Tips

Tips

• Big bang vs. phased ERP implementation: Which is best?

  COOs, CFOs and others who work with ERP must ensure their company makes the right choice when selecting the big bang approach vs. the phased approach for an ERP implementation.  Continue Reading

• A list of the most popular MOOCs to consider in 2026

  Massive open online courses help learners across the globe acquire new skills and pursue credentials. Explore some of the best MOOC platforms available today.  Continue Reading

• 8 contact center challenges and how to address them

  Modern contact centers face persistent challenges around customer expectations, staffing and data access. Addressing them requires more than incremental operational fixes.  Continue Reading

• 5 remote work communication challenges and how to fix them

  Successful remote work communication depends on more than tools alone. Explore the technology, governance and usage gaps that create risk for IT teams and how to address them.  Continue Reading

• 10 top learning experience platforms to use in 2026

  The benefits of learning experience platforms are numerous, especially in an age of remote and hybrid work. Here are some of the top LXPs and features to consider right now.  Continue Reading

• 8 AI meeting assistants to consider in 2026

  AI meeting assistants now come packed with powerful features to improve employee productivity and meeting workflows. So, which AI tool is best for your organization?  Continue Reading

• How to make a business case for unified communications

  Making a business case for unified communications isn't the same as deciding on a PBX. ROI, for example, isn't as important. But training is. Here is what you should focus on.  Continue Reading

• Assess unified communications pros and cons for hybrid work

  Unified communications as a service is getting renewed attention as organizations support hybrid workforces. Here’s what IT leaders should understand before deploying UCaaS.  Continue Reading

• Top 19 contact center platforms of 2026

  By now, many contact center software providers offer similar features. But large and small enterprises should consider some key differences among vendors.  Continue Reading

• 10 top talent management software systems in 2026

  Learn about some of the best talent management products, the advantages and disadvantages of each system, and important considerations for implementing the software.  Continue Reading

• Top 6 unified endpoint management software vendors in 2026

  UEM software is vital for helping IT manage every type of endpoint an organization uses. Explore some of the top vendors and how their features compare.  Continue Reading

• Customer interaction analytics spurs better business results

  Collect, dissect and act on customer interaction data. Integrate it with different company departments, especially the C-suite. And watch out for privacy issues.  Continue Reading

• 20 top learning management systems for 2026

  While many LMSes offer comparable features, HR leaders must consider the full product offering and cost. Here are some of the top LMSes on the market.  Continue Reading

• Designing UC platforms for seamless collaboration anywhere

  Unified communications is much more than just a productivity tool. For companies to be successful, UC must be viewed as part of the organization's overall strategic objective.  Continue Reading

• 12 best practices for HR data compliance across modern HR systems

  HR data compliance requires clear access controls, regular audits and coordination from HR, IT and legal teams to protect employee data across systems.  Continue Reading

• 11 practical uses for AI in payroll processing

  Payroll teams are using AI to flag issues earlier, reduce repetitive checks, and support routine payroll tasks without giving up control or accountability.  Continue Reading

• Top field service management software platforms for 2026

  The rise in remote work has spawned innovations in field service management. As a result, enterprise tech buyers now have several FSM product features to consider.  Continue Reading

• Build a strategy to tap GenAI in unified communications

  By harnessing generative AI, companies can dramatically improve the value of their unified communications platforms. Among the results: Quicker and more effective decision-making.  Continue Reading

• Accounting software trends CFOs and CIOs should track now

  AI tools are helping accelerate the closing process by using machine learning to carry out automation and detect anomalies. Learn about other accounting software trends.  Continue Reading

• Blockchain HR technology: 6 use cases impacting human resources

  Blockchain is a mystery to some in HR and a godsend to others. Either way, it's here and gaining ground. Here's a look at the biggest ways blockchain could change HR.  Continue Reading

• Compare Teams vs. Workspace for collaboration needs

  Companies need to carefully weigh their needs before deciding which collaboration platform works best. Both Teams and Workspace offer unique benefits.  Continue Reading

• HR software trends CHROs should learn about for 2026

  AI use will continue in performance management and recruitment, and areas such as compliance and security will still receive attention. Learn more about HR software trends in 2026.  Continue Reading

• The future of work: Key UCaaS trends for IT leaders in 2026

  AI is transforming UCaaS into the central hub for work. Discover the trends IT leaders must navigate to drive productivity and collaboration in 2026.  Continue Reading

• 10 advantages, disadvantages of using AI in supply chain

  The disadvantages of using AI for the supply chain include the costs of the tech and employee training, difficult integrations, security risks and overreliance on the tech.  Continue Reading

• 4 use cases for machine learning in the supply chain

  Use cases for machine learning in the supply chain include inventory and warehouse management, equipment maintenance, supplier management and cost savings.  Continue Reading

• 9 generative AI use cases in supply chain

  Generative AI's demand forecasting and inventory optimization abilities, among others, can help companies meet their goals. Learn how the technology can align with these efforts.  Continue Reading

• How CHROs, CISOs can partner to protect job applicant data

  Chief human resources officers and other HR leaders should ask themselves if they know where job applicant data resides, and if they understand the threats. Learn how to protect this information.  Continue Reading

• 5 challenges of using AI in procurement

  Using AI for procurement can present several challenges. Here's how chief procurement officers can ensure their organization reaps the most value from the technology.  Continue Reading

• CX trends enterprise leaders should know in 2026

  Customer experience is undergoing a great deal of change. As a result, business tech buyers should take note of some key CX trends shaping the industry in 2026.  Continue Reading

• The HR software buying team: Roles, responsibilities, tips

  Choosing the right HR software requires teamwork and forethought. Here's a look at which people to include in the evaluation and selection process and what their roles should be.  Continue Reading

• How HR leaders can spot and stop fake job applicants

  Some fake job applicants are attempting to gain access to an organization's internal systems. Learn how CHROs must work with other departments to guard against this threat.  Continue Reading

• VR in HR: How human resources can use VR and AR technology

  The use of augmented and virtual reality in HR processes is just beginning, but it has great potential in recruiting, onboarding, training and virtual workspaces.  Continue Reading

• 5 UC and collaboration trends reshaping the market in 2026

  The UC trends driving strategic priorities in 2026 include agentic AI, connected workspaces and security advancements to boost productivity and innovation.  Continue Reading

• 7 benefits and use cases of AI in procurement

  Using AI in procurement can improve supplier information and provide stronger governance. Here's what chief procurement officers should consider when evaluating the benefits of AI.  Continue Reading

• 5 key video conferencing trends to watch in 2026

  AI assistants in video conferencing have advanced beyond meeting transcripts and summaries to become key team members. Explore how AI will drive the top market trends of 2026.  Continue Reading

• 6 steps for a post-employee survey action plan

  Employee survey data is typically analyzed and then assigned to the proper executives, who then develop action plans. Learn how to create a post-employee survey action plan.  Continue Reading

• 7 customer experience trends to know in 2026

  Customer interaction analytics, autonomous agents and AI-driven upsells are some of the CX trends that could boost revenue, cut costs and improve customer service.  Continue Reading

• Best enterprise content management software of 2026

  When buying enterprise content management software, businesses have several products to consider. Here are some of the leading ECM platforms to evaluate.  Continue Reading

• AI creating new contact center jobs for agents

  While AI spawns new customer-facing and AI support roles, contact center leaders must consider the costs associated with retooling and upskilling their workforce.  Continue Reading

• How UCaaS solves the cost of poor communication

  Legacy UC systems are no longer enough to support today's employee communication needs. Explore why migrating to UCaaS is key to mitigate the cost of poor communication.  Continue Reading

• 10 HR analytics tools that can optimize your workforce

  HR analytics tools can improve workforce outcomes by reducing attrition, boosting employee satisfaction and helping to plan new hires. Here are 10 popular products to consider.  Continue Reading

• Enterprise AR and VR: Building the UC business case

  Enterprise VR and AR enable immersive collaboration, virtual training and improved CX, but also require careful consideration of business goals, costs and industry needs.  Continue Reading

• Comparing Microsoft Teams free vs. paid plans

  IT leaders evaluating Microsoft Teams must carefully consider which collaboration features are most important before deciding whether a free or paid version is the best option.  Continue Reading

• HR software buying mistakes to avoid

  The HR system selection process is rife with the potential for mistakes. Learn about some of the most common errors and how the HR software buying team can avoid them.  Continue Reading

• Contact center back-end integrations drive revenue growth

  By integrating contact center software with back-office apps, companies can improve employee productivity, customer satisfaction and ultimately their bottom line.  Continue Reading

• Accounting software integration examples and benefits CFOs should know

  Streamlining order-to-cash processes reduces manual data entry and can improve customer service. Discover other examples of accounting software integration use cases and benefits.  Continue Reading

• LMS integration use cases, how it can improve EX

  LMS integration can improve various aspects of a company's operations, including employee experience and compliance. Learn more about use cases and vendors to research.  Continue Reading

• How RCS business messaging transforms communication

  RCS gives businesses new ways to communicate with customers, clients and business partners. Learn how to ensure your RCS and unified communications strategies mesh.  Continue Reading

• 9 of the top employee review software for CHROs to investigate

  Not all employee review software is right for every company -- for example, one requiring more high-level software should bypass basic products. Learn more about the top offerings.  Continue Reading

• How to overcome LMS challenges and improve EX, retention

  Some of the most common challenges of using an LMS are security and managing the system. Learn how you can address these and other frequent LMS issues.  Continue Reading

• 6 process mining steps for CIOs, IT leaders

  Process mining is particularly relevant for CIOs and IT leaders in the context of ongoing digital transformation initiatives. Learn what steps to follow.  Continue Reading

• Focus rooms vs. huddle rooms: Optimizing collaboration spaces

  With the shift from traditional office spaces, focus rooms and huddle rooms are key for solo work and team collaboration. Learn how to optimize these spaces for workplace success.  Continue Reading

• 6 strategic LMS use cases driving workforce transformation

  Investing in learning management systems can benefit organizations in several ways, reducing risk as well as employee turnover. Learn more about LMS use cases.  Continue Reading

• Navigating UCaaS data sovereignty challenges

  Data sovereignty regulations continue to increase. Organizations have to carefully plan their UCaaS deployments to ensure that data is protected correctly.  Continue Reading

• 7 top MRP software for you to try

  Material requirements planning software can help companies simplify their manufacturing operations. Learn about some of the top possibilities that leaders should investigate.  Continue Reading

• Will AI replace HR? The answer is complicated

  Will HR be replaced by AI? While some HR tasks can be automated, other aspects of HR operations still require human judgment and possible intervention if needed.  Continue Reading

• How organizations can reskill and upskill employees in AI

  Creating a current, comprehensive view of workforce capabilities is vital, including noting capabilities and gaps. Learn what other steps to follow for reskilling employees in AI.  Continue Reading

• Redesigning workspaces for the return to office

  As more employees begin to trickle back to the office, it's time for companies to reassess their workspace and meeting room strategies to serve both in-office and remote workers.  Continue Reading

• 7 features to look for in asset management software

  Predictive maintenance, asset tracking and related software tools can help reduce costs for companies. Learn what other features to look for in asset management software.  Continue Reading

• 12 sales pipeline management best practices

  A few sales pipeline management best practices include monitoring key metrics, ensuring data is accurate and prioritizing high-value and high-intent prospects.  Continue Reading

• How to create an employee training plan: 7 steps + template

  Employee training requires a comprehensive plan to ensure that training methods are user-friendly, effective and aligned with the goals of employees and the organization.  Continue Reading

• 9 features to look for in an OMS

  Software evaluation teams should choose the OMS that best addresses their organization's unique requirements. Learn what features to look for in an order management system.  Continue Reading

• 8 tools to support a content audit

  These leading content audit tools can enhance content optimization and refine SEO strategies, ultimately boosting organic traffic performance.  Continue Reading

• How to create customer profiles, with examples

  Creating customer profiles gives brands a deep understanding of customers' needs and results in more successful marketing strategies. Here are the steps to get started.  Continue Reading

• Gen Z communication reshapes UC buying decisions

  The entry of Gen Z into the workplace changes how employees communicate and collaborate. How IT leaders buy and deploy UC tools needs to change as well.  Continue Reading

• Value chain vs. value stream: What are the differences?

  Understanding value chains vs. value streams can be difficult, but both approaches can help companies improve their operations and customer service. Learn more.  Continue Reading

• Comparing Microsoft Teams Rooms Basic vs. Pro licenses

  Microsoft is moving away from its legacy licensing framework for Teams Rooms. The new options, Basic and Pro, offer some compelling options, with larger groups likely going with Pro.  Continue Reading

• 10 common file-sharing security risks and how to prevent them

  IT administrators must understand the top file-sharing security risks and how to ensure they don't create vulnerabilities for the broader organization.  Continue Reading

• LXP vs. LMS: What are the differences?

  An LXP is often used in conjunction with an LMS but doesn't have to be. Learn more about LMS vs. LXP and how their use cases differ.  Continue Reading

• 8 challenges customer success teams face

  Effective customer success improves retention and growth, but many teams struggle to understand customers' goals, create a smooth onboarding process and align with sales teams.  Continue Reading

• Plan your meeting rooms for return to office success

  The return to office doesn't mean meeting rooms have the same role as they did before the pandemic. Choose the right software and hardware for a modern meeting room experience.  Continue Reading

• 7 last-mile delivery metrics to measure success

  Getting an accurate picture of last-mile delivery often requires measuring all related operational expenses. Learn more about important last-mile delivery metrics to measure.  Continue Reading

• 9 top ERP software picks for the retail industry

  Some ERP software is better than others for companies that are in the retail industry and need certain functionality. Learn some products that could work for your organization.  Continue Reading

• 10 software requirements to look for in an MES

  In production environments, a manufacturing execution system can help boost efficiency. Learn the required features that an MES should have before investing in the software.  Continue Reading

• 9 sales pipeline management tools

  CRM platforms and sales tools can help teams manage their sales pipelines and improve productivity across the board. These tools include Freshsales and Salesforce Sales Cloud.  Continue Reading

• Learn the 4 types of HR analytics

  Each type of HR analytics is most useful for specific situations. Learn more about the four types and the insights that they can offer companies.  Continue Reading

• 4 steps to implement UCaaS for small businesses

  UCaaS and small businesses go hand in hand because of their complementary agility and flexibility. But, before picking a UCaaS product, SMBs must assess their needs.  Continue Reading

• 6 leave of absence management vendors to consider

  Managing employee leaves of absence can be complicated and involves staying compliant, among other requirements. Learn which vendors offer leave of absence management tools.  Continue Reading

• CRM vs. CMS: How they differ and how to integrate them

  CMSes and CRM systems serve different purposes, but together, they can help organizations improve customer data management and automate sales and marketing strategies.  Continue Reading

• 3 ways UC offers the RTO analytics you need

  Unified communications analytics tools can help companies validate their return-to-office plans. See how it's done.  Continue Reading

• 6 benefits of using low-code ERP

  Using low-code ERP can result in easier user training and more agility, among other benefits. Learn more about how the software can help improve operations.  Continue Reading

• How to integrate your phone system with Microsoft Teams

  Before organizations migrate their existing phone systems into Microsoft Teams, they need to select the right telephony architecture that fits their business needs.  Continue Reading

• 8 ways ERP software can improve customer service

  By integrating sales, inventory and shipping data, ERP software helps companies avoid delays and stockouts. Learn more about how ERP software enables better customer service.  Continue Reading

• 9 challenges of data analytics in HR

  HR teams can capitalize on data they're already collecting by implementing analytics. But be on the lookout for these roadblocks.  Continue Reading

• Install Zoom on Linux: Best practices and troubleshooting tips

  Zoom makes it easy for Linux admins and users to access the app's capabilities, but there are still some steps you should take to ensure the installation is successful.  Continue Reading

• Create a video marketing strategy in 10 steps

  Video content can quickly engage people and reach broader audiences. A successful video marketing strategy should embrace different types of videos and SEO best practices.  Continue Reading

• AI for performance appraisals: Challenges and tips

  HR, managers and employees are all trying to navigate the AI hype and use the newer tools to best support the performance management process. Here's how to get it right.  Continue Reading

• 11 benefits, use cases for AI in logistics

  AI can play an important role in helping companies maintain the right inventory levels. Learn more about other benefits of using AI for your organization's logistics.  Continue Reading

• 5 best practices for enterprise asset management

  Enterprise asset management can help companies prevent problems down the line, such as equipment failure. Learn some best practices to follow to bring about success.  Continue Reading

• 11 benefits and use cases for AI in inventory management

  Retailers can use AI to monitor stock in stores and warehouses and have AI replenish high-turnover items. Learn other benefits and use cases for AI in inventory management.  Continue Reading

• The insights and benefits of unified communications analytics

  With the help of unified communications analytics, organizations can gain valuable insights into network performance, collaboration activities and security events.  Continue Reading

• Understand and manage Apple Safari WebRTC

  Apple's implementation of WebRTC is more rigid than competitors Chrome and Firefox. But that's not a bad thing.  Continue Reading

• 7 benefits, best practices for AI in performance reviews

  AI can help save time and bring other advantages to performance reviews, but reviews involve sensitive data, so HR must ensure their company is following best practices.  Continue Reading

• CMS and e-commerce: How they differ and work together

  Understanding the differences between CMSes and e-commerce platforms is vital for businesses. Yet, together, they help companies enhance customer experience and boost sales.  Continue Reading

• 6 best practices for using analytics in talent acquisition

  Learn the top approaches for using analytics in talent acquisition, including the necessity of ensuring data quality and consistently monitoring hiring KPIs.  Continue Reading

• 8 Drupal security best practices

  Drupal offers advanced security features, but admins must know how to implement and configure them. Best practices include using the latest version and backing up sites.  Continue Reading

• 6 of the top AI courses for HR professionals

  Learning potential use cases for AI is now important for every HR professional. These courses can give HR workers insight into how to get started or improve their skills.  Continue Reading

• HR job titles list: Learn the roles, differences

  HR job titles can be confusing for employees outside the HR department. Check out this list to learn the differences between the roles and any overlap between the jobs.  Continue Reading

• 12 ERP KPIs for post-implementation success

  Learn the metrics that help IT teams assess whether an ERP system has helped to streamline processes and improve overall business performance.  Continue Reading

• 6 benefits of succession planning

  Succession planning can help companies in various ways, including reducing business disruption and recruitment costs. Learn more about some of the benefits.  Continue Reading