Tips

Tips

• 5 crucial WCM capabilities you can't live without

  Web content management systems should be able to do more than create and publish web content. Use this checklist to ensure that your WCM system can keep up with today's content needs.  Continue Reading

• AI in content management requires effort to work well

  AI can automate content management tasks such as personalization and metadata tagging. But it can present challenges too, so be aware of these common pitfalls.  Continue Reading

• How AI, machine learning improve real-time communications traffic

  Ready to move on from legacy quality-of-service policies for your real-time communications? AI and machine learning offer new ways to simplify and improve real-time traffic management.  Continue Reading

• How to find Wi-Fi settings in Windows 10

  In Windows 10, the Wi-Fi -- and wired -- connectivity settings are in a new spot, but they're as easy to access and configure as ever. You just have to know where to look.  Continue Reading

• 5 common examples of employee feedback for HRMS projects

  Ongoing employee feedback can provide your organization with insight into HRMS features that are not working correctly and new features that should be implemented.  Continue Reading

• Where the UCaaS market is and where it's headed

  Fresh survey results from Nemertes show a dynamic market for UC as a service with some unpredictable impact on organizations and networking staff.  Continue Reading

• Top ways unified communications in the cloud affects you

  Rapid developments in cloud-based unified communications means there is no time to lose when it comes to planning the strategic and tactical reorganization of your IT team.  Continue Reading

• Using AI in HR: Software has smartened up, but have users?

  An HR tech expert outlines the questions to ask to ensure that an AI application bases its decisions on rules and data that comply with your organization's goals and policies.  Continue Reading

• How does Parallels Mac Management for Microsoft SCCM work?

  With Mac Management from Parallels, IT professionals can manage Windows and Apple macOS desktops side by side with System Center Configuration Manager's native features.  Continue Reading

• How to use PowerShell to troubleshoot Windows desktops

  When IT uses remote access to troubleshoot a user's desktop, it prevents the user from working. PowerShell, however, allows IT to fix a problem without disturbing the user.  Continue Reading

• Be aware of new OneDrive and SharePoint security features

  SharePoint and OneDrive shops can implement recent security features to improve the content sharing process. Discover what's new from Microsoft and how these features can help.  Continue Reading

• 8 important questions to ask HRMS vendors during evaluation

  Knowing the right questions to ask before choosing an HRMS vendor can ensure that the software is implemented as planned, without incurring any additional costs.  Continue Reading

• Call center tips to ensure successful agents

  Once hiring managers find the right people for the job, contact center agents need both proper training and office tools to be successful in their roles.  Continue Reading

• 5 UC and collaboration trends to watch in 2019

  As we close the door on 2018, look to the future of communication and collaboration trends that will influence the UC market landscape in 2019.  Continue Reading

• Trusting marketing automation with CRM functions

  Marketing automation with CRM frees up resources and improves the efficiency and accuracy of campaigns and lead development, but it still requires a degree of oversight.  Continue Reading

• Process management team can be bridge between IT, business

  Process automation efforts, such as chatbots and predictive modeling, are more likely to succeed if you have a clear understanding of operational levels and team roles.  Continue Reading

• 2 key use cases of blockchain in communications

  Blockchain in communications can provide additional layers of UC security by reinforcing voice identity and privacy, while also protecting companywide collaboration.  Continue Reading

• Understanding MOS for voice quality

  Looking to improve the quality of voice calls? Learn which mean-opinion-score models measure and rate the user experience and the factors that influence voice quality.  Continue Reading

• Clear the confusion around Microsoft RDS

  Microsoft Remote Desktop Services is often pigeonholed as a session-based virtualization tool. IT can, however, use it for both VDI and app virtualization, as well.  Continue Reading

• 6 customer intent metrics to prevent lead dropouts

  Learn about the key metrics marketing teams can use to analyze customer intent, detect leads in danger of dropping out and focus energy on nurturing those leads.  Continue Reading

• How to manage Windows 10 device drivers

  Device drivers connect users' endpoints to the peripheral devices they work with. As a result, IT must know when to update drivers and what to do if they break.  Continue Reading

• Mobile application developer skills to know for an interview

  One of the best ways to succeed in your mobile app dev career is to master the art of the interview. Review need-to-know technical skills and how to communicate them effectively.  Continue Reading

• Modern desktop transformation focuses on workspace technology

  As workspaces trend toward mobility and device flexibility, IT departments must evolve to fit users' needs by moving away from a desktop-centric approach.  Continue Reading

• Is CRM with social media growing less trustworthy?

  Comments made on social media can sometimes give businesses a skewed perception of consumer sentiment. Learn how to correct the data to inform business decisions.  Continue Reading

• How to secure Azure RDP virtual machine access with a jumpbox

  A jumpbox can be a handy tool to improve security in a Microsoft Azure deployment. For starters, it blocks the public IP address automatically associated with any VMs.  Continue Reading

• How to address endpoint security issues caused by users

  Certain behaviors, such as ignoring patches, create security issues on the endpoints users work with. IT should enforce policies that prevent users from taking these damaging actions.  Continue Reading

• 8 tips for getting rich mystery shopping survey data

  Mystery shopping data is only as good as the overall strategy for collecting it and setting up realistic customer experiences. Here are eight tips for investing your resources wisely.  Continue Reading

• How mobile threat defense can complement EMM

  MTD adoption isn't widespread yet, but IT admins would do well to stay ahead of the game. Here's how MTD can work in conjunction with EMM to secure devices.  Continue Reading

• Client and server-based virtual application delivery methods

  IT pros can deliver virtual apps to users with a client-based or server-based approach. The main difference is where the data lives.  Continue Reading

• 5 benefits of PowerApps forms for SharePoint

  Microsoft PowerApps has been around since 2015, but it is just now beginning to beat out its predecessor, InfoPath -- originally a straight PDF competitor -- in functionality.  Continue Reading

• Ideas to curb bad candidate experience, including a free tool

  Your hiring efforts should monitor job applicant resentment, which happens when candidates feel spurned by a company's recruitment process. Here's how to do just that.  Continue Reading

• 5 tips for picking a call center customer experience platform

  Change comes to customer contact centers as cloud systems and the customer experience movement force IT leaders to rethink software stacks. Here's advice for choosing your next platform.  Continue Reading

• 3 call center improvement strategies that boost efficiency

  Call center agents must multitask like never before in this era of omnichannel service. How to increase efficiency with tech while relieving some of the load on the people.  Continue Reading

• How to set up a Windows Autopilot deployment

  IT can set profiles for its devices running Windows 10 and enroll them in Active Directory with the Windows Autopilot tool, but Autopilot does not cover many settings.  Continue Reading

• New UC vendor trends shaping enterprise communications market

  With more enterprises looking for a single vendor to meet all of their communications needs, vendors are adding to their portfolios to create more complete communications offerings.  Continue Reading

• Managers learn AI basics with Salesforce Einstein Discovery

  With many successes and failures, companies create their own AI apps with the use of Einstein Discovery. Users discuss their experiences along the way.  Continue Reading

• Salesforce Circles of Success help SMBs get up to speed

  Circles of Success participants connect with other Salesforce users to swap challenges, tips and tricks for rolling out the platform in their businesses.  Continue Reading

• How to set up SharePoint Online in 9 steps

  CIOs need to continually monitor and adapt to SharePoint Online's changes, avoiding common pitfalls to ensure a successful and effective rollout of the platform.  Continue Reading

• 7 tips for improving marketing technology stacks

  Being deliberate about integrating a new tool into marketing technology stacks will help ensure they produce ROI and makes processes more efficient.  Continue Reading

• 7 steps to select the right product for deploying SD-WAN for VoIP

  Ready to deploy SD-WAN for VoIP? Networking expert Terry Slattery offers seven tips for selecting the right product to support real-time voice needs.  Continue Reading

• 8 tips for a successful Einstein artificial intelligence rollout

  You'll fail a few times before you succeed with Einstein, Salesforce customers said at Dreamforce. Once you dial it in, though, success can follow. Here are eight ways to get there.  Continue Reading

• Understand Microsoft Windows Virtual Desktop and its benefits

  Microsoft is bringing its virtual desktop offerings into the cloud era. Windows Virtual Desktop represents a big step forward.  Continue Reading

• What are the benefits of QR code enrollment?

  IT can enroll devices into MDM using a QR code, which is a more attainable option as support expands. Discover the benefits of this process, including improved workflow and ease of use.  Continue Reading

• A developer's guide to mobile app personalization

  User experience for a mobile app can improve significantly with the use of personalization. Learn about the benefits of app personalization and how to use it.  Continue Reading

• How Windows 10 certificates create a chain of trust

  Certificates in Windows 10 create a chain of trust that confirms the identity of the user accessing corporate resources and ensures that she is doing so over a trusted connection.  Continue Reading

• Integrate legacy Windows applications with modern device capabilities

  Enabling virtual desktop users to open apps in the format that allows the apps to function best would be ideal, but there's work to do to enable this capability.  Continue Reading

• Why sending personalized marketing emails is an effective strategy

  For some companies, personalizing email newsletter content still proves to be a highly effective marketing strategy for engaging customers and driving sales.  Continue Reading

• Understand the dangers of cloud-based VDI management

  Managing VDI with a cloud-based tool can become very complicated if IT hosts different aspects of its deployment through multiple cloud vendors.  Continue Reading

• Create and enforce a password policy across the enterprise

  There are new-fangled approaches to enterprise security, such as biometric authentication, but tried-and-true passwords are still critical to protecting an organization's network.  Continue Reading

• SharePoint Online web parts modernize corporate intranet

  Microsoft unveils new features that will allow users to access Office 365, social media, news feeds and PowerApps all within one SharePoint intranet site.  Continue Reading

• Take a methodical approach to mobile deployment

  Purchasing and enrolling a device fleet can get messy if organizations let it get out of hand. Here's how to keep one of the first steps of the MDM process simple and streamlined.  Continue Reading

• 5 new features for SharePoint modern pages

  SharePoint modern sites, a set of upgrades for SharePoint Online, give administrators the ability to customize sites without third-party applications.  Continue Reading

• 5 tips for how to build a SharePoint intranet site

  While enterprise users can be hesitant to switch to a SharePoint intranet site, there are many steps that SharePoint administrators can take to control and curate the content that end users are exposed to.  Continue Reading

• Prepare for the death of Intune's hybrid MDM

  Microsoft is making some changes that could affect mobile device management with Intune. Here's how admins can stay prepared and reap the benefits of the stand-alone service.  Continue Reading

• 3 reasons Google Assistant Duplex raises security, privacy concerns

  Google Assistant Duplex introduces a new level in machine-driven conversation technology, but not without raising security and privacy concerns.  Continue Reading

• Get to know third-party Windows 10 migration tools

  IT professionals should look to third-party migration tools during a transition to Windows 10 to provide any features that the native Windows migration tools do not.  Continue Reading

• ERP implementation success: Program management vs. project management

  ERP program management provides the framework to manage the portfolio of projects that ensure ERP deployment success. Here's what that looks like.  Continue Reading

• Migrating from PBX to VoIP: A hybrid VoIP approach

  A hybrid VoIP system can be the bridge from PBX to VoIP telephony strategies. Our expert helps to highlight the advantages of a hybrid approach.  Continue Reading

• 5 Windows 10 management tools every IT pro must know

  With tools such as PowerShell and the Microsoft Deployment Toolkit, IT can make managing Windows 10 much simpler from deployment through mobile device management.  Continue Reading

• An admin's guide to discover Microsoft Intune updates

  Microsoft Intune is always changing, so administrators should know what's new and what's coming down the pike. Find out how to begin and where to look for new updates.  Continue Reading

• Huddle rooms create new meeting room management requirements

  New video conferencing tools don't require high-level support from IT and AV teams, which allows them to take a more strategic approach to management.  Continue Reading

• Stay updated on the Android Enterprise Recommended program

  Google made a few updates to Android Enterprise Recommended. Explore recent offerings from the proprietary Android enterprise device program, including support for rugged devices.  Continue Reading

• Tips to build a successful digital customer service strategy

  CRM pros from Wendy's, Chamberlain Group and DoorDash offer tips for integrating Salesforce AI and social media channels to create a successful digital CX strategy.  Continue Reading

• How to manage cookie privacy in the enterprise

  Cookies can make life easier for users by preventing them from having to re-enter passwords and preferences on websites, but they also carry some legitimate privacy concerns.  Continue Reading

• AI sales technology trends for 2019 and beyond

  AI automation tools for sales technology have the potential to lead sales teams toward certainty in their decision-making, grow pipelines and reduce risks.  Continue Reading

• How AI for IT operations improves VDI management

  Enterprise AI tools help IT pros improve VDI management by providing accurate estimates of resource requirements, root cause analysis of issues and more.  Continue Reading

• During offboarding, exit interview best practices can gather data

  Exit interviews present a great opportunity for HR professionals to collect data on why departing employees started looking elsewhere, as explained here by an HR consultant.  Continue Reading

• AI in contact centers offers agents behavioral analytics

  Contact center AI offers tools to help agents provide better customer service through behavioral analytics. But AI may also present some privacy concerns.  Continue Reading

• How to check for packet loss to manage call quality

  Network managers learn more straightforward techniques to get a more accurate reading when testing for network packet loss in order to manage call quality.  Continue Reading

• How chatbot AI in contact centers can improve self-service

  Deploying AI in contact centers can address IVR pain points and improve customer self-service with chatbots that create a conversational and streamlined customer experience.  Continue Reading

• How artificial intelligence in customer service improves CX

  AI in customer service enables products and services companies to respond to consumers before the customer experience breaks down and negatively affects retention.  Continue Reading

• Plan for the future of 5G in the enterprise

  5G networks will bring speed and reduced latency to mobile business users that can take advantage of it. Get prepared for other changes that 5G will bring to the enterprise.  Continue Reading

• How to implement a mobile app blacklist

  Mobile apps aren't always safe, but IT can ensure that end users err of the side of caution with a blacklist. It's simple to create and maintain one with these steps.  Continue Reading

• How VDI performance monitoring tools help IT

  When deciding on a VDI monitoring tool, IT must understand the unique functions and limitations of each tool. IT should find a tool that matches the exact needs of its organization.  Continue Reading

• How to develop a mobile incident response plan

  Mobile devices are often overlooked when it comes to an incident response plan, but they shouldn't be. Here's how to integrate mobile devices into an essential security system.  Continue Reading

• How to prevent cloud computing bandwidth issues in UCaaS adoption

  The adoption of UCaaS architecture presents network challenges. Learn what tools are available to support video and voice quality without causing cloud computing bandwidth issues.  Continue Reading

• 4 ways to prep the network when planning to implement VoIP

  Before deploying VoIP platforms, make sure you have the infrastructure to support your communications needs. Learn what factors influence the network technology you'll need to support VoIP.  Continue Reading

• How to create an internal phishing campaign from scratch

  When IT begins an email phishing campaign, it must determine what server the emails will come from, consider phishing tool options and more.  Continue Reading

• What mobile thin clients offer and why to consider them

  The mobile thin client market might not be huge, but these portable devices can be a real boost for VDI shops in improving security and simplifying management.  Continue Reading

• 4 tips on getting up to speed with GDPR for U.S. companies

  When GDPR went into effect four months ago, some U.S. companies just shut down communications with EU customers, but compliance can benefit organizations and marketers.  Continue Reading

• Windows 10 updates options to ease the process

  Windows 10 update issues are commonplace in the enterprise, but IT isn't helpless to deal with them. Group Policy and other tools can help IT regain control over updates.  Continue Reading

• Best practices for large video conferencing room design

  Large-room video conferencing systems are seeing renewed growth, as corporate mandates and employee demand drive enterprise deployments. Following best practices ensures the right design for large room video.  Continue Reading

• Reduce update-related downtime after a Windows 10 OS upgrade

  Windows 10 updates are a necessary evil, as they add new features and improve security, but also cause downtime for users. IT can downplay the negative effects of updates.  Continue Reading

• What IT pros need to know about Citrix certifications

  Citrix offers a slew of certifications that prove how well an IT pro knows a certain technology. To earn a certification, IT pros must pass exams that Citrix issues.  Continue Reading

• Apple Business Chat vs. WhatsApp business messaging API partners

  WhatsApp is taking a different approach than Apple when it comes to business messaging APIs. Tsahi Levent-Levi explains how WhatsApp is differentiating with vendor partnerships.  Continue Reading

• What are the benefits of mobile app A/B testing?

  Mobile app A/B testing is the best way to prevent buggy features from reaching your users. Learn the benefits and discover how to get started with the process.  Continue Reading

• How to avert mobile device security threats

  From man-in-the-middle attacks to malware, mobile devices are susceptible to an array of threats. Here's how to prevent them from infiltrating the business.  Continue Reading

• The hidden costs of unified communications in the cloud

  Many organizations expect to lower the costs of unified communications by adopting cloud communications, but that isn't always the case. Several factors influence costs when UC migrates to the cloud.  Continue Reading

• UCaaS market for next-generation features APIs, AI, more

  The market for unified communications as a service is getting crowded. To stand out, vendors must now offer next-gen features, such as AI and contact center integration.  Continue Reading

• Understand Windows Insider Program for Business options

  With its business-friendly Insider Program, Microsoft allows IT and users to test Windows 10 preview builds for compatibility and performance issues.  Continue Reading

• How to get the Windows 10 upgrade process right

  To install Windows 10 correctly, IT pros should alter the disk layout for a fresh installation of the OS to match Microsoft's recommended order rather than its default order.  Continue Reading

• 4 non-Windows applications VDI shops must account for

  VDI shops must manage more than just traditional Windows apps in today's enterprise. They must also address Apple-specific apps, as well as mobile-first apps and more.  Continue Reading

• 4 ways AI services can improve video meeting room technology

  AI is making its way into meeting rooms to improve productivity and enhance collaboration. AI services are addressing employee collaboration needs in four ways.  Continue Reading

• Office 365 SharePoint Online features raise CIO concerns

  Most of Office 365's products can help solve specific challenges facing CIOs, but they also seem to compete directly with some of SharePoint's own capabilities.  Continue Reading

• Get to know data synchronization tools for the enterprise

  Users who work with multiple devices will want their data to transfer across endpoints. IT can ease the syncing process by working with the right tools.  Continue Reading

• How to make virtual desktop images easier to manage

  There are several common mistakes VDI shops make, including allowing users to gain elevated privileges, that make it more difficult to deliver a quality end-user experience.  Continue Reading

• 5 keys to ensuring your new SaaS HR system excels

  Running HR in the public cloud brings data, integration and change management issues. Here are tips on overcoming the biggest hurdles of deploying a SaaS HR system.  Continue Reading

• How desktop and app virtualization vendors handle mobile devices

  If IT pros want to provide their users with access to virtual desktops and apps on mobile devices, they should know which vendors offer which virtualization services.  Continue Reading

• How middleware platforms can benefit mobile apps

  Organizations that build mobile apps with a lot of integrations with back-end services should consider middleware. But first, be aware of these pros and cons.  Continue Reading

• 7 features for managing Windows 10 updates and upgrades

  Managing updates and upgrades in Windows 10 is tough. Fortunately, Microsoft includes seven features in the OS, including SetupDiag, that IT pros can use to simplify both processes.  Continue Reading