E-Handbook: Time to move to UCaaS? UC's future indeed looks 'cloudy' Article 1 of 4

Why move to UCaaS? The reasons are many and obvious

The future of business communications is in the cloud. The COVID-19 pandemic has forced organizations to realize the old, legacy ways of working and communicating no longer fit with how employees work today. Gone are the days when employees were tied to desk phones and PCs in their cubicles. Now, some organizations are closing their offices for good and making remote work permanent, while others are taking a hybrid approach with a mix of remote and in-office work.

A move to UCaaS is essential for employees who need to access their communications tools from anywhere and on any device, whether they're working from home, in the office or somewhere in between.

UCaaS offers organizations the flexibility to provide communications services like voice, video and messaging, regardless of location or device, keeping employees connected and productive no matter where they are. The move to UCaaS has additional benefits including reduced capital expenses, offloading management and security to the service provider, and quicker access to new capabilities like AI.

In fact, 64% of organizations are more likely to use cloud services now to support remote work, according to Nemertes Research. Cloud services can be quickly deployed and scaled up or down to address current communications needs. They also offer more customization options and third-party app integrations compared to on-premises systems, so organizations can tailor their platforms to meet specific employee or vertical requirements.

But making the move to UCaaS isn't just about addressing current communications needs; it's about preparing for the future. The pandemic is just one type of disaster that highlighted the need for business continuity for communications services.

Organizations must be prepared for hurricanes, wildfires, power outages or any other disaster that could close offices and displace employees. Disaster recovery and business continuity are inherent to cloud-based architecture. Migrating to UCaaS means organizations can address disasters with minimal disruption to employee communications.