Tips

Tips

• Call center tips to ensure successful agents

  Once hiring managers find the right people for the job, contact center agents need both proper training and office tools to be successful in their roles.  Continue Reading

• 5 UC and collaboration trends to watch in 2019

  As we close the door on 2018, look to the future of communication and collaboration trends that will influence the UC market landscape in 2019.  Continue Reading

• Trusting marketing automation with CRM functions

  Marketing automation with CRM frees up resources and improves the efficiency and accuracy of campaigns and lead development, but it still requires a degree of oversight.  Continue Reading

• Process management team can be bridge between IT, business

  Process automation efforts, such as chatbots and predictive modeling, are more likely to succeed if you have a clear understanding of operational levels and team roles.  Continue Reading

• 2 key use cases of blockchain in communications

  Blockchain in communications can provide additional layers of UC security by reinforcing voice identity and privacy, while also protecting companywide collaboration.  Continue Reading

• Understanding MOS for voice quality

  Looking to improve the quality of voice calls? Learn which mean-opinion-score models measure and rate the user experience and the factors that influence voice quality.  Continue Reading

• Clear the confusion around Microsoft RDS

  Microsoft Remote Desktop Services is often pigeonholed as a session-based virtualization tool. IT can, however, use it for both VDI and app virtualization, as well.  Continue Reading

• 6 customer intent metrics to prevent lead dropouts

  Learn about the key metrics marketing teams can use to analyze customer intent, detect leads in danger of dropping out and focus energy on nurturing those leads.  Continue Reading

• How to manage Windows 10 device drivers

  Device drivers connect users' endpoints to the peripheral devices they work with. As a result, IT must know when to update drivers and what to do if they break.  Continue Reading

• Mobile application developer skills to know for an interview

  One of the best ways to succeed in your mobile app dev career is to master the art of the interview. Review need-to-know technical skills and how to communicate them effectively.  Continue Reading

• Modern desktop transformation focuses on workspace technology

  As workspaces trend toward mobility and device flexibility, IT departments must evolve to fit users' needs by moving away from a desktop-centric approach.  Continue Reading

• Is CRM with social media growing less trustworthy?

  Comments made on social media can sometimes give businesses a skewed perception of consumer sentiment. Learn how to correct the data to inform business decisions.  Continue Reading

• How to secure Azure RDP virtual machine access with a jumpbox

  A jumpbox can be a handy tool to improve security in a Microsoft Azure deployment. For starters, it blocks the public IP address automatically associated with any VMs.  Continue Reading

• How to address endpoint security issues caused by users

  Certain behaviors, such as ignoring patches, create security issues on the endpoints users work with. IT should enforce policies that prevent users from taking these damaging actions.  Continue Reading

• 8 tips for getting rich mystery shopping survey data

  Mystery shopping data is only as good as the overall strategy for collecting it and setting up realistic customer experiences. Here are eight tips for investing your resources wisely.  Continue Reading

• How mobile threat defense can complement EMM

  MTD adoption isn't widespread yet, but IT admins would do well to stay ahead of the game. Here's how MTD can work in conjunction with EMM to secure devices.  Continue Reading

• Client and server-based virtual application delivery methods

  IT pros can deliver virtual apps to users with a client-based or server-based approach. The main difference is where the data lives.  Continue Reading

• 5 benefits of PowerApps forms for SharePoint

  Microsoft PowerApps has been around since 2015, but it is just now beginning to beat out its predecessor, InfoPath -- originally a straight PDF competitor -- in functionality.  Continue Reading

• Ideas to curb bad candidate experience, including a free tool

  Your hiring efforts should monitor job applicant resentment, which happens when candidates feel spurned by a company's recruitment process. Here's how to do just that.  Continue Reading

• 5 tips for picking a call center customer experience platform

  Change comes to customer contact centers as cloud systems and the customer experience movement force IT leaders to rethink software stacks. Here's advice for choosing your next platform.  Continue Reading

• 3 call center improvement strategies that boost efficiency

  Call center agents must multitask like never before in this era of omnichannel service. How to increase efficiency with tech while relieving some of the load on the people.  Continue Reading

• How to set up a Windows Autopilot deployment

  IT can set profiles for its devices running Windows 10 and enroll them in Active Directory with the Windows Autopilot tool, but Autopilot does not cover many settings.  Continue Reading

• New UC vendor trends shaping enterprise communications market

  With more enterprises looking for a single vendor to meet all of their communications needs, vendors are adding to their portfolios to create more complete communications offerings.  Continue Reading

• Managers learn AI basics with Salesforce Einstein Discovery

  With many successes and failures, companies create their own AI apps with the use of Einstein Discovery. Users discuss their experiences along the way.  Continue Reading

• Salesforce Circles of Success help SMBs get up to speed

  Circles of Success participants connect with other Salesforce users to swap challenges, tips and tricks for rolling out the platform in their businesses.  Continue Reading

• How to set up SharePoint Online in 9 steps

  CIOs need to continually monitor and adapt to SharePoint Online's changes, avoiding common pitfalls to ensure a successful and effective rollout of the platform.  Continue Reading

• 7 tips for improving marketing technology stacks

  Being deliberate about integrating a new tool into marketing technology stacks will help ensure they produce ROI and makes processes more efficient.  Continue Reading

• 7 steps to select the right product for deploying SD-WAN for VoIP

  Ready to deploy SD-WAN for VoIP? Networking expert Terry Slattery offers seven tips for selecting the right product to support real-time voice needs.  Continue Reading

• 8 tips for a successful Einstein artificial intelligence rollout

  You'll fail a few times before you succeed with Einstein, Salesforce customers said at Dreamforce. Once you dial it in, though, success can follow. Here are eight ways to get there.  Continue Reading

• Understand Microsoft Windows Virtual Desktop and its benefits

  Microsoft is bringing its virtual desktop offerings into the cloud era. Windows Virtual Desktop represents a big step forward.  Continue Reading

• What are the benefits of QR code enrollment?

  IT can enroll devices into MDM using a QR code, which is a more attainable option as support expands. Discover the benefits of this process, including improved workflow and ease of use.  Continue Reading

• A developer's guide to mobile app personalization

  User experience for a mobile app can improve significantly with the use of personalization. Learn about the benefits of app personalization and how to use it.  Continue Reading

• How Windows 10 certificates create a chain of trust

  Certificates in Windows 10 create a chain of trust that confirms the identity of the user accessing corporate resources and ensures that she is doing so over a trusted connection.  Continue Reading

• Integrate legacy Windows applications with modern device capabilities

  Enabling virtual desktop users to open apps in the format that allows the apps to function best would be ideal, but there's work to do to enable this capability.  Continue Reading

• Why sending personalized marketing emails is an effective strategy

  For some companies, personalizing email newsletter content still proves to be a highly effective marketing strategy for engaging customers and driving sales.  Continue Reading

• Understand the dangers of cloud-based VDI management

  Managing VDI with a cloud-based tool can become very complicated if IT hosts different aspects of its deployment through multiple cloud vendors.  Continue Reading

• Create and enforce a password policy across the enterprise

  There are new-fangled approaches to enterprise security, such as biometric authentication, but tried-and-true passwords are still critical to protecting an organization's network.  Continue Reading

• SharePoint Online web parts modernize corporate intranet

  Microsoft unveils new features that will allow users to access Office 365, social media, news feeds and PowerApps all within one SharePoint intranet site.  Continue Reading

• Take a methodical approach to mobile deployment

  Purchasing and enrolling a device fleet can get messy if organizations let it get out of hand. Here's how to keep one of the first steps of the MDM process simple and streamlined.  Continue Reading

• 5 new features for SharePoint modern pages

  SharePoint modern sites, a set of upgrades for SharePoint Online, give administrators the ability to customize sites without third-party applications.  Continue Reading

• 5 tips for how to build a SharePoint intranet site

  While enterprise users can be hesitant to switch to a SharePoint intranet site, there are many steps that SharePoint administrators can take to control and curate the content that end users are exposed to.  Continue Reading

• Prepare for the death of Intune's hybrid MDM

  Microsoft is making some changes that could affect mobile device management with Intune. Here's how admins can stay prepared and reap the benefits of the stand-alone service.  Continue Reading

• 3 reasons Google Assistant Duplex raises security, privacy concerns

  Google Assistant Duplex introduces a new level in machine-driven conversation technology, but not without raising security and privacy concerns.  Continue Reading

• Get to know third-party Windows 10 migration tools

  IT professionals should look to third-party migration tools during a transition to Windows 10 to provide any features that the native Windows migration tools do not.  Continue Reading

• ERP implementation success: Program management vs. project management

  ERP program management provides the framework to manage the portfolio of projects that ensure ERP deployment success. Here's what that looks like.  Continue Reading

• Migrating from PBX to VoIP: A hybrid VoIP approach

  A hybrid VoIP system can be the bridge from PBX to VoIP telephony strategies. Our expert helps to highlight the advantages of a hybrid approach.  Continue Reading

• 5 Windows 10 management tools every IT pro must know

  With tools such as PowerShell and the Microsoft Deployment Toolkit, IT can make managing Windows 10 much simpler from deployment through mobile device management.  Continue Reading

• An admin's guide to discover Microsoft Intune updates

  Microsoft Intune is always changing, so administrators should know what's new and what's coming down the pike. Find out how to begin and where to look for new updates.  Continue Reading

• Huddle rooms create new meeting room management requirements

  New video conferencing tools don't require high-level support from IT and AV teams, which allows them to take a more strategic approach to management.  Continue Reading

• Stay updated on the Android Enterprise Recommended program

  Google made a few updates to Android Enterprise Recommended. Explore recent offerings from the proprietary Android enterprise device program, including support for rugged devices.  Continue Reading

• Tips to build a successful digital customer service strategy

  CRM pros from Wendy's, Chamberlain Group and DoorDash offer tips for integrating Salesforce AI and social media channels to create a successful digital CX strategy.  Continue Reading

• How to manage cookie privacy in the enterprise

  Cookies can make life easier for users by preventing them from having to re-enter passwords and preferences on websites, but they also carry some legitimate privacy concerns.  Continue Reading

• AI sales technology trends for 2019 and beyond

  AI automation tools for sales technology have the potential to lead sales teams toward certainty in their decision-making, grow pipelines and reduce risks.  Continue Reading

• How AI for IT operations improves VDI management

  Enterprise AI tools help IT pros improve VDI management by providing accurate estimates of resource requirements, root cause analysis of issues and more.  Continue Reading

• During offboarding, exit interview best practices can gather data

  Exit interviews present a great opportunity for HR professionals to collect data on why departing employees started looking elsewhere, as explained here by an HR consultant.  Continue Reading

• AI in contact centers offers agents behavioral analytics

  Contact center AI offers tools to help agents provide better customer service through behavioral analytics. But AI may also present some privacy concerns.  Continue Reading

• How to check for packet loss to manage call quality

  Network managers learn more straightforward techniques to get a more accurate reading when testing for network packet loss in order to manage call quality.  Continue Reading

• How chatbot AI in contact centers can improve self-service

  Deploying AI in contact centers can address IVR pain points and improve customer self-service with chatbots that create a conversational and streamlined customer experience.  Continue Reading

• How artificial intelligence in customer service improves CX

  AI in customer service enables products and services companies to respond to consumers before the customer experience breaks down and negatively affects retention.  Continue Reading

• Plan for the future of 5G in the enterprise

  5G networks will bring speed and reduced latency to mobile business users that can take advantage of it. Get prepared for other changes that 5G will bring to the enterprise.  Continue Reading

• How to implement a mobile app blacklist

  Mobile apps aren't always safe, but IT can ensure that end users err of the side of caution with a blacklist. It's simple to create and maintain one with these steps.  Continue Reading

• How VDI performance monitoring tools help IT

  When deciding on a VDI monitoring tool, IT must understand the unique functions and limitations of each tool. IT should find a tool that matches the exact needs of its organization.  Continue Reading

• How to develop a mobile incident response plan

  Mobile devices are often overlooked when it comes to an incident response plan, but they shouldn't be. Here's how to integrate mobile devices into an essential security system.  Continue Reading

• How to prevent cloud computing bandwidth issues in UCaaS adoption

  The adoption of UCaaS architecture presents network challenges. Learn what tools are available to support video and voice quality without causing cloud computing bandwidth issues.  Continue Reading

• 4 ways to prep the network when planning to implement VoIP

  Before deploying VoIP platforms, make sure you have the infrastructure to support your communications needs. Learn what factors influence the network technology you'll need to support VoIP.  Continue Reading

• How to create an internal phishing campaign from scratch

  When IT begins an email phishing campaign, it must determine what server the emails will come from, consider phishing tool options and more.  Continue Reading

• What mobile thin clients offer and why to consider them

  The mobile thin client market might not be huge, but these portable devices can be a real boost for VDI shops in improving security and simplifying management.  Continue Reading

• 4 tips on getting up to speed with GDPR for U.S. companies

  When GDPR went into effect four months ago, some U.S. companies just shut down communications with EU customers, but compliance can benefit organizations and marketers.  Continue Reading

• Windows 10 updates options to ease the process

  Windows 10 update issues are commonplace in the enterprise, but IT isn't helpless to deal with them. Group Policy and other tools can help IT regain control over updates.  Continue Reading

• Best practices for large video conferencing room design

  Large-room video conferencing systems are seeing renewed growth, as corporate mandates and employee demand drive enterprise deployments. Following best practices ensures the right design for large room video.  Continue Reading

• Reduce update-related downtime after a Windows 10 OS upgrade

  Windows 10 updates are a necessary evil, as they add new features and improve security, but also cause downtime for users. IT can downplay the negative effects of updates.  Continue Reading

• What IT pros need to know about Citrix certifications

  Citrix offers a slew of certifications that prove how well an IT pro knows a certain technology. To earn a certification, IT pros must pass exams that Citrix issues.  Continue Reading

• Apple Business Chat vs. WhatsApp business messaging API partners

  WhatsApp is taking a different approach than Apple when it comes to business messaging APIs. Tsahi Levent-Levi explains how WhatsApp is differentiating with vendor partnerships.  Continue Reading

• What are the benefits of mobile app A/B testing?

  Mobile app A/B testing is the best way to prevent buggy features from reaching your users. Learn the benefits and discover how to get started with the process.  Continue Reading

• How to avert mobile device security threats

  From man-in-the-middle attacks to malware, mobile devices are susceptible to an array of threats. Here's how to prevent them from infiltrating the business.  Continue Reading

• The hidden costs of unified communications in the cloud

  Many organizations expect to lower the costs of unified communications by adopting cloud communications, but that isn't always the case. Several factors influence costs when UC migrates to the cloud.  Continue Reading

• UCaaS market for next-generation features APIs, AI, more

  The market for unified communications as a service is getting crowded. To stand out, vendors must now offer next-gen features, such as AI and contact center integration.  Continue Reading

• Understand Windows Insider Program for Business options

  With its business-friendly Insider Program, Microsoft allows IT and users to test Windows 10 preview builds for compatibility and performance issues.  Continue Reading

• How to get the Windows 10 upgrade process right

  To install Windows 10 correctly, IT pros should alter the disk layout for a fresh installation of the OS to match Microsoft's recommended order rather than its default order.  Continue Reading

• 4 non-Windows applications VDI shops must account for

  VDI shops must manage more than just traditional Windows apps in today's enterprise. They must also address Apple-specific apps, as well as mobile-first apps and more.  Continue Reading

• 4 ways AI services can improve video meeting room technology

  AI is making its way into meeting rooms to improve productivity and enhance collaboration. AI services are addressing employee collaboration needs in four ways.  Continue Reading

• Office 365 SharePoint Online features raise CIO concerns

  Most of Office 365's products can help solve specific challenges facing CIOs, but they also seem to compete directly with some of SharePoint's own capabilities.  Continue Reading

• Get to know data synchronization tools for the enterprise

  Users who work with multiple devices will want their data to transfer across endpoints. IT can ease the syncing process by working with the right tools.  Continue Reading

• How to make virtual desktop images easier to manage

  There are several common mistakes VDI shops make, including allowing users to gain elevated privileges, that make it more difficult to deliver a quality end-user experience.  Continue Reading

• 5 keys to ensuring your new SaaS HR system excels

  Running HR in the public cloud brings data, integration and change management issues. Here are tips on overcoming the biggest hurdles of deploying a SaaS HR system.  Continue Reading

• How desktop and app virtualization vendors handle mobile devices

  If IT pros want to provide their users with access to virtual desktops and apps on mobile devices, they should know which vendors offer which virtualization services.  Continue Reading

• How middleware platforms can benefit mobile apps

  Organizations that build mobile apps with a lot of integrations with back-end services should consider middleware. But first, be aware of these pros and cons.  Continue Reading

• 7 features for managing Windows 10 updates and upgrades

  Managing updates and upgrades in Windows 10 is tough. Fortunately, Microsoft includes seven features in the OS, including SetupDiag, that IT pros can use to simplify both processes.  Continue Reading

• Salesforce marketing automation tools close the data divide

  Marketing automation CEO offers tips on bringing together siloed data, spotting sales trends, analyzing sales funnels and allocating marketing campaign spending.  Continue Reading

• How Apple DEP works and why it's important

  Apple's DEP was the groundbreaking template for the future of endpoint provisioning. The program helps businesses and educators simplify enrollment and management.  Continue Reading

• Post go-live: The true test of a software vendor

  Many things change when the implementation team hands off post go-live support. Here's what to watch out for and six things the best vendors do to ensure a smooth transition.  Continue Reading

• What to look for in a virtual application monitoring tool

  Poor virtual app performance makes users unhappy and unproductive, which hurts an organization's bottom line. IT can fight problems by monitoring virtual app performance.  Continue Reading

• For ERP ROI, pay attention to these 12 business processes

  ERP consultant Jeff Carr explains how digitally transforming processes such as inventory and sales management, product development and forecasting can speed up the payback from ERP.  Continue Reading

• For HR software implementation, ponder training document options

  With an HR software rollout in mind, review the pros and cons of an organization using its own training documentation, a vendor's material or a combination of both approaches.  Continue Reading

• Combat mobile device security threats at home and abroad

  Employees that travel for business face a higher risk of a mobile security breach. Take these steps to ensure that your mobile device fleet is secure.  Continue Reading

• Get to know enterprise patch management tools

  Unpatched software and OSes can create a huge security hole in any organization. IT should know what tools can fill in the gaps.  Continue Reading

• Explore new options for Apple enterprise device management

  Apple announced many of its updates at WWDC. Learn about some enterprise management features that have gone under the radar, including Apple Business Manager.  Continue Reading

• How the move to Windows 10 could lead IT to deploy VDI

  When IT moves users to Windows 10, it should take the time to also look at the potential of VDI, a technology that has grown a lot in recent years and become more affordable.  Continue Reading

• Assessing GDPR's data protection officer requirements

  The GDPR's data protection officer mandate gives the EU a point person for compliance complaints, but not all companies need one. See when DPOs are required and what they do.  Continue Reading

• How to mitigate EMM security threats

  IT often assumes that EMM is inherently secure, but that isn't always the case. Discover strategies to secure an EMM platform from every possible angle.  Continue Reading