Tips

Tips

• Customer retention vs. acquisition: What's the difference?

  Finding new customers can be a challenge, but so is keeping them happy and loyal to the business. This makes customer acquisition and retention critical to successful marketing.  Continue Reading

• 4 use cases for AI in performance management

  Using AI in performance management can help save time but can also result in feedback that's not the right fit for the employee, among other drawbacks. Learn more.  Continue Reading

• The role of machine learning in multitouch attribution

  As customer journeys have become more complex, marketers often struggle to determine which touchpoints lead to sales. Explore how machine learning can help.  Continue Reading

• The 7 stages of the ERP project lifecycle

  The stages of an ERP project lifecycle are selection, planning, training, testing, deployment, support and the post-implementation period. Learn more about the process.  Continue Reading

• 7 essential steps to create a contact center RFP

  Successful contact center RFPs are built on collaboration, vendor research, countless questions and answers, scorecards, shortlists, trial runs, bakeoffs and the final decision.  Continue Reading

• 8 reverse logistics KPIs that can help you measure success

  Supply chain leaders should consider using several reverse logistics KPIs to measure their company's performance. Learn how these metrics can improve customer satisfaction.  Continue Reading

• The top 7 enterprise content management certifications

  These enterprise content management certifications can help business and IT professionals advance their careers and get more out of their company's content systems.  Continue Reading

• 4 mPOS apps to turn a mobile device into a payment terminal

  With the right software, almost any mobile device can be a payment terminal. Learn about the mobile point-of-sale options beyond Tap to Pay on iPhone and Tap to Pay on Android.  Continue Reading

• 5 common issues with an ERP implementation

  ERP implementations are complicated processes that can easily go awry. Learn about some of the most common issues and ways to avoid them before they occur.  Continue Reading

• Contact center outsourcing: What businesses need to know

  Businesses use contact center outsourcing to alleviate agent understaffing, expand customer service and reduce costs, but loss of control and service inconsistency are concerns.  Continue Reading

• How to take advantage of Copilot for SharePoint

  Copilot -- Microsoft's AI chatbot tool -- works in several other apps, including SharePoint. Together, Copilot and SharePoint can simplify site and content creation.  Continue Reading

• Why contact centers have high turnover and how to combat it

  The alarming rise in contact center turnover rates negatively impacts agent morale, customer interactions and ROI. In many ways, AI is seen as both the cause and the solution.  Continue Reading

• Understanding how the Copilot+ PC program uses AI

  Organizations looking to boost productivity for key Windows users should learn what Copilot+ PCs can offer and what workflows the features can help with.  Continue Reading

• Importance of data analytics in manufacturing and use cases

  Data analytics can help manufacturing leaders make more informed decisions when planning for the industry's future. Learn about analytics' importance.  Continue Reading

• 4 information governance challenges and how to overcome them

  Organizations often neglect information governance in favor of more revenue-generating initiatives. This leads to challenges with information growth and fragmented systems.  Continue Reading

• How to manage today's remote contact center agents

  Technologies like agent analytics, video conferencing, collaboration tools, workforce management applications and cloud software can help manage remote contact centers.  Continue Reading

• Assessing the competitors of Copilot for Microsoft 365

  There are numerous generative AI tools that focus on enhancing user productivity, so organizations should survey the market to evaluate which product they should deploy and use.  Continue Reading

• 6 enterprise content management best practices for deployment

  When implementing enterprise content management software, organizations should consider key factors such as developer input, ease of use and built-in security.  Continue Reading

• What is the difference between Windows 10 vs. Windows 10 IoT?

  There are several key differences between Windows IoT and a regular Windows desktop OS, so organizations must compare these systems to ensure they deploy the right OS.  Continue Reading

• How to fix Windows 11 desktops after CrowdStrike outage

  IT administrators had to jump into action after the CrowdStrike outage to recover faulty desktops. Learn how to use the Microsoft Recovery Tool to fix Windows 11 issues.  Continue Reading

• 10 best practices for contact center quality assurance

  To ensure quality and results in the contact center, businesses must define clear metrics, use real-time analytics, seek customer feedback, upskill agents and automate everywhere.  Continue Reading

• 10 tips to improve customer retention

  Organizations that properly gather consumer feedback, get to know their customers and offer rewards to loyal shoppers can improve their customer retention rates.  Continue Reading

• Comparing AWS WorkSpaces vs. Azure Virtual Desktop

  AWS WorkSpaces and Azure Virtual Desktop are stable and mature platforms that work equally well, but key factors set them apart. Learn more about how to decide between them.  Continue Reading

• Compare SharePoint 2019 vs. SharePoint Online

  SharePoint 2019 and SharePoint Online have different customization capabilities, payment models and more. Organizations must consider these distinctions before selecting one.  Continue Reading

• 7 steps to migrate ECM systems to the cloud

  Enterprise content management systems can become outdated, prompting a migration to cloud-based options. Follow these seven steps to ensure a smooth migration.  Continue Reading

• 8 top enterprise asset management software products

  Neglecting enterprise asset management can lead to higher equipment costs and delayed operations. Learn more about EAM software and which is best for your company.  Continue Reading

• Comparing VMware Horizon vs. Azure Virtual Desktop

  Two of the top desktop virtualization technologies are Azure Virtual Desktop and Omnissa Horizon -- formerly from VMware. Learn how to evaluate and choose one of these platforms.  Continue Reading

• 8 top inventory management software products

  Inventory management software can help companies manage their supply chain in a turbulent world, but using the right product is crucial. Learn more about which software to choose.  Continue Reading

• Google isn't killing third-party cookies: What now?

  The end of third-party cookies was on the horizon for years. For marketers, this termination meant finding new strategies and alternatives to third-party data.  Continue Reading

• How to enable and set up Copilot in Microsoft Teams

  Microsoft 365 Copilot, an AI assistant, offers several promising features. Find out how to configure Copilot with Teams workflows and its licensing prerequisites.  Continue Reading

• First-party vs. third-party cookies: What's the difference?

  First-party cookies track user engagement, while third-party cookies are central to many marketing and sales strategies. Yet the two types are more similar than one might think.  Continue Reading

• 9 omnichannel marketing platforms to consider

  To reach customers consistently on any platform, marketing teams should embrace omnichannel marketing. These software options can help marketers in any industry boost their reach.  Continue Reading

• Comparing Azure Virtual Desktop vs. Citrix DaaS

  There are reasons to choose either Azure Virtual Desktop or Citrix DaaS, so organizations should compare these services and deploy one or combine both.  Continue Reading

• Set up Tap to Pay: How to accept payments with an iPhone

  Tap to Pay makes it possible to accept customer payments from an iPhone with no additional hardware. Find out the best use cases for Tap to Pay and how to implement it.  Continue Reading

• Compare 10 headless CMS offerings and their key differences

  Many vendors offer headless CMS capabilities to help organizations manage omnichannel web content in a central repository. The top vendors include Acquia, Adobe and Contentful.  Continue Reading

• Understanding the use cases of Copilot for Microsoft 365

  Copilot is a powerful generative AI technology with lots of integrations with Microsoft technology. But the usefulness of this tool will be driven by enterprise use cases.  Continue Reading

• What is ERP security and why is it critical?

  An ERP system is vulnerable whether it's on premises or in the cloud, and supply chain attacks continue to increase. Learn why it's important to secure your company's ERP software.  Continue Reading

• Microsoft Copilot Copyright Commitment explained

  The copyright laws around generative AI-created content are still somewhat unclear, so organizations should look to Microsoft's copyright protections for guidance.  Continue Reading

• 10 Microsoft SharePoint alternatives to consider

  While SharePoint offers many capabilities, an organization may find that a different CMS or collaboration system better suits its needs. Here are some alternatives to consider.  Continue Reading

• How does Copilot enhance the user experience in Teams?

  With its AI capabilities, Microsoft Copilot provides several enhancements to Microsoft Teams functionality, including meeting summaries and action item follow-up.  Continue Reading

• Top 10 professional development platforms

  Professional development platforms' offerings range from courses taught by well-known figures in their field to classes in which employees teach each other. Learn more.  Continue Reading

• Comparing Copilot Pro vs. Copilot for Microsoft 365

  Microsoft Copilot takes many forms, but the main offerings for end users in an enterprise setting are Copilot Pro and Copilot for Microsoft 365. Learn how these offerings compare.  Continue Reading

• How to set up Android Enterprise with EMM token registration

  Android Enterprise can simplify Android management, but the wrong device enrollment method can complicate IT's job. Understand the pros and cons of EMM token registration.  Continue Reading

• Top 8 enterprise content management challenges to avoid

  As organizations strategize enterprise content management, challenges may arise -- like cost, security and storage. Careful planning can avoid these issues.  Continue Reading

• Top tips to improve employee experience in uncertain times

  Companies are contending with a turbulent economy and low employee morale. Discover summit highlights from 3 expert speakers and tips to better meet the needs of your workforce.  Continue Reading

• How to develop an ECM strategy and roadmap

  Deploying an enterprise content management system requires careful forethought. Before implementing an ECM platform, enterprises should follow these steps.  Continue Reading

• Why does data privacy matter in marketing?

  Marketers frequently use customer data for their strategies. They must properly secure that information, so they comply with privacy laws and customers trust the business.  Continue Reading

• Know when to use a headless CMS and when it's not worth it

  Headless CMSes aren't a silver bullet for every circumstance. Evaluate four use cases for a headless CMS and four scenarios when a headless CMS isn't worth the investment.  Continue Reading

• How to set up Android Enterprise with QR code enrollment

  QR codes are a convenient tool for Android Enterprise enrollment, but this method has some drawbacks. Discover the factors organizations should consider with QR code enrollment.  Continue Reading

• Top 10 customer data privacy best practices

  To ensure customer data remains secure and inaccessible to bad actors, organizations should implement best practices such as frequent data audits and employee trainings.  Continue Reading

• 10 of the top employee retention KPIs for HR

  Learn some of the most important employee retention KPIs, including turnover rate and employee satisfaction, and why tracking them can prevent future issues.  Continue Reading

• 5 SharePoint migration challenges and how to overcome them

  A move to SharePoint Online from a legacy system can help organizations modernize their ECM strategies. Yet, customizations and poor planning often hinder implementation.  Continue Reading

• How to create a custom ISO for Windows 10

  A custom ISO for Windows 10 can make desktop deployment and installation much simpler. IT allows admins to including applications and themes pre-installed on business desktops.  Continue Reading

• Document management vs. content management: How they differ

  While document and content management are part of a larger enterprise content management strategy, the two systems handle different types of information.  Continue Reading

• 7 reasons why mobile apps are important for your business

  Mobile apps can build loyal customer bases, provide insightful customer data and more. Businesses should understand the many ways these apps can enhance CX.  Continue Reading

• How to set up Android Enterprise with zero-touch enrollment

  For organizations that value convenience and UX, zero touch could be an ideal Android Enterprise enrollment method. Learn about the advantages and challenges it can present.  Continue Reading

• The 7 stages of enterprise content lifecycle management

  Content lifecycle management is where business process management, content and records management intersect. Learn more about this process and its key stages.  Continue Reading

• Is headless CMS the future of content management?

  As headless CMS rises in popularity, IT leaders might wonder if it's a fad or if it will permanently affect the content management industry. Learn more in this expert tip.  Continue Reading

• 11 questions to include in an employee benefits survey

  An employee benefits survey can reveal areas where a company needs to improve its benefits. Learn some of the most important questions to include in the survey.  Continue Reading

• 5 SharePoint migration tools to consider

  Moving years' worth of SharePoint data out of on-premises storage to the cloud can be daunting, so choosing the correct migration tool is an essential first step.  Continue Reading

• 5 cybersecurity risks and challenges in supply chain

  Supply chains have a range of connection points -- and vulnerabilities. Learn which vulnerabilities hackers look for first and how leaders can fend them off.  Continue Reading

• How to choose an Android Enterprise enrollment method

  When setting up Android Enterprise devices, there are several enrollment methods IT should consider. Admins should learn how to determine which method, or methods, to use.  Continue Reading

• 6 top supply chain risks for companies to mitigate

  As supplier relationships become increasingly complex and major disruptions continue, it pays to understand the top supply chain risks. Here are six and how to manage them.  Continue Reading

• 5 steps to a successful ECM implementation project

  Implementing an ECM system is not all about technology; it's also about the people. A proper rollout requires feedback from key business departments and personnel.  Continue Reading

• How to edit a Domain Group Policy for a Windows desktop

  When IT administrators need to edit a Group Policy at the domain level, they can download the RSAT management tool and change policies from the local Windows desktop.  Continue Reading

• How to manage 4 common mobile payment issues

  Mobile payments provide customers with a fast and secure way to pay without cash or physical cards. Managing these systems can be a complex task for organizations, however.  Continue Reading

• What to know about SharePoint 2019's end of life

  As SharePoint 2019 approaches its end of life, users can expect reduced support. Migration to newer platforms like SharePoint Online can offer ongoing security and functionality.  Continue Reading

• 12 of the most important questions for an onboarding survey

  Onboarding is an important time in the employee experience, and a survey can give HR staff insight into how to improve the process. Learn more about what questions to add.  Continue Reading

• 12 benefits of customer retention

  Customer retention can help organizations better understand their current customers' needs, issues and desires, so they can better support them and target more prospects.  Continue Reading

• How CPaaS improves CX operations and efficiency

  Organizations have ramped up their use of communications platform as a service and APIs to expand communication channels between customers and contact center agents.  Continue Reading

• Top 5 mobile payment systems to consider

  Mobile payment systems can vary in terms of their fees, setup process and functionality. Organizations must know how to choose the right one to fit their business needs.  Continue Reading

• When does AD domain-joined Group Policy override local?

  There are several types of Group Policies that could exist for a particular desktop, so IT must carefully manage these different GPOs to ensure the correct policies are in place.  Continue Reading

• 5 real-world examples of omnichannel marketing

  The most successful marketing strategies reach customers where they are, on every available channel. Here, explore examples of omnichannel marketing strategies from real companies.  Continue Reading

• SharePoint vs. Box: What's the difference?

  SharePoint and Box both help users manage and store content. Yet, to choose the right tool, organizations should first consider their integration and security requirements.  Continue Reading

• 4 steps to ensure mobile payment security

  Mobile payments are popular for their convenience, but are they secure? IT must put best practices in place to keep sensitive information safe during the mobile payment process.  Continue Reading

• An 11-step patch management process to ensure success

  Following these steps will make patch management more reliable and less stressful and keep your software updated, largely bug-free and secure from cyberthreats.  Continue Reading

• 5 tips for inclusive hybrid meetings

  For successful hybrid meeting collaboration, businesses need to empower remote and on-site employees with a full suite of features and high-quality gear.  Continue Reading

• The risks of failed patch management

  Some risks -- like security vulnerabilities and system downtime -- are obvious, others not so much. Good patch management also requires weighing the possible risks of patching.  Continue Reading

• 5 real-world use cases for enterprise search

  It's possible to build a successful enterprise search strategy that helps employees find critical data fast. Check out these examples from real businesses that improved their search strategies.  Continue Reading

• Patch management vs. vulnerability management: Key differences

  Although patch and vulnerability management are intertwined, they differ in critical ways. It's important to have distinct tools and processes to execute both effectively.  Continue Reading

• 9 SharePoint best practices

  The breadth of SharePoint's features can make it a challenging tool to implement and maintain. These best practices can keep content managers on track.  Continue Reading

• Fixed-mobile convergence could solve UC services gap

  With fixed-mobile convergence, enterprises might finally have a way to ensure their employees have full access to UC services on their mobile devices.  Continue Reading

• How to optimize for the zero moment of truth

  A zero moment of truth shapes CX, yet many organizations don't know they have control over it. Learn how to tackle the zero moment of truth expertly.  Continue Reading

• How to use Copilot in Teams meetings, chat and phone calls

  Microsoft Copilot, an AI assistant, can summarize Microsoft Teams meetings, create action items and highlight communication gaps that need to be addressed.  Continue Reading

• How to deploy macOS compliance controls via Intune

  Intune administrators can use many of the same mechanisms to manage compliance policies for Windows and macOS desktops alike. Learn how to create those policies for Macs.  Continue Reading

• How to deploy Intune compliance policies for iOS and iPadOS

  Compliance policies are a significant part of IT's device management, so admins should learn about Intune's compliance management features for all types of devices.  Continue Reading

• 3 best enterprise mobile app authentication methods

  Mobile app authentication is a foundational security strategy for remote and hybrid workforces. Learn how to choose between passwords, multifactor authentication and biometrics.  Continue Reading

• 6 ways to improve your reverse logistics

  An efficient item returns process can help improve customer loyalty. Learn how to improve your reverse logistics strategy and foster long-term customer satisfaction.  Continue Reading

• 8 mobile app development challenges for the enterprise

  Despite the growth of mobile application development in the enterprise, developers must still navigate unique challenges to deliver apps to mobile users.  Continue Reading

• How to create a simple supply chain map

  A simple supply chain map can give insight into various areas, such as critical business challenges. Learn why manufacturing companies should use this essential tool.  Continue Reading

• 7 SharePoint problems that spur customers to leave the platform

  SharePoint is a well-known content management and collaboration platform. Despite its popularity, it can introduce many challenges to businesses, like permissions and governance.  Continue Reading

• Marketing automation checklist for beginners

  How can SMBs and small marketing teams develop a proper marketing automation strategy? With a checklist. Here's what to include in a checklist for a successful strategy.  Continue Reading

• Fix Windows 11 remote desktop credentials that don't work

  IT administrators should be ready to deal with credentials issues for remote desktops, as they are major hindrances to productivity. Learn what steps admins can take.  Continue Reading

• 12 questions to include in a workplace culture survey

  A workplace culture survey can help improve employee retention and provide insight into previously unknown workplace issues. Learn what questions to include.  Continue Reading

• 5 benefits and examples of phygital customer experience

  Modern customers expect brands to blend physical and digital channels for seamless CX -- often called phygital experiences. In turn, it helps businesses learn more about customers.  Continue Reading

• Creating a patch management policy: Step-by-step guide

  A comprehensive patch management policy is insurance against security vulnerabilities and bugs in networked hardware and software that can disrupt your critical business processes.  Continue Reading

• AI, toll fraud and messaging top the list of UC security concerns

  AI might get all the attention, but IT leaders are also concerned about some other key security vulnerabilities within their unified communications platforms.  Continue Reading

• 4 types of mobile security models and how they work

  Learn about the different mobile security models that organizations can choose from and how vendors combine cloud-based threat defense with on-device security.  Continue Reading

• How to deploy and configure xrdp on Linux

  When organizations run Linux, they may need to link those systems to Windows via Remote Desktop Protocol. Learn how to set this up and what configuration options there are.  Continue Reading

• Will AI replace customer service reps?

  AI can streamline customer interactions and save organizations money, but will it replace customer service agents? Maybe, but customer service will always require a human touch.  Continue Reading