Scott Robinson Enterprise Data Architect, New Era Technology Customer Experience What you need to know about Flow Designer vs. Flow Builder 14 May 2019 Business Analytics Beyond customer sentiment: How to put NLP technology to work 01 May 2019 Content Management 5 unusual ways to use AI in content management 11 Apr 2019 Customer Experience How do you turn customer feedback into actionable insights? 10 Apr 2019 Content Management Use data to create personalized content customers actually want 09 Apr 2019 Customer Experience Marketing automation tools deliver personalization, customer focus 28 Mar 2019 Customer Experience Make marketing automation software choices to fit business needs 28 Mar 2019 Customer Experience A martech stack is vital for successful marketing operations 28 Mar 2019 Customer Experience 5 crucial ways to prepare for the CXO role 27 Mar 2019 Customer Experience The pros and cons of customer service AI 26 Mar 2019 Customer Experience 3 ways the data scientist role benefits CX teams 19 Mar 2019 Content Management What are some applications of AI in content management? 18 Mar 2019 Content Management 9 killer use cases for CMS blockchain 11 Mar 2019 Customer Experience What are 4 essential social CRM strategies? 05 Mar 2019 Customer Experience What is the role and responsibility of a chief experience officer? 05 Mar 2019 Customer Experience 5 common customer support problems that affect CX 25 Feb 2019 Customer Experience Salesforce makes push for diversity in technology 15 Feb 2019 Content Management Why the future of SharePoint could be dismal 30 Jan 2019 Customer Experience How does the chief customer officer role benefit CX? 30 Jan 2019 Business Analytics Better sentiment analysis can bolster customer data analytics 30 Jan 2019 Customer Experience How are Nonprofit Cloud and Philanthropy Cloud different? 29 Jan 2019 Customer Experience Is dialer technology relevant to CX projects? 28 Jan 2019 Customer Experience Why is the Salesforce administrator role so crucial? 25 Jan 2019 Content Management AI in content management requires effort to work well 24 Jan 2019 Customer Experience Which vendors make the best CRM for small businesses? 22 Jan 2019 Customer Experience CRM vs. CX: How companies are pivoting in philosophies 17 Jan 2019 Customer Experience What was the purpose of Salesforce's MuleSoft acquisition? 07 Jan 2019 Customer Experience How do Salesforce Success Cloud and Trailhead differ? 07 Jan 2019 Customer Experience Trusting marketing automation with CRM functions 02 Jan 2019 Customer Experience Assess priorities before purchasing a marketing automation platform 31 Dec 2018 Customer Experience 6 customer intent metrics to prevent lead dropouts 19 Dec 2018 Customer Experience Salesforce Service Cloud Einstein AI's Next Best Action, Bots 17 Dec 2018 Customer Experience How does Salesforce Einstein Bot differ from other AI? 17 Dec 2018 Customer Experience Is CRM with social media growing less trustworthy? 17 Dec 2018 Customer Experience Use smart workflows to personalize customer experience 14 Dec 2018 Customer Experience Einstein Bot, Einstein Voice create new Salesforce channels 11 Dec 2018 Customer Experience How does Salesforce lead scoring benefit Sales Cloud? 03 Dec 2018 HRSoftware HR employee engagement platforms boost workplace productivity 03 Dec 2018 Customer Experience Marketing automation tools make personalization possible 15 Nov 2018 Customer Experience How can I maximize the Salesforce-Google Cloud integration? 12 Nov 2018 Customer Experience Will Salesforce decaNLP model live up to the hype? 08 Nov 2018 Customer Experience How does Salesforce Einstein Language NLP improve productivity? 18 Oct 2018 Business Analytics What-if business planning simulation at its predictive best 01 Oct 2018 ERP There's time and place for SMBs to adopt SaaS-based ERP 06 Aug 2018 Data Management IoT, edge computing spawn new security issues 09 Apr 2018 Enterprise AI Cognitive computing in healthcare mends doctor-patient gaps 15 Feb 2018 Customer Experience What key features do today's leading social CRM tools offer? 11 Jan 2018 Customer Experience What features can users expect from Salesforce Einstein AI? 02 Oct 2017 Customer Experience Is MSFT or Salesforce leading the market in business app development? 30 Mar 2017 Customer Experience How to get the most out of social CRM software 14 Feb 2017 ERP How supply chain partners can help create IoT adoption success 25 Jan 2017 Customer Experience How using predictive analytics helps public agencies predict demand 25 Oct 2016 Customer Experience How does data insight remove human bias from customer research? 30 Sep 2016 Customer Experience How do IoT analytics enhance customer experience with quality data? 30 Sep 2016 Content Management What causes SharePoint 2013 performance issues? 07 Oct 2014 Content Management Comparing social media monitoring tools 17 Jun 2014 Content Management SharePoint 2013 records management offers new compliance options 28 Mar 2014 Content Management SharePoint 2013 out-of-the-box features 26 Nov 2013 1 2
