E-Handbook: UCaaS technology bridges digital workspaces near and far Article 1 of 4

UCaaS eases transition to post-pandemic workplace

Planning for the post-pandemic workplace is no small feat, as organizations must weigh how employees will -- or will not -- return to the office and the technology needed to support business workflows. Businesses need to address a variety of communication and collaboration use cases, since the needs of remote workers differ from those working in the office. And when meetings consist of remote and in-office participants, collaboration becomes more complex.

Unified communications as a service (UCaaS) can provide the necessary foundation to support collaboration workflows of all kinds. With UCaaS technology, employees can access their communication tools anywhere at any time and have a consistent UX, regardless of their location.

Think back to when offices were forced to close at the beginning of the COVID-19 pandemic. Many employees at companies with on-premises phone systems couldn't take their phones home with them. But with a UCaaS platform, they would have the flexibility to access their business phone on softphones and mobile devices. As organizations plan for the hybrid workplace, this flexibility will be key in enabling employees to access communications, such as their phones, at home or in the office without disruption to their workflows.

But UCaaS technology does more than provide continuity for business communication. UCaaS can help rebuild some of the corporate culture lost when employees are no longer able to communicate and socialize in person with their coworkers. Remote workers can stay connected by using the same tools for their business workflows to communicate socially -- during virtual happy hours, for instance.

Communications in a post-pandemic workplace will be complex, but UCaaS can provide the flexibility, continuity and UX to make the transition to hybrid work easier.