Tips

Tips

• Designing UC platforms for seamless collaboration anywhere

  Unified communications is much more than just a productivity tool. For companies to be successful, UC must be viewed as part of the organization's overall strategic objective.  Continue Reading

• How the convergence of UCaaS and CCaaS affects businesses

  UCaaS and CCaaS platforms continue to converge as organizations look to unify internal and customer communications. Integration can deliver benefits, but it requires planning and clear requirements.  Continue Reading

• 12 best practices for HR data compliance across modern HR systems

  HR data compliance requires clear access controls, regular audits and coordination from HR, IT and legal teams to protect employee data across systems.  Continue Reading

• 5 steps to ensure HIPAA compliance on mobile devices

  HIPAA compliance on mobile devices depends on governing access to PHI across both managed and personal endpoints. Here are five steps to achieving compliance in clinical settings.  Continue Reading

• 11 practical uses for AI in payroll processing

  Payroll teams are using AI to flag issues earlier, reduce repetitive checks, and support routine payroll tasks without giving up control or accountability.  Continue Reading

• Proactive customer service drives satisfaction and revenue

  Proactive customer outreach provides several benefits for businesses. It generates revenue, improves customer satisfaction and takes advantage of AI workflows.  Continue Reading

• How to address mobile compliance in a business setting

  Mobile compliance now requires governance over how sensitive data is accessed across managed and personal devices. Here are practical steps for sustainable enterprise compliance.  Continue Reading

• Understanding the DaaS options for Macs

  When people discuss desktop as a service, it is usually in the context of Windows desktops. For macOS, however, implementing DaaS can be more complicated.  Continue Reading

• What are the key differences between DaaS and VPN?

  DaaS and VPN both provide remote access to corporate resources, but they differ in important ways that IT leaders should evaluate when choosing between them.  Continue Reading

• Top field service management software platforms for 2026

  The rise in remote work has spawned innovations in field service management. As a result, enterprise tech buyers now have several FSM product features to consider.  Continue Reading

• Build a strategy to tap GenAI in unified communications

  By harnessing generative AI, companies can dramatically improve the value of their unified communications platforms. Among the results: Quicker and more effective decision-making.  Continue Reading

• ERP trends that leaders should plan for in 2026

  Agentic AI use in ERP will continue to increase, although using AI in general brings some potential issues that CIOs and COOs should be aware of. Learn more about 2026 ERP trends.  Continue Reading

• Accounting software trends CFOs and CIOs should track now

  AI tools are helping accelerate the closing process by using machine learning to carry out automation and detect anomalies. Learn about other accounting software trends.  Continue Reading

• Blockchain HR technology: 6 use cases impacting human resources

  Blockchain is a mystery to some in HR and a godsend to others. Either way, it's here and gaining ground. Here's a look at the biggest ways blockchain could change HR.  Continue Reading

• Compare Teams vs. Workspace for collaboration needs

  Companies need to carefully weigh their needs before deciding which collaboration platform works best. Both Teams and Workspace offer unique benefits.  Continue Reading

• HR software trends CHROs should learn about for 2026

  AI use will continue in performance management and recruitment, and areas such as compliance and security will still receive attention. Learn more about HR software trends in 2026.  Continue Reading

• The future of work: Key UCaaS trends for IT leaders in 2026

  AI is transforming UCaaS into the central hub for work. Discover the trends IT leaders must navigate to drive productivity and collaboration in 2026.  Continue Reading

• Does Apple offer work profiles for iPhones?

  Apple uses data and device management policies -- instead of the Android work profile model -- to split work and personal information on iPhones and support BYOD deployments.  Continue Reading

• 10 advantages, disadvantages of using AI in supply chain

  The disadvantages of using AI for the supply chain include the costs of the tech and employee training, difficult integrations, security risks and overreliance on the tech.  Continue Reading

• 4 use cases for machine learning in the supply chain

  Use cases for machine learning in the supply chain include inventory and warehouse management, equipment maintenance, supplier management and cost savings.  Continue Reading

• Visual search optimizes images, improves customer reach

  E-commerce professionals and CX leaders should follow certain visual search strategies to improve online product visibility and customer engagement.  Continue Reading

• 9 generative AI use cases in supply chain

  Generative AI's demand forecasting and inventory optimization abilities, among others, can help companies meet their goals. Learn how the technology can align with these efforts.  Continue Reading

• How CHROs, CISOs can partner to protect job applicant data

  Chief human resources officers and other HR leaders should ask themselves if they know where job applicant data resides, and if they understand the threats. Learn how to protect this information.  Continue Reading

• Understanding QR code security issues for enterprise devices

  QR codes have many uses for organizations and their employees, but cybercriminals can take advantage of them, too. IT should keep these risks in mind and learn how to avoid them.  Continue Reading

• 5 challenges of using AI in procurement

  Using AI for procurement can present several challenges. Here's how chief procurement officers can ensure their organization reaps the most value from the technology.  Continue Reading

• Preventing attacks on mobile applications in the enterprise

  As mobile devices gain popularity as enterprise devices, mobile apps become a greater target for hackers. Understand the risks that come with mobile apps and how to mitigate them.  Continue Reading

• CX trends enterprise leaders should know in 2026

  Customer experience is undergoing a great deal of change. As a result, business tech buyers should take note of some key CX trends shaping the industry in 2026.  Continue Reading

• The HR software buying team: Roles, responsibilities, tips

  Choosing the right HR software requires teamwork and forethought. Here's a look at which people to include in the evaluation and selection process and what their roles should be.  Continue Reading

• How HR leaders can spot and stop fake job applicants

  Some fake job applicants are attempting to gain access to an organization's internal systems. Learn how CHROs must work with other departments to guard against this threat.  Continue Reading

• VR in HR: How human resources can use VR and AR technology

  The use of augmented and virtual reality in HR processes is just beginning, but it has great potential in recruiting, onboarding, training and virtual workspaces.  Continue Reading

• 5 UC and collaboration trends reshaping the market in 2026

  The UC trends driving strategic priorities in 2026 include agentic AI, connected workspaces and security advancements to boost productivity and innovation.  Continue Reading

• 7 benefits and use cases of AI in procurement

  Using AI in procurement can improve supplier information and provide stronger governance. Here's what chief procurement officers should consider when evaluating the benefits of AI.  Continue Reading

• 5 key video conferencing trends to watch in 2026

  AI assistants in video conferencing have advanced beyond meeting transcripts and summaries to become key team members. Explore how AI will drive the top market trends of 2026.  Continue Reading

• 6 steps for a post-employee survey action plan

  Employee survey data is typically analyzed and then assigned to the proper executives, who then develop action plans. Learn how to create a post-employee survey action plan.  Continue Reading

• 7 customer experience trends to know in 2026

  Customer interaction analytics, autonomous agents and AI-driven upsells are some of the CX trends that could boost revenue, cut costs and improve customer service.  Continue Reading

• 7 best practices to manage DaaS costs

  An effective DaaS deployment delivers business agility without unnecessary costs. Evaluate users' virtual desktop needs from the outset to keep DaaS costs stable in the long term.  Continue Reading

• Best enterprise content management software of 2026

  When buying enterprise content management software, businesses have several products to consider. Here are some of the leading ECM platforms to evaluate.  Continue Reading

• Android vs. iPhone: Which one is more secure?

  Apple has built a reputation for strong device security, but reputation alone can't protect corporate data. While iOS and Android differ, mobile security comes down to management.  Continue Reading

• AI creating new contact center jobs for agents

  While AI spawns new customer-facing and AI support roles, contact center leaders must consider the costs associated with retooling and upskilling their workforce.  Continue Reading

• How UCaaS solves the cost of poor communication

  Legacy UC systems are no longer enough to support today's employee communication needs. Explore why migrating to UCaaS is key to mitigate the cost of poor communication.  Continue Reading

• 10 HR analytics tools that can optimize your workforce

  HR analytics tools can improve workforce outcomes by reducing attrition, boosting employee satisfaction and helping to plan new hires. Here are 10 popular products to consider.  Continue Reading

• How to use Windows Check Disk to maintain disk health

  Using built-in Windows tools such as Check Disk and SMART helps organizations reduce risks associated with disk errors, extend hardware life and maintain operational continuity.  Continue Reading

• Enterprise AR and VR: Building the UC business case

  Enterprise VR and AR enable immersive collaboration, virtual training and improved CX, but also require careful consideration of business goals, costs and industry needs.  Continue Reading

• Comparing Microsoft Teams free vs. paid plans

  IT leaders evaluating Microsoft Teams must carefully consider which collaboration features are most important before deciding whether a free or paid version is the best option.  Continue Reading

• HR software buying mistakes to avoid

  The HR system selection process is rife with the potential for mistakes. Learn about some of the most common errors and how the HR software buying team can avoid them.  Continue Reading

• How to choose the right content management system

  When shopping for a CMS platform, organizations should consider several factors, including security, compliance and cost. A friendly UX would be nice, too.  Continue Reading

• Contact center back-end integrations drive revenue growth

  By integrating contact center software with back-office apps, companies can improve employee productivity, customer satisfaction and ultimately their bottom line.  Continue Reading

• Accounting software integration examples and benefits CFOs should know

  Streamlining order-to-cash processes reduces manual data entry and can improve customer service. Discover other examples of accounting software integration use cases and benefits.  Continue Reading

• LMS integration use cases, how it can improve EX

  LMS integration can improve various aspects of a company's operations, including employee experience and compliance. Learn more about use cases and vendors to research.  Continue Reading

• Process mining software comparison: What CIOs should look at

  Process mining can help improve a company’s operational efficiency, resilience and growth. Here’s a comparison of process mining software so that CIOs can learn more.  Continue Reading

• How RCS business messaging transforms communication

  RCS gives businesses new ways to communicate with customers, clients and business partners. Learn how to ensure your RCS and unified communications strategies mesh.  Continue Reading

• How IT admins can check BIOS or UEFI versions in Windows 11

  Firmware, such as BIOS or UEFI, plays a crucial role in how securely a Windows device starts and operates. Organizations need to know what versions are running on their endpoints.  Continue Reading

• How accounts receivable AI increases cash flow and efficiency

  AI in accounts receivable is a financial force for many businesses as it accelerates cash collections and predicts payment behavior. The ROI is really good, too.  Continue Reading

• 9 of the top employee review software for CHROs to investigate

  Not all employee review software is right for every company -- for example, one requiring more high-level software should bypass basic products. Learn more about the top offerings.  Continue Reading

• Top enterprise process mining challenges, ways to solve them

  Process mining challenges might seem overwhelming but addressing them head-on can help organizations optimize their digital transformation initiatives.  Continue Reading

• How to overcome LMS challenges and improve EX, retention

  Some of the most common challenges of using an LMS are security and managing the system. Learn how you can address these and other frequent LMS issues.  Continue Reading

• 6 process mining steps for CIOs, IT leaders

  Process mining is particularly relevant for CIOs and IT leaders in the context of ongoing digital transformation initiatives. Learn what steps to follow.  Continue Reading

• Learning the features and limitations of MSIX app attach

  With app attach, IT can deploy and perform various management tasks for Windows applications. MSIX app attach has been deprecated, but the new feature brings new capabilities.  Continue Reading

• How to set up kiosk mode for iPad and other OSes

  Tablet-based kiosks have become an increasingly popular tool for customer self-service. Organizations managing multiple kiosks need to understand how to set up kiosk mode.  Continue Reading

• Focus rooms vs. huddle rooms: Optimizing collaboration spaces

  With the shift from traditional office spaces, focus rooms and huddle rooms are key for solo work and team collaboration. Learn how to optimize these spaces for workplace success.  Continue Reading

• 6 strategic LMS use cases driving workforce transformation

  Investing in learning management systems can benefit organizations in several ways, reducing risk as well as employee turnover. Learn more about LMS use cases.  Continue Reading

• Set up MFA in Microsoft 365 to safeguard data

  Learn how to set up multifactor authentication in Microsoft 365 to enhance security, prevent unauthorized access and protect critical business data across the organization.  Continue Reading

• How to access Windows 11 BIOS configuration with hotkeys

  Configuring Windows 11 firmware settings requires that admins access the Unified Extensible Firmware Interface. Using so-called 'BIOS keys' makes this process quick and easy.  Continue Reading

• Navigating UCaaS data sovereignty challenges

  Data sovereignty regulations continue to increase. Organizations have to carefully plan their UCaaS deployments to ensure that data is protected correctly.  Continue Reading

• 7 top MRP software for you to try

  Material requirements planning software can help companies simplify their manufacturing operations. Learn about some of the top possibilities that leaders should investigate.  Continue Reading

• Kanban vs. MRP: What are the differences?

  Examining Kanban vs. MRP involves evaluating the two concepts’ similarities and some crucial differences as well. Learn more about the two approaches.  Continue Reading

• Independent vs. dependent demand: Learn the differences

  Independent demand is more difficult to forecast because it is driven by external factors, while dependent demand is more predictable. Learn other differences between the two.  Continue Reading

• Will AI replace HR? The answer is complicated

  Will HR be replaced by AI? While some HR tasks can be automated, other aspects of HR operations still require human judgment and possible intervention if needed.  Continue Reading

• How to conduct a content audit: Step-by-step with template

  To conduct a content audit, enterprises should follow eight comprehensive steps to improve their content performance, audience engagement and digital presence.  Continue Reading

• How organizations can reskill and upskill employees in AI

  Creating a current, comprehensive view of workforce capabilities is vital, including noting capabilities and gaps. Learn what other steps to follow for reskilling employees in AI.  Continue Reading

• Redesigning workspaces for the return to office

  As more employees begin to trickle back to the office, it's time for companies to reassess their workspace and meeting room strategies to serve both in-office and remote workers.  Continue Reading

• Comparing VDI software from Omnissa and Citrix

  Citrix Virtual Apps and Desktops and Omnissa Horizon -- formerly VMware Horizon -- can simplify VDI management for IT. Discover the key differences between the vendors' offerings.  Continue Reading

• 7 features to look for in asset management software

  Predictive maintenance, asset tracking and related software tools can help reduce costs for companies. Learn what other features to look for in asset management software.  Continue Reading

• 12 sales pipeline management best practices

  A few sales pipeline management best practices include monitoring key metrics, ensuring data is accurate and prioritizing high-value and high-intent prospects.  Continue Reading

• What are the 7 stages of the sales pipeline?

  The seven stages of the sales pipeline are prospecting, lead qualification, initial contact, proposal, negotiations, deal closing and customer retention.  Continue Reading

• How to create an employee training plan: 7 steps + template

  Employee training requires a comprehensive plan to ensure that training methods are user-friendly, effective and aligned with the goals of employees and the organization.  Continue Reading

• 9 features to look for in an OMS

  Software evaluation teams should choose the OMS that best addresses their organization's unique requirements. Learn what features to look for in an order management system.  Continue Reading

• 8 tools to support a content audit

  These leading content audit tools can enhance content optimization and refine SEO strategies, ultimately boosting organic traffic performance.  Continue Reading

• RFID vs. NFC: Learn the pros and cons of each

  While NFC is a subset of RFID technology, the two have some key differences, including cost and security. Learn more about RFID vs. NFC and which works best for your organization.  Continue Reading

• How to create customer profiles, with examples

  Creating customer profiles gives brands a deep understanding of customers' needs and results in more successful marketing strategies. Here are the steps to get started.  Continue Reading

• How to prevent and remove mobile spyware

  Mobile devices can store a lot of data, from sensitive user information to work apps and files. Mobile spyware gives bad actors access to this data and brings major security risks.  Continue Reading

• How to integrate GEO with an SEO strategy

  Marketing teams can research conversational queries, add FAQ sections to content and use natural language to integrate GEO into an existing SEO strategy.  Continue Reading

• What Android security threats should IT know about?

  IT must understand the nature of the most recent Android security issues to protect users. Learn the current top threats and where to find out about them when they emerge.  Continue Reading

• Gen Z communication reshapes UC buying decisions

  The entry of Gen Z into the workplace changes how employees communicate and collaborate. How IT leaders buy and deploy UC tools needs to change as well.  Continue Reading

• How to manage your sales pipeline

  Proper sales pipeline management can enhance forecasting, spot bottlenecks and drive revenue growth. Learn essential strategies to manage a sales pipeline effectively.  Continue Reading

• Understanding the difference between thin and thick clients

  How do thin and thick clients compare for licensing or flexibility? These endpoints have their role in the enterprise, but they fit into organizations in very different ways.  Continue Reading

• Value chain vs. value stream: What are the differences?

  Understanding value chains vs. value streams can be difficult, but both approaches can help companies improve their operations and customer service. Learn more.  Continue Reading

• Comparing Microsoft Teams Rooms Basic vs. Pro licenses

  Microsoft is moving away from its legacy licensing framework for Teams Rooms. The new options, Basic and Pro, offer some compelling options, with larger groups likely going with Pro.  Continue Reading

• 10 common file-sharing security risks and how to prevent them

  IT administrators must understand the top file-sharing security risks and how to ensure they don't create vulnerabilities for the broader organization.  Continue Reading

• LXP vs. LMS: What are the differences?

  An LXP is often used in conjunction with an LMS but doesn't have to be. Learn more about LMS vs. LXP and how their use cases differ.  Continue Reading

• 8 challenges customer success teams face

  Effective customer success improves retention and growth, but many teams struggle to understand customers' goals, create a smooth onboarding process and align with sales teams.  Continue Reading

• Plan your meeting rooms for return to office success

  The return to office doesn't mean meeting rooms have the same role as they did before the pandemic. Choose the right software and hardware for a modern meeting room experience.  Continue Reading

• 7 last-mile delivery metrics to measure success

  Getting an accurate picture of last-mile delivery often requires measuring all related operational expenses. Learn more about important last-mile delivery metrics to measure.  Continue Reading

• 9 top ERP software picks for the retail industry

  Some ERP software is better than others for companies that are in the retail industry and need certain functionality. Learn some products that could work for your organization.  Continue Reading

• 10 software requirements to look for in an MES

  In production environments, a manufacturing execution system can help boost efficiency. Learn the required features that an MES should have before investing in the software.  Continue Reading

• 9 sales pipeline management tools

  CRM platforms and sales tools can help teams manage their sales pipelines and improve productivity across the board. These tools include Freshsales and Salesforce Sales Cloud.  Continue Reading

• Understanding Android certificate management

  Discover how to effectively manage digital certificates on Android devices, including installation methods, EMM tools and best practices for enterprise security.  Continue Reading

• Learn the 4 types of HR analytics

  Each type of HR analytics is most useful for specific situations. Learn more about the four types and the insights that they can offer companies.  Continue Reading

• The top 10 RFP response software

  As B2B organizations grow, the RFP response process can become too time-consuming for manual workflows. Top tools, such as Loopio and Responsive, can automate the process.  Continue Reading

• Learn benefits and challenges of CRM and ERP integration

  Integration can be difficult because of technical challenges and organizational change. Learn the benefits and potential issues that come with integrating CRM and ERP software.  Continue Reading