Tips

Tips

• Navigate Android encryption software from OEMs, EMM vendors

  IT professionals can go beyond Android OS encryption to secure their mobile endpoints. OEMs such as Samsung and EMM vendors offer additional protections for Android smartphones.  Continue Reading

• How to choose a payroll vendor: 8 keys for SMBs

  Choosing a payroll vendor is one of the most important decisions that leaders of small and medium-sized businesses can make. Learn which factors you must consider.  Continue Reading

• 8 uses for RPA in HR operations

  Companies can use RPA in HR to streamline processes and make room for more strategic functions. Discover the eight ways HR can implement automation in the workplace.  Continue Reading

• Content services platforms enable multi-context records

  Documents available in multiple contexts prevent businesses from having to reinvent the wheel each time they interact with customers -- and content services platforms can help.  Continue Reading

• 4 ways to handle Windows Virtual Desktop management

  IT admins who deploy Windows Virtual Desktop should know how to use and manage the service first. Here are four ways to use Windows Virtual Desktop effectively.  Continue Reading

• How to fix 5 common printing problems in Windows 10

  Printing problems in Windows 10 are fairly common and can be a nuisance for IT admins. Here are five issues you may run into and how to troubleshoot them.  Continue Reading

• Intune mobile device management features for Android 10, iOS 13

  The Intune mobile device management features that IT can deploy differ based on which mobile OS users run. The latest versions of iOS and Android add to the list of differences.  Continue Reading

• Compare VMware Horizon cloud vs. on-premises

  VMware Horizon runs in on-premises, public cloud and hybrid cloud environments. Each scenario presents different drawbacks, benefits and costs for customers.  Continue Reading

• Businesses can achieve 360-degree customer view using AI

  AI can be a powerful tool to analyze large amounts of customer data and improve CX. Here are some areas in which AI can be of assistance in your organization.  Continue Reading

• Microsoft Teams Rooms system offers benefits, hardware concerns

  Bringing Microsoft Teams to meeting rooms offers several collaboration benefits. But IT must carefully evaluate hardware options to get the most out of a Teams Rooms system.  Continue Reading

• 4 steps to check application compatibility with Windows 10

  Before a Windows 10 migration, IT admins should make sure all applications are compatible with the new OS. Here are four steps to get started with the process.  Continue Reading

• Navigate Office 365 licensing issues with VDI

  Office 365 can come with some tricky licensing situations, especially for VDI admins. Explore this rundown of licensing issues and some potential solutions.  Continue Reading

• 4 ways customer feedback benefits marketing strategies

  Leela Srinivasan of SurveyMonkey offered tips on using customer feedback data to inform enterprise marketing strategy during a session at Inbound 2019.  Continue Reading

• How AI in the workplace will affect collaboration and job performance

  AI in the workplace can enhance unified communications and collaboration services. But IT decision-makers must consider three effects on employee collaboration and job roles.  Continue Reading

• 3 things to learn before considering blockchain integration

  Paul Swider, CTO at RealActivity LLC, discusses how to use blockchain technology to increase the security and usefulness of transaction software during a presentation at SPTechCon 2019.  Continue Reading

• 2 methods to tackle Windows Autopilot troubleshooting

  Windows Autopilot isn't perfect, and you can run into errors during its deployment. Explore two ways to troubleshoot Windows Autopilot issues, using event logs and registry keys.  Continue Reading

• Humor in marketing can engage, retain customers

  Humor can be a powerful marketing weapon -- when used correctly. Here are some tips and examples that businesses can use to better connect with customers.  Continue Reading

• Dangers of biometric authentication for mobile devices

  Biometric authentication for mobile devices is touted for simplicity and security, but IT should be wary of particular biometric vulnerabilities and user privacy concerns.  Continue Reading

• Mobile biometric authentication: The advantages and disadvantages

  Mobile IT professionals must learn about the pros and cons of mobile biometric authentication before they implement fingerprint or face scan authentication factors.  Continue Reading

• How to use Samsung DeX for remote desktop clients

  Organizations can harness the capabilities of Samsung DeX and Windows Virtual Desktop to transform mobile devices into thin clients. Discover how to get started with the process.  Continue Reading

• The difference between autodialers and predictive dialers

  Some people don't know that a predictive dialer is a type of autodialer. There are, in fact, five broad categories of autodialers contact centers need to know about.  Continue Reading

• Explore new approaches to macOS management

  The macOS management landscape is changing, due to improvements from Apple. Find out why incorporating Mac devices is becoming easier, and which management approach to take.  Continue Reading

• The importance of a backup for your HR system administrator

  Before you assign an employee as a backup system administrator, make sure they've been trained on the systems they'll be in charge of and have documentation to refer to in a pinch.  Continue Reading

• 5 steps to enroll Windows 10 devices in Windows Analytics

  Windows Analytics can provide some helpful information, but you must enroll your organization's devices before you can start using it. Here are five steps to get started.  Continue Reading

• 8 live chat best practices for organizations to consider

  Organizations find that live chat can be a means to improve customer experience -- when implemented correctly. Here are some best practices to put into action.  Continue Reading

• Webex Teams vs. Microsoft Teams: Choosing the right platform

  Find out which collaboration platform is the best fit for your business in the Webex Teams vs. Microsoft Teams showdown. Compare security and collaboration tools, as well as price models.  Continue Reading

• 5 tips for designing a personalization strategy

  Companies using digital need some kind of personalization strategy to succeed. These five tips will help you use personalization engines to improve content management processes.  Continue Reading

• Key iOS enterprise security vulnerabilities IT should know

  Mobile admins must approach Android and iOS security differently, because the two OSes face different threats. Learn how IT can mitigate iOS enterprise security concerns.  Continue Reading

• Get to know Citrix Virtual Apps and Desktops LTSR and CR

  Determine the differences between Citrix Virtual Apps and Desktops LTSR and CR, and understand why many customers are reluctant to make the switch from LTSR to CR.  Continue Reading

• 5 digital customer experience technologies for a winning strategy

  A strong digital CX strategy can help improve customer experience, drive revenue and reduce costs. Evaluate these five pillars to help you along your journey.  Continue Reading

• 10 things to know about Google Cloud Contact Center AI

  Google has partnered with more than 90 different companies to roll out its contact center AI. This article lists 10 important things you need to know about the program.  Continue Reading

• HR must contend with enterprise social network challenges

  Enterprise social networks like Slack and Yammer are gaining steam as alternatives to traditional email, but they can raise some concerns for HR managers.  Continue Reading

• Best practices to prevent RDP security issues

  IT can prevent RDP security issues in a few ways. Learn how to use Group Policy and other best practices to protect against an RDP-based attack, and learn about BlueKeep.  Continue Reading

• 7 questions to ensure UEM supports a Windows 10 migration

  The right UEM platform will go a long way in streamlining a Windows 10 migration. Ask these questions to ensure your organization's product can support the process.  Continue Reading

• 5 Gen Z marketing trends for businesses to consider

  Those born after 1995 are driving trends online for themselves and older generations. These shared experiences are important for marketers to understand. Here are some tips.  Continue Reading

• Cloud unified communications adoption still faces barriers

  Upgrade costs and security concerns were once the main barriers to cloud unified communications. But while vendors addressed those concerns, new barriers to adoption have emerged.  Continue Reading

• How to automate Windows 10 imaging with Packer

  Windows 10 imaging isn't easy, especially with Microsoft's continuous release model. Here's how IT can use Packer and MDT to reuse code for Windows images and automate the process.  Continue Reading

• The role of the HR system administrator on an HR team

  The HR system administrator plays a unique role in a company, providing support for projects and technology initiatives. They can also create a positive experience for new employees.  Continue Reading

• Best mobile device security policy for loss or theft

  When a user loses a mobile device, an organization's data may be at risk. IT should deploy specific security policies such as remote device wipes to protect its organization's data.  Continue Reading

• 7 ways to improve your retail sales

  Retailers, especially traditional brick-and-mortar retailers, need to throw caution to the wind and follow these seven tips to spur sales and provide remarkable retail.  Continue Reading

• 5 reasons why content marketing fails

  Content marketing strategies can fail for a variety of reasons, such as refusing to learn more about your customers. Here are five ways content marketing strategies can fail.  Continue Reading

• Top 25 VMware ESXi commands

  This VMware ESXi command line cheat sheet is a must-have resource for IT professionals who maintain and troubleshoot ESXi.  Continue Reading

• How to optimize Citrix and Microsoft deployments for VDI

  Citrix and Microsoft offer a variety of integrations to enhance their products. Find out what they are, and how organizations running VDI can take advantage of them.  Continue Reading

• Craft collaboration metrics to enhance business benefits

  Collaboration metrics should focus on more than just how well platforms and tools function. Metrics should shift focus to how much collaboration tools improve a business.  Continue Reading

• 5 reasons why businesses continue to see the value of SharePoint

  Though Microsoft has added new features to Office 365 -- replacing some SharePoint functions -- many businesses still choose to cling to the legacy system.  Continue Reading

• How the Intune App Wrapping Tool works for Android

  Mobile application wrapping is an effective way to deploy policies that can't normally interact with an app. Learn how IT can use Intune's wrapping tool on Android apps.  Continue Reading

• Customer success strategies stoke CRM engagement

  Salesforce and other CRM providers use active customer service to increase customer engagement, solve concerns, train users and -- eventually -- bring in repeat business.  Continue Reading

• How to create an answer file, skip OOBE in Windows 10 install image

  One part of the Windows 10 installation process you must know how to automate is the out-of-box experience. It starts with creating an answer file.  Continue Reading

• 5 tips to improve personalization with machine learning

  Personalization engines use machine learning to optimize content for individual customers. Here are some tips on how your business can improve personalization.  Continue Reading

• Microsoft Teams voice lacks 5 key cloud calling features

  While Microsoft Teams voice capabilities have improved, organizations are still lacking certain calling features, such as dial-by-extension and advanced call activity reports.  Continue Reading

• Change management strategies for HRMS implementation

  Before you roll out a new HRMS, be sure to communicate the changes to employees and provide them with multiple resources to help them learn how to use the new system.  Continue Reading

• 3 ways snackable content creates relevant digital experiences

  Businesses can deliver snackable content through contextual commerce, content as a service and digital twinning to create innovative digital experiences.  Continue Reading

• Apple and Google simplify BYOD management with new OSes

  IT must weigh user privacy and endpoint security when it shapes its BYOD policies. Luckily, new features in iOS 13 and Android Q make this balance easier for IT to strike.  Continue Reading

• Continuous performance management comes with benefits, drawbacks

  Many companies are ditching yearly performance reviews in favor of continuous performance management. The new method has its advantages, but comes with drawbacks as well.  Continue Reading

• How to manage Windows Virtual Desktop printing problems

  Windows Virtual Desktop printing is somewhat complicated. Learn about the products that can simplify print management for IT and make printing more seamless for end users.  Continue Reading

• 3 Windows 10 known issues and how to fix them

  There are a few issues that accompanied the Windows 10 1903 update. Before deploying the latest update, IT admins should familiarize themselves with the most common problems.  Continue Reading

• Stand-alone vs. integrated collaboration: 3 factors to consider

  Moving from legacy communications is no small task. Three factors must be considered to ensure successful adoption of new integrated collaboration tools.  Continue Reading

• Customer service vs. customer experience: What's the difference?

  Customer service is an age-old concept, but where does it fit into the customer experience? Here's how the two are different and where they intersect.  Continue Reading

• 3 call routing methods to consider in your contact center

  Contact center call routing methods include next-available agent, skill-based and predictive; however, each strategy has pros and cons. Learn what is best for your business.  Continue Reading

• Using AI in content creation can streamline publishing

  Companies using AI in content creation can generate short-form material automatically, which frees up humans to handle more complicated tasks. But there can be drawbacks.  Continue Reading

• Consumer behavior analytics makes the unpredictable predictable

  With AI's arsenal of machine learning, deep learning and NLP, consumer analytics can take some of the unpredictability out of predicting buying patterns and up conversion rates.  Continue Reading

• How to take advantage of 3 features in Windows 1903 update

  Windows Autopilot, reserved storage and SetupDiag are three new features in Windows 10. Here's how IT admins can use them for improved desktop management.  Continue Reading

• Digital upskilling prepares employees for the future of work

  As some industries face growing digital skills shortages, upskilling current employees and promoting a culture of learning will be crucial to keeping up with changes in technology.  Continue Reading

• How to properly set user expectations about VDI performance

  VDI performance can be a problem for end users, leading to a tense relationship between them and IT staff. Here's how to set expectations to prevent these issues among others.  Continue Reading

• Get to know data governance tools for the enterprise

  Data governance tools can address documentation gaps, data visibility and metadata management. Here are some tools that can help you along your journey.  Continue Reading

• Pros and cons of smartphone sensor data analysis

  With the help of smartphone sensor data, IT can learn about its users' behaviors and improve operations and workflows, but collecting this data has some notable risks as well.  Continue Reading

• Businesses use AR/VR in CRM to boost customer experience

  Businesses are using augmented reality -- and its cousin virtual reality -- in applications across many industries. Where CRM is concerned, AR/VR may represent a big leap forward.  Continue Reading

• The right leader, team crucial for digital CX strategy success

  Having the right team in place can ensure digital CX success. Here are some leadership and team roles that organizations should consider when creating a plan.  Continue Reading

• Go beyond UEM security to prevent mobile attacks

  UEM tools provide a baseline of mobile security functions, but to prevent mobile attacks, IT should add a mobile threat defense tool to its security repertoire.  Continue Reading

• Hybrid video conferencing architecture bridges on premises, cloud

  Organizations that keep their video conferencing architecture on premises for investment or security reasons can gain the benefits of the cloud with a hybrid approach.  Continue Reading

• 5 Windows 10 shortcuts for desktop administrators

  Admins who manage Windows 10 desktops are often overwhelmed with tedium. Here are five keyboard shortcuts for Windows 10 that can make a desktop admin's job easier.  Continue Reading

• How to troubleshoot the blue screen of death for Windows 10

  The blue screen of death is never a pretty sight. Learn how to troubleshoot and fix this dreaded issue in Windows 10, using a variety of different methods and tools.  Continue Reading

• What IT pros should know about Windows 10 reserved storage

  With the release of Windows 10 version 1903 comes a new feature called reserved storage. Here's what IT pros should know about navigating and managing this new component.  Continue Reading

• Explore options for VDI disaster recovery

  Every VDI deployment should have a disaster recovery plan that doesn't break the bank. Explore some ways to implement VDI disaster recovery in an organization.  Continue Reading

• The role of blockchain in information governance

  While blockchain got its start as the foundation for different cryptocurrencies, it can also be beneficial in content management. Here's how it works.  Continue Reading

• 5 steps for digital workplace transformation

  Organizations each have their own challenges in a digital workplace transformation. Here are five tips for a smooth transition toward that digital experience.  Continue Reading

• An HR-IT working group can coordinate HR tech plans for LOBs

  With this five-step process, a four-person team of people who know both HR and IT can help ensure that technology meets the needs of every line of business in your company.  Continue Reading

• Maximize huddle room technology with collaboration metrics

  Organizations should use collaboration metrics with their huddle room technology to measure employee productivity and the effectiveness of collaboration technologies.  Continue Reading

• Smishing targets mobile users and IT must prepare to fight it

  Phishing attacks via SMS target are harder for IT to defend against than email phishing, but with the proper SMS-specific training and testing IT can improve its phishing security.  Continue Reading

• IT's guide to Windows 10 Enterprise 2019 LTSC

  The Windows 10 Enterprise 2019 LTSC release includes a number of new management capabilities. IT administrators should be aware of the new features and enhancements.  Continue Reading

• Evaluate your current HRMS software before buying a new system

  Replacing HRMS software can be expensive and time-consuming, but it isn't your only option. Review your current system first to see if -- and how -- it can be salvaged.  Continue Reading

• Best practices for creating chatbot scripts

  The rules of good chatbot scripting are similar to those of application coding. Here are some best practices to creating a chatbot that users will approve.  Continue Reading

• Navigate Intune app deployment for mobile devices

  With the right Intune app deployment methods, IT can manage its Android and iOS users' apps, but the practices are different depending on the OS and the type of mobile apps.  Continue Reading

• Manage Windows Virtual Desktop with a PowerShell script

  IT admins can use PowerShell scripting to manage Microsoft Windows Virtual Desktop. In this step-by-step guide, IT can learn the details of this management method.  Continue Reading

• Explore pros and cons of virtual application streaming

  There are multiple ways to deliver virtual applications, and app streaming is one of them. Find out what app streaming means in a virtual desktop infrastructure.  Continue Reading

• UC network automation improves IT efficiency

  UC network automation will help reduce errors and boost staff efficiency. But take time to plan your implementation to ensure success.  Continue Reading

• Make the most of data governance capabilities in Office 365

  According to a survey of Microsoft users, many companies are not using the data governance tools available in Office 365. John Peluso, CTO of AvePoint, explains why that might be.  Continue Reading

• A collaboration program is essential for effective teamwork

  Learn what steps must be taken in order to create effective enterprise team collaboration in an era when IT no longer controls what applications and platforms workers choose to use.  Continue Reading

• ECM platforms centralize HR data, but not without challenges

  Managing employee documentation is an important aspect of HR, but some departments may struggle with how to import documents and provide external sources with access.  Continue Reading

• How mobile threat defense tools can help mobile admins

  Mobile threat defense tools can significantly improve an organization's mobile security. Learn how these tools are different, what they can do and the market's leading vendors.  Continue Reading

• How to boot to Windows Safe Mode on Windows 10

  Having problems with Windows crashes, applications or performance issues? Try booting to Windows Safe Mode on Windows 10 to pinpoint and troubleshoot the problem.  Continue Reading

• How to manage hybrid cloud QoS in unified communications

  The two most common approaches to a hybrid UC configuration require different management techniques to maintain hybrid cloud QoS for voice, video and other real-time communications.  Continue Reading

• Why it is important to buy the right size HRMS software

  HRMS software is not one-size-fits-all. Smaller and larger organizations have different budgets and needs that will determine what is realistic without breaking the bank.  Continue Reading

• 4 steps to create a digital marketing strategy

  This four-step approach will help organizations build a digital marketing strategy designed to increase their online presence and attract new customers.  Continue Reading

• Weigh VMware Workspace One pricing against its benefits

  VMware Workspace One is one of the leading workspace products, but it can be a steep investment. Determine whether the price tag will be worth it for your organization.  Continue Reading

• Navigate the challenges of VDI licensing

  Finding the right VDI license plan can be difficult. Navigate some of the major challenges of VDI licensing, and learn how to overcome them in VMware Horizon View.  Continue Reading

• Benefits and best approaches to B2B customer segmentation

  With the increasing focus on personalization in B2B marketing, customer segmentation is a more important strategy than ever for organizations that want to know customers better.  Continue Reading

• Get to know Linux desktop security best practices

  IT pros managing Linux desktops must take the time to keep their users' workstations secure while packaging them with the appropriate apps. Watch out for these security challenges.  Continue Reading

• How to use Windows Admin Center to manage Windows 10

  Windows Admin Center started as a Windows Server tool, but it can manage Windows 10 desktops too. Learn which features can help with Windows 10 management.  Continue Reading

• Smartphone lifecycle plans are crucial in today's workplace

  When IT creates a smartphone lifecycle policy, it must factor in its available resources and its users' needs. Learn why these policies are necessary and how IT should design them.  Continue Reading