Tips

Tips

• 4 ways to prep the network when planning to implement VoIP

  Before deploying VoIP platforms, make sure you have the infrastructure to support your communications needs. Learn what factors influence the network technology you'll need to support VoIP.  Continue Reading

• How to create an internal phishing campaign from scratch

  When IT begins an email phishing campaign, it must determine what server the emails will come from, consider phishing tool options and more.  Continue Reading

• What mobile thin clients offer and why to consider them

  The mobile thin client market might not be huge, but these portable devices can be a real boost for VDI shops in improving security and simplifying management.  Continue Reading

• 4 tips on getting up to speed with GDPR for U.S. companies

  When GDPR went into effect four months ago, some U.S. companies just shut down communications with EU customers, but compliance can benefit organizations and marketers.  Continue Reading

• Windows 10 updates options to ease the process

  Windows 10 update issues are commonplace in the enterprise, but IT isn't helpless to deal with them. Group Policy and other tools can help IT regain control over updates.  Continue Reading

• Best practices for large video conferencing room design

  Large-room video conferencing systems are seeing renewed growth, as corporate mandates and employee demand drive enterprise deployments. Following best practices ensures the right design for large room video.  Continue Reading

• Reduce update-related downtime after a Windows 10 OS upgrade

  Windows 10 updates are a necessary evil, as they add new features and improve security, but also cause downtime for users. IT can downplay the negative effects of updates.  Continue Reading

• What IT pros need to know about Citrix certifications

  Citrix offers a slew of certifications that prove how well an IT pro knows a certain technology. To earn a certification, IT pros must pass exams that Citrix issues.  Continue Reading

• Apple Business Chat vs. WhatsApp business messaging API partners

  WhatsApp is taking a different approach than Apple when it comes to business messaging APIs. Tsahi Levent-Levi explains how WhatsApp is differentiating with vendor partnerships.  Continue Reading

• What are the benefits of mobile app A/B testing?

  Mobile app A/B testing is the best way to prevent buggy features from reaching your users. Learn the benefits and discover how to get started with the process.  Continue Reading

• How to avert mobile device security threats

  From man-in-the-middle attacks to malware, mobile devices are susceptible to an array of threats. Here's how to prevent them from infiltrating the business.  Continue Reading

• The hidden costs of unified communications in the cloud

  Many organizations expect to lower the costs of unified communications by adopting cloud communications, but that isn't always the case. Several factors influence costs when UC migrates to the cloud.  Continue Reading

• UCaaS market for next-generation features APIs, AI, more

  The market for unified communications as a service is getting crowded. To stand out, vendors must now offer next-gen features, such as AI and contact center integration.  Continue Reading

• Understand Windows Insider Program for Business options

  With its business-friendly Insider Program, Microsoft allows IT and users to test Windows 10 preview builds for compatibility and performance issues.  Continue Reading

• How to get the Windows 10 upgrade process right

  To install Windows 10 correctly, IT pros should alter the disk layout for a fresh installation of the OS to match Microsoft's recommended order rather than its default order.  Continue Reading

• 4 non-Windows applications VDI shops must account for

  VDI shops must manage more than just traditional Windows apps in today's enterprise. They must also address Apple-specific apps, as well as mobile-first apps and more.  Continue Reading

• 4 ways AI services can improve video meeting room technology

  AI is making its way into meeting rooms to improve productivity and enhance collaboration. AI services are addressing employee collaboration needs in four ways.  Continue Reading

• Office 365 SharePoint Online features raise CIO concerns

  Most of Office 365's products can help solve specific challenges facing CIOs, but they also seem to compete directly with some of SharePoint's own capabilities.  Continue Reading

• Get to know data synchronization tools for the enterprise

  Users who work with multiple devices will want their data to transfer across endpoints. IT can ease the syncing process by working with the right tools.  Continue Reading

• How to make virtual desktop images easier to manage

  There are several common mistakes VDI shops make, including allowing users to gain elevated privileges, that make it more difficult to deliver a quality end-user experience.  Continue Reading

• 5 keys to ensuring your new SaaS HR system excels

  Running HR in the public cloud brings data, integration and change management issues. Here are tips on overcoming the biggest hurdles of deploying a SaaS HR system.  Continue Reading

• How desktop and app virtualization vendors handle mobile devices

  If IT pros want to provide their users with access to virtual desktops and apps on mobile devices, they should know which vendors offer which virtualization services.  Continue Reading

• How middleware platforms can benefit mobile apps

  Organizations that build mobile apps with a lot of integrations with back-end services should consider middleware. But first, be aware of these pros and cons.  Continue Reading

• 7 features for managing Windows 10 updates and upgrades

  Managing updates and upgrades in Windows 10 is tough. Fortunately, Microsoft includes seven features in the OS, including SetupDiag, that IT pros can use to simplify both processes.  Continue Reading

• Salesforce marketing automation tools close the data divide

  Marketing automation CEO offers tips on bringing together siloed data, spotting sales trends, analyzing sales funnels and allocating marketing campaign spending.  Continue Reading

• How Apple DEP works and why it's important

  Apple's DEP was the groundbreaking template for the future of endpoint provisioning. The program helps businesses and educators simplify enrollment and management.  Continue Reading

• Post go-live: The true test of a software vendor

  Many things change when the implementation team hands off post go-live support. Here's what to watch out for and six things the best vendors do to ensure a smooth transition.  Continue Reading

• What to look for in a virtual application monitoring tool

  Poor virtual app performance makes users unhappy and unproductive, which hurts an organization's bottom line. IT can fight problems by monitoring virtual app performance.  Continue Reading

• For ERP ROI, pay attention to these 12 business processes

  ERP consultant Jeff Carr explains how digitally transforming processes such as inventory and sales management, product development and forecasting can speed up the payback from ERP.  Continue Reading

• For HR software implementation, ponder training document options

  With an HR software rollout in mind, review the pros and cons of an organization using its own training documentation, a vendor's material or a combination of both approaches.  Continue Reading

• Combat mobile device security threats at home and abroad

  Employees that travel for business face a higher risk of a mobile security breach. Take these steps to ensure that your mobile device fleet is secure.  Continue Reading

• Get to know enterprise patch management tools

  Unpatched software and OSes can create a huge security hole in any organization. IT should know what tools can fill in the gaps.  Continue Reading

• Explore new options for Apple enterprise device management

  Apple announced many of its updates at WWDC. Learn about some enterprise management features that have gone under the radar, including Apple Business Manager.  Continue Reading

• How the move to Windows 10 could lead IT to deploy VDI

  When IT moves users to Windows 10, it should take the time to also look at the potential of VDI, a technology that has grown a lot in recent years and become more affordable.  Continue Reading

• Assessing GDPR's data protection officer requirements

  The GDPR's data protection officer mandate gives the EU a point person for compliance complaints, but not all companies need one. See when DPOs are required and what they do.  Continue Reading

• How to mitigate EMM security threats

  IT often assumes that EMM is inherently secure, but that isn't always the case. Discover strategies to secure an EMM platform from every possible angle.  Continue Reading

• Eight human capital management functions every HR department needs

  Employee self-service and wellness portals are no longer enough. Now, you need a multipronged strategy that tackles the most urgent talent issues with the right technology.  Continue Reading

• How to simulate a multisite network with VMware Workstation

  If you want to test out a WAN link between two networks with VDI, VMware Workstation can help. Here's how it works.  Continue Reading

• How to avoid wasting time in a mobile app development project

  A tedious, drawn-out app development process can frustrate everyone involved. Follow these five tips and tricks to ensure that developers don't waste time.  Continue Reading

• Put application virtualization products under the microscope

  Get to know the four main components that make up any app virtualization product, including client access, management and monitoring, and the delivery infrastructure.  Continue Reading

• SharePoint hub sites raises migration questions among users

  In the newest rev of SharePoint Online, what used to be sub-sites are now new freestanding sites. This change and others may create migration migraines.  Continue Reading

• How to select the right VDI hypervisor

  IT has several decisions to make when selecting a hypervisor for VDI, including choosing between a free hypervisor or a more feature-rich, paid option.  Continue Reading

• Design huddle rooms to mirror team collaboration workflows

  Different teams conduct different types of meetings. As a result, small conference rooms should be customized to accommodate specific collaboration workflows.  Continue Reading

• Cloud DAM platforms vs. on premises for digital asset management

  Learn about digital asset management and how cloud DAM democratizes media management and delivery across the enterprise while reducing operations costs and increasing productivity.  Continue Reading

• On-device machine learning offers security, reduced latency

  Where should IT process machine learning data? Mobile devices can now process machine learning, but it's important to evaluate all the options -- including the cloud.  Continue Reading

• Monitor VDI performance in these five key areas

  To help maintain a good user experience, IT should turn to VDI monitoring products that look at the performance of deployment automation tools, write cache and more.  Continue Reading

• Discover three key exploit protection features in Windows 10

  To defend against memory-based attacks, Microsoft introduced three key features to Windows Defender Exploit Guard, including Address Space Layout Randomization.  Continue Reading

• How to create a VDI test deployment with VMware Workstation

  It's a good idea for IT pros to test out their VDI deployment before they move users to virtual desktops. They can use VMware Workstation to do just that.  Continue Reading

• Let customer acquisition costs steer marketing, service plans

  Customer acquisition and customer retention strategies start with people and marketing automation tools. How much you should invest in either area depends on a number of factors.  Continue Reading

• How the Microsoft Teams app can boost collaboration

  Microsoft Teams is an app users can work with to collaborate no matter where they're located. It comes as part of certain business-focused Office 365 subscriptions.  Continue Reading

• Designing chatbots with personality-plus and gift of gab

  Planning, patience, trial and error and a business-minded team approach are the keystones to developing chatbots with human-like qualities that seamlessly assist customers.  Continue Reading

• Benefits of artificial intelligence in communication

  Enterprises that want to enhance their UC strategies can see several benefits of artificial intelligence in communication, collaboration, information access and UC endpoint control.  Continue Reading

• ECM gets a show of support from Zendesk Guide Enterprise

  Guide Enterprise captures insights and curates knowledge bases for customer service representatives and customers while helping large support teams streamline content production.  Continue Reading

• Sales Cloud implementation transforms sales tracking, analysis

  Salesforce Sales Cloud has made Thompson Pump's once manual, paper-backed tracking, analyzing and crediting processes fast and tidy, reducing order-processing time by about 20%.  Continue Reading

• Desktop and mobile malware detection takes on high priority

  End-user computing professionals must embrace modern Windows and mobile malware protection technologies to defend against ransomware and other attacks.  Continue Reading

• Use Windows Analytics to better support Windows 10 desktops

  With the help of Windows Analytics, IT can improve its Windows 10 desktop support with tools such as Device Health, which monitors desktop performance and identifies underperforming devices.  Continue Reading

• Six tips to deploy a quality unified communications system

  In order to troubleshoot a unified communications system, IT leaders should have a written list of common problems and a description of how to resolve those issues.  Continue Reading

• Premium pay for technical CRM skills must reflect volatility

  Premium pay for skilled IT jobs remained largely unchanged heading into 2018, but workers will still be rewarded for CRM certification, according to Foote Partners' latest research.  Continue Reading

• Explore new features of Android Pie

  Google released the public beta of Android's latest operating system, Android Pie, which includes new features for the enterprise. Discover what this latest version has to offer.  Continue Reading

• Ten tips for honing social media customer service skills

  Navy Federal Credit Union ingrains customer service in social engagement, sometimes the only channel where sailors at sea can get critical questions answered. Here's how they do it.  Continue Reading

• Remote display protocols dictate virtual desktop experience

  Citrix, VMware and Microsoft all offer remote display protocols with their VDI products. Each one brings a little something different to the table.  Continue Reading

• Five areas to focus on in a SharePoint and GDPR compliance strategy

  SharePoint admins need to be ready for the General Data Protection Regulation, too. Expert Reda Chouffani suggests five things to focus on when preparing for GDPR.  Continue Reading

• Workplace collaboration tool bolsters employee productivity

  The benefits of workplace collaboration tools trickle down to employee relationships, company growth, community engagement and training. Use this tip to choose the right tool.  Continue Reading

• Create an effective email phishing test in 7 steps

  The best way for IT to improve email phishing security is through comprehensive testing, which helps identify which users are susceptible and what type of fake email is most effective.  Continue Reading

• GDPR call center compliance can be a sticky wicket

  GDPR compliance for call centers can be complex and require the collaboration of business execs, call center managers and outside lawyers to establish data protection policies.  Continue Reading

• Check off those GDPR call center requirements

  With GDPR about to go into full force, there are last-minute details and loose ends to tie up to ensure that your call center complies with the necessary regulations.  Continue Reading

• Explore options for automatic device enrollment

  Enrolling mobile devices can be a hassle, especially for larger organizations. Explore these programs that can help automate the process and let IT focus on more important tasks.  Continue Reading

• How to monitor application performance in the cloud

  As you move real-time applications to the cloud, you might relinquish some network control. However, several mechanisms are available to monitor application performance.  Continue Reading

• Don't forget agent training in your GDPR call center plan

  The General Data Protection Regulation will affect call center agents. A GDPR plan for call center agent training should cover the expanded definition of PII and more.  Continue Reading

• Use cases for IoT and UC integration starting to emerge

  The convergence of IoT and UC technologies seems to be emerging. IoT tools, for example, could track the use of meeting rooms and interact with collaboration apps.  Continue Reading

• GDPR customer data compliance for service and support teams

  Getting your Salesforce-powered customer service and support staff ready for GDPR involves more than just the free Trailhead training module. But it's a start.  Continue Reading

• GDPR rules have big effect on UC applications

  The European Union General Data Protection Regulation sets tighter controls on businesses and how they handle customers' personally identifiable information.  Continue Reading

• Adding artificial intelligence bots to Cortana for Office 365

  AI bots aren't just for requesting songs and definitions anymore. As enterprises look for ways to bring virtual assistants into the workspace, Microsoft's Cortana stands ready.  Continue Reading

• Ten tips to help Salesforce teams prepare for GDPR

  The General Data Protection Regulation implementation date is closing in. Salesforce experts have some advice for companies tasked with complying with the EU guideline.  Continue Reading

• Digital transformation hinges on information governance policies

  Data governance is an important part of any digital transformation plan. The trick is to lead with the governance tools that ensure the digitization strategy is a success.  Continue Reading

• Cohesive AI in CRM strategies requires a singular 360 view

  Implementing and upgrading AI CRM marketing and sales capabilities requires a holistic, multipronged strategy that encompasses all departments and customer engagement channels.  Continue Reading

• How Conversational Queries aims to ease using Einstein Analytics data

  A new AI conversational feature from Salesforce lets users enter sales, service and marketing questions about timely customer data and build charts on their own in less time.  Continue Reading

• How Salesforce teams will feel the impact of GDPR

  With less than a month until GDPR has to be implemented, both B2B and B2C sales teams must be prepared to properly protect or even dispense of customer data, according to experts.  Continue Reading

• ECM, digital document management help energy company surge

  Sterling Energy can now expand its gas and water distribution services with a digital document management system that gives them real-time insight into business transactions.  Continue Reading

• Free GDPR tool for SharePoint aids data privacy compliance

  A free, open source tool for SharePoint helps admins build a GDPR management hub to comply with the EU's data privacy law.  Continue Reading

• AV1 video codec carries clout with royalty-free status

  Industry giants, including Cisco and Microsoft, have backed AOMedia's new royalty-free codec. So, what does this mean for royalty-bearing video coding standards?  Continue Reading

• Manage Windows 10 desktops, mobile devices with EMM software

  Windows 10 supports crucial functions that enable enterprise mobility management. IT must follow a few important steps to prepare desktops for management through EMM.  Continue Reading

• Will social messaging apps and Apple Business Chat supplant SMS?

  The limitations of SMS are starting to emerge. Meanwhile, social messaging apps and Apple Business Chat offer richer interactions between customers and contact centers.  Continue Reading

• Spectre and Meltdown vulnerabilities show haste makes waste

  When the Meltdown and Spectre vulnerabilities came to light, everyone scrambled to find a fix. As a result, the patching process has been anything but smooth.  Continue Reading

• How to track mobile app performance metrics

  Developers that don't track mobile app health will get little insight into the user experience. Learn these effective strategies to track and understand mobile app performance metrics.  Continue Reading

• Be prepared to handle a mobile security breach

  When it comes to cybersecurity, mobile security often falls by the wayside. Discover these techniques to prepare for a mobile security incident should it affect your organization.  Continue Reading

• Software for team collaboration presents deployment challenges

  When organizations evaluate team collaboration apps, should IT or lines of business implement the service? The answer might be somewhere in the middle.  Continue Reading

• VMware IoT services wield IT ties for device management

  VMware is positioning itself in the emerging IoT market with a combination of device management services and complementary features from other VMware products.  Continue Reading

• How to get the best desktop support SLA bang for your buck

  IT can save money on its desktop service-level agreements by mixing and matching the level of support to meet the importance of the device.  Continue Reading

• How to deploy GPU-enabled virtual applications

  More apps are graphics-intensive than ever before. As a result, VDI shops must know the steps it takes to deliver said apps to users without too much hassle.  Continue Reading

• Three VDI capacity planning steps IT must follow

  When planning its VDI deployment, IT must account for the resources users will need to avoid over or under provisioning the virtual desktops and anticipate potential growth.  Continue Reading

• Understand chatbot use cases and features for business

  The bot that chattered with you over AOL Instant Messenger isn't too far off from the way chatbot technology can work in corporate mobile apps.  Continue Reading

• Five ways SharePoint plays a key role as a digital workspace tool

  New working structures, rules and geographies have made SharePoint a more and more important platform, as it enables workers to get it done anytime, anywhere, on any device.  Continue Reading

• Hybrid ERP demands process integration, easy data access

  SaaS apps can strengthen areas where ERP is weak, but to ensure the combo adds value, both sides must communicate seamlessly at the business-process, messaging and data levels.  Continue Reading

• MindTickle, Salesforce speed sales learning in merger

  Last year's Blue Coat-Symantec merger posed a dilemma: getting salespeople up to speed on the reshaped product line. MindTickle with Salesforce paid dividends in sales learning.  Continue Reading

• How people analytics can improve HR effectiveness

  Getting insight into your workforce can reveal everything from training issues to the reasons for turnover or missed corporate goals. Here's what you need to know.  Continue Reading

• The definitive DaaS provider criteria checklist

  If IT wants to move its virtual desktops to a DaaS vendor, it's critical to know what to look for, including the disaster recovery options and monitoring capabilities.  Continue Reading

• How to take advantage of SCCM and Intune co-management

  IT can combine Microsoft Intune and System Center Configuration Manager to manage users' mobile devices, as well as any legacy systems in its network.  Continue Reading

• AR content is the next frontier for execs to manage, monetize

  So you've built a great augmented reality platform for consumers at play or field staff at work. Now, all you need is to find and catalog the content to populate it.  Continue Reading

• Communication API vendors offer serverless architecture benefits

  A serverless architecture benefits communication developers in several ways, including fewer maintenance tasks, automated scalability and quicker time to market.  Continue Reading