Reduce Costs While Delivering Seamless Customer Service
Automate and streamline processes to solve customer issues faster, decreasing your cost to serve and meeting ever-evolving customer expectations for speed and convenience. Do more and save more, better and faster.
Featured Content
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The Total Economic Impact™ of ServiceNow Customer Service Management
Learn how ServiceNow CSM offers a modern, scalable platform with the capabilities to enhance efficiency to drive metrics at the center of service businesses.
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Accelerating Business Outcomes Across the Enterprise with a Single Digital Foundation
This paper provides examples of customers who were able to achieve success with a single cloud-based workflow automation platform by ServiceNow.
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Customer Experience: Five Best practices for Connecting Customer Service Resources
Read this paper to learn the five best practices for that will improve customer satisfaction, and elevate employee productivity by connecting customer service resources.
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Rogers Communications Reinvents its Customer Service Philosophy
Learn how Rogers Communications deployed ServiceNow Customer Service Management (CSM) to transform its entire service assurance organization.
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Five Capabilities to Intelligently Prevent Disruption and Provide Consistent Service Experiences
Read this paper to understand how the five foundational capabilities can help you proactively address issues to meet your customers' expectations and deliver on your service promise.
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Why Strategic Automation Empowers Employees to Deliver Effortless Customer Experience
Successful automation business outcomes require employee involvement and buy-in. Read this paper to learn how strategic automation empowers employees to deliver a successful customer experience.
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The Book of Knowledge: Customer Experience - Create Outstanding Customer Experiences Through Integrated Teams, Data and Processes
This paper provides stories from companies that took complex situations and reimagined how the work was done with workflows. Read on to learn how these companies had a successful digital transformation with the help of ServiceNow.
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Dräger Creates a Fast and Secure Customer Service Portal
Read this paper to learn how Dräger replaces disparate, complex, and time-consuming customer management processes by creating a bespoke Digital Customer Service Center with help from the ServiceNow Customer Service Management (CSM) platform.
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Field Service News: Reflect, Rethink, Revise
The field service industry has changed so fast in such a short period, where does it go from here? This paper presents a collection of four short essays from Field Service News Editor-in-Chief, Kris Oldland, each based on an essential question about the future of field service.
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Effortless Customer Experience: How to Deliver Fast, Friction-Free Service
Read this paper to learn that to reduce friction and strengthen experience, you need to unify every part of your organization—your front, middle, and back offices—so work flows, and people have the information, insight, and visibility they need to do their best work.
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Carrefour Delivers Great In-Store Experience
This paper explains how when Carrefour, one of the world's retail giants, needed to improve the management of its in-store and warehouse service requests it turned to Servicenow to develop a computerized maintenance management system (CMMS) solution called 'Click & Repair.'
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Field Service Demo: Improve Experiences and Drive Organizational Value With Field Service
Watch this field service demo that follows a help desk operations manager as they manage point of sale devices how ServiceNow helps her improve both customer and employee experiences.
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Demo: Deliver Effortless Customer Experiences with Customer Service Management
Customers evaluate brands based on the experiences they have and how easy it is to do business with a company. Watch this video to learn how ServiceNow can help your companies provide an excellent experience for both customers and employees.
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