Tips

Tips

• Microsoft Teams has HIPAA collaboration compliance benefits, risks

  Microsoft Teams can be a boon for communication and collaboration in healthcare settings, but collaboration compliance with HIPAA regulations must be top of mind.  Continue Reading

• Consider nonfunctional requirements for content services

  If developers do not build security, auditing, reporting and accessibility into content services from the very beginning, they will face major challenges implementing them later on.  Continue Reading

• HR data issues caused by lack of customization in HR systems

  As more HR systems move to the cloud, organizations may be unable to customize certain features to ensure accurate data capture. This can cause reporting errors or poor decision-making.  Continue Reading

• How to structure a VoIP budget when moving to the cloud

  When migrating to cloud communications, reevaluate your budgets to consolidate overlapping collaboration features, retire hardware and transition to an Opex model.  Continue Reading

• 6 live chat benefits to consider in a CX strategy

  Live chat enables customers to solve problems quickly and agents to multitask, but it also can be difficult to implement well and requires synchronous communication.  Continue Reading

• AI in cameras adds innovation to enterprise video conferencing

  Organizations that want to make the most of their meetings and develop new video use cases can turn to AI in cameras from cloud providers and video conferencing services.  Continue Reading

• How to use two-factor authentication in Horizon View

  Two-factor authentication is an important security layer for VDI deployments that helps to prevent breaches. Discover the ins and outs of implementing 2FA in VMware Horizon View.  Continue Reading

• What IT should know about the Microsoft Office app for Windows 10

  Microsoft released a new Microsoft Office app during an update to Windows 10. Learn about the changes that this new app brings and how to take advantage of its features.  Continue Reading

• Transition to Android Enterprise management before Android Q

  With the upcoming deprecation of Device Admin APIs, IT should look at the possibility of migration to Android Enterprise, Google's endorsed API program, for device management.  Continue Reading

• What you need to know about Flow Designer vs. Flow Builder

  Salesforce Flow Designer is on the way out, Flow Builder is in -- sort of. The new update includes features that may not make a big difference for developers.  Continue Reading

• Consider these factors for the device-as-a-service model

  IT professionals looking into device as a service should evaluate how the model can fit into their organization. Learn about the benefits of the device-as-a-service model.  Continue Reading

• How AI chatbots for enterprise use can help mobile admins

  Mobile chatbots that include AI technologies can help organizations simplify user and IT workflows. Learn exactly how these chatbots can fit within a mobility management strategy.  Continue Reading

• Prepare for California Consumer Privacy Act with these 5 questions

  At Oracle's Modern Customer Experience conference, a privacy professional shared tips on incorporating privacy into CX systems so businesses are ready for the CCPA.  Continue Reading

• Weigh the Citrix Workspace cost against its benefits

  Citrix Workspace is one of the leading workspace products, but it can be a steep investment. Determine whether the price tag will be worth it for your organization.  Continue Reading

• 8 best practices to create a Microsoft Teams pilot program

  Unsure if implementing Microsoft Teams is right for your organization? Learn how a pilot program can help test the platform to determine if it meets user needs.  Continue Reading

• 10 essential HR tools to supplement an existing HRMS

  HR departments may need to supplement their existing HRMS with tools for document management, reporting and analytics, and employee engagement.  Continue Reading

• How to use live chat for lead generation

  Live chat can successfully generate sales leads -- if done right. Here are four steps organizations can take to boost brand loyalty and close the deal.  Continue Reading

• What to know about Microsoft's new Windows Sandbox mode

  Windows Sandbox is Microsoft's integrated Windows 10 sandbox environment to test applications and files in isolation. Learn about the new program and its features.  Continue Reading

• How to add MDT applications with Chocolatey package manager

  The Microsoft Deployment Toolkit allows administrators to install applications during deployment. Here's how IT can simplify the process with Chocolatey's command-line input.  Continue Reading

• How to use PowerShell to track VDI resources

  It's never ideal to have underutilized servers in a VDI environment. Here's how IT pros can create a PowerShell script to track VDI resource utilization.  Continue Reading

• What are the benefits and disadvantages of video conferencing today?

  The advantages and disadvantages of video conferencing have evolved as video has become more accessible and affordable. Cultural changes have also influenced video adoption.  Continue Reading

• Pre-employment assessment tools enter the smartphone age

  AI and sentiment analysis are meant to make new mobile apps better at matching candidates with your organization. But experts say to tread carefully.  Continue Reading

• 4 customer insights research techniques for your organization

  Organizations conduct customer research in order to understand customers, create new products and increase revenue, all of which can be overwhelming without a strategy in place.  Continue Reading

• UCaaS vs. CCaaS: Weighing communications architecture integrations

  More organizations have a need to integrate UCaaS and CCaaS to support office and contact center workers. Two elements, in particular, will affect integration options.  Continue Reading

• Technology can aid diversity and inclusion in HCM, with caveats

  Vendors are increasingly building AI applications to be bias-free to address concerns around diversity and inclusion. The technology may help raise awareness of inequities that go beyond discrimination.  Continue Reading

• 4 use cases for Macs in the enterprise

  Microsoft Windows is typically regarded as the go-to enterprise desktop, but IT shouldn't rule out macOS. Consider four reasons to run macOS in the enterprise.  Continue Reading

• Salesforce learning resources include free and paid options

  While Salesforce offers a number of free and paid customer success tools to users, nonusers can also benefit through the use of Trailhead and the Trailblazer Community.  Continue Reading

• How to address the challenges of adopting AI in communications

  Adopting AI can be a complex process. AI in communications can be especially challenging, but organizations can take certain steps to overcome these hurdles.  Continue Reading

• 7 customer segmentation methods to help connect the dots

  Customer segmentation is essential to marketing, enabling businesses to provide the right people with the right products -- and is a move away from bulk appeals.  Continue Reading

• Find alternatives when Citrix Smart Scale reaches end of life

  Citrix will retire Smart Scale in May 2019, and its replacement is only for Citrix Cloud customers. Here's how IT pros can find alternatives to this VDI power management tool.  Continue Reading

• Considerations for choosing enterprise mobility tools

  Mobile device management may be long gone, but IT pros still have many options to enroll, secure and manage their organization's fleet of mobile devices. Discover what the options are.  Continue Reading

• 5 digital workspace components to look for

  The ideal digital workspace should handle a variety of tasks. By focusing on these five digital workspace components, IT pros can find the right platform to meet their needs.  Continue Reading

• Business objects are the future of content services platforms

  The focus of enterprise content management must shift from a CSP-based approach to a business object services model in order to meet business needs.  Continue Reading

• 4 use cases for Linux desktops in the enterprise

  Linux OS isn't as popular as Windows, but it still offers a variety of benefits, including flexibility and heightened security. Delve into these use cases for Linux desktops.  Continue Reading

• Conversational technology in HR can improve productivity

  Voice technology is finding a place in multiple industries from banking to healthcare. HR can also benefit from using the technology to handle common employee requests.  Continue Reading

• 5 things to know about Salesforce Customer 360

  Salesforce Customer 360 -- a tool that connects customer data stored in multiple silos -- is currently in beta and will be available to all users later this year.  Continue Reading

• 5 unusual ways to use AI in content management

  AI offers great opportunity for enhancing enterprise content management. Here are some more unusual use cases for AI that businesses should also consider.  Continue Reading

• Use data to create personalized content customers actually want

  As customers demand authentic, personalized content, CX teams have turned to personalization engines. But without the right data, personalization engines cause more challenges.  Continue Reading

• Benefits of mobile passwordless authentication

  With an authentication method for mobile devices that goes beyond password and username credentials, IT can prevent social engineering attacks, while maintaining device usability.  Continue Reading

• How to navigate a sea of UEM vendors

  The UEM market is relatively new and, therefore, confusing to navigate. But, with an analysis of what's out there, IT can begin to understand which product is the best fit.  Continue Reading

• 4 powerful AI for HR examples that show promise, minefields

  HR is already using AI to streamline the hiring process and save money on talent retention efforts. Here's what CHROs, recruiters and hiring managers should know.  Continue Reading

• Talent acquisition trends adapt to the cloud-enabled workforce

  As the workforce evolves, companies are experimenting with new models to find and engage talent while leveraging the cloud and the app economy.  Continue Reading

• Gaming company boosts call center employee engagement

  Gaming company Electronic Arts boosts customer experience by using a design thinking strategy to improve the employee experience in call centers.  Continue Reading

• 5 tips for iOS and Android kiosk device management

  IT pros can deploy configurations for kiosk devices with mobile management tools, such as Microsoft Intune. Consider these tips to ensure kiosk devices function as intended.  Continue Reading

• 7 steps to improve the onboarding process for new hires

  While recruiting and onboarding are two separate processes, combining them can create a better experience for new hires. Technology such as AI and machine learning can also help.  Continue Reading

• Benefits of direct autonomous authentication for mobile

  Direct autonomous authentication, a new mobile technology, authenticates users with mobile carrier technology faster than typical two-factor authentication methods.  Continue Reading

• Business collaboration strategies differ between IT and LOBs

  IT and lines of business have different requirements for collaboration technology. Learn why conflicting priorities can lead to unsanctioned app deployments.  Continue Reading

• 4 steps companies can take to improve the hiring process

  Organizations should review their current hiring process and update it to reflect changes in technology and the TA team, as well as goals for how the process should work.  Continue Reading

• VMware vSAN and HCI offer secure shared storage for VMs

  Coupling vSAN's all-flash storage features and vSphere availability support with HCI can lead to better resource utilization and workload performance.  Continue Reading

• 5 crucial ways to prepare for the CXO role

  Technophiles who have experience in sales and marketing, as well as social media awareness, may be best prepared for success in the role of chief experience officer.  Continue Reading

• How to create Windows 10 toast notifications with PowerShell

  IT can send pop-up notifications to a Windows 10 user's taskbar with a PowerShell module called BurntToast. Here's how to get started creating toast notifications.  Continue Reading

• Unified endpoint management tools enrich the user experience

  A well-conceived and well-executed UEM strategy that prioritizes UX can improve cross-platform capabilities, system access and ultimately worker productivity.  Continue Reading

• Use Android Enterprise to lock down mobile devices

  IT can integrate Android controls with EMM tools via APIs from Google's Android Enterprise program. These EMM capabilities can help IT manage updates and secure devices.  Continue Reading

• How EDR tools can improve endpoint security

  IT should be constantly re-evaluating security tool choices. Endpoint detection and response tools, for example, can be a good option to improve endpoint security.  Continue Reading

• DaaS providers faced with new delivery option

  Microsoft's Windows Virtual Desktop ups the ante on DaaS with multisession Windows 10 desktops. Increased competition could encourage other DaaS providers to innovate.  Continue Reading

• AI improves the HR hiring process for recruiters, candidates

  Companies can benefit from using AI in the hiring process to target applicants that an ATS might overlook or to direct candidates to other positions they may qualify for.  Continue Reading

• Benefits of multi-user Windows 10 in Windows Virtual Desktop

  Windows Virtual Desktop could be a game-changer in the DaaS market with the introduction of multi-user Windows 10. Understand the pros and cons of this new service.  Continue Reading

• 11 hiring process best practices to improve recruitment

  While there isn't one right way to approach the hiring process, certain best practices -- from using software to training everyone involved with recruitment -- can make it easier.  Continue Reading

• 6 reasons to keep your unified communications system on premises

  While many organizations are looking to the cloud for UC services, on- premises remains the reality for others. Learn which six factors fuel the decision to keep UC an on-premises deployment.  Continue Reading

• Key Android Enterprise security controls for mobile admins

  Mobile device admins should take advantage of Android Enterprise's security configurations to prevent threats such as data leakage and hackers bypassing authentication.  Continue Reading

• 4 Office 365 collaboration tools that mirror SharePoint

  In order to convince users to move away from SharePoint, Microsoft has built Office 365 collaboration tools that improve upon the legacy platform's core capabilities.  Continue Reading

• 8 best practices for adopting cloud video conferencing services

  Ready to migrate to cloud video conferencing? Keep these eight best practices in mind to pick a service that employees will use so you can achieve adoption success.  Continue Reading

• Content services and archiving records: It's complicated

  Content services complicate archiving. Microservices render records dynamically for many devices, while an archive should be a static rendering that outlives present data systems.  Continue Reading

• Improve VDI load balancing for Hyper-V deployments

  Managing virtual machine workloads is one of the crucial aspects of VDI management on Hyper-V hosts. The preferred method is Microsoft's dynamic load balancing.  Continue Reading

• How app layering can overcome app virtualization challenges

  App layering allows IT to manage applications independently. Learn about the other benefits of app layering and how it differs from application virtualization.  Continue Reading

• 8 ways to make the most of OneDrive file sharing tools

  More and more organizations are using OneDrive for enterprise content collaboration. Read how Microsoft's collaboration tool can fit into your daily workflow.  Continue Reading

• Learn Microsoft Intune's Android device management options

  IT can use Microsoft Intune management for several Android device scenarios. Intune admins must learn how to enroll each device type and Intune's limits.  Continue Reading

• Employee onboarding automation boosts retention, recruiting

  Software that automates the onboarding process has benefits that go far beyond labor savings in HR. It can be vital to a positive employee experience that impacts the bottom line.  Continue Reading

• Make VoIP the starting point for hybrid communications

  Moving to VoIP is the first step toward creating a hybrid unified communications architecture. Learn how to test and maintain voice quality for a successful migration.  Continue Reading

• Pros, cons of cloud-based IAM from Google, IBM, Amazon

  Amazon, Google and IBM all provide IAM tools with a cloud subscription. But before IT commits, it's important to evaluate the pros and cons of these free services.  Continue Reading

• Top 4 challenges of hyper-converged infrastructure for VDI

  HCI and VDI often go well together, providing simpler scalability and flexibility for virtual desktops. But what happens when a VDI deployment has requirements outside the norm?  Continue Reading

• Cybersecurity education: How HR can plan for the inevitable

  Cybersecurity is a major concern for any organization, but employees continue to be a top threat. HR can help mitigate insider risks by providing regular training and reminders.  Continue Reading

• 5 Windows 10 security settings to tweak

  Desktop security is crucial, and the default settings of Windows 10 can leave organizations vulnerable. Here are a few changes to ensure that Windows 10 is as secure as possible.  Continue Reading

• Know when to allow mobile device backup

  Mobile devices enrolled in MDM platforms should only be backed up in certain situations. Here's a rundown of what IT should allow in COPE, BYOD and COBO scenarios.  Continue Reading

• VMware Workstation 15's built-in REST API eases VM automation

  You can use Workstation 15's new REST API to automate VM tasks. Simply enable the GUI and sort tasks with a PowerShell script using either the get or put method.  Continue Reading

• Create a winning personalized customer journey

  Web content management platforms, customer data platforms and matchmaking can all help companies create and implement a personalized customer journey savvy consumers demand.  Continue Reading

• Secure VDI environments with these 3 tips

  Virtual desktops present unique security concerns. Take these three steps to better secure VDI environments from the start.  Continue Reading

• What to look for in a VDI troubleshooting tool

  VDI management is complicated, but the right troubleshooting tool can make it less so. IT should consider these factors when choosing a troubleshooting tool for its VDI deployment.  Continue Reading

• Avoid disastrous bottlenecks, scale storage for VDI with HCI

  HCI offers many benefits for VDI deployments, particularly when it comes to scaling resources. There are a few caveats to watch out for when planning storage for VDI, however.  Continue Reading

• Business desk phones see changing role in the enterprise

  Desk phones seem to be going the way of the Dodo in favor of softphones and mobile clients. But research suggests organizations are finding new ways to use desk phones for business.  Continue Reading

• ECM features of the future get an AI boost

  AI can help to retrieve and organize content, so it makes sense for ECM platforms to have AI capabilities. Take a look at how AI can enhance ECM.  Continue Reading

• How to make an inevitable SharePoint 2010 migration painless

  Don't get caught off guard by Microsoft's eventual retirement of its SharePoint 2010 CMS. Prepare for the inevitable with these tips on the migration process.  Continue Reading

• Windows 10 customizations for enterprise desktops

  Microsoft offers different services that IT can use to adjust its users' desktop experience. These Windows 10 customizations are a must in an admin's toolbox.  Continue Reading

• Why Linux on Samsung DeX creates challenges for IT

  Using DeX, users can create a Linux desktop with their Samsung smartphones. But IT should be aware of the challenges with its deployment and management.  Continue Reading

• How to access Windows 10 troubleshooting tools step by step

  Running into problems with Windows 10 booting, starting or other performance issues? Get to know the menus and options for Windows troubleshooting.  Continue Reading

• Tracking contingent workforce comes with benefits, challenges

  Contingent workers are becoming integral for many companies, but they come with unique benefits and challenges that can be mitigated by categorizing and tracking them in an HRMS.  Continue Reading

• Understanding the role of the intelligent enterprise in HR

  The intelligent enterprise can streamline HR processes and enable better decision-making with data. It can also aid in recruiting and improving the employee experience.  Continue Reading

• How to manage cookies across web browsers

  There are pros -- saved login credentials -- and cons -- privacy concerns -- to cookies. Either way, IT should understand how to manage cookies across web browsers.  Continue Reading

• 5 crucial WCM capabilities you can't live without

  Web content management systems should be able to do more than create and publish web content. Use this checklist to ensure that your WCM system can keep up with today's content needs.  Continue Reading

• AI in content management requires effort to work well

  AI can automate content management tasks such as personalization and metadata tagging. But it can present challenges too, so be aware of these common pitfalls.  Continue Reading

• How AI, machine learning improve real-time communications traffic

  Ready to move on from legacy quality-of-service policies for your real-time communications? AI and machine learning offer new ways to simplify and improve real-time traffic management.  Continue Reading

• How to find Wi-Fi settings in Windows 10

  In Windows 10, the Wi-Fi -- and wired -- connectivity settings are in a new spot, but they're as easy to access and configure as ever. You just have to know where to look.  Continue Reading

• 5 common examples of employee feedback for HRMS projects

  Ongoing employee feedback can provide your organization with insight into HRMS features that are not working correctly and new features that should be implemented.  Continue Reading

• Where the UCaaS market is and where it's headed

  Fresh survey results from Nemertes show a dynamic market for UC as a service with some unpredictable impact on organizations and networking staff.  Continue Reading

• Top ways unified communications in the cloud affects you

  Rapid developments in cloud-based unified communications means there is no time to lose when it comes to planning the strategic and tactical reorganization of your IT team.  Continue Reading

• Using AI in HR: Software has smartened up, but have users?

  An HR tech expert outlines the questions to ask to ensure that an AI application bases its decisions on rules and data that comply with your organization's goals and policies.  Continue Reading

• How does Parallels Mac Management for Microsoft SCCM work?

  With Mac Management from Parallels, IT professionals can manage Windows and Apple macOS desktops side by side with System Center Configuration Manager's native features.  Continue Reading

• How to use PowerShell to troubleshoot Windows desktops

  When IT uses remote access to troubleshoot a user's desktop, it prevents the user from working. PowerShell, however, allows IT to fix a problem without disturbing the user.  Continue Reading

• Be aware of new OneDrive and SharePoint security features

  SharePoint and OneDrive shops can implement recent security features to improve the content sharing process. Discover what's new from Microsoft and how these features can help.  Continue Reading

• 8 important questions to ask HRMS vendors during evaluation

  Knowing the right questions to ask before choosing an HRMS vendor can ensure that the software is implemented as planned, without incurring any additional costs.  Continue Reading