What is Betterworks?

Betterworks is performance management software that helps workforces and organizations to improve manager effectiveness and employee performance, strengthening manager-employee relationships.

Betterworks Systems Inc. offers a software as a service (SaaS) platform that incorporates features -- such as goal-setting, manager-employee conversations, feedback, employee engagement and recognition. It makes those features accessible in the applications employees use daily, including email, calendars and messaging apps.

Betterworks uses modules that capture comprehensive data to provide human resources (HR) teams with detailed views of employee performance. This gives managers the information needed to coach their employees and provide clearer career development.

Betterworks uses generative AI (GenAI) and data analytics features to further enable decisions linked to performance, calibration, skill development, career development and succession planning. Betterworks AI lets employees develop clear goals and metrics while enabling managers to focus on employee goal progress, performance, recognition and career development.

Features of Betterworks

The Betterworks SaaS platform provides the following features:

  • Performance tracking. Betterworks lets employees see their peers' goals and managers can check on the progress of individual goals as well gain a deeper understanding of overall team performance.
  • Trends analysis. Betterworks retains historical performance review data and can integrate with other third-party applications to provide trends over time.
  • Integrations. Betterworks integrates with other software applications to help managers and employees keep data in sync. Integrations include ADP Workforce Now, GitHub, Google Sheets, Jira, LinkedIn, Microsoft Excel, Salesforce, Slack and Oracle Fusion.
  • AI-powered performance. Managers can improve the quality and clarity of their communications using information from employee goals, feedback, recognition and other data to confidently coach, express their expectations and provide performance reviews.
  • Mobile access. The Betterworks mobile app offers similar features and functionality as the web application.
  • Customized reporting. HR can customize the type of feedback received from teams or groups.
  • Goal setting. Organizations can integrate Objectives and Key Results that focus on aligning measurable goals into their operational models.
  • Onboarding. Betterworks Engage provides a feedback platform to help organizations guide the onboarding process.
  • Analytics. Betterworks Advanced Analytics provides HR and management with intuitive dashboards on data derived from employee goals, feedback, performance ratings and demographic information.

Other features include employee engagement surveys, peer recognition, employee feedback and manager note-taking.

Betterworks benefits

Betterworks provides the following benefits:

  • Increases manager effectiveness. Betterworks helps managers meet organizational and employee demands. Conversation templates and check-in tools allow managers to regularly review employee goal progress and engage in conversations regarding performance, recognition and career development.
  • Strengthens manager-employee relationships. This employee performance management software facilitates increased communication between managers and employees.
  • Delivers a better employee experience using AI. Using Betterworks AI, employees can easily develop clear goals and metrics. Employees and managers can also create personalized, comprehensive, constructive and unbiased feedback.
  • Improves manager communication. Managers can define employee goals, feedback, recognition and other data to coach, express their expectations and provide actionable and fair performance reviews.

Pricing for Betterworks

Betterworks offers an enterprise plan and a mid-market plan. Betterworks Enterprise is recommended for organizations with 5,000 employees or more, while Betterworks Go is a self-service option designed for smaller organizations with five to 1,000 employees and is priced at $7 per user, per month. Betterworks doesn't provide pricing information for the other plans on its website but will provide a quote upon request.

GenAI in HR

GenAI has the potential to improve the efficiency of HR functions and enhance performance management, but it also poses some concerns, including the potential for bias. GenAI uses data to train models, but flaws in training data could potentially cause unfair bias in HR.

However, according to the October 2023 study titled "How the Workforce is Responding to Generative AI Challenges and Responsibilities" conducted by Propeller Insights, employees across the U.S. have a range of opinions about the use of GenAI. Key takeaways include the following:

  • Sixty-one percent of respondents believe GenAI will help reduce bias in HR processes, promoting a fair and inclusive workplace.
  • However, more than 57% of respondents are concerned that GenAI could unintentionally introduce and perpetuate bias due to a lack of representative data and the difficulty understanding the complexity of AI decisions.
  • Seventy-five percent of respondents believe AI intelligence used in conjunction with human intelligence can help remove bias and incorporate human judgement in performance reviews.
  • Seventy-five percent of respondents believe GenAI can help create a more diverse workforce and improve diversity, equity and inclusion.

Performance management software is an important tool for organizations to use to track their employee's performance and increase employee and manager cooperation. Learn about 10 key traits of performance management software.

This was last updated in March 2024

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