UC strategy
Unified communications success relies on more than technology. End-user adoption is paramount for a successful rollout. Learn how to build a successful UC strategy that encompasses technology, training, staffing and culture.
Top Stories
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Tip
30 Oct 2025
Focus rooms vs. huddle rooms: Optimizing collaboration spaces
With the shift from traditional office spaces, focus rooms and huddle rooms are key for solo work and team collaboration. Learn how to optimize these spaces for workplace success. Continue Reading
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Feature
24 Oct 2025
Assessing the value of agentic AI in unified communications
IT leaders should pause before rushing into agentic AI for unified communications. First, nail down the business outcomes that will actually prove its value. Continue Reading
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Answer
09 Feb 2017
How should organizations evaluate UC cloud app security providers?
Security is a priority when moving communications to the cloud. Organizations must do their due diligence when evaluating cloud providers' UC security expertise. Continue Reading
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News
19 Jan 2017
A hybrid deployment gives organizations UC flexibility
Two factors are driving the hybrid deployment of unified communications: infrastructure needs and business value. But enterprises need to navigate certain deployment turbulence. Continue Reading
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News
06 Jan 2017
AI, messaging top unified communications industry trends
Unified communications industry analysts explore the trends that will affect organizations in 2017. Artificial intelligence, messaging and infrastructure are key areas to watch. Continue Reading
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Feature
29 Jan 2016
Unify OpenScape Voice: Product overview
With support for mobility, video and scalability for up to 500,000 users, OpenScape Voice -- and the rest of the Unify UC portfolio -- is well-suited for large enterprises. Continue Reading
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Feature
17 Dec 2015
Avaya UC product overview: Aura Communication Manager
The Avaya Aura Platform, perhaps best suited for larger enterprises, supports messaging, voice, video, presence and mobility features, as well as virtualization. Continue Reading
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Answer
07 Feb 2014
How do media servers differ from media gateways?
Expert Carrie Higbie explains how media servers differ from media gateways and how media servers are useful in video and voice environments. Continue Reading
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Answer
09 Jan 2014
How does a volts direct current signal relate to telecom?
Expert Matt Brunk explains how a volts direct current signal is used in telecommunications. Continue Reading
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Answer
04 Nov 2013
What is a UC client?
What do vendors mean when they refer to a UC client? Learn what a UC client is and how it is used. Continue Reading
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Tip
11 Nov 2010
The truth about five nines availability in unified communications networks
Five nines availability is attainable with traditional telecommunications networks, but is it attainable with a unified communications network? This tip explains how to calculate availability and how it relates to unified communications software and hardware. Learn what is required to achieve five nines availability and how it translates to downtime. Continue Reading
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Feature
17 Oct 2008
Identifying issues in a multi-site Cisco UC deployment
Deploying Cisco Unified Communications Manager between multiple sites requires an appropriate dial plan, appropriate bandwidth, a quality of service (QoS) implementation and a design that can survive IP WAN failures. This chapter will explain the issues that can arise in a multisite Cisco UC Manager deployment, and recommend specific solutions. Continue Reading