Tips

Tips

• The 3 benefits of maintaining T1 and E1 lines

  T1 and E1 lines may be old technology, but they have advantages over more modern internet connections. Learn the three benefits T1 and E1 offer compared to internet links.  Continue Reading

• How to choose the right ERP project team: 5 secrets to success

  Without the right people on your ERP project team, your implementation is doomed to fail. Here's how you should structure roles and responsibilities.  Continue Reading

• 6 key considerations for outsourcing HR functions

  Before deciding to outsource your HR department, take a look at these considerations, including cost, regulations and length of contract.  Continue Reading

• 4 ways to implement HR support for remote employees

  HR can support employees who work from home so they feel more motivated and included, and in turn, stay productive. These four tips for managing remote employees can help.  Continue Reading

• Determining the business benefits of CPaaS use cases

  Deploying CPaaS can improve business efficiency. But the success of CPaaS use cases depends on the benefits outweighing service implementation and development costs.  Continue Reading

• VMware Horizon View troubleshooting guide for desktop admins

  IT pros can read this VMware Horizon View troubleshooting guide to learn how to set up desktop troubleshooting in Horizon and identify connection, UX and authentication issues.  Continue Reading

• Standardize mobile UI with Microsoft Launcher for Android

  The Microsoft Launcher for Android functionality in Intune allows IT to provide a single UI for its Android devices. IT can configure it with JSON or Configuration Designer data.  Continue Reading

• ERP support now calls for skills in cloud services, products

  The gradual shift from on-premises to cloud ERP makes the old emphasis on IT infrastructure less relevant and the ability to piece together cloud products more important.  Continue Reading

• 5 up-and-coming Mac management software vendors to know

  Vendors that are dedicated to Mac management software tout their specialization as an advantage over unified endpoint management vendors and other desktop management tools.  Continue Reading

• 15 essential employee engagement survey questions

  Crafting survey questions that uncover employee engagement issues is challenging. Here are some key questions and a guide to how HR teams can become better test creators.  Continue Reading

• 5 cloud SLA best practices for a strong UC strategy

  Organizations need a strong cloud SLA to meet their UCaaS performance needs. These five cloud SLA best practices provide guidance on how to get the most out of a UCaaS provider's SLA.  Continue Reading

• 4 benefits of business process automation

  Companies are automating business processes to improve workflows and use technology effectively. Some benefits of BPA include unified digital experiences and increased organization.  Continue Reading

• Cloud broadens scope of ERP support to focus more on users

  A truly modern ERP support strategy must consider the needs of both internal and external users and ERP's expanded role in the employer and customer experience.  Continue Reading

• How real-time analytics can benefit HR

  For analytics to be truly useful, it must be embedded into user workflows. Learn how HR tools are incorporating such approaches and where they can offer employers the most value.  Continue Reading

• 5 tips for a successful S/4HANA Cloud implementation

  Moving to S/4HANA public cloud can help you save on IT maintenance and simplify real-time analysis. Here's a look at what you can do to make the migration as successful as possible.  Continue Reading

• AI in customer experience: Key benefits

  Incorporating AI in customer interactions enriches the customer experience in multiple ways, builds brand loyalty and boosts efficiency. Learn about three ways AI improves CX.  Continue Reading

• UCaaS market verticals require custom platform features

  UCaaS market verticals have unique communications requirements. Most platforms now offer businesses more customizability to tailor features and integrations to meet specific needs.  Continue Reading

• Navigate the micro app builder for Citrix Workspace

  With the Citrix micro app builder, IT can create a connection between business apps as well as custom and legacy systems and the Citrix Workspace to provide consistent UI.  Continue Reading

• 8 HR technology trends CHROs should investigate in 2020

  Many emerging HR technologies are solidly in the realm of 'must-haves,' while others remain hype. Here's some advice to help you discern which is which.  Continue Reading

• Consider device attestation over MDM for specific use cases

  As organizations consider running BYOD-style deployments, how to ensure devices are secure becomes a concern. Device attestation can provide IT assurance that devices are secure without management.  Continue Reading

• 5 tips for an effective marketing automation implementation

  Successful marketing automation implementations require steps beyond those that go into the usual technology rollouts. Here are some tips to help businesses along the way.  Continue Reading

• Build your own at-home NSX VMware Workstation lab

  Create an at-home NSX test lab by running the software on VMware Workstation. Learn the ins and outs of this technology to make it simple and cut costs.  Continue Reading

• What IT needs to know about Chrome extension security issues

  Google Chrome extensions can improve user experience, but they could access a lot of user data. Admins should take control over users' extensions for security and privacy reasons.  Continue Reading

• 6 supply chain management tips

  A poorly maintained supply chain can spell disaster for your business. Here are six supply chain management tips to ensure success and mitigate risk.  Continue Reading

• Decide if a paywall strategy is right for your business

  Organizations that sell content might benefit from a paywall. Here are some questions to ask when deciding if a paywall strategy is right for your business.  Continue Reading

• Consider content first in a digital transformation

  Organizations should think about content and where it will live at the beginning of any digital transformation to avoid headaches and extra work down the road.  Continue Reading

• Surface Duo brings a Windows Surface-Android partnership

  The new Windows Surface Duo device promises a marriage of Google Android and Microsoft hardware, and organizations should learn how the device could help their mobile users.  Continue Reading

• Differences in thin client support across VDI vendors

  The thin client support that virtualization vendors provide is often changing, and IT professionals must understand that each vendor takes a unique approach to thin clients.  Continue Reading

• Navigating the Registry Editor for Windows 10 desktop admins

  The Windows 10 registry stores some critical desktop settings that IT pros should know how to edit, alter or even delete to provide end users the optimal desktop experience.  Continue Reading

• Finance transformation efforts soar with cloud ERP

  Although some CFOs resist moving financials to the cloud, the process can help streamline processes and save money. Here's a look at what's involved.  Continue Reading

• IoT and the customer experience: What to expect in 2020

  Consumers are finding themselves increasingly surrounded by technology that talks to each other. See how retail is incorporating IoT and affecting customer experience.  Continue Reading

• 6 candidate journey mapping secrets savvy recruiters know

  A journey map can be a critical tool for uncovering what it takes to provide your candidates with great experiences. Here's advice on how to use it the right way.  Continue Reading

• 6 ideas to consider before making a C/4HANA SAP cloud migration

  Moving to SAP's C/4HANA platform may lead to improved CX. However, companies should make some considerations before starting an on-premises to SAP cloud migration.  Continue Reading

• Critical tips for managing contingent workers

  Contingent workers save companies both time and money, so it's important to manage them in a win-win way. Here is what HR teams and employers can do to make sure that happens.  Continue Reading

• Managing Windows Defender Device Guard in Windows desktops

  IT pros must understand how Windows Defender Device Guard uses a locked-down approach to desktop security and how this method could cause compatibility issues and headaches for IT.  Continue Reading

• Explore Android OS alternatives for enterprise use

  While enterprise adoption for Android OS alternatives, IT professionals should learn about the options available so they can weigh the different features and apps available.  Continue Reading

• 5 ways a chatbot for the contact center can help workflow

  AI and chatbot technology are constantly changing and gaining capabilities. Companies need to determine how to best use chatbots for their contact centers.  Continue Reading

• 5 common Citrix printing issues and how to troubleshoot them

  Printing is one of the most frustrating areas of IT management, especially as a VDI admin. Troubleshoot five common Citrix printing issues with these tips and tricks.  Continue Reading

• 3 benefits of unified communications for small business

  Small businesses that adopt unified communications can expect to improve employee engagement, reduce costs and consolidate overlapping tools.  Continue Reading

• Image-level methods for Windows application deployment

  Imaging is a crucial process, but IT must also consider application deployment. Here are methods to deploy different types of Windows apps during installation.  Continue Reading

• Build a collaboration hub to transform team workflows

  Team collaboration applications are coming together like never before. Learn how hubs are working now and why your team should get on board with this trend.  Continue Reading

• Compare vCenter Foundation vs. Standard before implementing

  VMware's vCenter software comes in two different versions: Foundation and Standard. Both enable SMBs to create hosts and VMs, but Standard offers more features, such as DRS.  Continue Reading

• 8 MobileIron features that EMM admins should know

  IT professionals should make the most of their EMM platform by learning the potentially overlooked features. MobileIron admins should learn about the following eight features.  Continue Reading

• Video conferencing adoption a growing trend among businesses

  B2B and B2C video conferencing is on the rise as businesses strive to provide exceptional CX to customers. Nemertes shares some of its research results.  Continue Reading

• The top 6 CPaaS trends to track in 2022

  The CPaaS market is evolving to address digital transformation demands as a result of COVID-19. Provider priorities in 2022 include increased scale and improved support for video.  Continue Reading

• 4 factors that should shape a BYOD mobile policy

  BYOD policies aren't the same as corporate-owned device policies, so organizations must factor in regulatory concerns and mobile app management before they create the policy.  Continue Reading

• How to differentiate between CX and DX platforms

  CX and DX platforms have similarities in how they manage content to produce interactive experiences, but they aren't the same. The difference is their underlying business purpose.  Continue Reading

• How VDI can extend Windows 7 end of life

  As Microsoft stops supporting Windows 7, IT admins must plan to adapt. Run through the options, including transitioning to VDI with Windows 7 on Windows Virtual Desktop.  Continue Reading

• The benefits of Microsoft Power Automate for content automation

  Microsoft Power Automate is a useful tool that businesses can use to incorporate automation into their organizations and minimize their use of manual content management processes.  Continue Reading

• Business text messaging examples that engage customers

  Business text messaging is making its way into enterprise CRM. Texting is among the most personal contacts people receive, and with proper use, can enhance customer relationships.  Continue Reading

• Strategize a smooth contact center migration

  Companies are migrating from on-premises contact center software to the cloud. But before making the move, organizations must approve it from a strategic and practical perspective.  Continue Reading

• How to get value from customer insights data

  Gathering and acting on customer insights can make the difference between a successful and struggling business. Here's how businesses can use it to their advantage.  Continue Reading

• How to connect VMware Workstation virtual machines to the Internet

  Learn how to configure VMware Workstation virtual networks, including connecting guest virtual machines to the Internet, use the Virtual Network Editor and more.  Continue Reading

• Enterprise wearables bring benefits, management challenges

  Enterprise mobility isn't just about smartphones and tablets. Wearable device adoption is growing, so IT should be ready to support this dynamic category of mobile devices.  Continue Reading

• 4 steps to successful contact center technology implementation

  Before starting implementation of any new technology in a contact center, it is important to have a strategy to ensure both employee and customer satisfaction.  Continue Reading

• Fight the skills gap with a great upskilling and reskilling strategy

  Just say 'no' to a skills gap and high turnover with upskilling and reskilling. Here's a look at the ins and outs of these important talent management concepts.  Continue Reading

• How to shut down and restart a remote computer

  Shutting down or restarting a computer remotely is often a necessary process. Explore the multiple ways to do so, using methods such as GUI and CLI commands.  Continue Reading

• How to install root CA certificates on iPhones and iPads

  Apple iPads and iPhones can connect securely to enterprise networks, but IT admins need to install root certificates or CA certificates to the devices first.  Continue Reading

• Personalization engines help engage and retain customers

  Content personalization is essential to getting the right material to the right customers. Here are some personalization engines that can help you better target your content.  Continue Reading

• 5 marketing budget strategies to maximize your dollars

  Experts suggest that businesses build well-constructed budgets and create talent roadmaps to determine whether they are hiring the best people to reach their goals.  Continue Reading

• 3 keys to employee engagement measurement

  Far too many organizations and their HR departments conduct employee engagement measurement in a way that does more harm than good. Here's how to get it right.  Continue Reading

• 6 steps for building a digital transformation strategy

  The failure rate of digital transformation is high, but a smart and detailed strategy can vastly improve the outcome of your digital transformation. Here's how to create one.  Continue Reading

• Evaluate Intune alternatives for mobility management

  Intune stands out in the EMM market in part due to its incumbency as a PC management platform. IT must evaluate Intune compared to other EMM and UEM platforms' mobility controls.  Continue Reading

• Top 5 Office 365 skills for SharePoint administrators

  Microsoft SharePoint administrators need to branch out in their Office 365 skill set to support products tightly integrating with the file sharing and collaboration platform.  Continue Reading

• 4 SIP trunking benefits for cloud migration

  SIP adoption continues to grow, even as more organizations migrate their communications to the cloud. Learn the benefits that come from bringing SIP trunking to UCaaS.  Continue Reading

• How to use low-code software platforms for digital experiences

  Low-code software platforms enable flexibility and faster development for digital experiences. Here's what content managers should consider before purchasing a low-code tool.  Continue Reading

• 7 demand planning strategies to beat the competition

  Today's supply chain management rests on refining your demand forecasting and creating partnerships. Here's a look at what that means.  Continue Reading

• 4 ways to fix Windows 10 boot problems

  If users are experiencing Windows 10 boot problems, IT can turn to the Master Boot Record or Startup Repair to diagnose and resolve the issues.  Continue Reading

• When not to convert basic disks to dynamic disks

  Converting basic disks to dynamic disks can help achieve improved performance in your Windows OS. However, there are compatibility restrictions you should be aware of before diving into this conversion process.  Continue Reading

• Contact center agent experience needs massive overhaul

  Research shows several areas in which contact centers are failing their agents and what changes organizations are making to improve the experience and reduce turnover.  Continue Reading

• Box cloud content management helps simplify digital work

  Box currently has three main areas of focus: integration with enterprise applications, content security and collaboration. The aim is to help companies avoid content fragmentation.  Continue Reading

• Project Limitless' 5G PC and what desktop admins need to know

  Qualcomm and Lenovo have partnered to produce a 5G-enabeled PC that could be a game-changer for remote workers. IT must prepare for a 5G rollout and the issues it could bring.  Continue Reading

• How Kaizala for Office 365 competes with ECM platforms

  Kaizala is a solid option for a mobile messaging service, but organizations should consider its effect on enterprise content before rolling it out to users.  Continue Reading

• Compare Windows 10 OS editions to determine the best fit

  Organizations deploying Windows 10 must choose between multiple Windows 10 OS editions. Delve into the different features that each edition offers to find the best fit.  Continue Reading

• Deploy kiosk devices with the Managed Home Screen Android app

  The Managed Home Screen app allows Microsoft Intune admins to deploy multi-app kiosk devices. IT should learn the two best Managed Home Screen Android management options.  Continue Reading

• Compare offerings from 3 major desktop-as-a-service providers

  Three desktop-as-a-service providers, Citrix, VMware and Microsoft, all offer virtual desktops as a part of their cloud services. Delve into the pros and cons of their offerings.  Continue Reading

• Follow these guidelines for a successful ERP upgrade project

  Get a handle on the time and cost variables of upgrading an ERP system and stay laser focused on value drivers, like analytics, that have the biggest impact on business strategy.  Continue Reading

• How should IT select antivirus software for Windows 10?

  There are a lot of options for antivirus software for Windows 10, so it's important to know what to look for. Here are some top considerations to think about before deciding.  Continue Reading

• CPaaS vendors can't ignore email in an omnichannel strategy

  CPaaS vendors are expanding their omnichannel communications strategy beyond voice and SMS. Email APIs can create tighter integrations with business workflows.  Continue Reading

• 4 future workplace trends HR should understand for 2020 and beyond

  The future of work is fueled by technology -- and the skills only people offer. Here are four forces that CHROs and their teams must understand to successfully lead in this change-intensive time.  Continue Reading

• Develop a strong smartphone policy for the enterprise

  Organizations with managed mobile users need to develop a smartphone policy, on everything from data use to app installation, to ensure security and smooth business processes.  Continue Reading

• Is AWS recommendation engine Amazon Personalize right for you?

  Amazon Personalize offers a pay-as-you-go model for businesses interested in a recommendation engine. But is your business really ready for personalization?  Continue Reading

• How to use and troubleshoot with Device Manager in Windows 10

  Device Manager can be extremely useful if you know how to use it properly. Understand how to access and use Device Manager in Windows 10 to manage device drivers and more.  Continue Reading

• Benefits of migrating customer experience apps to the cloud

  Nemertes research claims 75% of contact centers do some or all business in the cloud. As CX technology improves, businesses increasingly consider the benefits of cloud migration.  Continue Reading

• How to create an Windows 10 unattended installation

  A Windows 10 unattended installation can help IT immensely. One of the key steps along the way is creating an answer file, which includes understanding the Windows Setup workflow.  Continue Reading

• 5 tips to avoid content sprawl when using Microsoft Teams

  Businesses should heed this advice when rolling out Microsoft Teams to avoid content sprawl and ensure users can easily find the content they seek.  Continue Reading

• How to improve the manufacturing process: 6 keys to tech success

  AI, analytics, IoT and modern apps can serve important roles in today's manufacturing companies. Learn six steps that put these technologies to good use.  Continue Reading

• 5 ways to speed up Windows 10 performance

  Windows 10 performance can slow down over time. Fortunately, you can do a few things to speed up performance, including freeing up storage space and removing bloatware.  Continue Reading

• Google OEM config program enables quick updates to EMM

  Google's OEM Config program incentivizes Android smartphone OEMs to help EMM vendors quickly support device-specific management features by uploading APIs to the Google Play Store.  Continue Reading

• Unified communications for small business goes beyond telephony

  Is your small business ready for UC? Learn how to build a UC strategy that addresses business goals, employee collaboration needs and IT requirements.  Continue Reading

• Digital asset management benefits the future of work

  Digital asset management promises to transform digital work, making it easier to tag documents, analyze video and provide image recognition. Here's where it's headed.  Continue Reading

• 4 unforeseen challenges of running VDI in the cloud

  VDI in the cloud is different than an on-premises deployment, even if you take the lift-and-shift route. Here's what to expect during a transition to the cloud.  Continue Reading

• How to manage Office 365 mobile apps for business

  Microsoft Office 365 applications allow users to send emails and edit numerous types of documents, but the mobile apps present a number of adoption issues that IT should learn about.  Continue Reading

• Get smarter about HR data security

  HR deals with mountains of sensitive employee data and must do a better job of protecting that information. Here's a look at how they can do just that.  Continue Reading

• A strong CX technology spending plan can bring big returns

  The telephone won't cut it anymore. Customers expect digital services, and businesses need to think about spending more to update CX technology. It pays off in the long run.  Continue Reading

• VMware Horizon requirements for a VDI cloud deployment

  Before you use Horizon in the cloud, you must configure AD, connect Horizon to your IaaS, set up a user access gateway and assign admin roles.  Continue Reading

• Troubleshoot Bluetooth connection problems in Windows 10

  Bluetooth connection problems in Windows 10 are fairly common. Fortunately, there are a variety of troubleshooting steps that IT can take to restore the connection.  Continue Reading

• Test your PBX and phone system for Kari's Law compliance

  Starting in 2020, multiline phone systems must comply with Kari's Law. Learn what requirements your phone system must meet and how to test for Kari's Law compliance.  Continue Reading

• 5 of the latest trends in payroll management HR should know

  Your workers want to be paid in the right amount and without delay. Learn why payroll management is changing, which trends are most important and how you should adapt.  Continue Reading

• How experience-based differentiation can be a CX fast track

  CX is a top priority within organizations, but successful adoption can take time. A framework called experience-based differentiation can help businesses speed up the process.  Continue Reading