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Microsoft's OpenAI investment to boost work productivity

This series of UC blogs examines Microsoft's investment in OpenAI, Amazon Chime's advancements that increase productivity and RingCentral DaaS.

OpenAI's new chatbot, ChatGPT, continues to dominate headlines after Microsoft announced its $10 billion investment in OpenAI. Wainhouse Research analyst Sean Spradling wrote about possible ways the Microsoft-OpenAI investment could enhance work productivity.

ChatGPT, which launched in November 2022, is a system designed to generate content based on the specific prompts that are fed to the chatbot. The chatbot uses large language models to get a better understanding of user questions and respond accordingly. Whether it's writing emails, code or summaries for YouTube videos, ChatGPT can automatically create text that responds to the requested topic.

With the current success of ChatGPT, OpenAI needs consistent support of computing power and monetization to ensure the company's success continues, Spradling wrote. This is where Microsoft stepped in to generate revenue for the company.

ChatGPT's success has also led to debate about whether Google is potentially losing its standing as the leading search engine. However, the main goal of this initiative is to increase performance and productivity between businesses and employees.

"Having the data and the tools to turn that data into a work product is a great way to tie the Microsoft platform to business success and lock customers in for the rest of time," Spradling wrote.

Read more about Microsoft's OpenAI investment.

Amazon Chime's advancements increase productivity in offices

Amazon Chime has become more flexible in updating its features to meet the current online work environment trends. In doing so, the company has created more competition with other communications PaaS programs that offer similar video and messaging tools, Comunicano founder Andy Abramson wrote in a blog.

Amazon has been upgrading Chime, a communication service, since its 2017 acquisition by advancing the company's features to encourage productivity among its users. Chime offers new functions, such as breakout rooms, video calls for virtual meetings, messaging systems and updated pricing to accommodate company budgets.

By working with AWS, Amazon Chime simplifies communication for users working remotely. Chime also uses Web Real-Time Communication technology, which ensures consumers are working with minimum delays through real-time audio and video platforms on a safe and confidential network.

Abramson highlighted third-party integrations that boost productivity and collaboration in Chime. Sessions is one platform Amazon has partnered with, which provides tools to make hosting online events easier and more organized. Chime also integrates with social networking platform BeHuman Inc., which mimics in-person connections between employees in virtual or remote work settings.

Read more about how Amazon Chime has implemented features to create an enhanced UX.

RingCentral announces RingCentral DaaS

Cloud communications provider RingCentral has launched RingCentral Device as a Service (DaaS). This offering gives RingCentral customers more advanced features, such as equipment access to support video and voice quality, spaces to hold meetings in and contact centers for support, GlobalData analyst Gregg Willsky wrote in a blog.

Customers must pay an upfront fee and then subscribe to a monthly payment plan to deploy RingCentral DaaS. According to Willsky, the service includes the following benefits:

  • saving money by only paying for the hardware being used, not bought;
  • offering a single point of contact for all support needs to give IT more time to focus on specific tasks;
  • combining both the systems and hardware in the monthly subscription fee; and
  • providing organizations with only the necessary equipment in order to manage spending.

With more companies shifting to a hybrid work environment, RingCentral DaaS' capabilities acknowledges the need to support users with a more flexible experience. RingCentral DaaS makes it so communication between employees is easy, which encourages people to come into the office and work in person, Willsky explained.

Learn more about how RingCentral DaaS creates a more flexible workspace.

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