Unified communications as a service, or UCaaS, has emerged as a way for businesses of all sizes to streamline communications, enhance productivity and manage costs. As a cloud-based alternative to traditional on-premises UC deployments, UCaaS has evolved to provide organizations with several collaboration and telephony features.
Instead of IT departments managing the UC platform on site, a UCaaS infrastructure is outsourced to a service provider's data center, or offered in a public or private cloud environment. Features such as instant messaging, desktop sharing and presence are provided over an IP network. UCaaS generally follows the software-as-a-service model, where businesses only pay for services they use.
This guide will help you determine if your organization could benefit from UCaaS providers and details the factors you should consider before making a purchase. We also compare the leading UCaaS providers in the market, examining how they address company size, technical support and their contact center capabilities. The final product roundup provides more in-depth information to help you choose the product that best meets your needs.