Ask the Experts

Ask the Experts

• How can IT manage video conferencing interoperability?

  Video interoperability is challenging but necessary for today's enterprise. Evaluating vendor partnerships and choosing hardware that supports multiple video services are key.  Continue Reading

• What is a commonly overlooked step in an ERP implementation?

  Overlooking critical stakeholders in an ERP implementation can negatively affect the project. Learn how including them early can help keep the project on schedule.  Continue Reading

• What does zero trust mean for mobile devices in the enterprise?

  Mobile threats are on the rise, and traditional defenses aren't enough. Zero trust is one approach that helps keep corporate resources secure as mobile devices interact with them.  Continue Reading

• 6 must-have customer experience roles for success

  A well-rounded customer experience team helps companies manage customer journeys, feedback, service quality, analytics, AI and cross-functional collaboration.  Continue Reading

• Is average handle time obsolete?

  No, average handle time is not obsolete. This key metric, when analyzed with other metrics, can help determine contact center staffing levels and improve agent efficiency.  Continue Reading

• What is a roaming profile, and how does it work?

  Roaming profiles let user settings follow employees across Windows desktops, but IT must manage profile size, versioning and alternatives such as FSLogix.  Continue Reading

• Is it time to adopt autonomous endpoint management software?

  Autonomous endpoint management tools promise AI-driven device oversight, but are they truly innovative, or just rebranded automation? Here's what IT leaders need to know.  Continue Reading

• How to enable a Teams-contact center integration

  Integrating Teams with contact centers offers agents advanced calling and collaboration features. Explore the three integration models: Connect, extend and unify.  Continue Reading

• Should IT use Apple Business Manager without MDM?

  With Apple Business Manager, IT can create Managed Apple Accounts and automate enrollment. But this might not be enough functionality for organizations to forego MDM entirely.  Continue Reading

• Rise with SAP vs. S/4HANA Cloud: What are the differences?

  Learn more about Rise with SAP vs. S/4HANA Cloud and SAP's vision for Rise with SAP.  Continue Reading

• How does Microsoft 365 Copilot pricing and licensing work?

  Microsoft 365 Copilot spans apps, chat and agents. Learn its licensing, prerequisites, pricing and use cases -- and how to plan deployment, governance and ROI.  Continue Reading

• 10 essential skills for modern contact center agents

  Contact center agents must have a range of interpersonal and technological skills to interact with customers and resolve their issues quickly and with empathy.  Continue Reading

• What makes contact center processes customer-centric?

  Customer-centric contact center processes need better journey visibility, stronger feedback loops and solutions that extend beyond the service team.  Continue Reading

• How should contact centers use AI today?

  Contact center AI now helps most with routine, high-volume work such as agent assist, summaries, routing and self-service, but human agents still matter in more complex situations.  Continue Reading

• Business live streaming rivals the best of broadcasting

  This isn't your company's old webinar. New tools and capabilities are enabling organizations to turbocharge their live streaming events and reach audiences in novel ways.  Continue Reading

• Is AI-generated content copyrighted?

  AI-generated content can sometimes be copyrighted, but only when a human contributes enough creative expression. Recent court rulings still leave major questions open.  Continue Reading

• Pros and cons of building up VDI in the current market

  Determining how to host and manage desktops across an organization is a major decision. Business leaders should understand the pros, costs and complexity of modern VDI.  Continue Reading

• Can a hotspot work without cellular service?

  Hotspots rely on cellular service for internet access. Learn why a hotspot won't work without service and how IT admins can troubleshoot connection issues.  Continue Reading

• Can Microsoft Teams chat be monitored?

  IT administrators can monitor Microsoft Teams chats, but effective oversight requires the right Microsoft 365 licensing, compliance policies and governance controls.  Continue Reading

• Why is HRIS maintenance so important?

  CHROs must ensure that HRIS maintenance is not being neglected. Here’s why maintenance can help ensure that the software is aligned with your business needs and delivers the best ROI.  Continue Reading

• Hot desking vs. hoteling: Which hybrid model works?

  As hybrid work shrinks traditional office footprints, organizations must decide how to support in-office employees. Hot desking and hoteling offer two distinct approaches.  Continue Reading

• RCS vs. SMS: What's the difference?

  RCS is a newer messaging standard with advanced features and improved business messaging. Comparing RCS and SMS helps IT leaders assess business and customer messaging options.  Continue Reading

• Do enterprise endpoints need antivirus for Windows 11?

  Windows 11's security framework offers solid protection but has limits. To ensure operational security, organizations must supplement built-in defenses with third-party antivirus.  Continue Reading

• 6 steps to increase Android security in the enterprise

  Android is just as secure as its competitors' OSes, but IT should still remain vigilant. Here are six steps to secure Android devices for the enterprise.  Continue Reading

• Why is a content audit useful?

  A content audit is useful because it can help enterprises revive website content performance, boost audience engagement and ultimately improve business outcomes.  Continue Reading

• How to use the Excel LARGE function, with examples

  The Excel LARGE function can help users who need to rank numbers in a list. Learn how to use it, some related functions and some errors to avoid when doing so.  Continue Reading

• What mobile network security tools should organizations use?

  To manage security threats across devices and networks, IT administrators should implement tools and best practices for strong mobile network security.  Continue Reading

• How can IT manage battery drain on enterprise mobile phones?

  Mobile battery issues can damage UX and shorten device life for enterprise phones. Find out what factors affect battery health and how to keep users' phone batteries from draining.  Continue Reading

• Customer loyalty vs. retention: What's the difference?

  Customer retention focuses on keeping customers long term, while customer loyalty aims to make customers want to stay. Here, learn how these practices differ and work together.  Continue Reading

• What's the difference between social media and social networking?

  Social media and social networking appear to be interchangeable terms, but they serve different use cases. Learn the difference between social media and social networking.  Continue Reading

• Who owns AI-generated content?

  AI-generated content has been put on the legal chopping block. However, different interpretations of copyright laws can blur the lines of ownership.  Continue Reading

• Will AI-generated content affect SEO best practices?

  Content marketers who want to embrace AI-generated content should know how the technology affects SEO best practices and new guidelines on AI tools from major search engines.  Continue Reading

• How can an enterprise mobile VPN fit into a mobility plan?

  Organizations that need to secure mobile users and provide remote access to corporate resources should consider an on-premises or cloud-hosted mobile VPN.  Continue Reading

• The difference between a traditional and hybrid meeting room

  The old meeting room is gone for good. Companies need to employ technology that permits all of their workers to collaborate, whether they are at home, in the office or on the road.  Continue Reading

• What is a hybrid meeting?

  Hybrid work is here for good. Making sure remote and in-office workers have the same meeting experience is a challenge, but the benefits of hybrid meetings can't be dismissed.  Continue Reading

• How can analytics improve content management?

  Customer data and behavior analytics tools can give content managers insight into the kind of content site visitors want.  Continue Reading

• How to record Zoom breakout rooms

  Zoom doesn't make it easy to record a breakout room, but it can be done with a few extra tweaks. Learn the steps to enable breakout room recording and boost the meeting experience.  Continue Reading

• Why are loyalty programs important?

  Loyalty programs can help organizations retain their most valuable customers with special offers. They can also gather useful marketing data, increase referrals and more.  Continue Reading

• Comparing virtual desktops vs. remote desktops

  Virtual desktops and remote desktops do some of the same things, but they are quite different when it comes to hosting and management.  Continue Reading

• What is the difference between Zoom Meetings and Zoom Rooms?

  For some users, Zoom Meetings is all they need; others may opt for Zoom Rooms. Learn about the features each service provides and the supported use cases.  Continue Reading

• Where do Zoom recordings go? How to find, access, and manage them

  Depending on your initial settings, Zoom recordings can be found locally on your computer or in the Zoom cloud. Find out how to navigate the Zoom recordings menu.  Continue Reading

• SEO vs. SEM: What's the difference?

  SEO and SEM strategies help marketers put digital content in front of the right audience. However, SEO strategies focus on organic search, whereas SEM generates paid traffic.  Continue Reading

• How do competition laws affect Apple's sideloading policies?

  The EU's Digital Markets Act has caused Apple to allow sideloading in certain regions. This change could have broader effects on Apple's operations, mobile security and IT teams.  Continue Reading

• Can Microsoft Teams send text messages?

  There are many times when it would be helpful to send text messages via Teams. Fortunately, there are ways to do this through Microsoft and third-party applications.  Continue Reading

• Does Windows kernel use Rust and what does it mean for IT?

  Desktop administrators need to learn how Windows OSes function to work most effectively, and the kernel at the center of the OS is a great place to start.  Continue Reading

• How do virtual desktops work?

  Virtual desktops and the underlying virtual machines are a critical part of many organization's end-user technology stacks, so admins need to understand the basics of how they work.  Continue Reading

• CRM vs. CDP vs. DMP: What's the difference?

  Sales and marketing terms are like alphabet soup, and the different acronyms can get confusing. Learn about the differences among three major platforms: CRM, CDP and DMP.  Continue Reading

• How to record Zoom meetings with OBS

  By using Open Broadcaster Software to record Zoom meetings, companies can take advantage of more advanced features, such as live editing and live streaming.  Continue Reading

• How do you apply a zero-trust security policy to UC?

  An important piece of remote and hybrid work is keeping UC environments secure. Learn how a zero-trust framework keeps user and app communications secure.  Continue Reading

• What's the difference between jailbreaking and rooting?

  To secure corporate smartphones, IT must ensure these devices have security measures in place. Jailbreaking and rooting remove these restrictions and create vulnerabilities.  Continue Reading

• Power Pages vs. Power Apps: What's the difference?

  Power Pages creates custom websites and portals for different audiences and vendors, while Power Apps specializes in in-house app creation to meet an organization's needs.  Continue Reading

• How does malvertising work?

  With each ad placed, a hidden risk often goes overlooked: Cybercriminals who exploit ads to spread malware.  Continue Reading

• What does Microsoft Copilot for Sales offer?

  Copilot for Sales is Microsoft's generative AI assistant designed to optimize sales teams' workflows, automate simple tasks and offer more insights into the sales pipeline.  Continue Reading

• Are electronic signatures legally binding?

  Remote and hybrid work have fast-tracked many digital initiatives, including electronically signing legal documents. But e-signatures' legal background has a long history.  Continue Reading

• How important is authentication in email marketing?

  Marketers who have email strategies must understand the importance of authentication protocols to ensure campaigns are successful and bad actors don't reach customers.  Continue Reading

• How does DMARC affect email marketing?

  Marketers must prepare for DMARC to ensure their emails reach customers' inboxes -- rather than their spam or junk folders -- and to build trust between consumers and the brand.  Continue Reading

• Are virtual machines safe for end users?

  Virtual machine security is a complicated topic because there are many factors that can determine their security posture. Learn how to evaluate these factors.  Continue Reading

• Electronic vs. digital signatures: What's the difference?

  Many people think e-signature and digital signature are interchangeable terms, but an electronic signature differs from a digital one in critical ways.  Continue Reading

• Can you accept credit card payments on an Android phone?

  Many consumers prefer contactless payments, and vendors can easily enable them with a smartphone and the right software. Learn how to set up an Android to accept customer payments.  Continue Reading

• Benefits and challenges of electronic signatures

  Electronic signatures are quick, secure and can support hybrid and distributed workforces, but not everyone trusts or has access to e-signature technology.  Continue Reading

• Can a virtual machine infect its host with a virus?

  Admins and users who work on virtual machines might believe they are fully secure, but that's not the case. Learn how VM hosts can get infected and how to secure against VM attacks.  Continue Reading

• Can a virtual machine get a virus like a desktop can?

  There is a perception that virtual machines are completely secure and immune to all malware, but the reality of virtual machine security is much more complicated.  Continue Reading

• What's the difference between SIP trunking, PRI and BRI?

  SIP trunking is preferred over PRI and BRI telecommunications lines because it offers more savings, better flexibility and more integrations with newer technologies.  Continue Reading

• What is the Rabbit R1, and what can it offer the enterprise?

  Is an AI-powered device the next step in AI development, or a marketing gimmick? IT must explore whether the Rabbit R1 and its operating system offer real business benefits.  Continue Reading

• How do companies protect customer data?

  Companies can protect customer data through various technical tools and strategies, like authentication and encryption. But some types of data need more protection than others.  Continue Reading

• What is a SharePoint document conversation?

  SharePoint's document conversation features have evolved from in-document chats to Viva Engage posts. Learn what a document conversation is and how it can engage employees.  Continue Reading

• How to plan a successful SIP implementation

  A unified communications infrastructure based on SIP offers a lot of options, but it also ushers in some new complexities. Pay attention to UIs, and don't forget about security.  Continue Reading

• What fees come with accepting Apple Pay for businesses?

  Apple Pay simplifies checkout for customers, but setup isn't always as straightforward. IT admins can review the costs to decide if Apple Pay makes sense for their organization.  Continue Reading

• What is the role of generative AI in enterprise search?

  Enterprise search employs AI to enrich content, identify objects and organize information. Yet, the rise of generative AI is likely to transform these processes even further.  Continue Reading

• Why is marketing automation important?

  Marketing automation can eliminate repetitive tasks and create a more personalized customer experience. Learn more about the future role of AI in marketing automation.  Continue Reading

• Why are accessible documents important?

  Accessible documents can reach broader audiences, improve users' experiences and ensure compliance with local regulations. This simple strategy can greatly benefit businesses.  Continue Reading

• AI speech technology offers enterprises benefits, risks

  AI offers intriguing prospects to companies looking for ways to get more value from their speech recognition systems. But be wary of expecting too much, too fast.  Continue Reading

• Sales enablement vs. sales operations: What's the difference?

  Sales enablement and sales operations strategies have a shared goal -- to make the sales team successful and bring in more customers -- yet have different methods of reaching it.  Continue Reading

• How do you back up the Windows 11 registry before editing it?

  Without a Windows 11 registry backup, IT risks breaking the OS by making edits. Find out how easy it is to back up the Windows 11 registry.  Continue Reading

• Why is sales enablement important?

  With a sales enablement strategy, sales leaders can make their teams more efficient, well-trained and ensure all reps are consistent when they interact with customers.  Continue Reading

• What are the steps to set up a Managed Google Play account?

  Android administrators can use Managed Google Play to deploy enterprise apps, configure permissions and more. Learn how to get started with a Managed Google Play account.  Continue Reading

• What does a sales enablement manager do?

  A sales enablement manager helps sales reps boost productivity and improves their workflows to generate more revenue. Some organizations may have a full sales enablement team.  Continue Reading

• How can IT identify and manage VDI usage fluctuations?

  Unpredictable user behavior and boot storms can cause VDI resource usage fluctuations throughout the day. IT can take steps to identify and curtail the effects of these changes.  Continue Reading

• How does bulk SMS marketing work?

  To start a bulk SMS marketing strategy, marketers should create message templates, monitor engagement and ensure that customers can opt in or out of communications.  Continue Reading

• What is the role of a customer relationship manager?

  The customer relationship manager -- a role that differs from a CRM manager -- has a challenging and ever-evolving role to play when it comes to optimizing the customer experience.  Continue Reading

• How do collaboration and knowledge management relate?

  If organizations integrate their knowledge management and collaboration systems, employees can better collaborate on and share data and documents in a secure environment.  Continue Reading

• Is it time to automate customer satisfaction surveys?

  With automated customer surveys, organizations can get data in real time to improve their marketing, sales and customer service strategies. And AI's role is still growing.  Continue Reading

• SIP trunking vs. VoIP: What's the difference?

  SIP trunking and VoIP share some similarities, but they have key differences in origin and functions. Learn how together they form the cornerstone of IP telephony.  Continue Reading

• CXM vs. CRM: Which platform is best for your business?

  CXM and CRM systems help organizations boost customer satisfaction, but CXM focuses on how customers perceive a brand, while CRM helps employees understand their customers.  Continue Reading

• How to calculate call center utilization rates

  Customer service leaders use metrics like call center utilization rates to track performance and CX. Leadership must learn the effects of these rates and how to calculate them.  Continue Reading

• What are the different types of SMS marketing?

  How should marketers text their audiences? First, ensure customers opted in to receive texts. Then, promote, incentivize and update customers on products and orders.  Continue Reading

• Telepresence vs. video conferencing: What's the difference?

  Though seemingly similar in concept, telepresence and video conferencing have different approaches to virtual meetings.  Continue Reading

• What are the Microsoft 365 password requirements?

  When IT administrators manage passwords for Microsoft 365 accounts in Azure AD, they can deploy and remove critical policies that can improve overall security posture.  Continue Reading

• How to use Webex with OBS to enhance meetings

  As the working world shifts to hybrid, companies look for ways to improve virtual meetings. OBS facilitates this by providing enhancements to video calls for Webex users.  Continue Reading

• Learn the differences between 3PL and 4PL

  A 3PL logistics provider fulfills some companies' needs, while others require a 4PL's more extensive services. Learn the difference between 3PL and 4PL.  Continue Reading

• What is a jitter buffer used for?

  Jitter buffers play a key role in supporting audio quality and mitigating network anomalies. Learn how jitter buffers work and their potential drawbacks.  Continue Reading

• How do you build a CPaaS business case?

  No matter how big or small the deployment, building a business case for CPaaS is essential to creating a more flexible and controlled communications environment.  Continue Reading

• What does a customer success manager do?

  The customer success manager is an essential CX role that takes a proactive approach to ensuring customer loyalty and retention when the sales process is complete.  Continue Reading

• Understanding UC interoperability challenges

  The growth of remote and hybrid work has driven demand for better interoperability among collaboration tools. But supporting interoperability isn't without its challenges.  Continue Reading

• Comparing visual collaboration and ideation for productivity

  Visual collaboration and ideation each play a specific and significant role in increasing worker productivity, while also working toward growing today's market.  Continue Reading

• What are the different types of marketing personalization?

  Marketing teams use multiple personalization strategies for customer outreach, like emails, targeted ads and chatbots. Each approach brings several benefits and can improve CX.  Continue Reading

• What are the key issues in knowledge management?

  Knowledge management systems help employees find important information. However, implementation can pose challenges with user adoption and content maintenance.  Continue Reading

• Personalization vs. segmentation: What's the difference?

  Personalization and segmentation both bring different benefits to marketing teams and use different types of customers data. Find out the main differences between the two terms.  Continue Reading

• Exploring Edge Chromium requirements for system admins

  Edge Chromium adapts many of Chrome's greatest strengths to create a compelling browser alternative for system admins.  Continue Reading

• Why is personalization important?

  Personalization is key in many marketing teams' strategies. It plays an important role in helping organizations retain customers, build trust among audiences and stay relevant.  Continue Reading