Tips

Tips

• Consolidate UCaaS platforms for the post-pandemic workplace

  Enterprises preparing for the post-pandemic workplace are reevaluating their UCaaS platforms. Learn the benefits of a consolidated architecture and why it's not for everyone.  Continue Reading

• Top 7 Chromebooks for business use cases

  Chromebooks are high-performing thin clients with great ease-of-management features, but the market has so many options that it's hard to distinguish between them.  Continue Reading

• Benefits of moving to a cloud contact center

  Cloud contact centers have various benefits for organizations, including cost savings, more interaction channels and staying with -- if not ahead of -- the competition.  Continue Reading

• How to manage Windows 10 Power Options in settings

  Any Windows 10 desktop -- especially one that users access remotely -- needs special attention for its Power Options to ensure that the connection stays live throughout the session.  Continue Reading

• The options for running Microsoft 365 on a Chromebook

  Without access to the Microsoft 365 service locally, IT admins will have to consider a few workarounds to deliver Microsoft's productivity apps to Chromebook devices.  Continue Reading

• How to perform Windows 10 disk optimization

  Normal use of a PC causes the disk drive to fragment over time, resulting in suboptimal performance. Use Windows 10 disk optimization to defragment a drive and increase efficiency.  Continue Reading

• How to train contact center agents remotely

  As businesses began to work remotely due to COVID-19, contact center managers had to learn how to train contact center agents remotely. Here are seven tips to get started.  Continue Reading

• Evaluate if Chromebooks are secure enough for business use

  Chromebooks are cost-effective endpoints that strip away desktop features for a simple desktop experience. Admins should evaluate if these endpoints are secure enough.  Continue Reading

• Setting up and troubleshooting multiple thin client monitors

  Thin clients generally require less attention from desktop administrators, but sometimes, IT needs to intervene to set up or troubleshoot a multiple monitor workstation.  Continue Reading

• Mobile application management tools balance service and cost

  Finding the right mobile application management tool can be challenging. Discover whether it's best to choose a standalone MAM tool over an integrated EMM suite.  Continue Reading

• The role of document management in hybrid work environments

  Document management plays a key role in aiding hybrid workforces, so organizations must ensure their document management strategies enable safe and accessible hybrid collaboration.  Continue Reading

• Choosing a thin client for remote desktop protocol access

  There are plenty of suitable thin client options for RDP environments, but each device has unique characteristics that make it a strong or poor fit for a particular organization.  Continue Reading

• 4 tips for migrating ECM to the cloud

  Outdated ECM systems use a lot of resources, and neglect can render them almost useless. By migrating to the cloud, businesses might be able to avoid such problems in the future.  Continue Reading

• 3 ways UCaaS supports hybrid work from home

  UCaaS can support more than communication workflows for hybrid work from home. Learn how UCaaS can reduce isolation, provide an office-grade UX and manage work-life balance.  Continue Reading

• Weighing personal video conferencing endpoints for hybrid work

  Deploying video conferencing endpoints solely in meeting rooms ignores the needs of remote workers. Learn why desktop and home environments must be included when evaluating endpoint options.  Continue Reading

• How to use UCaaS to fuel hybrid workplace strategy

  As employees weigh whether to return to the office, companies are determining the role UCaaS can play to encourage workers to make the transition.  Continue Reading

• How to choose the right PC for business

  With seemingly endless options to choose from, finding the right PC for a business can feel daunting. Explore these top seven choices below.  Continue Reading

• How to choose the right Mac for business

  Despite a smaller selection than Windows PCs, finding the right macOS device can still be challenging. Learn more about the available options and how they compare.  Continue Reading

• Popular video conferencing APIs to weigh for app integration

  Video conferencing APIs can simplify integrating video with business applications. Learn the benefits of video APIs and best practices to follow when evaluating API providers.  Continue Reading

• Integrating SaaS applications with Citrix Workspace

  Citrix Workspace allows for numerous integrations and one of the most valuable is SaaS applications. The setup process is straightforward but depends on Citrix's level of support.  Continue Reading

• Comparing macOS vs. Windows security

  Windows and macOS have their pros and cons and, often, security comes down to the individual use case.  Continue Reading

• How to evaluate Mac vs. PC for businesses

  While PCs have long been the preferred option for businesses, Mac computers are gaining in popularity due to improved functionality.  Continue Reading

• How to perform a Citrix Cloud migration with CVAD

  When it comes to migrating on-premises Citrix Virtual Apps and Desktops to Citrix Cloud, IT administrators should learn the migration process and its prerequisites.  Continue Reading

• 3 tips to build a professional home video conferencing setup

  As remote work becomes more common, connecting with your teams gets tougher. An effective home video conferencing setup can help bridge the communications gap.  Continue Reading

• How relationship marketing works, its pros, cons and levels

  An effective relationship marketing strategy can be a key component in acquiring new customers and retaining existing ones.  Continue Reading

• 5 popular revenue operations platforms to know

  The right revenue operations platform can unite the sales and marketing teams and drive revenue growth.  Continue Reading

• 10 voice of the customer tools to consider

  A voice of the customer tool is invaluable for creating an action plan to improve the customer experience.  Continue Reading

• Inside 5 big-name relationship marketing strategy examples

  How does Nike form an emotional bond with sneakerheads? How does Starbucks know what latte flavors customers want? The answer lies in their relationship marketing strategies.  Continue Reading

• Evaluating Apple Configurator and its alternatives

  IT's first step to deploy mobile devices is to configure them, so organizations will have to decide if Apple Configurator is enough or if they'll need more advanced features.  Continue Reading

• Learn how to use VMware's Workstation clone VM feature

  You can create linked and full clones with VMware Workstation's new VM clone wizard, but you should first understand their use cases and how to create either clone with the wizard.  Continue Reading

• AI in video conferencing opens a world of features

  AI in video conferencing will result in useful features for businesses. Learn how AI capabilities improve meetings and what to ask conferencing vendors about their products.  Continue Reading

• Cortana for enterprise Teams has promise but faces hurdles

  Microsoft has rebooted Cortana as the enterprise version of Alexa or Siri for Teams. The play is promising, but technical and privacy concerns mean its success is not yet certain.  Continue Reading

• How to enroll iOS devices with Apple User Enrollment

  A recently added Apple feature, iPadOS and iOS User Enrollment, helps organizations manage devices with personal data without sacrificing end users' privacy.  Continue Reading

• Dive into the latest features for VMware Instant Clones

  Instant Clone technology helps admins quickly copy VMs. VMware grows Instant Clone support but removes SID needs and deprecates Linked Clones in Horizon 2006.  Continue Reading

• How to deploy a mobile threat defense app in 3 scenarios

  The mobile threat defense integration and application deployment process differ depending on whether an organization uses MDM, MAM or neither.  Continue Reading

• Determining the best mobile threat defense options

  Desktop security products often cannot cover mobile devices enough. Mobile threat defense can come into the picture and supplement an organization's mobile security.  Continue Reading

• Comparing offerings: Microsoft 365 vs. Google Workspace

  Microsoft 365 vs. Google Workspace is a difficult choice, so organizations should evaluate each offering's features and pricing before they pick a cloud productivity service.  Continue Reading

• Compare Teams guest access vs. external access vs. Teams Connect

  Microsoft has a few options to connect Teams to outside users. Compare Teams guest access vs. external access vs. Teams Connect to decide which suits your external collaboration needs.  Continue Reading

• How content services can speed up cloud content migration

  During a continuous, or hot, migration, a content services platform can move content from a legacy repository to a new one -- a crucial IT tool for hybrid cloud on-premises shops.  Continue Reading

• What to ask in a voice of the customer questionnaire

  An effective voice of the customer questionnaire guides an organization to understand its customers better and improve its products or services.  Continue Reading

• Getting started with a revenue operations strategy

  A revenue operations strategy requires coordination and communication among sales, marketing and customer service teams to fuel RevOps.  Continue Reading

• 7 best practices for a voice of the customer program

  A voice of the customer program can be tremendously fruitful for an organization -- if it is done well.  Continue Reading

• Why businesses need voice of the customer analytics

  With multiple methodologies for gathering customer feedback, it is more important than ever to analyze and create action plans based on voice of the customer analytics.  Continue Reading

• VMware Workstation 16 Pro requirements and installation

  VMware Workstation can help consolidate hardware and run multiple OSes on a single VM, but your system must meet a few requirements prior to installation.  Continue Reading

• What's included in Microsoft 365 subscription plans

  Microsoft 365 has different licensing plans for all kinds of businesses. Learn about the different subscription plans that Microsoft offers for this cloud-based platform.  Continue Reading

• The top 5 video conferencing use cases

  Recruiting, training and collaboration are among the top video conferencing use cases for businesses, and they will remain so as the video market continues to expand.  Continue Reading

• A Microsoft 365 email migration checklist

  When an organization migrates its email servers and profiles to Microsoft 365, it could use several different processes. Sort through the five options listed below.  Continue Reading

• As workers return, virtual assistant tools get a new look

  People are familiar with using Siri and Alexa to control TVs and listen to playlists. Now, businesses are examining how these tools can help protect employees coming back into the office.  Continue Reading

• Is it legal to record virtual meetings and video conferences?

  Yes, it is legal to record virtual meetings. But, for ethical or legal reasons, remote workers shouldn't record them all. Learn when recording is and isn't appropriate.  Continue Reading

• 5 real-world multichannel marketing examples

  Companies with effective multichannel marketing focus on brand reach, message, consistency, engagement and experience. It's important to meet customers on platforms they prefer.  Continue Reading

• VMware Horizon 2006 depreciates vSAN, enhances Instant Clone

  VMware's decision to depreciate vSAN in its latest Horizon update might outweigh the enhancements, such as full Instant Clone availability and Storage Accelerator cache size increase.  Continue Reading

• On-premises vs. cloud contact center: What's the difference?

  On-premises and cloud contact centers differ in terms of costs, staff requirements and management. Organizations must weigh both options to find the right fit.  Continue Reading

• DXP vs. CMS vs. WEM: Which platform is right for you?

  DXPs are the next step in the evolution of content management technology. Learn about the differences between the DXP and its predecessors, CMS and WEM platforms.  Continue Reading

• How to evaluate printer management freeware for business

  While freeware isn't always feature-rich enough, organizations shouldn't overlook this option to manage all types of printing jobs, such as virtual desktop and remote printing.  Continue Reading

• 6 steps to troubleshoot remote printing via VPN

  While each organization's printing infrastructure is different, IT administrators should follow these six general steps to determine the cause of remote printing issues over a VPN.  Continue Reading

• Companies must rethink video conferencing usage in 2021

  In the coming months, the issue facing organizations is not cutting back video conferencing; it's determining how best to manage its use and minimize video fatigue.  Continue Reading

• 5 hybrid meeting best practices for a high-quality experience

  To get the most out of hybrid meetings, follow these best practices to manage audio and video performance, and ensure a high-quality meeting experience.  Continue Reading

• Explore this introduction to digital experience platforms

  Web experience management platforms and content management systems are morphing into digital experience platforms. This introduction to digital experience lays out the basics.  Continue Reading

• How to define contact center technology requirements

  Whether launching a new contact center or updating an existing one, CX leaders must evaluate their contact center technology requirements before selecting a provider.  Continue Reading

• 6 personalization software options to know in 2021

  Personalization software enables marketing teams to customize experiences for customers. There are many options to choose from with varying capabilities.  Continue Reading

• Enterprise AR a vital component of Microsoft's UC strategy

  Enterprise AR is ready for prime time as organizations look for ways to make their remote meetings more productive by combining physical and virtual spaces.  Continue Reading

• How to deploy configuration profiles on iOS 14 and later

  While mobile IT admins can deploy iOS configuration profiles manually or ask users to handle that task, they should learn how to handle mass profile deployments as well.  Continue Reading

• Guide for WVD pricing with Microsoft Azure

  Organizations that want to deploy WVD and Azure should go beyond Microsoft's estimates for pricing and learn the total cost of ownership for these services and resources.  Continue Reading

• Sentiment analysis: Why it's necessary and how it improves CX

  Sentiment analysis tools are essential to detect and understand customer feelings. Companies that use these tools to understand how customers feel can use it to improve CX.  Continue Reading

• 6 ways to use analytics to improve customer engagement

  Organizations can delve into customer data to improve interactions, identify gaps and work toward better engagement. Here's how to start out, and how to build on what you have.  Continue Reading

• 5 steps to managing team collaboration apps

  Team collaboration apps offer measurable productivity and cost benefits. Follow these five steps to address technical, security and operational needs and achieve deployment success.  Continue Reading

• Incorporating zero trust into endpoint security

  Zero trust is a complex term, but organizations that take security seriously must know what it is and how it can support existing endpoint security platforms.  Continue Reading

• 10 sentiment analysis tools to consider

  Sentiment analysis is a vital component in customer relations and customer experience. Several versatile sentiment analysis software tools are available to fill this growing need.  Continue Reading

• Why and when to use Windows Virtual Desktop

  Organizations considering Windows Virtual Desktop should take a step back and evaluate when it makes sense to use WVD, and when to consider alternative options.  Continue Reading

• 4 Microsoft Teams security issues and how to prevent them

  As collaboration platforms become essential to everyday operations, understanding Microsoft Teams security issues is more important than ever.  Continue Reading

• Top 6 endpoint security software options in 2021

  The market for endpoint security software can be confusing to navigate for decision-makers, but this market roundup should help them navigate this process.  Continue Reading

• External collaboration tools extend platforms to partners

  Extending collaboration tools to outside users is a challenge. Learn the features productivity vendors have that make this possible.  Continue Reading

• 6 components to look for in an endpoint security platform

  When it comes to selecting an endpoint security product, customers should look for essential features, such as application protection, that are crucial for enterprise security.  Continue Reading

• 5 best practices for Slack implementation success

  Organizations looking to make the most of their Slack implementation should follow these best practices, including addressing security needs and using channel management tools.  Continue Reading

• Microsoft Teams vs. Slack: Which is better for your business?

  Organizations deploy collaboration apps as they wrestle with keeping remote employees engaged and informed. Learn how to weigh Microsoft Teams vs. Slack to determine which app is best for you.  Continue Reading

• Collaboration tool security: How to avoid common risks

  As the use of collaborations tools and platforms surges, new research from Metrigy emphasizes organizations need to focus on collaboration tool security to reduce risk.  Continue Reading

• Compare Citrix Virtual Apps and Desktops vs. WVD

  It's difficult to know exactly how Citrix's and Microsoft's virtual desktop offerings stack up against one another, but this article compares WVD vs. Citrix based on several factors.  Continue Reading

• 4 Windows Virtual Desktop management limitations

  WVD management isn't all the way there yet, despite Microsoft expanding its offering over the past year. Some capabilities still aren't as extensive as Citrix and VMware's offerings.  Continue Reading

• Companies eye CPaaS, RCS business messaging to expand reach

  RCS business messaging, paired with CPaaS, is becoming an important tool for businesses looking for new ways to reach their customers and employees.  Continue Reading

• Top 5 personalized marketing examples and their takeaways

  Personalization is a marketing tactic that is easy to get wrong. Learn from the best with five examples of successful campaigns that used personalization.  Continue Reading

• 4 tips for creating a personalized marketing strategy

  Companies must deliver relevant content and personalize their marketing strategies if they want to see an increase in revenue and brand loyalty.  Continue Reading

• Was your workplace Black History Month a success?

  Creating a successful Black History Month at work requires understanding what to do -- and what not to do. Take this time to uncover what you did right and wrong.  Continue Reading

• How to assess video endpoint security for remote workers

  For remote workers, video endpoint security is a big consideration for corporate IT staffs. But the dangers might not be as big as feared.  Continue Reading

• Top 5 components of a workplace mental health strategy

  Promoting mental health in the workplace requires creating an empathetic and stigma-free culture for employees. Learn five important facets of creating that.  Continue Reading

• The future of personalization in marketing

  One-size-fits-all messaging doesn't cut it anymore when it comes to CX. Companies need to personalize their experiences to keep up with the competition.  Continue Reading

• UCaaS key to hybrid workplace technology when offices reopen

  As companies begin to ask their employees to return to the office for at least part of the time, a suitable hybrid workplace technology foundation is critical.  Continue Reading

• 10 lead scoring best practices to improve sales efficiency

  Lead scoring helps sales and marketing teams identify which customers to pursue based on a points system. Lead scoring aims to develop sales-ready leads.  Continue Reading

• VMware Horizon sizing guide for Windows 10 environments

  When an organization needs to deploy a VMware Horizon VDI environment with Windows 10 desktops, it must plan for and consider a massive range of factors.  Continue Reading

• How to craft an effective multichannel marketing strategy

  Multichannel marketing strategies enable a company to reach target audiences on their preferred channels, as well as provide a competitive edge compared to other businesses.  Continue Reading

• The pros and cons of custom home collaboration devices

  Home collaboration devices can help employees remain more productive. But make sure to carefully consider the drawbacks before buying dedicated hardware.  Continue Reading

• 4 tips for effectively handling emails in a call center

  New service channels emerge, but email remains a popular way for customers to contact businesses. Call centers should use the proper email management software and strategies.  Continue Reading

• Choose a Windows Virtual Desktop managed service provider

  Windows Virtual Desktop can present numerous management and deployment challenges for IT admins, so organizations may want to outsource these processes to a WVD MSP.  Continue Reading

• WebRTC standard designation highlights technology's evolution

  The WebRTC standard is official. Learn how the technology evolved beyond facilitating embedded video communications and the future of the standard.  Continue Reading

• 4 ways to optimize Microsoft Teams performance

  Microsoft Teams has become a fundamental app for many companies. It's important to optimize Microsoft Teams performance to ensure users are getting the access they need.  Continue Reading

• 5 supply chain management tips for 2021

  Understanding recent forecasts and events -- such as difficulties in the COVID-19 vaccine supply chain -- can help you create more effective supply chain management in 2021.  Continue Reading

• The top real estate CRM software

  Today's competitive real estate market highlights the importance of CRM systems that provide listings management and property tracking, as well as typical CRM system features.  Continue Reading

• Empathy in customer experience drives company success

  Businesses that encourage employees to use empathy with customers can increase loyalty and satisfaction. Leadership must recognize the importance of empathy in the company.  Continue Reading

• 5 ways to improve a customer self-service strategy

  In today's digital world, self-service options are a must to inform, engage and retain customers. Here are some ways businesses can improve those self-service options.  Continue Reading

• Why endpoint security is important and how it works

  Organizations and IT admins must understand the fundamental approaches that endpoint security platforms take to secure endpoints and defend against common threats.  Continue Reading

• 5 important diversity issues in the workplace for 2021

  Black Lives Matter threw a spotlight on diversity issues in 2020. In 2021, workplace diversity, equity and inclusion issues are likely to become even more important.  Continue Reading