Automate and streamline processes to solve customer issues faster, decreasing your cost to serve and meeting ever-evolving customer expectations for speed and convenience. Do more and save more, better and faster.
Learn how ServiceNow CSM offers a modern, scalable platform with the capabilities to enhance efficiency to drive metrics at the center of service businesses.
This paper provides examples of customers who were able to achieve success with a single cloud-based workflow automation platform by ServiceNow.
Read this paper to learn the five best practices for that will improve customer satisfaction, and elevate employee productivity by connecting customer service resources.
Learn how Rogers Communications deployed ServiceNow Customer Service Management (CSM) to transform its entire service assurance organization.
Read this paper to understand how the five foundational capabilities can help you proactively address issues to meet your customers' expectations and deliver on your service promise.
Successful automation business outcomes require employee involvement and buy-in. Read this paper to learn how strategic automation empowers employees to deliver a successful customer experience.
This paper provides stories from companies that took complex situations and reimagined how the work was done with workflows. Read on to learn how these companies had a successful digital transformation with the help of ServiceNow.
Read this paper to learn how Dräger replaces disparate, complex, and time-consuming customer management processes by creating a bespoke Digital Customer Service Center with help from the ServiceNow Customer Service Management (CSM) platform.
The field service industry has changed so fast in such a short period, where does it go from here? This paper presents a collection of four short essays from Field Service News Editor-in-Chief, Kris Oldland, each based on an essential question about the future of field service.
Read this paper to learn that to reduce friction and strengthen experience, you need to unify every part of your organization—your front, middle, and back offices—so work flows, and people have the information, insight, and visibility they need to do their best work.
This paper explains how when Carrefour, one of the world's retail giants, needed to improve the management of its in-store and warehouse service requests it turned to Servicenow to develop a computerized maintenance management system (CMMS) solution called 'Click & Repair.'
Watch this field service demo that follows a help desk operations manager as they manage point of sale devices how ServiceNow helps her improve both customer and employee experiences.
Customers evaluate brands based on the experiences they have and how easy it is to do business with a company. Watch this video to learn how ServiceNow can help your companies provide an excellent experience for both customers and employees.
Organizations use digital signatures to secure agreements. Common document applications, such as Adobe Acrobat and macOS Preview,...
AI will change how organizations moderate content, especially on social media and with the increase in AI-generated content being...
The videoconferencing vendor unveiled a document creation product that features AI Companion and content organization components ...
Hybrid work offers employees flexibility, but they run the risk of losing out to those who are in the office full time. Unified ...
The iPaaS vendor's new capabilities are aimed at increasing efficiency by enabling customers to build pipelines and manage data ...
The acquisition will give users more visibility into generative AI and LLM pipelines in addition to the traditional data ...
As Congress drags its feet on passing AI regulations, lawyers are filling the vacuum by helping enterprises navigate court ...
Adaptive AI's ability to alter its code in response to changing circumstances is useful in dynamic, complex environments. ...
PLM and PDM software may seem similar, but they fulfill different needs for manufacturers. Learn the differences and which is ...
TechTarget editors analyze recent major introductions of generative AI products from Oracle, Salesforce and SAP.