E-Handbook: Everything you need to know about UC as a service now Article 1 of 4

How should you approach UCaaS?

Cloud adoption is ramping up, and the unified communications market is no exception. As on-premises communications hardware reaches end of life and organizations look for new ways to improve productivity and agility, moving to UC as a service is no longer a matter of if but when.

Organizations of all sizes can benefit from the cloud, but a UC as a service (UCaaS) migration means re-evaluating communications infrastructure, staff resources and communications use cases. Organizations debating how to approach the cloud can take a page out of Star Wars: The Last Jedi. Imagine if the differing philosophies of Rey and Kylo Ren had toward the Force were actually about the cloud.

Kylo Ren, who was trained under the traditional Jedi teachings, wants to do away with the Jedi legacy and to paraphrase, would argue, "Let the past die. Kill [your on-premises PBX] if you have to." With this cloud philosophy, organizations leave the legacy of on-premises communications entirely and put their whole infrastructure in the cloud.

Rey, on the other hand, would take a more hybrid approach and find balance between the old and the new. Rey's philosophy is built on the tradition of the Jedi, but she also realizes the future of the Jedi must find balance between light side and dark side of the Force. Organizations can take this same hybrid approach to UCaaS by keeping some pieces of their communications infrastructure on-premises, while offloading others to the cloud to prepare for future communications needs.

Organizations must decide which path toward UC as a service they want to take -- go all in or use a hybrid approach. While there's no true light or dark side when it comes to the cloud, organizations may still find guidance in the Force.