While some of the benefits of embarking on a social media initiative tied to CRM may be "understood," the business case still needs to be laid out carefully.
Many social CRM projects are justified by "soft" returns, and while those add benefits to the bottom line, a social CRM project can provide plenty of hard ROI figures.
Reality television shows are using data analytics to turn anonymous text messages into living, breathing consumers ripe for an up-sell.
A who’s who of health IT vendors, governors and regulators met in Massachusetts to address EHR adoption, health information exchanges and meaningful use compliance.
Scared to touch a fresh PeopleSoft upgrade for years, Duke Energy finally bit the bullet and moved to 8.9. A new financial data hub helped ease the transition.
Apple has announced that it has sold one million iPads within a month of the tablet computing device's launch.
UK IT security and data protection firm Sophos has agreed to sell a majority interest in the company to global private equity group Apax Partners.
Apple could face an investigation by US competition authorities into whether the latest version of the software for the firm's iPhone unfairly locks out...
Marks & Spencer's new chief executive Marc Bolland starts today at the high street giant, and IT-related decisions are at the top of his in-tray.
Accenture and HP both recorded double-digit drops in revenue in 2009 compared to the previous year as the overall worldwide spend fell 5.3%.
Consumers will demand discounts of 10% to 20% in return for allowing energy firms to use smart meters to regulate their energy use, according to a report from management consultancy Accenture.
Once bitten, twice shy. Not a bit of it. Not for Emerson Network Power anyway. The company which spans AC and DC power and precision cooling systems, embedded computing and power, integrated racks and enclosures, power switching and controls, infrastructure management, and connectivity, has just mad
A single market for online transactions could add 4% to Europe's GDP, according to Euro politicians.
Apax Partners has taken a majority stake in security vendor Sophos with the aim of getting a foothold in a strong performing sector. There had been some expectations among the analyst community that Sophos would opt for a listing but the Apax deal has put paid to that for the time being. The Apax
Alcatel-Lucent and BT have signed a five-year deal to expedite the provision of next-generation network services across BT's 21CN (21st Century Network) project. BT said Alcatel-Lucent's High Leverage Network architecture and transformational services will allow it to increase network capacity a
Services revenue has been hit by the recession with revenues dipping worldwide last year and the consequences are still being felt in the market. According to a report into the global services market from Gartner revenue globally last year reached $763bn, a 5.3% decline on 2008. All of the five la
IT jobs dominated Forbes' top 10 best-paid jobs for women this year, taking four of the 10 places.
Businesses are pumping information security investment into all the wrong areas, research has revealed.
By 2020, more than one-third of all digital information created annually will either live in or pass through the cloud, creating a new trillion-dollar market,...
Worldwide shipments of smartphones hit 55.2 million during the first three months of the year with growth hitting 67% year-on-year, according to a new report from Canalys. Despite taking flak for being behind the pack in terms of smartphone development and delays to its Symbian operating system,
The office of the future is going to require technology to make it operate with much greater flexibility as the lines between home and work blur further. According to the report in to The Hybrid Organisation carried out on behalf of Microsoft the demand for flexibility is going to give rise to offi
The number of vacancies in IT has soared over the past year, according to the latest KPMG and Recruitment and Employment Confederation report on jobs.
The Central Administration has been boiled down so it's easier to navigate. IT managers will see the familiar ribbon found throughout the Office 2010 product line.
Geoscience Australia is tendering for companies to move its old data onto IBM3592 cartridges, and expects it will require such services for up to five years.
The company has put the kibosh on unlimited virtualization rights with SQL Server 2008 R2 Enterprise Edition.
Intel has released a new chipset designed to grab a greater share of the handheld device market dominated by UK-headquartered rival Arm Holdings.
Google's latest beta version of its Chrome browser boasts a 30% speed increase on the last version and a 213% improvement over the first beta.
Cybercriminals are selling fake and stolen accounts on social networking site Facebook in bulk in the underground economy, according to security researchers.
Business outcomes are increasingly being written into outsourcing agreements, as companies respond to the recession.
Logica has reported first-quarter revenue of £939m, down 2% from the same period a year ago, but better than the 4% average decline for the past three quarters....
IBM expects the global market for cloud computing services to be worth $126bn by 2012 and is bolstering its capability to strengthen its own offering.
Microsoft and Nokia ...
The IT job market continues to recover from the doldrums of the recession with the demand for both permanent and temporary staff continuing to grow. The latest monthly figures from the Recruitment & Employment Confederation (REC) and KPMG show that the upturn in jobs which started earlier this
Highlighting the extent to which unlicensed software can be used across the public sector FAST has secured a £13,000 settlement on behalf of its member Esker in a case against a Sheffield NHS Trust hospital. As a result of a former employee whistle-blowing about the under licensing of Esker S
Small businesses remain divided on the prospects that lie ahead economically with a significant number being pessimistic about the months that lie ahead. With talk of a double-dip recession still around the prospects for 2010 post tomorrow's election continue top be filled with uncertainty accordin
Pent-up demand in the SME community, caused by the recession, should start to filter through and improve the market for Sage as it looks to continue to build on the recovery. The software vendor issued unaudited half yearly results that showed a marked improvement on last year but comments made by
Business comms provider Colt Telecom Group saw year-on-year declines in both sales and earnings as a decline in voice revenue exceeded growth in data and managed services sales. In unaudited Q1 figures for the three months to the end of March, Colt said it made sales of €396m (£338.8m), do
IBM has extended its cloud services capabilities after picking up Californian cloud integration software and services specialist Cast Iron Systems for an undisclosed sum. IBM said it expects the global cloud market to see CAGR of 28% between 2008 and 2012, when it predicts the sector to be worth
Northamber cited challenging market conditions and its decision not to chase "empty revenues" as reasons for the continued sales slide in its fiscal third quarter. The Surrey-based distributor, which today posted an interim statement for the trading period ended 31 March, also warned that
Online gambling firm Betfair is using complex event processing (CEP) technology to monitor and react to customer behaviour around the General Election
Arrow Electronics' component business was the profit and revenue driver in a solid set of first quarter financials but a decline in server sales hindered growth in its infrastructure division. For the period ended 3 April, profits grew 225% to $87m (£57.6m) while revenues increased 24% to $4.
Coincidence or Google Bomb: Why is the whole storage blogosphere lining up to kick EMC the week before EMC World?
The Massachusetts governor’s HIT conference focused on the highest of high tech. Surgeon General Regina Benjamin reminded attendees that EHR systems must serve low-tech areas, too.
Metadata-generated business intelligence applications let developers make quick changes to meet changing analytical needs, according to Forrester Research.
Gartner has released its Magic Quadrant for customer service contact centers but finds that no single vendor has it all.
Facebook has again come under fire for not doing enough to protect personal information after a security flaw allowed users to eavesdrop on private chat sessions.
The UK technology sector notched up the most mergers and acquisitions (M&As) in Europe in the first three months of the year, according to a report by Ernst...
Will Lewis, who was also in charge of the publisher's digital unit, has reportedly left the company.
Telegraph Media Group has not responded to Computer...
Civil servants are racing to set up IT in preparation for the influx of new MPs expected after the election.
An unusually high number of MPs have stepped...
The loss of sensitive data on a USB stick by a hospital in Scotland could be a pivotal case for the Information Commissioner's Office (ICO), says security...
Google has confirmed plans to launch a digital bookstore before the end of the year that will step up competition with Amazon and Apple.
A processor that will scale from a data centre server to a smartphone, saving energy consumption and real estate but with much greater work throughput is...
Year-on-year net losses at Alcatel-Lucent widened to €515m (£437.4m) from €402m, after tightening components availability hobbled its ability to keep up with the economic recovery in Q1, the comms vendor revealed on Thursday morning. First quarterrevenuesdeclined 9.8% on the same period la
Fancy yourself as the next Van Gogh, Picasso or Rembrandt? Or how about just something to keep the kids amused on that summer drive to the seaside?
Security professionals lack confidence that political parties will do anything to improve cyber security, according to a survey by security firm Proofpoint....
Symantec has managed to get the black pens out again and banish the red ones as it reveals its end of year results. While its deadly rival McAfee has highly publicised issues with updates that have caused users Windows PCs to encounter problems Symantec has managed to shore up its position in the c
Members of the European Parliament (MEPs) have adopted a resolution that argues that bulk data transfers to the US to combat terrorism would infringe EU...
Hewlett-Packard has strengthened its software credentials with the hiring of one of the former Microsoft executives responsible for helping Windows 7 emerge from the ashes of Vista. Bill Veghte (pictured) spent the best part of two decades at Microsoft and has joined HP as head of enterprise softwa
The UK is leading the recovery across EMEA for Insight Enterprises with chief executive Ken Lamneck claiming the market has finally stabilised. The reseller last night posted a 10% rise in global sales to $1.05bn and profits of $9.2m compared to a loss of $6.7m a year ago, which had included $11.8m
Adventi Group has ceased trading after its administrator PWC offloaded the technical support arm to rival Scottish reseller Castle Computer Services but was unable to find a buyer for the remaining reselling business. As exclusively revealed by MicroScope last month, the parent of Scotsys and Integ
Brocade has launched aseriesof new channel facing vertical marketing programmes, seeking to take advantage of growing vertical opportunities, particularly healthcare. Citing a May 2009 IDC report on western European healthcare spending, Brocade said the sector will drive IT investments up by $2b
Exit polls revealed as the polls closed have revealed a hung parliament looks possible producing the situation that the channel has been hoping could be avoided. Uncertainly over the election has been used by customers as an excuse to delay spending and further confusion over who is running the cou
A new phishing attack tries to con users into giving up details of iTunes music store gift vouchers.
Egypt's Ministry of Communications is one of the first websites to have a full Arabic address after internet regulator Icann enabled full web addresses in non-Latin characters.
Nokia's board has come out in support of a management plan to regain lost ground in the smartphone market by switching focus from hardware to mobile services.
US internet service providers are gearing up for battle after the US media regulator announced plans for stricter controls on the sector that will open the way for net neutrality.
Comic Relief's head of new media and technology, Marcus East, tells Computer Weekly about his plans to put technology at the heart of the charity's operations
Online gaming company PartyGaming saw its revenue jump 27% to $127.1m in the first quarter of this year.
A hung parliament is not being welcomed by small businesses keen to see some stability in government. SME lobby group the Forum of Private Business has appealed for a speedy resolution to the outcome of the election process. "I expect many smaller businesses will be disappointed that the elec
The Information Commissioner's Office (ICO) is in talks with Barclays Bank about the security set-up of its mobile banking service.
Managed services provider CSC has hired former Alcatel-Lucent services boss Andy Williams to run its northern European business. Reporting to managed services president Russ Owen, Williams will assume responsibility for the UK, Ireland, Netherlands and Scandinavia with a remit to drive new clien
A group of disgruntled shareholders has taken legal action in the US in an attempt to block the $1.2bn acquisition of smartphone developer Palm by Hewlett-Packard, claiming the deal as it stands does not value Palm highly enough and stands to unfairly benefit major shareholders. According to Blo
It might be a stereotypical view that most of the threats circling the internet come from current or former Communist countries but research from Kaspersky Lab indicates it is a view that still holds water. According to a review if malicious threat activity in April China and the Russian Federation
A recession-driven technology review has prompted fashion retailer Tommy Hilfiger to introduce new tools to increase efficiency and reduce costs.
Two years after the government started pumping millions into mobile technology for policing, forces are starting to develop their own stamp on the handheld IT they bought with the money.
CIOs need to outsource more of the applications they need built for their businesses, says Fujitsu.