Tips

Tips

• Eight human capital management functions every HR department needs

  Employee self-service and wellness portals are no longer enough. Now, you need a multipronged strategy that tackles the most urgent talent issues with the right technology.  Continue Reading

• How to simulate a multisite network with VMware Workstation

  If you want to test out a WAN link between two networks with VDI, VMware Workstation can help. Here's how it works.  Continue Reading

• How to avoid wasting time in a mobile app development project

  A tedious, drawn-out app development process can frustrate everyone involved. Follow these five tips and tricks to ensure that developers don't waste time.  Continue Reading

• Put application virtualization products under the microscope

  Get to know the four main components that make up any app virtualization product, including client access, management and monitoring, and the delivery infrastructure.  Continue Reading

• SharePoint hub sites raises migration questions among users

  In the newest rev of SharePoint Online, what used to be sub-sites are now new freestanding sites. This change and others may create migration migraines.  Continue Reading

• How to select the right VDI hypervisor

  IT has several decisions to make when selecting a hypervisor for VDI, including choosing between a free hypervisor or a more feature-rich, paid option.  Continue Reading

• Design huddle rooms to mirror team collaboration workflows

  Different teams conduct different types of meetings. As a result, small conference rooms should be customized to accommodate specific collaboration workflows.  Continue Reading

• Cloud DAM platforms vs. on premises for digital asset management

  Learn about digital asset management and how cloud DAM democratizes media management and delivery across the enterprise while reducing operations costs and increasing productivity.  Continue Reading

• On-device machine learning offers security, reduced latency

  Where should IT process machine learning data? Mobile devices can now process machine learning, but it's important to evaluate all the options -- including the cloud.  Continue Reading

• Monitor VDI performance in these five key areas

  To help maintain a good user experience, IT should turn to VDI monitoring products that look at the performance of deployment automation tools, write cache and more.  Continue Reading

• Discover three key exploit protection features in Windows 10

  To defend against memory-based attacks, Microsoft introduced three key features to Windows Defender Exploit Guard, including Address Space Layout Randomization.  Continue Reading

• How to create a VDI test deployment with VMware Workstation

  It's a good idea for IT pros to test out their VDI deployment before they move users to virtual desktops. They can use VMware Workstation to do just that.  Continue Reading

• Let customer acquisition costs steer marketing, service plans

  Customer acquisition and customer retention strategies start with people and marketing automation tools. How much you should invest in either area depends on a number of factors.  Continue Reading

• How the Microsoft Teams app can boost collaboration

  Microsoft Teams is an app users can work with to collaborate no matter where they're located. It comes as part of certain business-focused Office 365 subscriptions.  Continue Reading

• Designing chatbots with personality-plus and gift of gab

  Planning, patience, trial and error and a business-minded team approach are the keystones to developing chatbots with human-like qualities that seamlessly assist customers.  Continue Reading

• Benefits of artificial intelligence in communication

  Enterprises that want to enhance their UC strategies can see several benefits of artificial intelligence in communication, collaboration, information access and UC endpoint control.  Continue Reading

• ECM gets a show of support from Zendesk Guide Enterprise

  Guide Enterprise captures insights and curates knowledge bases for customer service representatives and customers while helping large support teams streamline content production.  Continue Reading

• Sales Cloud implementation transforms sales tracking, analysis

  Salesforce Sales Cloud has made Thompson Pump's once manual, paper-backed tracking, analyzing and crediting processes fast and tidy, reducing order-processing time by about 20%.  Continue Reading

• Desktop and mobile malware detection takes on high priority

  End-user computing professionals must embrace modern Windows and mobile malware protection technologies to defend against ransomware and other attacks.  Continue Reading

• Use Windows Analytics to better support Windows 10 desktops

  With the help of Windows Analytics, IT can improve its Windows 10 desktop support with tools such as Device Health, which monitors desktop performance and identifies underperforming devices.  Continue Reading

• Six tips to deploy a quality unified communications system

  In order to troubleshoot a unified communications system, IT leaders should have a written list of common problems and a description of how to resolve those issues.  Continue Reading

• Premium pay for technical CRM skills must reflect volatility

  Premium pay for skilled IT jobs remained largely unchanged heading into 2018, but workers will still be rewarded for CRM certification, according to Foote Partners' latest research.  Continue Reading

• Explore new features of Android Pie

  Google released the public beta of Android's latest operating system, Android Pie, which includes new features for the enterprise. Discover what this latest version has to offer.  Continue Reading

• Ten tips for honing social media customer service skills

  Navy Federal Credit Union ingrains customer service in social engagement, sometimes the only channel where sailors at sea can get critical questions answered. Here's how they do it.  Continue Reading

• Remote display protocols dictate virtual desktop experience

  Citrix, VMware and Microsoft all offer remote display protocols with their VDI products. Each one brings a little something different to the table.  Continue Reading

• Five areas to focus on in a SharePoint and GDPR compliance strategy

  SharePoint admins need to be ready for the General Data Protection Regulation, too. Expert Reda Chouffani suggests five things to focus on when preparing for GDPR.  Continue Reading

• Workplace collaboration tool bolsters employee productivity

  The benefits of workplace collaboration tools trickle down to employee relationships, company growth, community engagement and training. Use this tip to choose the right tool.  Continue Reading

• Create an effective email phishing test in 7 steps

  The best way for IT to improve email phishing security is through comprehensive testing, which helps identify which users are susceptible and what type of fake email is most effective.  Continue Reading

• GDPR call center compliance can be a sticky wicket

  GDPR compliance for call centers can be complex and require the collaboration of business execs, call center managers and outside lawyers to establish data protection policies.  Continue Reading

• Check off those GDPR call center requirements

  With GDPR about to go into full force, there are last-minute details and loose ends to tie up to ensure that your call center complies with the necessary regulations.  Continue Reading

• Explore options for automatic device enrollment

  Enrolling mobile devices can be a hassle, especially for larger organizations. Explore these programs that can help automate the process and let IT focus on more important tasks.  Continue Reading

• How to monitor application performance in the cloud

  As you move real-time applications to the cloud, you might relinquish some network control. However, several mechanisms are available to monitor application performance.  Continue Reading

• Don't forget agent training in your GDPR call center plan

  The General Data Protection Regulation will affect call center agents. A GDPR plan for call center agent training should cover the expanded definition of PII and more.  Continue Reading

• Use cases for IoT and UC integration starting to emerge

  The convergence of IoT and UC technologies seems to be emerging. IoT tools, for example, could track the use of meeting rooms and interact with collaboration apps.  Continue Reading

• GDPR customer data compliance for service and support teams

  Getting your Salesforce-powered customer service and support staff ready for GDPR involves more than just the free Trailhead training module. But it's a start.  Continue Reading

• GDPR rules have big effect on UC applications

  The European Union General Data Protection Regulation sets tighter controls on businesses and how they handle customers' personally identifiable information.  Continue Reading

• Adding artificial intelligence bots to Cortana for Office 365

  AI bots aren't just for requesting songs and definitions anymore. As enterprises look for ways to bring virtual assistants into the workspace, Microsoft's Cortana stands ready.  Continue Reading

• Ten tips to help Salesforce teams prepare for GDPR

  The General Data Protection Regulation implementation date is closing in. Salesforce experts have some advice for companies tasked with complying with the EU guideline.  Continue Reading

• Digital transformation hinges on information governance policies

  Data governance is an important part of any digital transformation plan. The trick is to lead with the governance tools that ensure the digitization strategy is a success.  Continue Reading

• Cohesive AI in CRM strategies requires a singular 360 view

  Implementing and upgrading AI CRM marketing and sales capabilities requires a holistic, multipronged strategy that encompasses all departments and customer engagement channels.  Continue Reading

• How Conversational Queries aims to ease using Einstein Analytics data

  A new AI conversational feature from Salesforce lets users enter sales, service and marketing questions about timely customer data and build charts on their own in less time.  Continue Reading

• How Salesforce teams will feel the impact of GDPR

  With less than a month until GDPR has to be implemented, both B2B and B2C sales teams must be prepared to properly protect or even dispense of customer data, according to experts.  Continue Reading

• ECM, digital document management help energy company surge

  Sterling Energy can now expand its gas and water distribution services with a digital document management system that gives them real-time insight into business transactions.  Continue Reading

• Free GDPR tool for SharePoint aids data privacy compliance

  A free, open source tool for SharePoint helps admins build a GDPR management hub to comply with the EU's data privacy law.  Continue Reading

• AV1 video codec carries clout with royalty-free status

  Industry giants, including Cisco and Microsoft, have backed AOMedia's new royalty-free codec. So, what does this mean for royalty-bearing video coding standards?  Continue Reading

• Manage Windows 10 desktops, mobile devices with EMM software

  Windows 10 supports crucial functions that enable enterprise mobility management. IT must follow a few important steps to prepare desktops for management through EMM.  Continue Reading

• Will social messaging apps and Apple Business Chat supplant SMS?

  The limitations of SMS are starting to emerge. Meanwhile, social messaging apps and Apple Business Chat offer richer interactions between customers and contact centers.  Continue Reading

• Spectre and Meltdown vulnerabilities show haste makes waste

  When the Meltdown and Spectre vulnerabilities came to light, everyone scrambled to find a fix. As a result, the patching process has been anything but smooth.  Continue Reading

• How to track mobile app performance metrics

  Developers that don't track mobile app health will get little insight into the user experience. Learn these effective strategies to track and understand mobile app performance metrics.  Continue Reading

• Be prepared to handle a mobile security breach

  When it comes to cybersecurity, mobile security often falls by the wayside. Discover these techniques to prepare for a mobile security incident should it affect your organization.  Continue Reading

• Software for team collaboration presents deployment challenges

  When organizations evaluate team collaboration apps, should IT or lines of business implement the service? The answer might be somewhere in the middle.  Continue Reading

• VMware IoT services wield IT ties for device management

  VMware is positioning itself in the emerging IoT market with a combination of device management services and complementary features from other VMware products.  Continue Reading

• How to get the best desktop support SLA bang for your buck

  IT can save money on its desktop service-level agreements by mixing and matching the level of support to meet the importance of the device.  Continue Reading

• How to deploy GPU-enabled virtual applications

  More apps are graphics-intensive than ever before. As a result, VDI shops must know the steps it takes to deliver said apps to users without too much hassle.  Continue Reading

• Three VDI capacity planning steps IT must follow

  When planning its VDI deployment, IT must account for the resources users will need to avoid over or under provisioning the virtual desktops and anticipate potential growth.  Continue Reading

• Understand chatbot use cases and features for business

  The bot that chattered with you over AOL Instant Messenger isn't too far off from the way chatbot technology can work in corporate mobile apps.  Continue Reading

• Five ways SharePoint plays a key role as a digital workspace tool

  New working structures, rules and geographies have made SharePoint a more and more important platform, as it enables workers to get it done anytime, anywhere, on any device.  Continue Reading

• Hybrid ERP demands process integration, easy data access

  SaaS apps can strengthen areas where ERP is weak, but to ensure the combo adds value, both sides must communicate seamlessly at the business-process, messaging and data levels.  Continue Reading

• MindTickle, Salesforce speed sales learning in merger

  Last year's Blue Coat-Symantec merger posed a dilemma: getting salespeople up to speed on the reshaped product line. MindTickle with Salesforce paid dividends in sales learning.  Continue Reading

• How people analytics can improve HR effectiveness

  Getting insight into your workforce can reveal everything from training issues to the reasons for turnover or missed corporate goals. Here's what you need to know.  Continue Reading

• The definitive DaaS provider criteria checklist

  If IT wants to move its virtual desktops to a DaaS vendor, it's critical to know what to look for, including the disaster recovery options and monitoring capabilities.  Continue Reading

• How to take advantage of SCCM and Intune co-management

  IT can combine Microsoft Intune and System Center Configuration Manager to manage users' mobile devices, as well as any legacy systems in its network.  Continue Reading

• AR content is the next frontier for execs to manage, monetize

  So you've built a great augmented reality platform for consumers at play or field staff at work. Now, all you need is to find and catalog the content to populate it.  Continue Reading

• Communication API vendors offer serverless architecture benefits

  A serverless architecture benefits communication developers in several ways, including fewer maintenance tasks, automated scalability and quicker time to market.  Continue Reading

• Which business messaging app will prevail in the contact center?

  Apple, Facebook and Google are rolling out messaging apps that connect businesses and consumers. As a result, contact centers should consider an omnichannel messaging strategy.  Continue Reading

• When to implement a headless CMS architecture

  Do you want the shiny new CMS toy, the headless system? We break down who should jump at this new platform paradigm and take a look at vendors in the space.  Continue Reading

• Six VDI testing steps to take with any deployment

  Whether IT is upgrading an existing VDI deployment or implementing VDI, there are a series of tests it should run, including making sure users can access their virtual desktops.  Continue Reading

• Salesforce GDPR marketing compliance involves rethinking lead gen

  The bigger -- and more complicated -- your marketing tech stack, the more complex your Salesforce GDPR compliance will be, vendors and experts say.  Continue Reading

• Top six Windows 10 migration problems and how to avoid them

  Users and IT professionals sometimes have issues after a Windows 10 migration. Careful planning can mitigate these issues before IT undertakes a full-scale migration.  Continue Reading

• The importance of GDPR best practices for Salesforce customers

  The new EU General Data Protection Regulation has far-reaching consequences that extend beyond European nations, according to experts.  Continue Reading

• E-commerce GDPR for Salesforce: Watch what data you capture

  Making your Salesforce GDPR compliance strategy for e-commerce starts with monitoring the customer data you collect, starting with cookies -- and we don't mean the Keebler kind.  Continue Reading

• Strategizing cloud GDPR compliance for the content app stack

  Box compliance president Crispen Maung discusses vendor-agnostic GDPR compliance tips for subscribers to CMS cloud services as they ready for GDPR enforcement in late May.  Continue Reading

• A definitive list of talent management software features

  Go beyond the marketing hype, and dig beneath the surface to identify the not-so-obvious features you need to assemble a talent management suite that can grow with your company.  Continue Reading

• Explore the pros and cons of identity federation management

  Identity federation is a relatively new technology in mobile, but it comes with challenges. Understand how to make deployment painless before adopting it.  Continue Reading

• Helpshift offers five Salesforce GDPR tips for customer support

  How much does the service and support team affect GDPR privacy mandates? Turns out, more than a little. A chat app developer's compliance journey uncovers some compliance tips.  Continue Reading

• Is the virtual SBC market poised for rapid growth?

  Recent market developments and research indicate virtual SBC products could see a significant upswing, as companies find success with virtualized offerings.  Continue Reading

• Conference rooms of the future target meeting efficiency

  When overhauling your meeting room technology, don't forget the basics, such as high-speed network connectivity and power accessibility for all end users.  Continue Reading

• How to establish Windows 10 security baselines

  IT should consider following Microsoft's Windows 10 security recommendations in the Security Compliance Toolkit to better protect the operating system.  Continue Reading

• The evolution of unified communications technologies

  Over the years, unified communications tools have evolved to incorporate different modes of collaboration. Enterprises need to be receptive to this ongoing innovation.  Continue Reading

• Five steps to effective usability testing for mobile apps

  To avoid costly mistakes down the road, conduct usability testing and get a grasp on users' reactions to an app before rolling it out. These tips can help perfect the process.  Continue Reading

• Nine critical features of budget management software

  Workflow tools, multidimensional data structures and flexible reporting are among the capabilities that ensure the budgeting process supports strategic and financial goals.  Continue Reading

• How to manage multi-factor authentication for Office 365

  Security is a priority now more than ever. IT pros can manage MFA for Office 365 using conditional and application access to succeed with their security strategies.  Continue Reading

• The new role of identity and authentication in the enterprise

  It's increasingly important to use identity and access management systems in the enterprise. Luckily, an emerging market fills the need -- but you'll need to navigate it first.  Continue Reading

• Six things to know about today's SharePoint implementations

  As companies migrate their on-premises Microsoft SharePoint sites to the cloud, here are some things they should know about the current state of the platform.  Continue Reading

• How to approach mobile password management for the enterprise

  When simple passwords no longer provide sufficient security, look to other options. Here are some ways to modernize password management for your enterprise.  Continue Reading

• Three root cause analysis methods to help solve VDI issues

  From performing a manual assessment to working with VDI vendors' proprietary tools, IT professionals have options for figuring out why problems are happening in their deployments.  Continue Reading

• Tips for automating the performance management process

  Whether you have a talent management suite or are doing it in documents and email, you can build a people-friendly, efficient process if you know where to put your priorities.  Continue Reading

• Salesforce Classic vs. Lightning: How the CRM versions stack up

  With migration becoming unavoidable, you should understand the different features available between Salesforce Classic vs. Lightning. Here is a chart to help you do just that.  Continue Reading

• Upgrades for the SharePoint Online portal

  As more organizations migrate SharePoint sites to the cloud, Microsoft has increased at-a-glance dashboard data and analytics to show admins how top-performing content measures up.  Continue Reading

• Salesforce Pardot certification opens doors, boosts salaries

  Pardot consultant Stacey Cogswell talks about the opportunities and challenges when obtaining Salesforce certifications.  Continue Reading

• Four root cause analysis benefits VDI shops should know

  When it comes to pinpointing the source of a VDI problem, IT should turn to root cause analysis, which can also help enhance the user experience and save time.  Continue Reading

• Room-based video conference software aids workflows, management

  Huddle rooms, or small meeting rooms, can benefit from room-specific video conferencing software that enhances collaboration workflows and IT management.  Continue Reading

• A Windows vulnerability scan should leave no stones unturned

  When it comes to scanning for vulnerabilities in Windows, IT pros need to run both authenticated and unauthenticated scans so they can see the deployment from every angle.  Continue Reading

• One secret to a data-driven HR culture? Change management

  Typically, the HR department doesn't have analytics experience, and analytics experts don't have HR experience. That's why change management is critical to HR analytics success.  Continue Reading

• Microsoft Teams integration with Cisco Spark presents challenges

  Microsoft and Cisco interoperability does exist in unified communications. But, for team collaboration, Microsoft Teams integration with Cisco Spark adds another wrinkle.  Continue Reading

• Agile content management leads to iterative value

  An Agile approach to enterprise content management enables companies to continually improve ECM systems and add value steadily and quickly. Here's how to make it work.  Continue Reading

• Comparing Salesforce Einstein AI across the clouds

  What do you get when you pay for Einstein features in the Salesforce Sales, Service and Marketing clouds? We put it all in one chart.  Continue Reading

• Ten Windows 10 Fall Creators Update features to know

  Microsoft introduced some significant changes to Windows 10 in the Fall Creators Update. The My People app, for example, lets users pin contacts to their task bars.  Continue Reading

• How to pick out the right VDI use cases

  VDI can help organizations, but only if IT applies it to the right use cases. Identifying those virtual desktop use cases starts with understanding the user type and location.  Continue Reading

• How to navigate the enterprise collaboration market

  When evaluating enterprise collaboration services, first look inward at your company needs. Some key collaboration criteria include scalability, security and uptime.  Continue Reading