Information technology outsourcing
Businesses' technical requirements are a big drain on resources, leading some companies to turn to information technology outsourcing and allow third party service providers to handle IT infrastructure development. Read the latest news and tips to answer your IT outsourcing questions, including advice on when to seek IT operations services from outside the organization.
Top Stories
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Tip
14 Jun 2022
How to create a proof of concept with 6 free templates
What is a proof of concept and how does it help an organization? Here we dive into the importance of writing a POC and provide a list of free templates to help get you started. Continue Reading
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News
05 Nov 2021
EU's Digital Markets Act could affect US job growth
Experts argue that the European Commission's Digital Markets Act, which aims to curb the influence of powerful tech giants, might have unintended consequences. Continue Reading
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News
11 Feb 2021
Big tech regulation a delicate balance for US government
Experts argue regulation needs to be well thought out to avoid stifling innovation and fundamentally misunderstanding how online platforms operate. Continue Reading
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Tip
08 Feb 2021
Building a digital transformation team: 8 essential roles
Who needs to be on your digital transformation team? Metrigy's Robin Gareiss lists the key positions of an effective digital transformation team and explains why they're important. Continue Reading
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Guest Post
08 Feb 2021
3 technology predictions for 2021
As IT leaders prepare their organizations for the year ahead, we're offering insights into the technology trends we predict will have the biggest impact. Continue Reading
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News
04 Feb 2021
The Open Group updates IT4IT, adds digital architect option
The Open Group zoned in on digital transformation initiatives with its new architecture certification option and IT4IT's 3.0 reference architecture update. Continue Reading
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Feature
04 Feb 2021
Biden wants review of IT exemption in Buy American law
Commercial IT products including hardware and software systems could soon fall under the purview of the Buy American Act if their exemption is removed. Continue Reading
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Feature
03 Feb 2021
Understanding the difference between RPA and AI
RPA and AI adoption are rapidly increasing, but there's still some confusion over the coevolving technologies. Here we dive into their capabilities and how they can work together. Continue Reading
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Tip
28 Jan 2021
A cloud migration roadmap for CIOs
Migrating workloads to the cloud can be a daunting task -- but with a roadmap in place, CIOs are better equipped to make decisions that will help ensure the migration is a success. Continue Reading
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Feature
27 Jan 2021
CIOs use data, tech to tackle racial disparities in healthcare
CIOs are looking at data and democratizing technology to help health systems address racial and economic disparities that COVID-19 made impossible to ignore. Continue Reading
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Feature
26 Jan 2021
What CIOs need to know about the future of hyperautomation
Appian founder and CEO Matt Calkins dives into the benefits of hyperautomation and how unifying technologies will ultimately help enterprises achieve success in today's digital age. Continue Reading
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Tip
22 Jan 2021
3 steps to recalibrate a strategic IT roadmap
Business leaders must reevaluate their IT roadmap to ensure it aligns with today's growing landscape. Deloitte's IBM Alliance Lead Terri Cobb shares three steps to help get started. Continue Reading
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Feature
21 Jan 2021
Experts predict hot enterprise architecture trends for 2021
IT architecture trends to watch in 2021 include organizing business around components and expanding tools to focus on business outcomes, automation and analytics. Continue Reading
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News
21 Jan 2021
Cloud, security top list of IT spending priorities
The COVID-19 pandemic's influence on IT spending will continue into 2021, as organizations bolster security, accelerate cloud adoption and implement robotic process automation. Continue Reading
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Feature
20 Jan 2021
What CIOs need to know about RPA in IT operations
We have yet to see a big investment in RPA for IT operations, but that could change as experts identify it as an area that can yield significant benefits for CIOs and their departments. Continue Reading
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News
11 Jan 2021
Parler sues AWS, seeks restraining order
After abruptly losing web-hosting services, Parler sues AWS, alleging breach of contract and antitrust behavior. Continue Reading
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Feature
08 Jan 2021
Digital healthcare top priority for CIOs in 2021
In 2021, CIOs will not only focus on providing greater access to healthcare but more equitable access. Digital tools will play a key role. Continue Reading
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Feature
04 Jan 2021
C-suite execs give future technology predictions for the decade
What will keep CIOs busy this decade? From machine learning to cybersecurity, IT leaders are providing insights on technologies they predict will be accelerated over the next 10 years. Continue Reading
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Feature
29 Dec 2020
The impact of blockchain in the midst of the COVID-19 pandemic
Organizations across several industries from healthcare to retail are turning to blockchain to help support critical business functions as a result of the pandemic. Here's why. Continue Reading
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Feature
17 Dec 2020
Private 5G companies show major potential
Companies across several vectors are deploying their own private 5G networks to solve business challenges. Here, experts dive into the areas where they're showing the most potential. Continue Reading
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Tip
17 Dec 2020
Top cloud compliance standards and how to use them
Get guidance on how to select relevant cloud compliance standards, along with tips on evaluating third-party providers’ cloud compliance and governance efforts Continue Reading
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Guest Post
17 Dec 2020
How improving your math skills can help in programming
Paul Orland explores how enhancing one's programming skills can be done through studying up on mathematics and better understanding how the two remain linked. Continue Reading
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Guest Post
16 Dec 2020
4 reasons to involve CISOs in mergers and acquisitions planning
As mergers and acquisitions go virtual due to COVID-19, the C-suite should include CISOs to help identify security risks, expedite cyber processes, review the new threat landscape and more. Continue Reading
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News
15 Dec 2020
Efforts to break up big tech expected to continue under Biden
Antitrust forces expect the Biden administration to pursue federal antitrust litigation and lawmaking. But Biden and Vice President-elect Kamala Harris have strong ties to big tech. Continue Reading
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News
10 Dec 2020
HHS proposes changes to HIPAA privacy rule
HHS wants to modify the HIPAA privacy rule to encourage better care coordination and make it easier for patients to access their health data. Continue Reading
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Tip
10 Dec 2020
5 strategies to deliver customer service in information technology
Organizations undergo digital initiatives with the customer in mind, but to deliver outstanding CX, CIOs and their teams must provide the same service and UX to employees. Continue Reading
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News
09 Dec 2020
FTC, states sue Facebook for breaking antitrust laws
The antitrust lawsuits allege Facebook impeded competition by buying up rivals to control the market. Continue Reading
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Feature
09 Dec 2020
Top private 5G use cases and benefits in the enterprise
Although 5G is still years away from mainstream adoption, some enterprises have started rolling out use cases that can deliver significant ROI by transforming private networking infrastructure. Continue Reading
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Tip
04 Dec 2020
The benefits of CIO dashboards and tips on how to build them
CIO dashboards can be a vital tool for assessing metrics in real time to gain insight on IT performance and support better decision-making. Here, we dive into how to build one. Continue Reading
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Guest Post
03 Dec 2020
How emerging technology fits in your digital transformation
The business response to COVID-19 has accelerated technology adoption, making emerging technologies a more accessible and important part of digital transformation strategies. Continue Reading
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News
03 Dec 2020
The Open Group, UN tackle government enterprise architecture
The Open Group is teaming up with a United Nations agency on best practices, guides and standards to show resource-strapped governments how to architect their digital transformations. Continue Reading
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Tip
30 Nov 2020
7 free GRC tools every compliance professional should know about
All organizations need to meet a variety of regulatory compliance requirements, but they don't all have the budget for GRC software. Learn about seven free, open source options. Continue Reading
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Guest Post
24 Nov 2020
5 ways to keep developers happy so they deliver great CX
Companies need to work on ensuring their developers are satisfied with their jobs and how they're treated, otherwise it'll be customer satisfaction that inevitably suffers. Continue Reading
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Guest Post
24 Nov 2020
Link software development to measured business value creation
Companies must balance customer needs against potential risks during software development to ensure they aren't ignoring security but not falling behind competitors at the same time. Continue Reading
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Tip
24 Nov 2020
5 digital transformation success factors for 2021
With the right planning, leadership and skills, companies can use digital transformation to drive improved revenues and customer satisfaction in the year ahead. Continue Reading
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Feature
24 Nov 2020
How does bureaucracy affect business? It's complicated
In his new book, 'The (Delicate) Art of Bureaucracy,' Mark Schwartz, enterprise strategist at AWS and former government bureaucrat, reveals how IT leaders can use bureaucracy to their advantage. Continue Reading
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Guest Post
24 Nov 2020
Will we see less technical debt due to COVID-19 transformation?
Forrester analyst Brian Hopkins offers his thoughts on how trends might be affected by many companies' rush to adopt digital transformation as a result of COVID-19. Continue Reading
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Tip
23 Nov 2020
How to conduct an IoT audit for compliance
To effectively prepare for and conduct an IoT audit, organizations need to understand which IT controls are in scope. Get actionable guidance on the audit process in this tip. Continue Reading
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Feature
20 Nov 2020
IT leaders discuss the role of AI during pandemic
While AI adoption was impacted by the pandemic, companies adapted. Enterprise executives explain why the results bode well for longer-term changes to how they do business. Continue Reading
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Guest Post
20 Nov 2020
Cloud and data considerations for new business models
Enterprises need to manage complex data structures in the cloud without sparing security and compliance. Here's what companies need to consider as they move to embrace cloud adoption. Continue Reading
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Feature
16 Nov 2020
Enterprise execs talk post-pandemic strategy
At the Connected Enterprise conference, a cross-section of CIOs and other IT leaders discussed their plans for a future in a post-pandemic workplace and what they've learned so far. Continue Reading
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Guest Post
16 Nov 2020
How automated help desk tools can drive remote productivity
Working from home isn't going away anytime soon, putting an increased strain on IT management. Craig Greenhalgh explains how automated help desk tools could help IT employees. Continue Reading
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Feature
13 Nov 2020
CIOs: Nominate your IT services partner for project award
Here's your opportunity to recognize an MSP, IT consultancy, systems integrator or other tech service provider that has made a difference to your organization. Continue Reading
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Tip
12 Nov 2020
Top 5 CI/CD best practices for CIOs to follow
If you're running into CI/CD roadblocks, here are five strategies from the experts that can help CIOs advance their continuous integration and continuous delivery program. Continue Reading
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Feature
09 Nov 2020
Leading CIOs say building digital-ready culture is top priority
During the fifth 2020 MIT Sloan CIO Digital Learning Series, CIOs discuss how they've accelerated and sustained a digital cultural change in more traditional organizations. Continue Reading
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Guest Post
06 Nov 2020
Communication best practices for companies during COVID-19
Many teams have been separated for most of the year, but are they communicating effectively? Use these communication best practices to help collaboration as teams remain separated. Continue Reading
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Tip
04 Nov 2020
How automated discovery tools can ensure cloud migration success
Organizations planning a large-scale cloud migration should consider using automated discovery tools to not only accelerate the process but also reduce costs and operational risks. Continue Reading
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Feature
30 Oct 2020
Cybersecurity and resilience tips from the city of Atlanta CIO
Gary Brantley, CIO of the city of Atlanta, spoke at the 2020 Gartner IT Symposium/Xpo Americas about how the city's IT department rebounded after a 2018 ransomware attack. Continue Reading
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News
29 Oct 2020
Voting fraud technology could play role in momentous election
Vendors, academics and data scientists are developing technologies to detect irregularities in voting patterns. The turbulent U.S. election could provide fertile turf for the tools. Continue Reading
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Tip
27 Oct 2020
How to develop a technology strategy
Implementing a technology strategy can be difficult for any CIO, but following this step-by-step guide enables them to build one that delivers on an organization's needs. Continue Reading
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Feature
23 Oct 2020
An introduction to intelligent document processing for CIOs
With IDP, enterprises can bring documents into automation workflows, which can help reduce document processing time and save on operational costs. Read more about its value here. Continue Reading
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Feature
22 Oct 2020
Why CIOs need to establish an automation CoE
With organizations continuing to automate business processes across several departments at a rapid pace, it's time they consider implementing a Center of Excellence. Here's why. Continue Reading
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Guest Post
21 Oct 2020
Is your company's IT governance strategy cloud ready?
As companies prepare to migrate to the cloud, they need to review their IT governance strategy before making any decisions to ensure there won't be any issues later. Continue Reading
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News
20 Oct 2020
Government action on big tech monopoly power moving quickly
Government antitrust actions are building against tech giants Amazon, Apple, Facebook and Google. They could lead to tighter regulation or even a breakup. Continue Reading
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Feature
16 Oct 2020
Quantum computing challenges and opportunities
While quantum computing is still under development, IT leaders should know how they can use it today to stay on the competitive edge and prepare for the future of quantum. Continue Reading
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Tip
16 Oct 2020
COVID-19 jolts tech spending, spurs more flexible vendor terms
IT spending by companies in the early days of COVID-19 quickly turned to cost-cutting. Learn how vendors responded with new terms and aggressive discounting for new business. Continue Reading
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Guest Post
15 Oct 2020
8 ways CIOs can help companies emerge strong after COVID-19
We continue to navigate the choppy waters created by the COVID-19 pandemic, but here are eight ways companies can enable digital transformation and overcome an uncertain economy. Continue Reading
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Tip
14 Oct 2020
6 tips for CIOs managing technical debt
Managing technical debt can be a challenge, but stepping back and positioning each project in the bigger picture can help minimize it going forward. Continue Reading
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Guest Post
05 Oct 2020
During digital transformation, CIOs are the secret weapon
Organizations need to look toward CIOs again as they move forward with digital transformation. CIOs can help navigate the uncertainty of how the pandemic affects their business. Continue Reading
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Feature
29 Sep 2020
5 blockchain use cases in finance that show value
Blockchain is continuing to grow in the enterprise, with organizations in the finance industry now expanding its use of the technology. Here's a look at five of the use cases. Continue Reading
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Tip
28 Sep 2020
What CIOs need to know about hardening IT infrastructure
Infrastructure hardening is an ongoing, proactive way of life for CIOs and their IT teams. Here, we provide guidance to ensure that hardening is planned and implemented successfully. Continue Reading
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Feature
24 Sep 2020
CMMC requirements set to ripple throughout DOD supply chain
The Department of Defense's CMMC requirements target defense contractors, but organizations throughout the DOD supply chain -- and beyond -- are prepping for the standards. Continue Reading
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Feature
23 Sep 2020
Enterprise architect job still requires IT in critical role
Jeanne Ross offers advice to existing and aspiring enterprise architects and discusses the latest trends as she reflects on 26 years of researching enterprise architecture at MIT. Continue Reading
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Feature
23 Sep 2020
Holy Grail still elusive in enterprise architecture strategy
MIT's Jeanne Ross discusses why enterprise architecture projects succeed and fail and what companies can do to better align technology with strategic business goals. Continue Reading
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Guest Post
22 Sep 2020
Ensuring your cybersecurity teams are helping the business
Business leaders need to review how they're handling cybersecurity oversight. Are leaders asking the right questions and understanding how their cybersecurity program currently works? Continue Reading
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Feature
21 Sep 2020
Integrating AI and blockchain technologies in the enterprise
In his new book, Ganesh Prasad Kumble explores the impact of AI on blockchain applications and the value the combination of the two technologies can bring to the enterprise. Continue Reading
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Opinion
18 Sep 2020
Trump's dangerous US TikTok ban
President Trump's U.S. TikTok ban over national security is resting on a vague foundation. The concern can be applied to multiple industries and products. Continue Reading
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Feature
18 Sep 2020
MSP roles and responsibilities are undergoing rapid change -- here's why
It's a new era for managed service providers and CIOs. MSPs increasingly act as strategic partners, helping IT teams fulfill the outsized role technology plays in business success. Continue Reading
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Podcast
18 Sep 2020
How machine learning model management plays into AI ethics
In the first episode of the 'Today I Learned' podcast, we're exploring the topic of ethical AI with insights from Scott Zoldi, the chief analytics officer at FICO. Continue Reading
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Feature
16 Sep 2020
Enterprise architecture strategy experts offer pandemic tips
Enterprise architecture experts offer up advice and tips for organizations coping with budget constraints and staffing pressures in the wake of the COVID-19 pandemic. Continue Reading
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Tip
14 Sep 2020
Top 5 executive soft skills CIOs need to lead today
To help navigate through a crisis like the pandemic, IT executives are drawing on their leadership and interpersonal skills as much as -- if not more than -- their technical ones. Continue Reading
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Feature
09 Sep 2020
Top 9 ways RPA and analytics work together
As the use of automation technologies continues to grow in the enterprise, experts are offerings tips on how organizations can utilize RPA to improve business analytics. Continue Reading
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Tip
04 Sep 2020
4 data science project best practices to follow
Two data scientists provide valuable insight on how data science projects should work within the enterprise and the challenges data teams commonly run into. Continue Reading
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Guest Post
02 Sep 2020
The return-to-work challenge: Ensuring employees remain safe
Simone Fenton-Jarvis offers some advice on how companies looking to reopen their offices safely could do so, allowing employees to actually be safe and feel it too. Continue Reading
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Tip
02 Sep 2020
How to ensure cybersecurity and business continuity plans align
We're diving into how and why organizations should have a collection of emergency-focused plans in place that can interact with each other if a cybersecurity attack occurs. Continue Reading
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News
31 Aug 2020
Some enterprise architects face layoffs with COVID cost cuts
Some companies are reducing their enterprise architecture teams or reassigning staff to other IT tasks to cope with budget tightening in the wake of the coronavirus pandemic. Continue Reading
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Feature
28 Aug 2020
Rooting out racism in AI systems -- there's no time to lose
A confluence of events has made this the right time for enterprises to examine how racism gets embedded in AI systems. Is your leadership up to the challenge? Continue Reading
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Guest Post
28 Aug 2020
Why you should consider the transformative power of Agile
Saggezza speaks with Mastercard and WillScot to offer a look at the Agile methodology for software development and how teams may benefit from using it in 2020. Continue Reading
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Tip
28 Aug 2020
Everything CIOs need to know about IT business continuity plans
Carrying out a BC plan has become vital to organizations, especially as they deal with the effects of the pandemic. Here, we discuss what the plan entails and the role the CIO plays. Continue Reading
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Tip
25 Aug 2020
Top 3 benefits of multi-cloud strategy
With the increased use of cloud computing technologies, organizations should consider implementing a multi-cloud strategy to reduce overall costs and improve service and security. Continue Reading
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Feature
21 Aug 2020
Use of VR and AR in the enterprise increases during pandemic
VR and AR equipment are showing significant promise in the wake of the COVID-19 pandemic. Here experts share how companies are benefiting from the technologies in three major areas. Continue Reading
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Feature
19 Aug 2020
How to maintain cybersecurity remotely during the pandemic
In the second 2020 MIT Sloan CIO Digital Learning Series, a panel of IT security leaders discussed how they are keeping their organizations secure in a COVID-19 environment. Continue Reading
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Guest Post
18 Aug 2020
Your chief digital officer can't be an afterthought anymore
As we all adjust to the new normal, the digital experience a company provides is more important than ever. Companies need to reconsider how they handle their digital leadership. Continue Reading
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Guest Post
18 Aug 2020
The framework for your digital transformation during COVID-19
Companies need to remain agile during the pandemic, especially when it comes to your digital transformation journey. Alisia Genzler offers a strategy for moving forward. Continue Reading
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Feature
14 Aug 2020
The IT thought leader's guide to the future of work
Forward-looking IT leaders aren't waiting for the post-COVID-19 era to happen. They're shaping the technology trends and processes that will support future work environments. Continue Reading
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Feature
14 Aug 2020
RPA in ERP modernizes legacy system with automation
Organizations are turning to RPA to automate business processes connected to legacy ERP systems rather than replacing them. Here's a look into how it's delivering benefits. Continue Reading
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Tip
14 Aug 2020
How compliance provides stakeholders evidence of success
Company stakeholders know the importance of corporate compliance. Here's why gauging compliance stakeholders' expectations helps ensure regulatory processes will satisfy them. Continue Reading
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Tip
11 Aug 2020
The 5 CMMC levels and how to achieve compliance
While the CMMC certification process is still in development, IT leaders should get familiar with the five CMMC levels and learn how to comply with the security maturity model. Continue Reading
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Feature
10 Aug 2020
Top 10 causes of RPA failures and how to avoid them
Experts in automation offer insight on why RPA implementations fail in the enterprise and how IT leaders can avoid them to ensure they're getting the most out of the technology. Continue Reading
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Guest Post
06 Aug 2020
The contradiction of post COVID-19 risk management
Security vs. usability is always a constant struggle for security teams. The rapid change to remote access during the pandemic has forced companies to revisit their risk management approach. Continue Reading
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Feature
05 Aug 2020
How to hire a data scientist with AI skills during pandemic
As organizations ramp up their AI efforts during the pandemic and as they return to the workplace, IT leaders are now prioritizing how to find workers with the right AI skills. Continue Reading
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Feature
03 Aug 2020
Use of virtual digital assistants for enterprise applications
Virtual assistants are increasingly becoming popular across several industries. Read about how enterprises are utilizing them to combat shortcomings, particularly during the pandemic. Continue Reading
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Feature
31 Jul 2020
Why ISO 56000 Innovation Management matters to CIOs
CIOs looking to further drive innovation in the workplace can turn to ISO 56000 standards, which include the fundamentals, structure and support to sustain the right innovative culture. Continue Reading
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Tip
27 Jul 2020
Why SLA compliance should be top of mind for IT leaders
Service-level agreements are critical to measuring agreed-upon metrics and ensuring accountability of both parties. Learn more about the importance of SLA compliance in IT. Continue Reading
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Feature
27 Jul 2020
Enterprise architecture heats up to meet changing needs
Forrester Research analyst sees barriers to enterprise architects moving forward in skills, tools' ROI and tech-savvy execs who don't want them collaborating with the business. Continue Reading
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Feature
24 Jul 2020
Why structural change in an organization is key
In her book 'Dynamic Reteaming,' Heidi Helfand dives into the importance of reteaming and provides strategies organizations can use to ensure it's done effectively in the workplace. Continue Reading
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Feature
24 Jul 2020
3 types of phishing attacks and how to prevent them
Phishing is the most common type of social engineering attack. Here is a list of the most common phishing attacks, how they wreak havoc on a business and how to protect against them. Continue Reading
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Feature
24 Jul 2020
The rise of 'modern applications': Why you need them
Flexible, scalable, user-friendly and predominantly cloud-based, modern applications are built for change. Read about the features of modern apps and why your company needs them. Continue Reading
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Feature
21 Jul 2020
Where ISO certification fits in a risk mitigation strategy
Thomas Johnson explores why ISO certification helps organizations as part of their risk mitigation strategy in business continuity planning as companies adjust to the new normal. Continue Reading
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Tip
21 Jul 2020
How to effectively manage your IT team working from home
For IT staff to be able to work and provide support for other employees in a remote setting, organizations must first ensure they have the proper setup and infrastructure in place. Continue Reading
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Tip
21 Jul 2020
Why IT leaders need to be aware of deepfake security risks
While IT security leaders are not yet the target of deepfake attacks, with the increased use of AI, it's important they consider how it can be of harm to the enterprise. Continue Reading
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Tip
16 Jul 2020
Top 7 edge computing challenges in the enterprise
While organizations are seeing the benefits of bringing data closer to the edge, there are some challenges that come with edge computing that IT leaders should be aware of. Continue Reading