Weigh the pros and cons of technologies, products and projects you are considering.
Weigh the pros and cons of technologies, products and projects you are considering.
How do you evaluate contact center platforms from UC vendors?
If your organization is using third-party contact center services, make sure they integrate deeply with your unified communications environment. Continue Reading
Do you need session border controllers with an SD-WAN deployment?
As SD-WAN grows in popularity, enterprise SBCs still have their place on the network. Learn how the two technologies can work together to support and secure VoIP. Continue Reading
Benefits of artificial intelligence in communication
Enterprises that want to enhance their UC strategies can see several benefits of artificial intelligence in communication, collaboration, information access and UC endpoint control. Continue Reading
On-premises contact center technology on the decline
On-premises contact centers are decreasing in popularity as more organizations look to cloud-based and hosted services for their contact center technology. According to a recent Gartner Magic ... Continue Reading
Lifesize looks to make outfitting huddle rooms cheaper
Lifesize has released a cloud-based device for wireless screen sharing. The vendor also previewed a video conferencing kit designed for outfitting huddle rooms for video conferencing. Continue Reading
Open UC platforms improve communication workflow, but carry risks
An API-based integration between UC and business apps can improve workflows and contextual communication. But the integrations may carry security risks.Continue Reading
How will speech technologies integrate with UC apps?
Analyst Jon Arnold examines use cases for speech technologies in the enterprise and explains how UC vendors expect to add speech tools to their platforms.Continue Reading
Dolby Voice Room conferencing product wins Network Innovation Award
Dolby's new video conferencing product, Dolby Voice Room, targets the huddle room market, while touting high-end audio capabilities and ease of management.Continue Reading
AV1 video codec carries clout with royalty-free status
Industry giants, including Cisco and Microsoft, have backed AOMedia's new royalty-free codec. So, what does this mean for royalty-bearing video coding standards?Continue Reading
Should you buy contact center services in a UC bundle?
Is an integrated contact center with UC right for your organization? UC expert Jon Arnold explains how to compare stand-alone and bundled contact center services.Continue Reading
Will social messaging apps and Apple Business Chat supplant SMS?
The limitations of SMS are starting to emerge. Meanwhile, social messaging apps and Apple Business Chat offer richer interactions between customers and contact centers.Continue Reading
How do Twilio Flex API-based services affect contact center software?
Twilio Flex, a programmable contact center platform, reflects an emerging trend toward software products built on APIs, according to API expert Tsahi Levent-Levi.Continue Reading
Cloud video services spark adoption of conferencing tools
Video conferencing is becoming prevalent in most unified communications products. Cloud video services, in particular, have fueled the adoption of video conferencing tools.Continue Reading
Open-office plans prompt noise-mitigation technology
From noise-cancellation headsets to officewide acoustic management systems, organizations are looking to quell noisy chatter associated with open-office environments.Continue Reading
New contact center services boost customer engagements
Contextual communications within contact center services can improve customer engagement. New products from Oracle and TTEC aim to ease the exchange between customers and agents.Continue Reading
What are the benefits of SD-WAN services vs. MPLS?
When weighing SD-WAN vs. MPLS for unified communications architecture, SD-WAN prevails. Networking expert Carrie Higbie Goetz explains the benefits of SD-WAN services over MPLS.Continue Reading
How to navigate a Microsoft Teams migration from Skype for Business
A Microsoft Teams deployment seems inevitable for Skype for Business users. Learn how to prepare your organization, whether you're in the cloud or on premises.Continue Reading
CPaaS vs. UCaaS platform: Which should you choose?
While the CPaaS vs. UCaaS debate might focus on overlapping features, the two technologies can be complementary, according to industry analyst Michael Brandenburg.Continue Reading
New UC products highlight unified communications market trends
ZK Research focuses on eight UC products that emphasize strategic business value in light of unified communications market trends.Continue Reading
Cloud contact center benefits include simplicity, integrations
More organizations are putting their contact center in the cloud to simplify and integrate their agent communications. But other organizations are taking a hybrid approach.Continue Reading
Vonage Business Cloud offers midmarket cloud-native UCaaS
Adding a Vonage cloud business option for the underserved midmarket, ZK Research says new UCaaS option was built with a cloud-native approach to accommodate market changes quickly.Continue Reading
What's driving the adoption of WebRTC services today?
WebRTC adoption is influenced by the ecosystem around the technology, including browser support and commercial products. Emerging technologies could also affect future deployments.Continue Reading
Communication API vendors offer serverless architecture benefits
A serverless architecture benefits communication developers in several ways, including fewer maintenance tasks, automated scalability and quicker time to market.Continue Reading
Which business messaging app will prevail in the contact center?
Apple, Facebook and Google are rolling out messaging apps that connect businesses and consumers. As a result, contact centers should consider an omnichannel messaging strategy.Continue Reading
Is the virtual SBC market poised for rapid growth?
Recent market developments and research indicate virtual SBC products could see a significant upswing, as companies find success with virtualized offerings.Continue Reading
Evaluate team collaboration tools to increase productivity
Organizations need to consider several factors when buying a team collaboration tool, including deployment options and security features.Continue Reading
Consolidating overlapping tools for enterprise collaboration
Tools for enterprise collaboration are most effective when users work on the same platform. Consider these best practices to consolidate overlapping features.Continue Reading
How the top cloud collaboration tools stack up
Team collaboration apps have saturated the UC market. See how the leading products compare on calling features, video conferencing support, pricing and other criteria.Continue Reading
Emerging technologies to fuel collaboration industry growth
Business communications is getting more contextual and intelligent, thanks to emerging technologies, such as AI and APIs. UCC tools are adapting to these new trends.Continue Reading
How to navigate the enterprise collaboration market
When evaluating enterprise collaboration services, first look inward at your company needs. Some key collaboration criteria include scalability, security and uptime.Continue Reading
Five predictions for communication and collaboration trends in 2018
In the new year, watch for team collaboration tools to become the primary user interface. And one UC vendor might mark the end of life for its on-premises platform.Continue Reading
Workplace by Facebook, Amazon Chime and Walmart -- too big to ignore
A little more than a year ago, Facebook crashed the unified communications party. The largest social network in the world launched Workplace by Facebook, a collaborative platform for business ...Continue Reading
Does an API deployment only involve developers?
API development requires not only programmers and developers, but the business insight of legacy IT. Learn why employees with legacy backgrounds are vital to an API strategy.Continue Reading
Evaluating SBC vendors for cloud communications infrastructure
As more organizations move their communications infrastructure to the cloud, session border controllers must follow suit. In 2016, nearly 40% of North American business users were using some form ...Continue Reading
Virtual assistant apps not quite geared for businesses, yet
While popular among consumers, virtual assistant tools are not exactly deployed in enterprises. But IT leaders are showing interest in this emerging business technology.Continue Reading
How do APIs affect enterprise communications systems?
Communications APIs can change how organizations use their communications infrastructure. API expert Tsahi Levent-Levi explains the two ways APIs reshape enterprise telephony.Continue Reading
Mobile unified communications market has growing pains
The mobile UC market needs to offer products that make access to voice, text and video platforms simple, which means enterprises will rely on native device apps in the meantime.Continue Reading
Video conferencing usage gets new analytics to gauge ROI
Instead of assuming video ROI success, enterprises can now see a correlation between video conferencing usage and productivity with the help of new analytics tools.Continue Reading
Keeping cloud-based unified communications grounded
Cloud-based unified communications brings with it a chance for networking pros to transform and innovate their networks -- and their own IT skill sets.Continue Reading
Is a communications API SLA strong enough for enterprises?
When downtime occurs, an API service-level agreement should pinpoint customer and vendor responsibilities. Enterprises will need to monitor their API SLA closely.Continue Reading
Apple Business Chat looks to polish customer messaging
Harvesting the power of the iPhone, Safari web browser and other search assets, Apple is looking to cultivate integrated chat between businesses and customers.Continue Reading
Seeking use cases for digital collaborative whiteboards
As a fairly new business technology, touchscreen whiteboards are trying to find their way into the enterprise market. Some companies, however, are struggling to find use cases.Continue Reading
Disadvantages of interactive whiteboards: Cost, lack of interoperability
Large-screen collaboration devices offer some powerful communications tools. But buyers also need to heed some of the disadvantages of interactive whiteboards.Continue Reading
UCaaS providers reap the benefits of changing attitudes toward cloud
Many organizations are viewing UCaaS as a more secure alternative to their on-premises technologies. Is it time for you to consider unified communications as a service?Continue Reading
How can near-real-time communication modes offer context?
While text-based communication is growing in popularity, it lacks the context of voice or video communication. UC expert Jon Arnold explains how contextual communications can fill the gap.Continue Reading
API vendors show how to build web-calling features
In this video, see how API vendors are providing the building blocks to support web-based communications. Browser-based calling, in particular, is a fundamental feature.Continue Reading
Voice applications, analytics suites part of UC evolution
In this video, Vonage and Plantronics demonstrate their latest innovations. See how a voice API and analytics suite are helping advance enterprise communications.Continue Reading
Cisco Spark Board, Polycom camera refocus on video conference rooms
While big boardroom video conferencing deployments are perhaps a thing of the past, video meetings could find a new home in small and medium-sized meeting rooms.Continue Reading
Unified communications platforms get contextual, customizable
UC clients often undergo evolutionary development, rather than revolutionary changes. See how two vendors in particular are looking to advance enterprise communications.Continue Reading
Do communication APIs complement or challenge UC products?
Embedded communications, like click-to-call or click-to-video, can enhance business workflows. But are these new API tools ready for enterprise use?Continue Reading
Unified communications vendors and users continue consolidation
In this video with analyst Irwin Lazar, explore some key market trends, including industry consolidation, UC analytics and the emergence of artificial intelligence tools.Continue Reading
Cloud unified communications carrying more clout
Current cloud trends in unified communications include hybrid deployments and an increase in video conferencing adoption. But is hybrid just one step toward a pure-cloud model?Continue Reading
New software and cloud trends support enterprise collaboration evolution
Digital transformation plans are becoming popular; and for some organizations, enterprise collaboration is at the heart of it all. The days of collaborating only in the office with a set number of ...Continue Reading
WebRTC market expected to see more gradual changes
In the new year, track these WebRTC market trends -- the proliferation of API platforms, the adoption of live broadcast streaming, and whatever Microsoft and Apple decide to do.Continue Reading
Is team chat the evolution of business social software?
As a younger generation of workers favors messaging-based communication, team chat apps have emerged to fit the changing needs for business social software.Continue Reading
Team chat apps: Please talk amongst yourselves
Small talk can yield a big return on investment. In an age when most workplace communication happens digitally, team messaging apps -- and their GIFs -- boost morale.Continue Reading
Polycom video conferencing system offers widespread capabilities
Polycom's video conferencing system provides companies of all sizes with flexible deployments for mobile devices, desktop computers and meeting rooms.Continue Reading
Decoding the CPaaS market: A look at vendors, products and customers
Communications platform as a service, or CPaaS, came to life in 2016. The evolving market exudes a dual nature with two kinds of customers, products and vendors emerging.Continue Reading
Cisco Spark, Slack ignite fledgling team messaging market
Emerging team messaging platforms have great potential. Cisco Spark, in particular, is poised to affect the UC market, but widespread enterprise adoption remains unclear.Continue Reading
Cisco Collaboration certification technical quiz: Part 2
This Cisco Collaboration certification quiz tests your knowledge of telephony, gateways and messaging. Take the quiz to see if you're ready for the Cisco Collaboration exams.Continue Reading
The business case for video conference technology just got easier
Use cases for video conference technology have transformed recently, as the software-as-a-service model provides greater flexibility, lower cost of ownership and easier deployments.Continue Reading
Take this WebRTC architecture quiz to boost your tech skills
The WebRTC architecture demands widespread knowledge of different computer science disciplines. Take this quiz to test your WebRTC technical expertise.Continue Reading
This CCNP Collaboration quiz tests your Cisco UC smarts
The Cisco Collaboration certification covers several technological components from ports to protocols. Take this quiz to test your knowledge of Cisco UC technologies.Continue Reading
Unify OpenScape Voice: Product overview
With support for mobility, video and scalability for up to 500,000 users, OpenScape Voice -- and the rest of the Unify UC portfolio -- is well-suited for large enterprises.Continue Reading
Avaya UC product overview: Aura Communication Manager
The Avaya Aura Platform, perhaps best suited for larger enterprises, supports messaging, voice, video, presence and mobility features, as well as virtualization.Continue Reading
Mitel VoIP 3300 series controllers: Product overview
The Mitel VoIP platform consists of the 3300 series controllers. With support for up to 2,000 SIP trunks, the 3300 series can replace legacy telephony in small or large businesses.Continue Reading
ShoreTel phone system: Product overview
The ShoreTel VoIP system boasts several voice switches, simplified administration and automated backup. The premises platform is ShoreTel's replacement for PBX telephony.Continue Reading
Cisco UCM voice over IP system: Product overview
Designed for small and medium businesses, as well as large enterprises, Cisco UCM provides voice over IP technology that can replace a legacy telephone system.Continue Reading
Comparing the leading VoIP vendors and their products
Before purchasing a VoIP system, enterprises need to carry out careful research as VoIP vendors offer intricate products with varying capabilities.Continue Reading
Toshiba IPedge VoIP System Product Overview
The Toshiba IPedge is a secure software-based VoIP system intended to replace legacy telephony.Continue Reading
How challenging is implementing BYOD in a UC environment?
What are some challenges of implementing BYOD in a UC environment? UC expert Jon Arnold explains the three high-level challenges organizations face with BYOD.Continue Reading
How do media servers differ from media gateways?
Expert Carrie Higbie explains how media servers differ from media gateways and how media servers are useful in video and voice environments.Continue Reading
Google Hangouts vs. Skype: A comparative look
Google's challenging Microsoft in the video conferencing market. This chart offers a feature-by-feature comparative look at Google Hangouts vs. Skype.Continue Reading
What is a call park phone feature and how does it work?
UC expert, Matt Brunk, explains a call park phone feature, how it works and how it compares to a visual call park feature in this expert response.Continue Reading