Tips

Tips

• How to configure Remote Desktop in Windows Server 2008 R2 step by step

  Learn how to install and configure Remote Desktop Services on Windows Server 2008 R2 to use Terminal Services and Remote Desktop Gateway Manager.  Continue Reading

• Content management vs. knowledge management: What are the differences?

  Knowledge management and content management both deal with creating, managing and distributing. But there are key differences between the two concepts. Learn more.  Continue Reading

• Why your business needs to consider cloud-based ECM

  Cloud-based apps offer a variety of benefits, including easier IT management and remote access. Evaluate the benefits of cloud-based ECM to determine whether it's a good decision.  Continue Reading

• Harnessing diversity and inclusion in technology key in 2021

  Prioritizing diversity and inclusion in collaboration technology can help companies maintain their cultural touchpoints -- even during a pandemic.  Continue Reading

• The best Windows tablets for business in 2021

  There are plenty of viable Windows tablets for business tasks, but each tablet has unique features and components that purchase decision-makers will have to evaluate.  Continue Reading

• What is the future of ECM?

  ECM isn't dead; it has evolved from a technology into an approach. Learn about the history of the ECM and look forward into the future of ECM and content services.  Continue Reading

• AR and VR in video conferencing offer post-pandemic benefits

  In a post-COVID-19 world, understanding the differences between AR and VR video conferencing will help companies determine which technology might be best for them.  Continue Reading

• Compare Android Enterprise vs. Android Device Administrator

  In most cases, Android Enterprise will serve for organizations' Android management needs, but IT admins should understand how Android Device Admin fits into the picture.  Continue Reading

• Slate of Microsoft Teams enhancements to spur adoption in 2021

  File sharing, reporting and end-user productivity are just a few of the Microsoft Teams enhancements users can expect as they prepare for 2021.  Continue Reading

• Evaluate if Windows 10 needs third-party antivirus

  While Windows Defender, Microsoft's native antivirus for Windows 10 systems, is suitable for personal use, enterprise users may require a more comprehensive antivirus offering.  Continue Reading

• How the Salesforce-Zoom integration benefits sales

  Video conferencing is now the primary form of communication for sales and marketing teams that rely heavily on meetings. The Salesforce Zoom integration increases efficiency.  Continue Reading

• PCaaS vs. DaaS: Learn the difference between these services

  While there is a lot of confusion surrounding DaaS -- devices as a service -- and PCaaS and what these services are defined as, but there may be less of a distinction than you think.  Continue Reading

• Top 4 diversity recruiting strategies to achieve true D&I

  Increased scrutiny from the public has caused employers to seek innovative diversity and inclusion strategies. Here's how to make sure your diversity recruiting strategies succeed.  Continue Reading

• Why COVID-19 fuels desktop virtualization trends

  VDI products provide organizations with a foundation for remote employees, but they aren't a cure-all.  Continue Reading

• How to set up Microsoft Teams on WVD

  Organizations that rely on Microsoft Teams may want to consider deploying the application via WVD. They can learn how that process works in this step-by-step guide.  Continue Reading

• UCaaS adoption rises as firms consolidate UC setups

  Cloud-based UC provides the agility, mobility and cost savings organizations need. The current trend to consolidating UC in the cloud, and as a service, will likely expand.  Continue Reading

• Ensure VMware third-party support with the vendor's APIs

  Admins can ensure third-party tools are VMware-compatible through the SDK and API Support program, which offers APIs that integrate third-party products with VMware environments.  Continue Reading

• 2021 trends in video conferencing focus on flexibility

  Video conferencing took center stage as companies found ways to connect their dispersed workforce. For 2021, trends in video conferencing include how to make the technology more versatile, and more fun.  Continue Reading

• How HR can best use Qualtrics in the employee lifecycle

  To improve the employee experience, the problems must first be understood. Here's a look at how HR can delve into sentiment and the best moments to do so.  Continue Reading

• 2021 trends driving the future of unified communications

  While 2021 is full of uncertainty for many organizations, four unified communications trends will drive buying decisions as IT leaders prepare for the future of work.  Continue Reading

• How to configure proxy settings using Group Policy

  IT pros can use this labor-saving tip to manage proxy settings calls for properly configured Group Policy settings. Here are the steps to take.  Continue Reading

• Why companies shouldn't overlook mobile customer engagement

  Companies that have a mobile customer engagement strategy can improve personalization, connect with customers over various channels and provide an easy buying process.  Continue Reading

• How to set up MFA for Office 365 on end-user devices

  When it comes to authentication factors, more is always better from a security perspective. Find out how to deploy MFA on end-user devices for Microsoft 365 users.  Continue Reading

• RACI matrix for project management success, with example

  A lack of clarity around roles and responsibilities is a common cause of project failure. A RACI matrix can help project managers address this issue.  Continue Reading

• How to select the best Windows Virtual Desktop thin client

  While thin clients aren't the most feature-rich devices, they offer a secure endpoint for virtual desktop users. Learn how to evaluate different options for Windows Virtual Desktop.  Continue Reading

• How to enable and disable Tamper Protection in Windows 10

  Tamper Protection in Windows 10 can protect against malware and third-party applications from changing Windows security settings. Learn how to use the new security feature.  Continue Reading

• 10 technologies to transform customer experience in 2021

  AI-powered technologies such as sentiment analysis, chatbots and real-time transcription can help customer service organizations improve the customer experience.  Continue Reading

• Evaluating the iPhone 12 as a business phone

  Organizations that rely on mobile devices have likely considered the iPhone as a business phone for its users, so they should evaluate the latest enhancements with the iPhone 12.  Continue Reading

• Transactional vs. relationship marketing: Key differences

  Some companies thrive on building strong relationships with customers, while others want to make a sale without long-term commitment. Either way, the business needs a strategy.  Continue Reading

• 11 tips to improve Windows 10 performance

  With a few minor tweaks, such as maximizing RAM, disabling visual effects and getting rid of unnecessary services, you can increase Windows 10 performance.  Continue Reading

• 5 best practices to complete a SharePoint Online migration

  Moving from an on-premises system to SharePoint Online offers businesses new capabilities, such as Power Suite and site analytics. These best practices can help with migrations.  Continue Reading

• How to troubleshoot a VMware Horizon black screen

  One of the most common issues with VMware Horizon virtual desktops is a black screen displaying and crashing the desktop, so IT admins should learn how to troubleshoot this issue.  Continue Reading

• Unified communications analytics mature to verify business value

  There is more than one way to showcase the value of unified communications in the boardroom. UC analytics can help companies obtain the metrics they need to prove a business case.  Continue Reading

• 6 demand-generation strategies to drive business

  Among the demand-generation activities to increase awareness of a business's products and services are creating buyer personas and investing in content creation.  Continue Reading

• How does Microsoft 365 extend Windows 7 support?

  Microsoft is ending its official support for Windows 7. However, Microsoft 365 customers have the option to extend support via continued Windows security updates.  Continue Reading

• 5 reasons printer redirection causes Windows printing problems in RDS

  Windows printing problems are a pain. If you have printer redirection issues with the Remote Desktop Protocol in RDS, check user permissions, client requirements and more.  Continue Reading

• Windows 10 updates to avoid and how to address them

  While Windows administrators can never ignore Microsoft's updates, it may make sense to delay or even avoid Windows updates until they are stable for enterprise users.  Continue Reading

• When to use SCCM in the cloud with a CMG

  Organizations can run SCCM in the cloud with the help of a cloud management gateway. IT admins should determine if their organization fits within these use cases before deployment.  Continue Reading

• Whiteboard apps support virtual ideation for remote teams

  Ideation is more challenging as employees continue to work remotely. Virtual whiteboard apps are an emerging tool designed to help team members generate the innovations that businesses rely on.  Continue Reading

• How and when to perform a Windows Registry cleanup

  Desktop administrators should learn the best methods to edit the Windows registry, and how to avoid manual registry edits due to the damage that registry issues can cause.  Continue Reading

• How IT can use the Microsoft Assessment and Planning toolkit

  Organizations can use the Microsoft Assessment and Planning toolkit to assess a variety of aspects of their desktop environment, including hardware, resource use and more.  Continue Reading

• What to do when a Windows Insider Program build isn't working

  Organizations that test Windows Insider Program builds must be prepared for bugs in the platform, and systems admins need to know what to do when they encounter them.  Continue Reading

• Manage mobile operating system updates with Intune

  Mobile administrators should enforce certain platform version minimums through mobile OS update policies for their devices, and Intune has a broad feature set to support this task.  Continue Reading

• Microsoft and Amazon take on CPaaS market share

  The CPaaS landscape is evolving as Microsoft and Amazon introduce their own communications APIs. Learn how cloud computing vendors entering the market is changing the CPaaS game.  Continue Reading

• 5 benefits of developing diversity in customer service

  Creating an environment of diversity and inclusion within customer service teams is essential in today's market. Here are some ways that businesses can benefit.  Continue Reading

• Windows 10 system requirements for enterprise users

  IT pros must understand that their desktops' upgrade method, workload and other factors affect whether the Windows 10 system requirements are sufficient.  Continue Reading

• Enterprises mull software-based business phone alternatives

  Cellphone usage has outpaced POTS in the home, so why are enterprises still using desk phones? Business phone alternatives can save companies time and money.  Continue Reading

• Get digital: 6 tips for boosting remote employee experience

  Remote work can't be successful without rethinking mobile capabilities and HR processes. Here are six lessons on improving employee experience in the new normal.  Continue Reading

• Speech recognition use cases enable touchless collaboration

  For companies bringing workers back to the office, touchless collaboration is key. These three speech recognition use cases can help make that transition easier.  Continue Reading

• How automated content tagging improves findability

  Companies that use AI to automatically tag their metadata can improve findability of content across the entire organization. AI tagging vendors can help businesses get started.  Continue Reading

• A complete guide to troubleshooting Windows Hello

  Windows Hello has several common issues that administrators may need to troubleshoot. Find out what those issues are here and what to do about them.  Continue Reading

• Comparing Jamf vs. Fleetsmith for macOS management

  Like any decision around purchasing a business technology, the Jamf vs. Fleetsmith debate for Apple device management comes down to certainty, compatibility and feature sets.  Continue Reading

• 5 digital customer experience trends for businesses to consider

  Improving digital CX is important in a market cluttered with choices for the customer. Here are some trending strategies to help businesses enhance their offerings.  Continue Reading

• Learn 5 Microsoft Intune security features for mobile admins

  Intune admins must be familiar with all the most essential security features that the platform offers. Learn about features such as conditional access and MTD integrations below.  Continue Reading

• EAM vs. CMMS: What are the differences?

  When it comes to EAM vs. CMMS, making the right choice comes down to understanding what each software type does. Here's an overview of each to help you decide.  Continue Reading

• 8 key VDI deployment best practices

  When IT plans for its VDI deployment, it must factor in best practices for the setup process, such as considering client options and designing the VDI to have high availability.  Continue Reading

• HR data migration checklist and tips for implementation success

  Data migration and conversion are critical aspects of an HR system implementation project. Learn important tips you can use to create success.  Continue Reading

• How to perform WVD monitoring with Azure Log Analytics

  Like any DaaS offering, Windows Virtual Desktop's success depends on user experience. Learn how to set up the Azure Log Analytics tool and how it can help virtual desktop administrators.  Continue Reading

• Why an HR IT interface discussion is critical to implementation

  When making the decision to implement an HR IT interface, you must consider cost, development and support. Ensure you're asking the right questions before the planning stage.  Continue Reading

• Consider affordable VDI alternatives to Citrix and VMware

  Citrix, VMware and Microsoft aren't the only VDI vendors on the block. Check out alternatives to the major players and what lesser-known VDI vendors can offer.  Continue Reading

• AI improves customer experience, call center efficiency

  Customers and employees can benefit from the use of AI in contact centers. Businesses can use AI to provide customer self-service options and help make agents more productive.  Continue Reading

• 21 lead generation tools to fill the sales funnel

  While live events are on hiatus, there are other tools that businesses can use to generate sales leads, such as email tracking, marketing automation and social media.  Continue Reading

• Unified communications strategy shifts in wake of COVID

  Unified communications strategy has to accommodate both remote workers and those employees who may come back to the office. Where are companies allocating their UC budget dollars?  Continue Reading

• How to conduct video interviews: 7 tips for employers

  Interviewing candidates over video doesn't have to be stressful. Here are seven virtual interviewing tips to help you prepare.  Continue Reading

• Sales funnel vs. flywheel: How sales and marketing has evolved

  The sales funnel is evolving into a more customer-centric approach named the flywheel. These processes approach sales and marketing differently, but both are useful.  Continue Reading

• Set up Windows Remote Desktop on a Mac device

  Organizations that need to enable remote workers on Mac devices should consider allowing them to remotely access Windows desktops with the Windows Remote Desktop application.  Continue Reading

• Compare Nutanix Frame vs. Citrix Managed Desktops

  While Nutanix isn't as invested in the end-user market as Citrix, both desktop-as-a-service vendors offer benefits for business use cases. IT must evaluate which is the better fit.  Continue Reading

• How to troubleshoot common VDI issues

  VDI administrators must be adept at troubleshooting various VDI issues. Sufficient planning can prevent some, but IT should be prepared to deal with a few common issues.  Continue Reading

• Reimagining the future of conference rooms, post-COVID-19

  Before employees are comfortable going back into conference rooms, companies will need technology to help them rethink the future of conference room design.  Continue Reading

• Making the business case to migrate to Microsoft Teams PBX

  Replacing an on-premises PBX with Microsoft Teams Phone System offers organizations flexibility with pricing, hardware and collaboration capabilities but does have limitations.  Continue Reading

• Building a strategy for intercompany collaboration

  Collaboration with external users is a challenge, especially when multiple platforms are involved. Learn the three factors IT should consider to support intercompany collaboration.  Continue Reading

• 7 top-notch tools for increased employee engagement

  Cloud apps can help keep employees engaged by soliciting feedback and making it easier to collaborate effectively as a valued member of a team. Here are seven worth considering.  Continue Reading

• 6 ways to use technology to improve employee experience

  Technology is only one component of the employee experience, but savvy deployment makes a difference. Here are some promising tools, and tips for fitting them into an EX strategy.  Continue Reading

• How to evaluate VDI storage requirements

  There are a variety of factors that affect VDI storage, including system requirements and supported workloads. Evaluate these factors to ease the VDI planning process.  Continue Reading

• Evaluate if the MacBook Air is good for business use

  The MacBook Air is popular in the consumer market, but IT admins should evaluate the MacBook Air for business as a separate issue, looking into the device specs and use cases.  Continue Reading

• Mobile device convergence brings security challenges

  The trend of mobile device convergence, adding more functionality to smaller hybrid devices, is growing in intensity with the COVID-19 pandemic, and IT must be prepared for it.  Continue Reading

• How video chat improves customer service and engagement

  As restrictions continue due to the COVID-19 crisis, many organizations adopt video chat capabilities to continue business operations and keep customers engaged.  Continue Reading

• The 7 most impactful employee experience apps

  HRIS platforms and online surveys are obvious vehicles for improving employee experience and engagement, but don't overlook collaboration, help desks and other tools of daily life.  Continue Reading

• 6 ways HR can ensure cybersecurity for remote workers

  HR can partner with IT and other departments to boost security awareness for remote workers and help prevent vicious cyber attacks. Here are six ways to accomplish that.  Continue Reading

• How customer transparency helps companies maintain loyalty

  In an age when customers have more options than ever before, it's essential that businesses gain and maintain customer trust -- and that happens through customer transparency.  Continue Reading

• How businesses can align sales and marketing

  Many organizations are moving away from siloed marketing and sales departments and instead choosing to work more closely, which can both grow a business and reduce costs.  Continue Reading

• How to use the Office cloud policy service with Microsoft 365

  The Office cloud policy continues Microsoft's trend of converging management utilities within Microsoft Endpoint Manager, and IT can manage all Office apps within this platform.  Continue Reading

• Why remote work needs mobile unified communications

  As organizations prepare their return-to-work strategies, mobile unified communications is key to ensure consistent access to communications tools, regardless of the user's location.  Continue Reading

• New iOS 14 features that mobile admins should be excited for

  With the impending release of iOS 14, mobile admins should learn the advancements that iOS 14 can offer and how the features can make a major difference in the enterprise.  Continue Reading

• How to manage unstructured data using an ECM system

  Enterprise content management systems are the most common system in which businesses manage unstructured data, which includes documents, spreadsheets, and audio and video files.  Continue Reading

• UC management key to platform performance, cost savings

  Organizations that want to maximize their UC deployments should invest in specialty UC management tools that provide greater insight into performance and security.  Continue Reading

• Learn the Windows Virtual Desktop setup process

  Organizations looking to set up Windows Virtual Desktop machines can do so with Azure Resource Manager, but admins must ensure their environment has the necessary prerequisites.  Continue Reading

• How to collect customer data to improve overall retail CX

  Businesses need data to predict and adjust to customer wants and needs, but first, they need to figure out how to collect it. One option is to use a digital CX software.  Continue Reading

• 3 VDI challenges that can derail any project

  IT shops need to look out for complexity, cost and performance problems when they put a VDI implementation plan in place.  Continue Reading

• Pivot to remote performance management: 10 tips

  The switch from traditional performance management to remote performance management isn't going to be easy. Here are 10 tips on how to make the transition smoother for employees.  Continue Reading

• Using Task Manager to monitor memory usage in Windows 10

  With the Windows 10 Task Manager, desktop admins can monitor memory usage across the desktop to identify the source of any performance issues and terminate it.  Continue Reading

• Key strategies to build and monitor customer loyalty and trust

  Businesses can't immediately expect trust from customers. It requires a lot of effort to build and eventually gain customer loyalty, especially during a pandemic.  Continue Reading

• 8 electronic signature best practices to build in to your workflow

  Some tips to think about when creating an e-signing process include cataloging documents requiring signatures, building user stories and determining necessary software features.  Continue Reading

• Develop an effective unified communications security plan

  A complete unified communications security plan requires an understanding of threats to UC systems, how to mitigate them and how to proactively address long-term security needs.  Continue Reading

• How to fix a Windows 10 boot loop

  A Windows reboot loop is a vicious and frustrating cycle, but there are ways you can fix a Windows 10 boot loop problem, including booting in Safe Mode.  Continue Reading

• Use Qualtrics surveys to boost employee engagement

  SAP Qualtrics surveys may help uncover workforce sentiment so business and HR leaders can act on it and help improve employee engagement. Learn what that entails.  Continue Reading

• Learn native Windows 10 virtual memory management methods

  With the variety of local techniques for managing Windows 10 virtual memory, desktop administrators can address numerous performance issues on end-user machines.  Continue Reading

• Future-proof your UC strategy with these 3 best practices

  Future-proofing UC can be difficult, as technology evolves and employee needs change. Learn three best practices to consider before investing in a UC deployment.  Continue Reading

• How to enable Hyper-V on Windows 10 for a lab environment

  While there are several ways to test new updates on virtual machines, Hyper-V enables desktop administrators to add multiple VMs to a single desktop and run tests.  Continue Reading

• Learn the top 8 most useful Microsoft Teams tips and tricks

  Enhance employee collaboration and workflow with these eight Microsoft Teams tips and tricks, including productivity-boosting app integrations and guest access for external users.  Continue Reading