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June 2018, Vol. 9, No. 3

Benefits of artificial intelligence in communication

Enterprises are beginning to pay attention to the potential benefits of artificial intelligence in communication and collaboration applications. As an emerging technology, AI can transform the way people work with data and with each other. For unified communications, that potential means improved access to information and better control of UC applications and endpoints. Artificial intelligence describes computer programs' ability to learn based on observation and past experience through machine learning. Thanks to the rapid advancement of computer processing power, AI has gone from concept to practical technology and is now being developed to improve decision-making across industries. Nearly 41% of enterprises to use AI in their UC applications by the end of 2019, according to Nemertes' 2018 Unified Communications and Collaboration report. The research also found a direct correlation between AI adoption and overall UC success. In addition, AI is a bellwether technology as companies seek to use it to gain competitive advantage, ...

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