Introduction to Customer Experience

Hyland releases AI agent platform and vertical integrations
Can Hyland be all things to all customers?
Top records management certifications to consider
Records management certifications can help professionals build expertise in information governance, privacy, security, compliance...
Docusign upgrades AI-fueled contract management platform
Docusign moves further into electronic signature- adjacent tech territory, taking on the likes of Salesforce, Oracle, ServiceNow,...

Securing AI meeting assistants: What IT leaders need to know
More companies are deploying AI agents to make their meetings more efficient. But these tools can also expose companies to some ...
CIOs must rethink governance for AI collaboration tools
AI is transforming collaboration platforms into knowledge repositories, creating new governance challenges around data retention,...
Achieve cross-platform UC parity in mixed OS environments
Unified communications helps companies optimize their workflows, but disparate OSes and user devices pose roadblocks. A practical...

AI agent failures offer hidden value for enterprises
Most agent pilots will never reach production, but these failures can prove useful to data operations. Organizations should look ...
Why Apache Iceberg is the center of attention in data platforms
In a Q&A, consultant Donald Farmer explains why vendors are rushing to support Apache Iceberg and discusses its capabilities and ...
Securing data against AI attacks can't be a side project
The same AI capabilities that power enterprise innovation also give attackers machine-speed access to database vulnerabilities, ...

Q&A: Generate Biomedicines CTO talks AI advancements
Generate Biomedicines has been AI-native since its founding in 2018. Hear from co-founder and CTO Gevorg Grigoryan about how the ...
Controlling AI models is harder than building them
Before companies safely grant autonomy to AI agents deployed in their business processes, they must first establish an ...
7 machine learning challenges facing businesses
Machine learning challenges cover everything from ethical issues to data quality and user acceptance concerns. Learn about seven ...

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How software contract structure can maximize long-term value
Lock in a low price today, and enterprise software leaders might be locked out of tomorrow. In a fast-moving tech market, ...
Innovative reverse logistics app saves money while doing good
In this podcast, LiquiDonate CTO Aisya Aziz says her company's platform helps retailers and manufacturers donate returned goods ...
Partial automation is the real promise of AI agents
The near-term value of AI agents is partial automation. Buyers should ask what is automated now, what systems agents touch and ...