News

News

• September 06, 2018 06 Sep'18

  LogMeIn enhances GoToWebinar with analytics, on-demand viewer

  LogMeIn has added interactive analytics and a video editor to GoToWebinar. The vendor also made available to all users a new website for publishing on-demand videos.

• August 31, 2018 31 Aug'18

  Zoom audio feature could reduce PSTN costs for large enterprises

  Zoom has expanded a service that helps large organizations reduce PSTN costs by establishing SIP connections to the Zoom audio cloud.

• August 30, 2018 30 Aug'18

  Polycom VVX series adds four new desk phones

  A new cloud-based device management service will help Polycom partners provision and troubleshoot the vendor's devices, including four new Polycom VVX series phones released this week.

• August 29, 2018 29 Aug'18

  Nice inContact adds analytics, omnichannel support to CXone

  Nice inContact has enhanced the cloud contact center CXone with new analytics and quality management tools, while also expanding omnichannel support for social media.

• August 24, 2018 24 Aug'18

  Amazon Chime app adds dial-out, single sign-on features

  The Amazon Chime app has new dial-out and single sign-on features, but the cloud-based messaging and meetings platform still trails rivals, including Cisco Webex and Zoom.

• August 23, 2018 23 Aug'18

  Mitel targets enterprises with MiCloud Engage contact center

  MiCloud Engage, an over-the-top cloud contact center, could help Mitel better compete with Avaya and Cisco in the enterprise market.

• August 22, 2018 22 Aug'18

  Cisco wants to help developers build Webex integrations

  Cisco has revamped the Cisco DevNet page for Webex Meetings. The development of additional Webex integrations should make the platform more attractive to businesses.

• August 17, 2018 17 Aug'18

  Microsoft and Amazon sync AI voice assistants Alexa, Cortana

  The integration of the AI voice assistants Alexa and Cortana combines Amazon's familiarity among consumers with Microsoft's adjacency to office productivity software.

• August 15, 2018 15 Aug'18

  Microsoft Skype for Business update fixes Mac bugs

  Microsoft has released a semi-annual Skype for Business update for on-premises users that includes several bug fixes and feature enhancements for the platform's Mac client.

• August 14, 2018 14 Aug'18

  SAP Concur creates Slack bot for booking flights

  SAP Concur has created a Slack bot for booking travel and reporting expenses, as Slack doubles down on an approach to team collaboration centered on third-party integrations.

• August 10, 2018 10 Aug'18

  Avaya earnings show cloud, recurring revenue growth

  The latest Avaya earnings report shows the company is increasing cloud sales and hitting revenue targets, even as it continues to operate at a loss.

• August 09, 2018 09 Aug'18

  Facebook targets WhatsApp business messaging at large enterprises

  WhatsApp business messaging is the latest social channel to enter the contact center, coming on the heels of Apple's beta release of the consumer-to-business iOS messaging service Apple Business Chat.

• August 03, 2018 03 Aug'18

  Cisco and Google deepen collaboration partnership

  Cisco and Google have committed to creating seamless integrations between Webex and the productivity apps in G Suite, which should help both vendors compete against Microsoft.

• August 02, 2018 02 Aug'18

  Gartner UC Magic Quadrant ranking belies Avaya's challenges

  Avaya was once again named a leader in the Gartner UC Magic Quadrant. But analysts say the vendor could struggle to add customers given the growing dominance of Microsoft and Cisco.

• August 01, 2018 01 Aug'18

  Cisco lays groundwork for augmented reality in Cisco Webex app

  This month, the 135 million Cisco Webex app users will get access to a refreshed UI, as the vendor is ramping up to support more advanced video use cases, such as augmented reality.

• July 27, 2018 27 Jul'18

  Atlassian-Slack deal marks end of HipChat, Stride

  Slack, which is facing more aggressive competition from Microsoft, bought Atlassian HipChat and Stride. The Atlassian-Slack deal marks the start of a strategic partnership.

• July 27, 2018 27 Jul'18

  Skype for Business 2019 nudges users to cloud

  Skype for Business 2019, released in preview this week, will extend support for on-premises unified communications deployments through at least 2023.

• July 26, 2018 26 Jul'18

  Vendors race to adopt Google Contact Center AI

  Google has entered the contact center market with the release of an AI platform supporting virtual agents and call analytics. Leading vendors, including Cisco and Genesys, were quick to adopt Google Contact Center AI.

• July 25, 2018 25 Jul'18

  Apple Business Chat adds Cisco as partner

  Apple Business Chat is now compatible with Cisco's contact center platform. Apple has closely guarded access to the business-to-consumer messaging service since its beta release this spring.

• July 20, 2018 20 Jul'18

  Microsoft adds live broadcasting software to Teams

  Microsoft has added live broadcasting software to Microsoft Teams and Yammer through a new integration with Microsoft Stream.

• July 19, 2018 19 Jul'18

  Missions acquisition will simplify Slack integrations

  Slack's acquisition of Missions will help users without coding knowledge take full advantage of its platform by making it easier to build custom Slack integrations and workflows.

• July 18, 2018 18 Jul'18

  8x8 X Series combines UC and contact center

  The cloud delivery model has made it easier to combine unified communications and contact center technologies into a single platform, as evidenced by the release of the 8x8 X Series this week.

• July 13, 2018 13 Jul'18

  Microsoft Teams free version takes on Slack, Cisco Webex

  The new Microsoft Teams free version takes advantage of Microsoft's online Office suite to lure customers that might be considering competing products from Cisco and Slack.

• July 13, 2018 13 Jul'18

  Team collaboration secondary in Workplace by Facebook app

  Organizations are deploying the Workplace by Facebook app to build community among large and geographically diverse workforces. In that sense, the platform is more like an intranet than a team collaboration platform.

• July 11, 2018 11 Jul'18

  DHS, SecureLogix develop TDoS attack defense

  The U.S. Department of Homeland Security and vendor SecureLogix are making 'rapid progress' in developing a TDoS attack defense. The technology is expected in the coming months.

• June 29, 2018 29 Jun'18

  Ribbon Communications boosts UCaaS portfolio with Edgewater buy

  Ribbon Communications' acquisition of Edgewater Networks is expected to add analytics, security and service-assurance capabilities to Ribbon's UC portfolio.

• June 29, 2018 29 Jun'18

  Slack outages raise reliability concerns

  Slack outages are becoming frequent enough to make some analysts wonder whether companies would trust the collaboration startup for business-critical communications.

• June 29, 2018 29 Jun'18

  Ex-Cisco exec Rowan Trollope promises to be different CEO at Five9

  In May, UC and collaboration exec Rowan Trollope left Cisco for a nimbler Five9. As CEO of the contact center vendor, he promises to be more product-focused than his predecessor.

• June 26, 2018 26 Jun'18

  GoToMeeting client adds business messaging to chase rivals

  LogMeIn has added instant messaging and automated transcription to the GoToMeeting client. The new features bring the platform more in line with rivals Zoom and Cisco Webex.

• June 22, 2018 22 Jun'18

  Alexa for Hospitality brings AI voice assistant to hotel rooms

  Alexa for Hospitality will let hotels equip guest rooms with an AI voice assistant familiar to consumers. But Amazon will have to assuage concerns about privacy.

• June 20, 2018 20 Jun'18

  Avaya adds real-time speech analytics to contact centers

  Avaya updated its workforce optimization suite to include real-time speech analytics and automated agent evaluations, playing catch-up with vendors such as Cisco, Genesys and Five9.

• June 15, 2018 15 Jun'18

  Microsoft Teams e-discovery enabled for hybrid clouds

  Microsoft is giving businesses with on-premises Exchange servers a new tool for Microsoft Teams e-discovery, as the vendor seeks to help large enterprises transition to the cloud.

• June 13, 2018 13 Jun'18

  Google Hangouts Meet adds interoperability with competitors

  Interoperability with Skype for Business and video conferencing systems from Cisco and Polycom should help Google Hangouts Meet gain more traction among enterprise buyers.

• June 12, 2018 12 Jun'18

  Polycom, Crestron expand Zoom room video conferencing partnerships

  At InfoComm 2018, Polycom deepens its partnership with Zoom, Crestron debuts a whiteboard camera, and ViewSonic introduces interactive flat-panel displays.

• June 08, 2018 08 Jun'18

  Microsoft Teams mobile app matures, but interoperability lags

  Microsoft has been quickly building out the capabilities of the Microsoft Teams mobile app, but businesses could find it clunky to use in conjunction with Skype for Business.

• June 07, 2018 07 Jun'18

  Avaya Equinox gets online UC and team collaboration for SMBs

  Avaya has refreshed Avaya Equinox with online team collaboration and has integrated the software into IP Office. The changes are part of Avaya's strategy to attract more SMBs.

• June 06, 2018 06 Jun'18

  Logitech video conferencing kit targets large meeting rooms

  A new Logitech video conferencing kit offers advanced features at a relatively affordable price. Logitech also previewed automatic framing software that's planned for later in the year.

• May 30, 2018 30 May'18

  Lifesize looks to make outfitting huddle rooms cheaper

  Lifesize has released a cloud-based device for wireless screen sharing. The vendor also previewed a video conferencing kit designed for outfitting huddle rooms for video conferencing.

• May 24, 2018 24 May'18

  Polycom cloud service simplifies device management

  A new Polycom cloud service will help businesses manage and monitor Polycom desk and conference room phones. The vendor plans to expand the service to cover video endpoints later this year.

• May 22, 2018 22 May'18

  Slack app integrations are made a two-way street

  Slack has designed a shortcut to convert Slack messages into content within business tools like Zendesk and Jira. The company said more than 90% of paid teams are using Slack app integrations.

• May 18, 2018 18 May'18

  Five9, 8x8 and Dialpad accelerate push for contact center AI

  Cloud contact center vendors are getting more aggressive about artificial intelligence. Five9, 8x8 and Dialpad made headlines this week with new contact center AI initiatives.

• May 18, 2018 18 May'18

  RingCentral, SD-WAN vendors team up to deliver UCaaS

  SD-WAN services can improve the flow of cloud-based communications across the network. Now, one UCaaS vendor is looking to capitalize on the software-defined technology.

• May 17, 2018 17 May'18

  Zendesk bundles customer support services as cloud contact center

  Zendesk has combined its products into an omnichannel cloud contact center offering. The CRM vendor also released a new tool for sending automatic alerts to customers.

• May 16, 2018 16 May'18

  Microsoft hopes for smooth rollout of Surface Hub 2 after previous snags

  The Surface Hub 2 will feature tight integrations with Microsoft Teams and other cloud collaboration tools. The vendor plans to release the product in 2019.

• May 11, 2018 11 May'18

  Avaya cloud revenue grows, but profitability remains elusive

  Avaya reported a net loss of $130 million last quarter, but the vendor still appears largely on track to hit its annual targets. Avaya cloud revenue rose modestly as a percentage of total earnings.

• May 10, 2018 10 May'18

  Microsoft Teams app expands developer toolbox

  Microsoft is giving businesses new tools for building custom integrations within the Microsoft Teams app. The vendor is also enhancing native ties between Teams and Office 365.

• May 09, 2018 09 May'18

  Number of Slack users soars, but Enterprise Grid adoption unclear

  More than 8 million people use Slack every day, and 3 million people are paid subscribers. The startup now has paid Slack users in two-thirds of the Fortune 100.

• May 04, 2018 04 May'18

  Cisco loses Trollope, acquires relationship intelligence startup

  In a surprise announcement, Cisco said Rowan Trollope was leaving to lead Five9 and would be replaced by the CEO of the relationship intelligence startup Accompany, which Cisco expects to acquire.

• May 03, 2018 03 May'18

  Why going private should help grow Mitel cloud

  A private equity firm plans to acquire Mitel for $2 billion in the second half of 2018. The move should give the vendor more flexibility, as it pushes adoption of Mitel cloud.

• May 02, 2018 02 May'18

  Workplace by Facebook integrations broaden app's appeal

  Facebook added dozens of business tools to a newly created app directory in its platform for businesses. The Workplace by Facebook integrations should broaden the product's appeal.

• April 27, 2018 27 Apr'18

  Avaya partners with Afiniti for intelligent call routing

  Avaya will add intelligent call routing to its contact center platforms. The vendor is partnering with Afiniti, which uses artificial intelligence to match customers with agents.

• April 26, 2018 26 Apr'18

  Cisco Spark to Webex Teams integration follows Microsoft's footsteps

  The integration of Cisco Spark to Webex Teams is similar to Microsoft's move to compete against Slack team collaboration and Zoom meeting services, according to analysts.

• April 25, 2018 25 Apr'18

  BroadSoft diversifies Cisco's cloud contact center portfolio

  Cisco's cloud contact center portfolio now includes BroadSoft's CC-One. The vendor will use the multi-tenant platform to target small and midsize businesses.

• April 20, 2018 20 Apr'18

  Twilio SIM cards simplify IoT connectivity

  Twilio has released programmable SIM cards for IoT connectivity. The Twilio SIM cards connect to the vendor's APIs for voice, text and data communications.

• April 18, 2018 18 Apr'18

  Cisco Webex Teams to replace Spark platform

  Cisco plans to combine Spark and Webex to provide a single platform for team collaboration and web conferencing. Cisco Webex Teams and Webex Meetings will rely on the same cloud infrastructure and user interface for online meetings.

• April 18, 2018 18 Apr'18

  Google Cloud speech-to-text service gets revamp

  Google Cloud speech-to-text service has been updated for improved accuracy through machine learning. The company is also releasing a tool for automatically adding punctuation to transcripts.

• April 13, 2018 13 Apr'18

  Cisco eyes blockchain messaging for better security

  The decentralized data storage method of blockchain could make enterprise group messaging more secure. Cisco is among the vendors investigating the promise of blockchain messaging.

• April 12, 2018 12 Apr'18

  Slack Enterprise Grid adds security, compliance tools

  More than 150 large companies are already using Slack Enterprise Grid. The vendor views scalability and security as key to winning more customers for its premium product.

• April 11, 2018 11 Apr'18

  Microsoft Teams roadmap includes tighter Skype integration

  Microsoft has tightened interoperability between Skype for Business and Teams. So far, the vendor has largely kept pace with its Microsoft Teams roadmap for 2018.

• April 10, 2018 10 Apr'18

  Polycom acquisition helps Plantronics against Cisco, Logitech

  In recent UC blogs, analysts discuss the Plantronics-Polycom deal, the convergence of cloud contact center services and UC, and the new AV1 video codec.

• April 06, 2018 06 Apr'18

  IBM Watson Assistant offers flexibility, data privacy

  IBM has released a toolkit for building enterprise-grade virtual assistants. The IBM Watson Assistant is highly customizable and lets businesses keep their data private.

• April 05, 2018 05 Apr'18

  New Microsoft Teams features on deck, but more work needed

  Microsoft has made progress, as it moves Skype for Business features into Microsoft Teams. But more capabilities, especially enterprise voice features, are needed.

• April 05, 2018 05 Apr'18

  Apple Business Chat taps consumer comfort zone

  Apple is partnering with a handful of large businesses for the beta release of Apple Business Chat. The messaging service should help Apple compete with Facebook and Google in the enterprise market.

• April 04, 2018 04 Apr'18

  Cisco Jabber client gets multiline calling, bot developer kit

  The latest version of the Cisco Jabber client supports multiline calling and includes developer tools for building bots. The upgrades demonstrate the vendor's continued commitment to its on-premises UC product.

• March 30, 2018 30 Mar'18

  Google releases cloud text-to-speech service for developers

  A new Google text-to-speech service generates natural-sounding speech in 32 voices and 12 languages. Developers can integrate the software with most enterprise apps and devices.

• March 29, 2018 29 Mar'18

  Polycom acquisition expands Plantronics endpoint portfolio

  Less than two years after going private, Polycom is preparing to become a part of Plantronics. The $2 billion Polycom acquisition will expand Plantronics' endpoint portfolio.

• March 27, 2018 27 Mar'18

  Team collaboration app Atlassian Stride adds 20 integrations

  Team collaboration app Atlassian Stride announced 20 new third-party integrations. The vendor is urging HipChat users to switch to Stride, as it concludes an early access program.

• March 23, 2018 23 Mar'18

  Slack still seen as leader in team communication apps market

  Facing growing pressure from Microsoft and Cisco, Slack is expected to remain competitive in the team communication apps market because of its loyal customers and strong reputation.

• March 16, 2018 16 Mar'18

  Twilio Flex provides a customizable cloud contact center platform

  Twilio Flex offers a customizable interface that sits atop the vendor's application development platform. The offering could appeal to large enterprises looking for a flexible cloud contact center platform.

• March 15, 2018 15 Mar'18

  AWS attacks rivals with Amazon Chime pricing

  Amazon Web Services is switching Amazon Chime pricing to a usage model to lure businesses away from rivals Slack, Microsoft Teams and Cisco Spark. The new pricing starts in April.

• March 14, 2018 14 Mar'18

  New Masergy UCaaS feature helps avoid overpayments

  Masergy UCaaS customers can use their human resource applications to automate adding and deleting UCaaS users. The new feature can avoid overpayments.

• March 14, 2018 14 Mar'18

  Ready for artificial intelligence in speech recognition?

  Artificial intelligence in speech recognition is transforming the technology, but are enterprises ready to employ these new tools within their operations?

• March 14, 2018 14 Mar'18

  Avaya Mobile Experience could lower contact center costs

  The new Avaya Mobile Experience helps contact centers manage incoming calls from mobile phones. Analysts said the latest service could help reduce costs.

• March 14, 2018 14 Mar'18

  Users share team collaboration software strategies

  Many companies are pursuing a team collaboration software strategy to consolidate messaging on one platform to streamline IT and end user communications.

• March 14, 2018 14 Mar'18

  Putting the contact center in the cloud blurs lines with UC

  The line between unified communications and the contact center is blurring as organizations look to bring both technologies together via cloud adoption.

• March 13, 2018 13 Mar'18

  Cisco-BroadSoft cloud PBX to bring telephony to Spark

  Cisco plans to use the BroadSoft cloud PBX to open Spark to the public telephone network. The PBX came with the Cisco-BroadSoft acquisition completed last month.

• March 13, 2018 13 Mar'18

  Team collaboration tools see different adoption strategies

  Team collaboration tools like Slack and Microsoft Teams can be deployed in different ways. The options include focus on end-user choices or greater IT and executive control.

• March 12, 2018 12 Mar'18

  New Microsoft Teams features include Cortana integration

  The latest Microsoft Teams features include foreign language translation of messages, recording of meetings and integration with the Cortana voice assistant.

• March 09, 2018 09 Mar'18

  Enterprise Connect 2018 to showcase latest UC innovations

  The latest UC products will be on display at this year's Enterprise Connect, including mobile unified communications platforms and team collaboration workspaces.

• March 09, 2018 09 Mar'18

  RingCentral Meetings offered as stand-alone web conferencing platform

  RingCentral has expanded its cloud portfolio with the release of RingCentral Meetings, a stand-alone web conferencing platform. Other recent product upgrades should make it a stronger player in the contact center market.

• March 07, 2018 07 Mar'18

  Microsoft Teams guest access made universal

  Microsoft is chasing competitors Slack and Cisco Spark with the expansion of Microsoft Teams guest access. More enterprises are using team chat apps to collaborate with external partners.

• March 07, 2018 07 Mar'18

  Enterprise Connect 2018 conference coverage

  The unified communications industry is seeing significant changes. Read the latest news in our comprehensive coverage of Enterprise Connect 2018.

• March 07, 2018 07 Mar'18

  New vendors, trends crash Enterprise Connect 2018 party

  Slack and Facebook are making their first appearances at the unified communications conference. Plus, contact center technologies could take center stage at the show.

• March 05, 2018 05 Mar'18

  Huddle rooms help fuel audio conferencing endpoint market

  Despite recent economic struggles, the audio endpoint market is benefiting from the newest trend of smaller collaboration spaces in enterprises.

• March 02, 2018 02 Mar'18

  Avaya revenue growth depends on success of cloud products

  New cloud products are expected to drive Avaya revenue growth in 2019. Meanwhile, revenues in fiscal 2018 are forecast to be almost the same as last year.

• March 02, 2018 02 Mar'18

  Blue Jeans integrates AI-powered transcription technology

  Blue Jeans has integrated an AI transcription service powered by Voicera's virtual assistant, Eva, while Slack deepened its GitHub integration to support developer collaboration.

• March 02, 2018 02 Mar'18

  Google Hangouts Chat team collaboration app released

  Google is continuing to aggressively target the enterprise market with its release of Hangouts Chat. The team collaboration app will compete with Slack, Microsoft Teams and Cisco Spark.

• March 01, 2018 01 Mar'18

  CEO lays out roadmap for Mitel Cloud after ShoreTel acquisition

  In 2018, Mitel is looking to capitalize on its large install base and a strong mix of public and private cloud offerings. But Mitel Cloud will have to compete with both pure-cloud startups and legacy UC vendors.

• March 01, 2018 01 Mar'18

  Genesys acquires Altocloud sales analytics for contact center cloud

  Genesys acquires analytics vendor Altocloud to help businesses find sales opportunities in online customer interactions. Genesys will integrate Altocloud into omnichannel contact center products.

• March 01, 2018 01 Mar'18

  Avaya Zang upgrades workflow, IoT tools

  Avaya Zang has upgraded its CPaaS platform with new workflow and IoT tools. The vendor is also making it easier to integrate Zang apps with Avaya UC hardware.

• February 23, 2018 23 Feb'18

  Orion Labs releases push-to-talk app for enterprises

  Orion Labs has made its push-to-talk app generally available to enterprises. The voice-powered platform offers benefits beyond the mimicking of walkie-talkies.

• February 23, 2018 23 Feb'18

  Slack competitor Atlassian Stride releases tools for developers

  Atlassian Stride, a Slack competitor, has released an API platform. The ability to integrate with business apps and workflow tools is expected to fuel the growth of the team collaboration market.

• February 22, 2018 22 Feb'18

  Many enterprises need better conference room technology

  Enterprises are taking action to ensure they have the conference room technology necessary to support the latest collaboration tools.

• February 16, 2018 16 Feb'18

  Email collaboration evolves in the modern enterprise

  Messaging apps are great for team collaboration, but bridging the gap between internal and external communication remains a hurdle. That's why vendors are developing tools to improve email collaboration.

• February 15, 2018 15 Feb'18

  Enterprises given clarity on cost of cloud services

  Enterprises are gaining greater clarity about the cost of cloud services for UCC, as many IT departments are discovering that cloud deployments don't usually save them money.

• February 13, 2018 13 Feb'18

  Adopting business messaging apps requires changing corporate culture

  To successfully adopt business messaging apps in the enterprise, organizations must put end users at the center of a messaging strategy crafted to prevent shadow IT and collaboration silos.

• February 09, 2018 09 Feb'18

  Jive acquisition takes LogMeIn into UCaaS midmarket

  LogMeIn plans to acquire UCaaS provider Jive Communications for $357 million. The Jive acquisition, expected to close next quarter, will send LogMeIn into the UCaaS market.

• February 08, 2018 08 Feb'18

  Avaya adds AI voice assistant to desk phones

  Avaya has created an AI voice assistant application for desk phones. AI voice assistant platforms could make mundane tasks easier for office workers.

• February 08, 2018 08 Feb'18

  Mitel products revamped post-ShoreTel acquisition

  In UC news, Mitel's product portfolio has rebranded for the integration of ShoreTel's UCaaS products, while the new Logitech SmartDock accessory supports meeting interoperability.

• February 07, 2018 07 Feb'18

  Automated transcription services could be integral to web conferencing

  Automated transcription services are expected to become a must-have feature for web conferencing. Zoom made its version of that service available to its subscribers on Jan. 31.