Communications & Collaboration
Top Stories
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Feature
12 Aug 2026
Desktop video conferencing hardware now built for hybrid work
Desktop video hardware offers organizations hybrid work benefits, including high-quality video for home workers and simplified IT management. But getting buy-in can be a challenge. Continue Reading
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Answer
12 Aug 2026
How can IT manage video conferencing interoperability?
Video interoperability is challenging but necessary for today's enterprise. Evaluating vendor partnerships and choosing hardware that supports multiple video services are key. Continue Reading
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Definition
12 Aug 2026
What is UCaaS? Unified communications as a service guide
Unified communications as a service (UCaaS) is a cloud delivery model that offers a variety of communication and collaboration applications and services. Continue Reading
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Definition
12 Aug 2026
IP telephony (Internet Protocol telephony)
IP telephony (Internet Protocol telephony) is a general term for technologies, products and services that use the Internet Protocol's packet-switched connections to support voice calling, voicemail, video calling, video conferencing, faxing and instant messaging. Continue Reading
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Tip
30 Jul 2026
The business case to prioritize UC interoperability
With multi-platform unified communications systems the norm rather than the exception, organizations have to take special care to make sure their systems serve a common goal. Continue Reading
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Tip
22 Jul 2026
Making the case for vertical UC: ROI, compliance and efficiency
Not all companies benefit from a one-size-fits-all unified communications deployment. Verticalized UC lets companies tailor platforms to fit their specific needs. Continue Reading
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Tip
21 Jul 2026
Using generative AI to improve VoIP communications
Integrating GenAI with VoIP can deliver cost savings and efficiency through automated call routing, real-time translation, advanced analytics and intelligent chatbots. Continue Reading
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Tip
16 Jul 2026
UC observability shines light on user experience, financial ROI
Traditional UC monitoring tools are no longer good enough. UC observability tools give companies a new strategic weapon to measure components like user experience. Continue Reading
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Tip
15 Jul 2026
4 ways to support contact center calling redundancy
Cloud-based phone systems offer contact centers more reliability, but that doesn't mean they're immune to system failures. Learn how to safeguard your contact centers. Continue Reading
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Tip
09 Jul 2026
3 steps for an effective corporate video strategy
A video-first business goes beyond basic conferencing to embrace video for internal employee collaboration and external customer communications. Continue Reading
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Tip
09 Jul 2026
Top 7 UCaaS features to enhance productivity
Enterprises have historically used UCaaS to reduce operating costs. No longer. Today, due in part to AI, companies view UCaaS as the most efficient way to boost collaboration. Continue Reading
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Tip
29 Jun 2026
Securing AI meeting assistants: What IT leaders need to know
More companies are deploying AI agents to make their meetings more efficient. But these tools can also expose companies to some significant security risks. Continue Reading
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Feature
25 Jun 2026
CIOs must rethink governance for AI collaboration tools
AI is transforming collaboration platforms into knowledge repositories, creating new governance challenges around data retention, access and compliance. Continue Reading
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Tip
18 Jun 2026
Achieve cross-platform UC parity in mixed OS environments
Unified communications helps companies optimize their workflows, but disparate OSes and user devices pose roadblocks. A practical parity strategy can help. Continue Reading
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Tip
15 Jun 2026
Composable vs. programmable communications explained
Composable and programmable communications offer flexibility, customization and cost savings compared to traditional UC. But they also risk complexity and governance challenges. Continue Reading
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Tip
12 Jun 2026
Enhanced 911 transitions to Next Generation 911
Next Generation 911 supports richer emergency communications and better location data. Learn what NG911 means for enterprise 911 compliance, mobile calls and risk. Continue Reading
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Tip
12 Jun 2026
How to manage E911 in a multivendor UC environment
Multivendor phone systems can complicate E911 management. Third-party platforms can help centralize call routing, location management and compliance. Continue Reading
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Tip
12 Jun 2026
Navigating 911 compliance in the hybrid workplace
Hybrid work, cloud calling and mobile phones complicate 911 compliance. Learn how IT teams can reduce risk and help employees get emergency assistance. Continue Reading
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Tip
12 Jun 2026
6 key strategies to ensure 911 compliance
Multivendor phone systems can complicate E911 management. Third-party platforms can help centralize call routing, location management and compliance. Continue Reading
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Tip
11 Jun 2026
How generative AI for business enhances collaboration
Generative AI, in combination with agentic AI, presents some intriguing use cases that companies should consider as they assess their collaboration needs. Continue Reading
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Feature
11 Jun 2026
The UC stack is becoming a data platform
Meetings, chats, recordings, transcripts and AI summaries are turning UC platforms into enterprise data environments that need governance and ownership. Continue Reading
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Tip
09 Jun 2026
Why vertical UC platforms beat one-size-fits-all services
A one-size-fits-all UC platform isn't always the best choice. Explore the unique communications needs of different industries and how leading vendors are tailoring their services. Continue Reading
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Tip
04 Jun 2026
4 strategies to control unified communications costs
Reduce UC license waste, strengthen compliance and improve ROI with strategic governance. Explore four key strategies for IT leaders to control platform costs. Continue Reading
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Feature
04 Jun 2026
Why midmarket buyers are rethinking their UCaaS strategies
Midmarket companies are turning to UCaaS as limited IT resources drive demand for platforms that provide AI, integrations and compliance capabilities. Continue Reading
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Tip
28 May 2026
Building AI governance strategies for modern UC platforms
An effective AI governance strategy for UC requires human review, bias mitigation, data transparency and security controls. CISO involvement is key to success and ROI. Continue Reading
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Tip
21 May 2026
Protecting collaboration with behavior-based access controls
Traditional security tools may not be enough to keep modern collaboration sessions secure. Behavior-based access controls could be the answer. Continue Reading
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Feature
20 May 2026
Turn data exhaust into business direction
Calls, chats, tickets and customer interactions already create operational analytics signals. The challenge is turning that data into decisions without dashboard overload. Continue Reading
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Tip
18 May 2026
UC consolidation boosts employee experience in the AI era
More is not better when it comes to UC tools. IT leaders must consider platform consolidation to balance the employee experience and AI productivity. Continue Reading
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Tip
12 May 2026
4 common video conferencing problems and how to solve them
Video conferencing has come a long way, but it's still plagued by challenges like poor audio and glitchy networks. A little planning can help make these issues disappear. Continue Reading
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Feature
08 May 2026
Explore UCaaS architecture options and when to choose them
The first step to a UCaaS migration is evaluating architecture options. Explore key UCaaS features and how to choose which UCaaS architecture best suits your organization's needs. Continue Reading
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Tip
07 May 2026
UC stack evolution: Integrated vs. best-of-breed considerations
Today's UC market requires IT leaders to make a strategic choice: integrated suite simplicity vs. best-of-breed flexibility. Prioritize key drivers, governance, UX and ROI. Continue Reading
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Tip
01 May 2026
How to plan an AI-driven hybrid conference room setup
AI is being tapped to help organizations fortify their hybrid conference rooms with video and audio features designed to achieve meeting equity for all participants. Continue Reading
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Feature
01 May 2026
The UC stack gets the policy job
As UCaaS platforms add AI and become central to hybrid work, enterprises need to balance cloud scale with control over communications data, compliance and policy. Continue Reading
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Answer
28 Apr 2026
How to enable a Teams-contact center integration
Integrating Teams with contact centers offers agents advanced calling and collaboration features. Explore the three integration models: Connect, extend and unify. Continue Reading
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Tip
24 Apr 2026
VoIP analytics transforms call data into business insights
VoIP analytics can identify trends in call performance that IT leaders correlate with business outcomes to improve call quality, security and customer experience. Continue Reading
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Tip
23 Apr 2026
Collaboration security and governance must be proactive
Collaboration tools are prime targets for attackers eager to gain access to enterprises. A proactive security strategy not only protects tools but also boosts ROI. Continue Reading
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Feature
20 Apr 2026
When collaboration starts becoming operational drag
What looks like healthy teamwork can mask unclear ownership, weak decision rights and fragmented tools that slow execution, raise costs and wear people down. Continue Reading
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Tip
16 Apr 2026
AI innovation in UCaaS requires compliance balancing act
Companies must find a way to ensure that regulatory compliance becomes a fundamental part of how they integrate AI with UCaaS platforms. Continue Reading
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Feature
16 Apr 2026
Data sovereignty becomes a double-edged sword for UC
The growing demand for data sovereignty in UC requires a careful balancing act between the scalability of modern collaboration tools and control over security and privacy. Continue Reading
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Tip
10 Apr 2026
Converging UC and end-user computing: Key challenges for IT
Optimizing the end-user computing environment means overcoming the hassles that can plague the delivery of UC-based voice and video. Continue Reading
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Feature
07 Apr 2026
Where collaboration overload signals burnout risk
Collaboration overload is a systemic issue, not a cultural one. Excessive meetings and unclear decision rights lead to burnout, operational drag and hindered growth. Continue Reading
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Feature
03 Apr 2026
Detroit Pistons' cloud phone migration enables AI expansion
The Detroit Pistons ditched their on-premises phone system for RingCentral during an arena move. The migration enabled the organization to integrate AI with its contact center. Continue Reading
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Answer
03 Apr 2026
Business live streaming rivals the best of broadcasting
This isn't your company's old webinar. New tools and capabilities are enabling organizations to turbocharge their live streaming events and reach audiences in novel ways. Continue Reading
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Feature
31 Mar 2026
9 execs on why CCaaS is so busy right now
Contact centers are home to living, breathing customer interactions. AI is helping companies mine that data and refine their customer experiences. Continue Reading
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Feature
30 Mar 2026
Rethinking UC security amid the rise of deepfake technology
IT leaders at Enterprise Connect discussed why organizations must adopt new security measures to identify and stop deepfakes in voice and video calls. Continue Reading
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Feature
30 Mar 2026
The death of the seat: AI's effect on UC pricing models
AI costs are threatening traditional SaaS budgets. UC and CX leaders face new pricing models, vendor lock-in risks and the challenge of defining AI ROI. Continue Reading
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Feature
24 Mar 2026
Why IT leaders must prioritize hybrid work accessibility
As companies push return-to-office policies, IT leaders must ensure disabled employees aren't left behind. Explore how AI enables hybrid work accessibility. Continue Reading
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News
17 Mar 2026
Mitel elevates hybrid cloud control with Edge and WX
Mitel Edge and WX enable organizations to maintain control of critical systems while taking advantage of AI for streamlined workflows and communication. Continue Reading
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News
16 Mar 2026
Zoom integrates agentic AI across platform portfolio
AI Companion 3.0 is breaking down communications silos across meetings, calls, chat and contact center. New custom AI agents also automate sales, IT and marketing workflows. Continue Reading
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Conference Coverage
16 Mar 2026
Everything Enterprise Connect 2026: News, trends and insights
Check out the latest news and analysis from Enterprise Connect, the largest enterprise communications, customer experience and collaboration event in North America. Continue Reading
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Tip
11 Mar 2026
How does Microsoft Teams track user activity?
As remote work gains traction, companies want to monitor productivity. Learn how Microsoft Teams tracks activity and how to ensure employee privacy. Continue Reading
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Tip
06 Mar 2026
From packet loss to productivity: The new era of video KPIs
AI has reshaped video meetings, and success can no longer be judged by jitter or latency. Explore why IT leaders must adopt new KPIs to measure meeting effectiveness. Continue Reading
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Feature
06 Mar 2026
Understanding the origins of complexity in enterprise software
Enterprise software portfolio complexity grows quietly as ERP, HR, CX and UC platforms integrate with AI and legacy systems, creating hidden dependencies and operational costs. Continue Reading
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Feature
04 Mar 2026
Enterprise Connect 2026 brings AI from hype to reality
Enterprise Connect 2026 addresses AI adoption practicalities for UC and CX, including governance policies, AI silos, deepfake threats and industry-specific offerings. Continue Reading
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Feature
03 Mar 2026
How collaboration platforms are becoming cost-control systems
Collaboration platforms have evolved into cost-control systems, shaping labor efficiency, governance and licensing economics in ways that directly affect enterprise margins. Continue Reading
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Tip
27 Feb 2026
Adoption training key to UC deployment success
Deployed properly, unified communications can reshape how an organization conducts business. But success won't happen unless users understand and buy into the platform's benefits. Continue Reading
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Tip
24 Feb 2026
How to evaluate top UCaaS providers and vendors of 2026
Organizations have many considerations to make when adopting UCaaS. Learn how to evaluate key capabilities from UCaaS providers, including AI, mobility, security and integrations. Continue Reading
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Tip
24 Feb 2026
Sustainability in UC: A call to action for IT leaders
Unified communications yields some intriguing advantages for IT leaders developing strategies to reduce their organization's environmental impact. Continue Reading
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Answer
21 Feb 2026
Can Microsoft Teams chat be monitored?
IT administrators can monitor Microsoft Teams chats, but effective oversight requires the right Microsoft 365 licensing, compliance policies and governance controls. Continue Reading
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Feature
19 Feb 2026
Enterprise IT decisions no longer wait on decision-makers
Learn why cost structures, vendor timelines and pricing models are forcing enterprise IT decisions earlier -- often before strategies feel fully formed. Continue Reading
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Feature
13 Feb 2026
Patterns forming in enterprise software ownership
As enterprise systems become more integrated, ownership shifts downstream, exposing gaps among accountability, coordination and operational outcomes. Continue Reading
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Feature
12 Feb 2026
9 top unified communications providers for 2026
Compare the latest architecture developments, as well as advanced communications and collaboration UC platform features, offered by the leading unified communication providers. Continue Reading
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Feature
12 Feb 2026
Pressure points affecting enterprise software decisions
As systems interconnect, decision order and timing increasingly shape outcomes, narrowing options and increasing adjustment pressure. Continue Reading
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Tip
10 Feb 2026
5 remote work communication challenges and how to fix them
Successful remote work communication depends on more than tools alone. Explore the technology, governance and usage gaps that create risk for IT teams and how to address them. Continue Reading
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Answer
10 Feb 2026
Hot desking vs. hoteling: Which hybrid model works?
As hybrid work shrinks traditional office footprints, organizations must decide how to support in-office employees. Hot desking and hoteling offer two distinct approaches. Continue Reading
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Feature
09 Feb 2026
Constraints influencing enterprise software choices
Decisions on enterprise software are being made earlier in the lifecycle, limiting reversibility and compressing timelines before ownership and governance are established. Continue Reading
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Tip
06 Feb 2026
8 AI meeting assistants to consider in 2026
AI meeting assistants now come packed with powerful features to improve employee productivity and meeting workflows. So, which AI tool is best for your organization? Continue Reading
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Feature
06 Feb 2026
UC user adoption training must evolve for hybrid work
Learn why user adoption training remains key to UC success in hybrid environments -- and how employee experience platforms can help. Continue Reading
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Tip
06 Feb 2026
Assess unified communications pros and cons for hybrid work
Unified communications as a service is getting renewed attention as organizations support hybrid workforces. Here’s what IT leaders should understand before deploying UCaaS. Continue Reading
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Tip
06 Feb 2026
How to make a business case for unified communications
Making a business case for unified communications isn't the same as deciding on a PBX. ROI, for example, isn't as important. But training is. Here is what you should focus on. Continue Reading
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Answer
05 Feb 2026
RCS vs. SMS: What's the difference?
RCS is a newer messaging standard with advanced features and improved business messaging. Comparing RCS and SMS helps IT leaders assess business and customer messaging options. Continue Reading
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Feature
02 Feb 2026
What's next for unified communications and what isn't
Unified communications decisions are being shaped by everyday tradeoffs around AI, hybrid meetings and tool sprawl -- often before leaders realize it. Continue Reading
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Tip
29 Jan 2026
Designing UC platforms for seamless collaboration anywhere
Unified communications is much more than just a productivity tool. For companies to be successful, UC must be viewed as part of the organization's overall strategic objective. Continue Reading
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Feature
26 Jan 2026
Hybrid meeting hardware tackles equity challenges
Hybrid meeting equity improves when IT and AV leaders focus on the experience. New AI-based products from Crestron and Logitech help participants see and hear each other better. Continue Reading
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Tip
15 Jan 2026
Build a strategy to tap GenAI in unified communications
By harnessing generative AI, companies can dramatically improve the value of their unified communications platforms. Among the results: Quicker and more effective decision-making. Continue Reading
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Tip
13 Jan 2026
Compare Teams vs. Workspace for collaboration needs
Companies need to carefully weigh their needs before deciding which collaboration platform works best. Both Teams and Workspace offer unique benefits. Continue Reading
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Tip
12 Jan 2026
The future of work: Key UCaaS trends for IT leaders in 2026
AI is transforming UCaaS into the central hub for work. Discover the trends IT leaders must navigate to drive productivity and collaboration in 2026. Continue Reading
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Tip
02 Jan 2026
5 UC and collaboration trends reshaping the market in 2026
The UC trends driving strategic priorities in 2026 include agentic AI, connected workspaces and security advancements to boost productivity and innovation. Continue Reading
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Tip
26 Dec 2025
5 key video conferencing trends to watch in 2026
AI assistants in video conferencing have advanced beyond meeting transcripts and summaries to become key team members. Explore how AI will drive the top market trends of 2026. Continue Reading
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Feature
19 Dec 2025
AI rewrites ROI for next-generation video conferencing
As AI drives the advancement of video systems, IT leaders must reevaluate infrastructure needs and develop new ROI frameworks that align with improved business outcomes. Continue Reading
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Tip
11 Dec 2025
How UCaaS solves the cost of poor communication
Legacy UC systems are no longer enough to support today's employee communication needs. Explore why migrating to UCaaS is key to mitigate the cost of poor communication. Continue Reading
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Tip
09 Dec 2025
Enterprise AR and VR: Building the UC business case
Enterprise VR and AR enable immersive collaboration, virtual training and improved CX, but also require careful consideration of business goals, costs and industry needs. Continue Reading
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Tip
09 Dec 2025
Comparing Microsoft Teams free vs. paid plans
IT leaders evaluating Microsoft Teams must carefully consider which collaboration features are most important before deciding whether a free or paid version is the best option. Continue Reading
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News
26 Nov 2025
Microsoft bets on human-agent team collaboration
At Microsoft Ignite, executives outlined the future of human-agent collaboration where AI agents are gaining specialized roles to enhance team collaboration. Continue Reading
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Tip
20 Nov 2025
How RCS business messaging transforms communication
RCS gives businesses new ways to communicate with customers, clients and business partners. Learn how to ensure your RCS and unified communications strategies mesh. Continue Reading
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Tip
30 Oct 2025
Focus rooms vs. huddle rooms: Optimizing collaboration spaces
With the shift from traditional office spaces, focus rooms and huddle rooms are key for solo work and team collaboration. Learn how to optimize these spaces for workplace success. Continue Reading
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Feature
24 Oct 2025
Assessing the value of agentic AI in unified communications
IT leaders should pause before rushing into agentic AI for unified communications. First, nail down the business outcomes that will actually prove its value. Continue Reading
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Tip
23 Oct 2025
Navigating UCaaS data sovereignty challenges
Data sovereignty regulations continue to increase. Organizations have to carefully plan their UCaaS deployments to ensure that data is protected correctly. Continue Reading
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Feature
10 Oct 2025
Cisco and Microsoft deepen partnership for meetings, AI
Cisco and Microsoft have taken the next interoperability step by natively integrating Teams with Cisco devices. Explore the collaboration announcements from WebexOne. Continue Reading
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Tip
24 Sep 2025
Redesigning workspaces for the return to office
As more employees begin to trickle back to the office, it's time for companies to reassess their workspace and meeting room strategies to serve both in-office and remote workers. Continue Reading
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Definition
22 Sep 2025
What is communications platform as a service (CPaaS)?
Communications platform as a service is a cloud-based delivery model that lets organizations add real-time communications capabilities, such as voice, video and messaging, to business applications by deploying application programming interfaces. Continue Reading
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Feature
15 Sep 2025
Avaya, Mitel bet on hybrid on-premises unified communications
Avaya and Mitel's restructuring does not spell the end of on-premises unified communications. Hybrid models remain key for many organizations. Continue Reading
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Quiz
05 Sep 2025
Test your knowledge of E911 compliance requirements
Compliance with E911 regulations must be a core part of an organization's phone system strategy. Take this quiz to see how well you know E911 compliance requirements. Continue Reading
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Tip
03 Sep 2025
Gen Z communication reshapes UC buying decisions
The entry of Gen Z into the workplace changes how employees communicate and collaborate. How IT leaders buy and deploy UC tools needs to change as well. Continue Reading
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Definition
03 Sep 2025
What is Cisco Webex? Everything you need to know
Cisco Webex is an AI-powered product suite of video conferencing and collaboration tools with features for workplace communication and information exchange. Continue Reading
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Tip
25 Aug 2025
Comparing Microsoft Teams Rooms Basic vs. Pro licenses
Microsoft is moving away from its legacy licensing framework for Teams Rooms. The new options, Basic and Pro, offer some compelling options, with larger groups likely going with Pro. Continue Reading
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Tip
18 Aug 2025
Plan your meeting rooms for return to office success
The return to office doesn't mean meeting rooms have the same role as they did before the pandemic. Choose the right software and hardware for a modern meeting room experience. Continue Reading
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Tip
05 Aug 2025
4 steps to implement UCaaS for small businesses
UCaaS and small businesses go hand in hand because of their complementary agility and flexibility. But, before picking a UCaaS product, SMBs must assess their needs. Continue Reading
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Tip
31 Jul 2025
3 ways UC offers the RTO analytics you need
Unified communications analytics tools can help companies validate their return-to-office plans. See how it's done. Continue Reading
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Tip
29 Jul 2025
How to integrate your phone system with Microsoft Teams
Before organizations migrate their existing phone systems into Microsoft Teams, they need to select the right telephony architecture that fits their business needs. Continue Reading
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Tip
17 Jul 2025
Install Zoom on Linux: Best practices and troubleshooting tips
Zoom makes it easy for Linux admins and users to access the app's capabilities, but there are still some steps you should take to ensure the installation is successful. Continue Reading
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Feature
14 Jul 2025
Tariffs reshape UC hardware costs and supply strategies
Tariffs are driving up UC hardware costs, forcing vendors into supply chain shifts and price hikes. In response, many IT buyers are turning to cloud-based communications software. Continue Reading