Tips

Tips

• 4 SIP trunking benefits for cloud migration

  SIP adoption continues to grow, even as more organizations migrate their communications to the cloud. Learn the benefits that come from bringing SIP trunking to UCaaS.  Continue Reading

• How to use low-code software platforms for digital experiences

  Low-code software platforms enable flexibility and faster development for digital experiences. Here's what content managers should consider before purchasing a low-code tool.  Continue Reading

• 7 demand planning strategies to beat the competition

  Today's supply chain management rests on refining your demand forecasting and creating partnerships. Here's a look at what that means.  Continue Reading

• 4 ways to fix Windows 10 boot problems

  If users are experiencing Windows 10 boot problems, IT can turn to the Master Boot Record or Startup Repair to diagnose and resolve the issues.  Continue Reading

• When not to convert basic disks to dynamic disks

  Converting basic disks to dynamic disks can help achieve improved performance in your Windows OS. However, there are compatibility restrictions you should be aware of before diving into this conversion process.  Continue Reading

• Contact center agent experience needs massive overhaul

  Research shows several areas in which contact centers are failing their agents and what changes organizations are making to improve the experience and reduce turnover.  Continue Reading

• Box cloud content management helps simplify digital work

  Box currently has three main areas of focus: integration with enterprise applications, content security and collaboration. The aim is to help companies avoid content fragmentation.  Continue Reading

• Project Limitless' 5G PC and what desktop admins need to know

  Qualcomm and Lenovo have partnered to produce a 5G-enabeled PC that could be a game-changer for remote workers. IT must prepare for a 5G rollout and the issues it could bring.  Continue Reading

• How Kaizala for Office 365 competes with ECM platforms

  Kaizala is a solid option for a mobile messaging service, but organizations should consider its effect on enterprise content before rolling it out to users.  Continue Reading

• Compare Windows 10 OS editions to determine the best fit

  Organizations deploying Windows 10 must choose between multiple Windows 10 OS editions. Delve into the different features that each edition offers to find the best fit.  Continue Reading

• Deploy kiosk devices with the Managed Home Screen Android app

  The Managed Home Screen app allows Microsoft Intune admins to deploy multi-app kiosk devices. IT should learn the two best Managed Home Screen Android management options.  Continue Reading

• Compare offerings from 3 major desktop-as-a-service providers

  Three desktop-as-a-service providers, Citrix, VMware and Microsoft, all offer virtual desktops as a part of their cloud services. Delve into the pros and cons of their offerings.  Continue Reading

• Follow these guidelines for a successful ERP upgrade project

  Get a handle on the time and cost variables of upgrading an ERP system and stay laser focused on value drivers, like analytics, that have the biggest impact on business strategy.  Continue Reading

• How should IT select antivirus software for Windows 10?

  There are a lot of options for antivirus software for Windows 10, so it's important to know what to look for. Here are some top considerations to think about before deciding.  Continue Reading

• CPaaS vendors can't ignore email in an omnichannel strategy

  CPaaS vendors are expanding their omnichannel communications strategy beyond voice and SMS. Email APIs can create tighter integrations with business workflows.  Continue Reading

• 4 future workplace trends HR should understand for 2020 and beyond

  The future of work is fueled by technology -- and the skills only people offer. Here are four forces that CHROs and their teams must understand to successfully lead in this change-intensive time.  Continue Reading

• Develop a strong smartphone policy for the enterprise

  Organizations with managed mobile users need to develop a smartphone policy, on everything from data use to app installation, to ensure security and smooth business processes.  Continue Reading

• Is AWS recommendation engine Amazon Personalize right for you?

  Amazon Personalize offers a pay-as-you-go model for businesses interested in a recommendation engine. But is your business really ready for personalization?  Continue Reading

• How to use and troubleshoot with Device Manager in Windows 10

  Device Manager can be extremely useful if you know how to use it properly. Understand how to access and use Device Manager in Windows 10 to manage device drivers and more.  Continue Reading

• Benefits of migrating customer experience apps to the cloud

  Nemertes research claims 75% of contact centers do some or all business in the cloud. As CX technology improves, businesses increasingly consider the benefits of cloud migration.  Continue Reading

• How to create an Windows 10 unattended installation

  A Windows 10 unattended installation can help IT immensely. One of the key steps along the way is creating an answer file, which includes understanding the Windows Setup workflow.  Continue Reading

• 5 tips to avoid content sprawl when using Microsoft Teams

  Businesses should heed this advice when rolling out Microsoft Teams to avoid content sprawl and ensure users can easily find the content they seek.  Continue Reading

• How to improve the manufacturing process: 6 keys to tech success

  AI, analytics, IoT and modern apps can serve important roles in today's manufacturing companies. Learn six steps that put these technologies to good use.  Continue Reading

• 5 ways to speed up Windows 10 performance

  Windows 10 performance can slow down over time. Fortunately, you can do a few things to speed up performance, including freeing up storage space and removing bloatware.  Continue Reading

• Google OEM config program enables quick updates to EMM

  Google's OEM Config program incentivizes Android smartphone OEMs to help EMM vendors quickly support device-specific management features by uploading APIs to the Google Play Store.  Continue Reading

• Unified communications for small business goes beyond telephony

  Is your small business ready for UC? Learn how to build a UC strategy that addresses business goals, employee collaboration needs and IT requirements.  Continue Reading

• Digital asset management benefits the future of work

  Digital asset management promises to transform digital work, making it easier to tag documents, analyze video and provide image recognition. Here's where it's headed.  Continue Reading

• 4 unforeseen challenges of running VDI in the cloud

  VDI in the cloud is different than an on-premises deployment, even if you take the lift-and-shift route. Here's what to expect during a transition to the cloud.  Continue Reading

• How to manage Office 365 mobile apps for business

  Microsoft Office 365 applications allow users to send emails and edit numerous types of documents, but the mobile apps present a number of adoption issues that IT should learn about.  Continue Reading

• Get smarter about HR data security

  HR deals with mountains of sensitive employee data and must do a better job of protecting that information. Here's a look at how they can do just that.  Continue Reading

• A strong CX technology spending plan can bring big returns

  The telephone won't cut it anymore. Customers expect digital services, and businesses need to think about spending more to update CX technology. It pays off in the long run.  Continue Reading

• VMware Horizon requirements for a VDI cloud deployment

  Before you use Horizon in the cloud, you must configure AD, connect Horizon to your IaaS, set up a user access gateway and assign admin roles.  Continue Reading

• Troubleshoot Bluetooth connection problems in Windows 10

  Bluetooth connection problems in Windows 10 are fairly common. Fortunately, there are a variety of troubleshooting steps that IT can take to restore the connection.  Continue Reading

• Test your PBX and phone system for Kari's Law compliance

  Starting in 2020, multiline phone systems must comply with Kari's Law. Learn what requirements your phone system must meet and how to test for Kari's Law compliance.  Continue Reading

• 5 of the latest trends in payroll management HR should know

  Your workers want to be paid in the right amount and without delay. Learn why payroll management is changing, which trends are most important and how you should adapt.  Continue Reading

• How experience-based differentiation can be a CX fast track

  CX is a top priority within organizations, but successful adoption can take time. A framework called experience-based differentiation can help businesses speed up the process.  Continue Reading

• Navigate Android encryption software from OEMs, EMM vendors

  IT professionals can go beyond Android OS encryption to secure their mobile endpoints. OEMs such as Samsung and EMM vendors offer additional protections for Android smartphones.  Continue Reading

• How to choose a payroll vendor: 8 keys for SMBs

  Choosing a payroll vendor is one of the most important decisions that leaders of small and medium-sized businesses can make. Learn which factors you must consider.  Continue Reading

• 8 uses for RPA in HR operations

  Companies can use RPA in HR to streamline processes and make room for more strategic functions. Discover the eight ways HR can implement automation in the workplace.  Continue Reading

• Content services platforms enable multi-context records

  Documents available in multiple contexts prevent businesses from having to reinvent the wheel each time they interact with customers -- and content services platforms can help.  Continue Reading

• 4 ways to handle Windows Virtual Desktop management

  IT admins who deploy Windows Virtual Desktop should know how to use and manage the service first. Here are four ways to use Windows Virtual Desktop effectively.  Continue Reading

• How to fix 5 common printing problems in Windows 10

  Printing problems in Windows 10 are fairly common and can be a nuisance for IT admins. Here are five issues you may run into and how to troubleshoot them.  Continue Reading

• Intune mobile device management features for Android 10, iOS 13

  The Intune mobile device management features that IT can deploy differ based on which mobile OS users run. The latest versions of iOS and Android add to the list of differences.  Continue Reading

• Compare VMware Horizon cloud vs. on-premises

  VMware Horizon runs in on-premises, public cloud and hybrid cloud environments. Each scenario presents different drawbacks, benefits and costs for customers.  Continue Reading

• Businesses can achieve 360-degree customer view using AI

  AI can be a powerful tool to analyze large amounts of customer data and improve CX. Here are some areas in which AI can be of assistance in your organization.  Continue Reading

• Microsoft Teams Rooms system offers benefits, hardware concerns

  Bringing Microsoft Teams to meeting rooms offers several collaboration benefits. But IT must carefully evaluate hardware options to get the most out of a Teams Rooms system.  Continue Reading

• 4 steps to check application compatibility with Windows 10

  Before a Windows 10 migration, IT admins should make sure all applications are compatible with the new OS. Here are four steps to get started with the process.  Continue Reading

• Navigate Office 365 licensing issues with VDI

  Office 365 can come with some tricky licensing situations, especially for VDI admins. Explore this rundown of licensing issues and some potential solutions.  Continue Reading

• 4 ways customer feedback benefits marketing strategies

  Leela Srinivasan of SurveyMonkey offered tips on using customer feedback data to inform enterprise marketing strategy during a session at Inbound 2019.  Continue Reading

• How AI in the workplace will affect collaboration and job performance

  AI in the workplace can enhance unified communications and collaboration services. But IT decision-makers must consider three effects on employee collaboration and job roles.  Continue Reading

• 3 things to learn before considering blockchain integration

  Paul Swider, CTO at RealActivity LLC, discusses how to use blockchain technology to increase the security and usefulness of transaction software during a presentation at SPTechCon 2019.  Continue Reading

• 2 methods to tackle Windows Autopilot troubleshooting

  Windows Autopilot isn't perfect, and you can run into errors during its deployment. Explore two ways to troubleshoot Windows Autopilot issues, using event logs and registry keys.  Continue Reading

• Humor in marketing can engage, retain customers

  Humor can be a powerful marketing weapon -- when used correctly. Here are some tips and examples that businesses can use to better connect with customers.  Continue Reading

• Dangers of biometric authentication for mobile devices

  Biometric authentication for mobile devices is touted for simplicity and security, but IT should be wary of particular biometric vulnerabilities and user privacy concerns.  Continue Reading

• Mobile biometric authentication: The advantages and disadvantages

  Mobile IT professionals must learn about the pros and cons of mobile biometric authentication before they implement fingerprint or face scan authentication factors.  Continue Reading

• How to use Samsung DeX for remote desktop clients

  Organizations can harness the capabilities of Samsung DeX and Windows Virtual Desktop to transform mobile devices into thin clients. Discover how to get started with the process.  Continue Reading

• The difference between autodialers and predictive dialers

  Some people don't know that a predictive dialer is a type of autodialer. There are, in fact, five broad categories of autodialers contact centers need to know about.  Continue Reading

• Explore new approaches to macOS management

  The macOS management landscape is changing, due to improvements from Apple. Find out why incorporating Mac devices is becoming easier, and which management approach to take.  Continue Reading

• The importance of a backup for your HR system administrator

  Before you assign an employee as a backup system administrator, make sure they've been trained on the systems they'll be in charge of and have documentation to refer to in a pinch.  Continue Reading

• 5 steps to enroll Windows 10 devices in Windows Analytics

  Windows Analytics can provide some helpful information, but you must enroll your organization's devices before you can start using it. Here are five steps to get started.  Continue Reading

• 8 live chat best practices for organizations to consider

  Organizations find that live chat can be a means to improve customer experience -- when implemented correctly. Here are some best practices to put into action.  Continue Reading

• Webex Teams vs. Microsoft Teams: Choosing the right platform

  Find out which collaboration platform is the best fit for your business in the Webex Teams vs. Microsoft Teams showdown. Compare security and collaboration tools, as well as price models.  Continue Reading

• 5 tips for designing a personalization strategy

  Companies using digital need some kind of personalization strategy to succeed. These five tips will help you use personalization engines to improve content management processes.  Continue Reading

• Key iOS enterprise security vulnerabilities IT should know

  Mobile admins must approach Android and iOS security differently, because the two OSes face different threats. Learn how IT can mitigate iOS enterprise security concerns.  Continue Reading

• Get to know Citrix Virtual Apps and Desktops LTSR and CR

  Determine the differences between Citrix Virtual Apps and Desktops LTSR and CR, and understand why many customers are reluctant to make the switch from LTSR to CR.  Continue Reading

• 5 digital customer experience technologies for a winning strategy

  A strong digital CX strategy can help improve customer experience, drive revenue and reduce costs. Evaluate these five pillars to help you along your journey.  Continue Reading

• 10 things to know about Google Cloud Contact Center AI

  Google has partnered with more than 90 different companies to roll out its contact center AI. This article lists 10 important things you need to know about the program.  Continue Reading

• HR must contend with enterprise social network challenges

  Enterprise social networks like Slack and Yammer are gaining steam as alternatives to traditional email, but they can raise some concerns for HR managers.  Continue Reading

• Best practices to prevent RDP security issues

  IT can prevent RDP security issues in a few ways. Learn how to use Group Policy and other best practices to protect against an RDP-based attack, and learn about BlueKeep.  Continue Reading

• 7 questions to ensure UEM supports a Windows 10 migration

  The right UEM platform will go a long way in streamlining a Windows 10 migration. Ask these questions to ensure your organization's product can support the process.  Continue Reading

• 5 Gen Z marketing trends for businesses to consider

  Those born after 1995 are driving trends online for themselves and older generations. These shared experiences are important for marketers to understand. Here are some tips.  Continue Reading

• Cloud unified communications adoption still faces barriers

  Upgrade costs and security concerns were once the main barriers to cloud unified communications. But while vendors addressed those concerns, new barriers to adoption have emerged.  Continue Reading

• How to automate Windows 10 imaging with Packer

  Windows 10 imaging isn't easy, especially with Microsoft's continuous release model. Here's how IT can use Packer and MDT to reuse code for Windows images and automate the process.  Continue Reading

• The role of the HR system administrator on an HR team

  The HR system administrator plays a unique role in a company, providing support for projects and technology initiatives. They can also create a positive experience for new employees.  Continue Reading

• Best mobile device security policy for loss or theft

  When a user loses a mobile device, an organization's data may be at risk. IT should deploy specific security policies such as remote device wipes to protect its organization's data.  Continue Reading

• 7 ways to improve your retail sales

  Retailers, especially traditional brick-and-mortar retailers, need to throw caution to the wind and follow these seven tips to spur sales and provide remarkable retail.  Continue Reading

• 5 reasons why content marketing fails

  Content marketing strategies can fail for a variety of reasons, such as refusing to learn more about your customers. Here are five ways content marketing strategies can fail.  Continue Reading

• Top 25 VMware ESXi commands

  This VMware ESXi command line cheat sheet is a must-have resource for IT professionals who maintain and troubleshoot ESXi.  Continue Reading

• How to optimize Citrix and Microsoft deployments for VDI

  Citrix and Microsoft offer a variety of integrations to enhance their products. Find out what they are, and how organizations running VDI can take advantage of them.  Continue Reading

• Craft collaboration metrics to enhance business benefits

  Collaboration metrics should focus on more than just how well platforms and tools function. Metrics should shift focus to how much collaboration tools improve a business.  Continue Reading

• 5 reasons why businesses continue to see the value of SharePoint

  Though Microsoft has added new features to Office 365 -- replacing some SharePoint functions -- many businesses still choose to cling to the legacy system.  Continue Reading

• How the Intune App Wrapping Tool works for Android

  Mobile application wrapping is an effective way to deploy policies that can't normally interact with an app. Learn how IT can use Intune's wrapping tool on Android apps.  Continue Reading

• Customer success strategies stoke CRM engagement

  Salesforce and other CRM providers use active customer service to increase customer engagement, solve concerns, train users and -- eventually -- bring in repeat business.  Continue Reading

• How to create an answer file, skip OOBE in Windows 10 install image

  One part of the Windows 10 installation process you must know how to automate is the out-of-box experience. It starts with creating an answer file.  Continue Reading

• 5 tips to improve personalization with machine learning

  Personalization engines use machine learning to optimize content for individual customers. Here are some tips on how your business can improve personalization.  Continue Reading

• Microsoft Teams voice lacks 5 key cloud calling features

  While Microsoft Teams voice capabilities have improved, organizations are still lacking certain calling features, such as dial-by-extension and advanced call activity reports.  Continue Reading

• Change management strategies for HRMS implementation

  Before you roll out a new HRMS, be sure to communicate the changes to employees and provide them with multiple resources to help them learn how to use the new system.  Continue Reading

• 3 ways snackable content creates relevant digital experiences

  Businesses can deliver snackable content through contextual commerce, content as a service and digital twinning to create innovative digital experiences.  Continue Reading

• Apple and Google simplify BYOD management with new OSes

  IT must weigh user privacy and endpoint security when it shapes its BYOD policies. Luckily, new features in iOS 13 and Android Q make this balance easier for IT to strike.  Continue Reading

• Continuous performance management comes with benefits, drawbacks

  Many companies are ditching yearly performance reviews in favor of continuous performance management. The new method has its advantages, but comes with drawbacks as well.  Continue Reading

• How to manage Windows Virtual Desktop printing problems

  Windows Virtual Desktop printing is somewhat complicated. Learn about the products that can simplify print management for IT and make printing more seamless for end users.  Continue Reading

• 3 Windows 10 known issues and how to fix them

  There are a few issues that accompanied the Windows 10 1903 update. Before deploying the latest update, IT admins should familiarize themselves with the most common problems.  Continue Reading

• Stand-alone vs. integrated collaboration: 3 factors to consider

  Moving from legacy communications is no small task. Three factors must be considered to ensure successful adoption of new integrated collaboration tools.  Continue Reading

• Customer service vs. customer experience: What's the difference?

  Customer service is an age-old concept, but where does it fit into the customer experience? Here's how the two are different and where they intersect.  Continue Reading

• 3 call routing methods to consider in your contact center

  Contact center call routing methods include next-available agent, skill-based and predictive; however, each strategy has pros and cons. Learn what is best for your business.  Continue Reading

• Using AI in content creation can streamline publishing

  Companies using AI in content creation can generate short-form material automatically, which frees up humans to handle more complicated tasks. But there can be drawbacks.  Continue Reading

• Consumer behavior analytics makes the unpredictable predictable

  With AI's arsenal of machine learning, deep learning and NLP, consumer analytics can take some of the unpredictability out of predicting buying patterns and up conversion rates.  Continue Reading

• How to take advantage of 3 features in Windows 1903 update

  Windows Autopilot, reserved storage and SetupDiag are three new features in Windows 10. Here's how IT admins can use them for improved desktop management.  Continue Reading

• Digital upskilling prepares employees for the future of work

  As some industries face growing digital skills shortages, upskilling current employees and promoting a culture of learning will be crucial to keeping up with changes in technology.  Continue Reading

• How to properly set user expectations about VDI performance

  VDI performance can be a problem for end users, leading to a tense relationship between them and IT staff. Here's how to set expectations to prevent these issues among others.  Continue Reading