UC strategy
Unified communications success relies on more than technology. End-user adoption is paramount for a successful rollout. Learn how to build a successful UC strategy that encompasses technology, training, staffing and culture.
Top Stories
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Tip
27 Feb 2026
Adoption training key to UC deployment success
Deployed properly, unified communications can reshape how an organization conducts business. But success won't happen unless users understand and buy into the platform's benefits. Continue Reading
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Feature
27 Feb 2026
Beyond Containment: Structuring IT for enterprise AI at scale
Enterprise AI is moving beyond pilots and into infrastructure. That shift exposes structural weaknesses -- and demands governance, observability and integration built directly into the stack. Continue Reading
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Blog Post
02 Nov 2017
Evaluating SBC vendors for cloud communications infrastructure
As more organizations move their communications infrastructure to the cloud, session border controllers must follow suit. In 2016, nearly 40% of North American business users were using some form ... Continue Reading
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Answer
18 Sep 2017
How do you build a cloud adoption strategy for UC?
Several factors are involved when adopting cloud-based UC. Networking expert Carrie Higbie Goetz breaks down what organizations must include in their cloud adoption strategy. Continue Reading
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Answer
30 Aug 2017
How do you prepare if your UC provider is acquired?
The UC market is abuzz with mergers and acquisitions, but this activity creates uncertainty for organizations. Analyst Jon Arnold offers advice on how to handle vendor consolidation. Continue Reading
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News
04 Aug 2017
AVST, Collab9 partner on UC platform for governments
In UC news, AVST and Collab9 announce a partnership for FedRAMP-authorized cloud services, while two surveys find corporate email isn't going away anytime soon. Continue Reading
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Feature
27 Jul 2017
Seeking use cases for digital collaborative whiteboards
As a fairly new business technology, touchscreen whiteboards are trying to find their way into the enterprise market. Some companies, however, are struggling to find use cases. Continue Reading
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Feature
25 Jul 2017
Disadvantages of interactive whiteboards: Cost, lack of interoperability
Large-screen collaboration devices offer some powerful communications tools. But buyers also need to heed some of the disadvantages of interactive whiteboards. Continue Reading
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News
21 Jul 2017
Infrastructure, endpoints to drive UC tech budget boom in 2018
UC budgets are expected to rise in 2018 as organizations look to update aging voice infrastructure, promote user adoption and extend UC into contact centers. Continue Reading
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Answer
25 May 2017
How can near-real-time communication modes offer context?
While text-based communication is growing in popularity, it lacks the context of voice or video communication. UC expert Jon Arnold explains how contextual communications can fill the gap. Continue Reading
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News
08 May 2017
Jive acquired in enterprise collaboration software merger
In UC news, Jive is in the midst of being acquired by a private equity firm and is expected to merge with CRM provider Aurea. Plus, UC cloud service provider Fuze gets more money. Continue Reading
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Video
14 Apr 2017
Voice applications, analytics suites part of UC evolution
In this video, Vonage and Plantronics demonstrate their latest innovations. See how a voice API and analytics suite are helping advance enterprise communications. Continue Reading
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Video
13 Apr 2017
Unified communications platforms get contextual, customizable
UC clients often undergo evolutionary development, rather than revolutionary changes. See how two vendors in particular are looking to advance enterprise communications. Continue Reading
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Video
11 Apr 2017
Do communication APIs complement or challenge UC products?
Embedded communications, like click-to-call or click-to-video, can enhance business workflows. But are these new API tools ready for enterprise use? Continue Reading
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Video
07 Apr 2017
Unified communications vendors and users continue consolidation
In this video with analyst Irwin Lazar, explore some key market trends, including industry consolidation, UC analytics and the emergence of artificial intelligence tools. Continue Reading
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News
04 Apr 2017
IT pros share API deployment challenges, offer insights
Communications APIs promise quick and easy deployments, but this new technology has its challenges. Three IT professionals share their API deployment experiences. Continue Reading
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News
27 Mar 2017
8x8 launches contact center service for teams, small businesses
8x8 has launched ContactNow, a contact center service for small businesses and teams that offers contact center capabilities with a pay-as-you-go cost model. Continue Reading
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News
24 Mar 2017
Latest collaboration products on display at Enterprise Connect 2017
Vendors will exhibit their latest UC products at Enterprise Connect 2017, from collaboration tools for huddle rooms to apps that support enterprise mobility. Continue Reading
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News
10 Mar 2017
Cloud UC and video conferencing adoption see uptick
Cloud-based unified communications and video conferencing adoption are seeing gradual increases, according to a new survey. Plus, Cisco and Microsoft still reign supreme. Continue Reading
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Answer
09 Feb 2017
How should organizations evaluate UC cloud app security providers?
Security is a priority when moving communications to the cloud. Organizations must do their due diligence when evaluating cloud providers' UC security expertise. Continue Reading
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News
19 Jan 2017
A hybrid deployment gives organizations UC flexibility
Two factors are driving the hybrid deployment of unified communications: infrastructure needs and business value. But enterprises need to navigate certain deployment turbulence. Continue Reading
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News
06 Jan 2017
AI, messaging top unified communications industry trends
Unified communications industry analysts explore the trends that will affect organizations in 2017. Artificial intelligence, messaging and infrastructure are key areas to watch. Continue Reading
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Feature
29 Jan 2016
Unify OpenScape Voice: Product overview
With support for mobility, video and scalability for up to 500,000 users, OpenScape Voice -- and the rest of the Unify UC portfolio -- is well-suited for large enterprises. Continue Reading
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Feature
17 Dec 2015
Avaya UC product overview: Aura Communication Manager
The Avaya Aura Platform, perhaps best suited for larger enterprises, supports messaging, voice, video, presence and mobility features, as well as virtualization. Continue Reading
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Answer
07 Feb 2014
How do media servers differ from media gateways?
Expert Carrie Higbie explains how media servers differ from media gateways and how media servers are useful in video and voice environments. Continue Reading
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Answer
09 Jan 2014
How does a volts direct current signal relate to telecom?
Expert Matt Brunk explains how a volts direct current signal is used in telecommunications. Continue Reading
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Answer
04 Nov 2013
What is a UC client?
What do vendors mean when they refer to a UC client? Learn what a UC client is and how it is used. Continue Reading
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Tip
11 Nov 2010
The truth about five nines availability in unified communications networks
Five nines availability is attainable with traditional telecommunications networks, but is it attainable with a unified communications network? This tip explains how to calculate availability and how it relates to unified communications software and hardware. Learn what is required to achieve five nines availability and how it translates to downtime. Continue Reading
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Feature
17 Oct 2008
Identifying issues in a multi-site Cisco UC deployment
Deploying Cisco Unified Communications Manager between multiple sites requires an appropriate dial plan, appropriate bandwidth, a quality of service (QoS) implementation and a design that can survive IP WAN failures. This chapter will explain the issues that can arise in a multisite Cisco UC Manager deployment, and recommend specific solutions. Continue Reading