H - Definitions

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  • H

    headless commerce (headless e-commerce)

    Headless commerce, also called headless e-commerce, is a platform architecture that decouples the front end of an e-commerce website with the back end.

  • help desk

    A help desk is the individual, group, organizational function or external service that an IT user calls to get help with a problem.

  • hockey stick growth

    Hockey stick growth is a growth pattern in a line chart that shows a sudden and extremely rapid growth after a long period of linear growth.

  • What is high-touch customer service?

    High-touch customer service is a category of contact center interaction that requires human interaction.