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Digital transformation in healthcare boosts patient engagement

This article is part of the Pulse issue of July 2018, Vol. 6, No. 3
Here in Massachusetts , the Mass. Bay Transportation Authority -- the T, as we locals call it -- discontinued the metal token as a form of payment in 2012. The era of its reloadable plastic replacement, the CharlieCard, had officially begun as the turnstiles of yore gave way to automated fare gates. You tapped your card on the sensor, et voilà, the gates opened -- most of the time, at least. Mass confusion -- pardon the stately pun -- ensued, but you'd be hard-pressed to find a commuter today who longs for the weighed-down wallets and clink of coins in a fare box. I am loath to admit, however, that we were several years behind other transit systems: New York stopped using tokens in 2003, Chicago in 1999. Healthcare is undergoing its own transformation as a new wave of technology renders the likes of paper records obsolete. However, much like the transition from tokens to CharlieCards, the digital transformation in healthcare hasn't been without its growing pains. Patients newly empowered by smartphones and consumer devices ...
Features in this issue
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Healthcare AI struggles with funding and data quality
Finding enough funds and validating data quality can be heavy challenges when it comes to adopting AI technology in healthcare organizations. Hospital IT professionals explain their approaches.
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Use of AI in healthcare seen saving lives of patients
Prevention of heart attacks and diagnoses of cancer may one day improve, thanks to AI. Infograph statistics reveal promising findings for AI applications in healthcare.
Columns in this issue
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Digital transformation in healthcare boosts patient engagement
As healthcare becomes increasingly digital, patients expect a top-notch experience accessing their medical information as they bid farewell to paper records.
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Healthcare APIs weave into common lingo of federal officials
It's hard to imagine that a federal health policy announcement would have ever included the term 'API', but it's on the minds of health regulators.