Tips

Tips

• The business case to prioritize UC interoperability

  With multi-platform unified communications systems the norm rather than the exception, organizations have to take special care to make sure their systems serve a common goal.  Continue Reading

• 4 examples of common HR compliance problems

  Common HR compliance problems include discriminatory hiring practices, poor recordkeeping, worker misclassification, pay and benefits errors, and missing employee training.  Continue Reading

• Learn what to include on an HR compliance audit checklist

  An HR compliance audit checklist can help HR teams review records, recruiting, pay, benefits, employee relations, workplace safety and handbook policies.  Continue Reading

• 6 benefits of a learning management system

  A learning management system can centralize training, support compliance, improve access, provide learning data and help HR scale employee upskilling and reskilling programs.  Continue Reading

• 5 risks of overemployment that HR should be aware of

  Some organizations haven't specifically addressed overemployment in their HR policies. Learn about the risks of not doing so and the actions CHROs should take.  Continue Reading

• 5 steps for implementing automation in procurement

  Workflow mapping and stakeholder engagement should happen before companies select technology for procurement automation. Learn more about steps for CPOs and CSCOs to follow.  Continue Reading

• How to choose a CX provider: A practical buyer's guide

  When assessing new CX vendors and technologies, enterprise tech buyers need to consider several factors, including technical and business-level buying decisions.  Continue Reading

• 6 interview questions for boomerang employees

  Boomerang employees can bring valuable experience, but interviews should test why they left, what changed and whether they fit the current team  Continue Reading

• 5 employee experience trends for 2026

  One recent employee experience trend is an increased focus on employee experience as a competitive advantage. Learn what CHROs should know about the latest in employee experience.  Continue Reading

• 5 AI features to look for in an LMS

  An LMS can draw on employee data from multiple HR systems, then make recommendations. Learn more about AI-powered LMS features that companies should look for.  Continue Reading

• 4 use cases for an LMS with AI

  AI can help HR and learning leaders by summarizing learning data, automating routine work and identifying a company's emerging training needs. Learn more.  Continue Reading

• Making the case for vertical UC: ROI, compliance and efficiency

  Not all companies benefit from a one-size-fits-all unified communications deployment. Verticalized UC lets companies tailor platforms to fit their specific needs.  Continue Reading

• AI for CX quick wins: Implement 5 strategies for rapid ROI

  AI-driven triage agents, proactive outreach, agent assist, interaction analytics and automated coaching are five quick wins that organizations could implement now in CX.  Continue Reading

• Using generative AI to improve VoIP communications

  Integrating GenAI with VoIP can deliver cost savings and efficiency through automated call routing, real-time translation, advanced analytics and intelligent chatbots.  Continue Reading

• 8 tips for a successful ERP upgrade project

  Follow this expert advice to avoid surprises, such as data mapping hassles and high implementation costs, and to ensure that the new ERP system is a change for the better.  Continue Reading

• 5 benefits of an LMS with AI

  AI can recommend LMS training for areas where an employee needs improvement, as well as for areas that can benefit an employee's career growth. Learn other benefits.  Continue Reading

• UC observability shines light on user experience, financial ROI

  Traditional UC monitoring tools are no longer good enough. UC observability tools give companies a new strategic weapon to measure components like user experience.  Continue Reading

• 4 ways to support contact center calling redundancy

  Cloud-based phone systems offer contact centers more reliability, but that doesn't mean they're immune to system failures. Learn how to safeguard your contact centers.  Continue Reading

• Customer service tiers and escalation paths explained

  Customer service tiers range from self-service to expert help. CX pros need to understand these tiers so they can allocate investments and resources effectively.  Continue Reading

• 5 benefits of predictive maintenance

  Predictive maintenance eliminates the need for routine inspections and reduces unneeded maintenance, which can reduce costs. Learn about the benefits of predictive maintenance.  Continue Reading

• How to build a successful Mac enterprise management strategy

  As hybrid work reshapes IT, macOS has evolved from exception to strategic priority, requiring organizations to balance governance, security and cost control.  Continue Reading

• 3 steps for an effective corporate video strategy

  A video-first business goes beyond basic conferencing to embrace video for internal employee collaboration and external customer communications.  Continue Reading

• Top 7 UCaaS features to enhance productivity

  Enterprises have historically used UCaaS to reduce operating costs. No longer. Today, due in part to AI, companies view UCaaS as the most efficient way to boost collaboration.  Continue Reading

• Prepare a complete ERP readiness assessment for your company

  Before starting an implementation, you need to determine whether the organization has the culture, resources and structure to support an ERP system. Here are the essential steps.  Continue Reading

• AI call routing: What it is, how it works and what it means for CX

  AI call routing connects customers with contact center agents quickly and with context. While that sounds great, businesses still have to deal with some challenges.  Continue Reading

• AI self-service benefits and best practices

  Customer service is now the top area for AI adoption across the enterprise. Follow these best practices to implement AI-driven self-service in your organization.  Continue Reading

• 8 key aspects of a mobile device security audit program

  A mobile device audit program helps IT assess endpoint inventory, access controls, encryption, MDM, UEM, BYOD risk, compliance and remediation across mobile endpoints.  Continue Reading

• Why mobile security audits are important in the enterprise

  Mobile devices bring their own set of challenges and risks to enterprise security. To handle mobile-specific threats, IT should conduct regular mobile security audits.  Continue Reading

• Securing AI meeting assistants: What IT leaders need to know

  More companies are deploying AI agents to make their meetings more efficient. But these tools can also expose companies to some significant security risks.  Continue Reading

• How to conduct a mobile app security audit

  Mobile app security audits help IT identify weaknesses in code, APIs, authentication, data storage and third-party components throughout the app lifecycle.  Continue Reading

• Achieve cross-platform UC parity in mixed OS environments

  Unified communications helps companies optimize their workflows, but disparate OSes and user devices pose roadblocks. A practical parity strategy can help.  Continue Reading

• 7 ways to collect customer data that keep you compliant

  Customer data can improve CX, marketing and sales decisions, but organizations must collect it transparently, protect it and follow applicable privacy laws.  Continue Reading

• Understanding how GPOs and Intune interact

  Group Policy and Microsoft Intune are both mature device management technologies with enterprise use cases. IT should know how to pick between these tools, or when to use both.  Continue Reading

• Composable vs. programmable communications explained

  Composable and programmable communications offer flexibility, customization and cost savings compared to traditional UC. But they also risk complexity and governance challenges.  Continue Reading

• Enhanced 911 transitions to Next Generation 911

  Next Generation 911 supports richer emergency communications and better location data. Learn what NG911 means for enterprise 911 compliance, mobile calls and risk.  Continue Reading

• 12 steps you need to carry out post-ERP implementation

  Learn the essential steps your project team must take to ensure ERP implementation is successful after the go-live.  Continue Reading

• How to manage E911 in a multivendor UC environment

  Multivendor phone systems can complicate E911 management. Third-party platforms can help centralize call routing, location management and compliance.  Continue Reading

• Navigating 911 compliance in the hybrid workplace

  Hybrid work, cloud calling and mobile phones complicate 911 compliance. Learn how IT teams can reduce risk and help employees get emergency assistance.  Continue Reading

• 6 key strategies to ensure 911 compliance

  Multivendor phone systems can complicate E911 management. Third-party platforms can help centralize call routing, location management and compliance.  Continue Reading

• How generative AI for business enhances collaboration

  Generative AI, in combination with agentic AI, presents some intriguing use cases that companies should consider as they assess their collaboration needs.  Continue Reading

• Understanding CX buying committees and decision dynamics

  CX data is now more integrated with other departments. As a result, CX tech buying decisions include more stakeholders. Vendors need to understand this dynamic.  Continue Reading

• A complete ERP requirements checklist (with template)

  The requirements checklist might be the most important document in ERP planning and implementation. Here's what a good checklist should include, plus a template to start your own.  Continue Reading

• Vibe coding in CX: Benefits, risks and real-world uses

  CX vibe coding should be a safe sandbox play that looks to quicken internal tasks. For now, the security risks are too great for production-level customer interactions.  Continue Reading

• Why vertical UC platforms beat one-size-fits-all services

  A one-size-fits-all UC platform isn't always the best choice. Explore the unique communications needs of different industries and how leading vendors are tailoring their services.  Continue Reading

• 8 tips to improve cybersecurity for accounting

  CISOs must establish clear policies about approved AI tools and acceptable data use. Learn additional ways CFOs and CISOs can improve their company's accounting cybersecurity.  Continue Reading

• 4 strategies to control unified communications costs

  Reduce UC license waste, strengthen compliance and improve ROI with strategic governance. Explore four key strategies for IT leaders to control platform costs.  Continue Reading

• How HR can protect employees' personal information

  Employees' personal information is some of the most valuable data at a company, and HR must work to help protect it. Learn how HR can help bolster data security efforts.  Continue Reading

• What to do when Windows 10 Print Management is missing

  IT administrators might need to find the Print Management Console for a variety of reasons, but sometimes it's nowhere to be found. Learn the steps to take in a situation like this.  Continue Reading

• How to choose a B2B e-commerce platform

  When choosing a B2B e-commerce platform, businesses should prioritize scalability and composability, evaluate native features and consider cost and integration challenges.  Continue Reading

• How CHROs can prevent employee experience challenges

  Delivering a good employee experience is critical for retaining employees. Explore key challenges that can hinder employee experience and how CHROs can guard against them.  Continue Reading

• Building AI governance strategies for modern UC platforms

  An effective AI governance strategy for UC requires human review, bias mitigation, data transparency and security controls. CISO involvement is key to success and ROI.  Continue Reading

• How AI inferred sentiment analysis unlocks customer insights

  Automated customer sentiment evaluations can help organizations understand their customers better, replace manual tasks and boost revenue by uncovering buying signals.  Continue Reading

• 7 challenges, best practices for ERP data migration

  Resource constraints, poor data quality and system compatibility issues can complicate ERP data migration, but following best practices can substantially mitigate risks.  Continue Reading

• How to fix Windows 11 when Secure Boot and TPM don't work

  When organizations upgrade to Windows 11, they encounter several unique requirements, including TPM 2.0, UEFI and Secure Boot. Learn how to handle these requirements.  Continue Reading

• How to ensure webcam functionality on remote desktops

  As distributed workforces become the norm, more employees use remote desktops. To support these workers, IT must be able to set up and troubleshoot peripheral devices like webcams.  Continue Reading

• Protecting collaboration with behavior-based access controls

  Traditional security tools may not be enough to keep modern collaboration sessions secure. Behavior-based access controls could be the answer.  Continue Reading

• Configuring folder redirection works with roaming profiles

  Folder redirection helps keep user files out of roaming profiles, improving consistency and reducing profile bloat in virtual desktop environments.  Continue Reading

• 5 steps of an ERP implementation communication plan

  Communicating effectively about an ERP implementation is a must because of the complexity and stress of the project. Learn what steps to follow to create a communication plan.  Continue Reading

• How to address roaming profiles with GPOs

  Roaming profiles can personalize nonpersistent virtual desktops, but IT should plan GPOs, folder redirection, profile versions and FSLogix alternatives.  Continue Reading

• UC consolidation boosts employee experience in the AI era

  More is not better when it comes to UC tools. IT leaders must consider platform consolidation to balance the employee experience and AI productivity.  Continue Reading

• 4 common video conferencing problems and how to solve them

  Video conferencing has come a long way, but it's still plagued by challenges like poor audio and glitchy networks. A little planning can help make these issues disappear.  Continue Reading

• How to set up a new Intune deployment

  Organizations can deploy Microsoft Intune effectively by following five critical steps that establish security, compliance and device management from the ground up.  Continue Reading

• UC stack evolution: Integrated vs. best-of-breed considerations

  Today's UC market requires IT leaders to make a strategic choice: integrated suite simplicity vs. best-of-breed flexibility. Prioritize key drivers, governance, UX and ROI.  Continue Reading

• Top methods for collecting customer feedback

  Businesses should collect customer feedback to address customer issues and create positive experiences. AI tools can help show deeper insights into customer sentiment.  Continue Reading

• How to calculate the total cost of ownership of ERP software

  You won't know the true ROI of a new ERP system without having a good idea how much it could cost in the long run. Here are the kinds of costs -- some not so obvious -- to include.  Continue Reading

• Choosing an MDM for Apple management in the enterprise

  Examine Apple MDM capabilities, key features and use cases and how platforms support enterprise device management, security, scalability and governance.  Continue Reading

• How to plan a full laptop deployment with app provisioning

  Efficient laptop deployments require careful strategizing across seven key stages. Learn how to ensure security and productivity -- from initial planning to ongoing management.  Continue Reading

• How to plan an AI-driven hybrid conference room setup

  AI is being tapped to help organizations fortify their hybrid conference rooms with video and audio features designed to achieve meeting equity for all participants.  Continue Reading

• Understand, optimize and track customer journey touchpoints

  Customer journey touchpoints enable businesses to create excellent customer experience and drive long-lasting customer loyalty -- if understood and optimized properly.  Continue Reading

• Procurement automation use cases for CSCOs to consider

  There are many potential use cases for procurement automation, with the source-to-pay process alone offering various opportunities for simplifying supply chain work. Learn more.  Continue Reading

• A guide to Intune Suite licensing for endpoint management

  As Microsoft makes changes to the structure of Intune and updates pricing, organizations need to evaluate their endpoint management licensing options.  Continue Reading

• VoIP analytics transforms call data into business insights

  VoIP analytics can identify trends in call performance that IT leaders correlate with business outcomes to improve call quality, security and customer experience.  Continue Reading

• 12 generative AI tools for marketing and sales teams

  Generative AI tools can automate content creation, personalize outreach and analyze customer data. Compare 12 tools for marketing and sales teams.  Continue Reading

• How Apple's MDM options can support enterprise endpoints

  Explore how mobile device management platforms streamline Apple device enrollment, security, compliance and deployment for organizations of all sizes.  Continue Reading

• Top 8 e-signature software providers for 2026

  E-signature software enhances workflows and reduces paper use. Organizations should compare integrations, workflows, compliance features, and pricing before choosing a platform.  Continue Reading

• How do digital signatures work?

  Digital signatures help organizations verify signer identity and detect tampering, but teams should choose them only when a transaction needs stronger trust, evidence and compliance controls  Continue Reading

• Collaboration security and governance must be proactive

  Collaboration tools are prime targets for attackers eager to gain access to enterprises. A proactive security strategy not only protects tools but also boosts ROI.  Continue Reading

• Compare SAP greenfield vs. brownfield approach for S/4HANA

  Here's an explanation of the key differences between SAP greenfield vs. brownfield, what a third, hybrid approach can do for an S/4HANA migration and questions to help you decide.  Continue Reading

• How to remove a device from Intune enrollment

  When a Windows device leaves service, IT should choose the right Intune removal action based on whether it must preserve personal data, retire access or fully reset the endpoint.  Continue Reading

• 3 BYOD security risks and how to prevent them

  BYOD security risks now extend beyond lost phones and malware. Organizations should focus on identity, app protection, device compliance and clear response plans for personal endpoints.  Continue Reading

• What can organizations do to address BYOD privacy concerns?

  BYOD privacy concerns focus on the extent of IT's access to personal devices. Clear policies, selective management, and transparent enrollment can balance privacy and security.  Continue Reading

• Understanding BYOD policy enforcement and creation

  A modern BYOD policy should balance user privacy with app, access and device controls that protect corporate data on personal endpoints.  Continue Reading

• What Windows answer files do and how to use them

  Explore what Windows answer files are, why every IT professional should be familiar with them, and how they simplify and automate installations at scale.  Continue Reading

• 16 top applicant tracking systems for 2026

  Modern ATSes provide features, such as advanced branding options, diversity and inclusion tools, and integration with complementary systems. Learn the top products.  Continue Reading

• How to centralize customer interaction data in one platform

  Organizations often have reams of customer interaction data. But how do they centralize and unify this information? Well, a customer data platform helps.  Continue Reading

• AI innovation in UCaaS requires compliance balancing act

  Companies must find a way to ensure that regulatory compliance becomes a fundamental part of how they integrate AI with UCaaS platforms.  Continue Reading

• What to do when device settings don't migrate to Windows 11

  Device settings don't always make the jump from Windows 10 to Windows 11, leaving IT teams to fix driver issues, hardware conflicts and upgrade failures that disrupt users.  Continue Reading

• 8 examples of document version control

  Document version control strategies help teams manage collaboration, approvals, retention and recovery across modern content platforms.  Continue Reading

• 5 change management risks CHROs must plan for

  Change management risks can derail initiatives and drive compliance issues, costs and employee resistance. Learn how CHROs can identify, mitigate and reduce their impact.  Continue Reading

• How to fix keyboard connection issues on a remote desktop

  When a remote desktop keyboard stops responding, IT admins should check local hardware, client settings, keyboard layout mismatches and the remote session’s device status.  Continue Reading

• How to add and enroll devices to Microsoft Intune

  Microsoft Intune provides various Windows enrollment options, with Windows Autopilot being a top choice for corporate devices. Learn how to plan and configure these approaches.  Continue Reading

• How to enable Copilot in Microsoft 365: A step-by-step guide

  Copilot for Microsoft 365 offers AI-powered functionality to users, but there's more to consider before installing it. Data governance and licensing determine the setup process.  Continue Reading

• Top AI recruiting tools and software of 2026

  AI now reaches every corner of recruiting and talent acquisition. Here's the latest on AI tools, from chatbots to agentic AI, plus details on products from 9 top vendors.  Continue Reading

• How contact centers detect and prevent fraud

  Scammers may target contact centers, but comprehensive agent training, authentication techniques and advanced technologies can protect businesses and customers.  Continue Reading

• How agentic AI modernizes outbound sales campaigns

  AI agents can contact customers, make decisions, act autonomously and close a sale with little or no human involvement. They can also renew orders and attempt upsells.  Continue Reading

• Converging UC and end-user computing: Key challenges for IT

  Optimizing the end-user computing environment means overcoming the hassles that can plague the delivery of UC-based voice and video.  Continue Reading

• How HR can create a successful change management strategy

  The first step of creating a change management strategy is articulating why the change needs to happen. Learn more about how HR leaders can create an effective strategy.  Continue Reading

• 5 customer journey phases businesses should understand

  The customer journey does not end at the sale. Businesses need to understand how awareness, consideration, purchase, retention and advocacy shape the full customer experience.  Continue Reading

• 12 top HR software and tool options to consider in 2025

  To help CHROs whittle down their HR software shortlist, learn the pros and cons of some top vendors and tools, and get buying tips to ensure the purchase is a success.  Continue Reading

• Contact center monitoring best practices for CX leaders

  A well-designed monitoring program identifies customer pain points and gathers valuable intelligence that can improve agent performance and CX, as well as products and services.  Continue Reading