Scott Robinson Director of business intelligence - Lucina Health - SearchCustomerExperience SearchCustomerExperience 6 customer intent metrics to prevent lead dropouts 19 Dec 2018 SearchCustomerExperience Salesforce Service Cloud Einstein AI's Next Best Action, Bots 17 Dec 2018 SearchCustomerExperience How does Salesforce Einstein Bot differ from other AI? 17 Dec 2018 SearchCustomerExperience Is CRM with social media growing less trustworthy? 17 Dec 2018 SearchCustomerExperience Use smart workflows to personalize customer experience 14 Dec 2018 SearchCustomerExperience Einstein Bot, Einstein Voice create new Salesforce channels 11 Dec 2018 SearchCustomerExperience How does Salesforce lead scoring benefit Sales Cloud? 03 Dec 2018 SearchHRSoftware HR employee engagement platforms boost workplace productivity 03 Dec 2018 SearchCustomerExperience Marketing automation tools make personalization possible 15 Nov 2018 SearchCustomerExperience How can I maximize the Salesforce-Google Cloud integration? 12 Nov 2018 SearchCustomerExperience Will Salesforce decaNLP model live up to the hype? 08 Nov 2018 SearchCustomerExperience How does Salesforce Einstein Language NLP improve productivity? 18 Oct 2018 SearchBusinessAnalytics What-if business planning simulation at its predictive best 01 Oct 2018 SearchERP There's time and place for SMBs to adopt SaaS-based ERP 06 Aug 2018 SearchDataManagement IoT, edge computing spawn new security issues 09 Apr 2018 SearchEnterpriseAI Cognitive computing in healthcare mends doctor-patient gaps 15 Feb 2018 SearchCustomerExperience What key features do today's leading social CRM tools offer? 11 Jan 2018 SearchContentManagement Why you can't always go all the way with SharePoint cloud 15 Dec 2017 SearchDataManagement A strong metadata management process eases big data woes 02 Oct 2017 SearchCustomerExperience What features can users expect from Salesforce Einstein AI? 02 Oct 2017 SearchCustomerExperience How can Salesforce DX help project managers and workers? 29 Sep 2017 SearchCustomerExperience The leading CRM tools offer a full range of functionality 17 Aug 2017 SearchBusinessAnalytics HR metrics and analytics make workforces more valuable 10 Aug 2017 SearchCustomerExperience Comparison of the top CRM platforms and marketing automation tools 29 Jun 2017 SearchContentManagement How do enterprise collaboration platforms differ? 23 Jun 2017 SearchERP Industries turn to digital twin technology, IoT to boost profits 09 Jun 2017 SearchCustomerExperience GDPR and marketing: Keep an eye on European regulations in the works 07 Jun 2017 SearchDataManagement BI data governance can take lessons from public sector practices 07 Jun 2017 SearchContentManagement How will the new SharePoint framework change O365 app development? 31 May 2017 SearchCustomerExperience Demandware helps Salesforce go from B2B to B2C 24 May 2017 SearchCustomerExperience Tips for evaluating CRM platforms and marketing tools 19 May 2017 SearchCustomerExperience The benefits of CRM tools go beyond traditional customer engagement 10 May 2017 SearchCustomerExperience What the Einstein-Watson merger means for Salesforce and IBM 28 Apr 2017 SearchCustomerExperience Why do we need the CRM platform wars in the enterprise? 28 Apr 2017 SearchCustomerExperience Customer relationship management tools revolutionize engagement 18 Apr 2017 SearchCustomerExperience Einstein-Watson merger seen enhancing AI, customer sentiment analysis 12 Apr 2017 SearchBusinessAnalytics IBM's Watson Analytics makes strides but gives off bad vibes 05 Apr 2017 SearchCustomerExperience Is MSFT or Salesforce leading the market in business app development? 30 Mar 2017 SearchERP Supply chain, logistics and inventory go 3D with additive manufacturing 29 Mar 2017 SearchContentManagement How to sort through redundancies between SharePoint and Office 365 29 Mar 2017 SearchCustomerExperience What can social CRM software help your business accomplish? 07 Mar 2017 SearchERP B2B processes get smarter in the cloud 02 Mar 2017 SearchCustomerExperience Three ways Salesforce Einstein can enhance workplace analytics 27 Feb 2017 SearchCustomerExperience How to get the most out of social CRM software 14 Feb 2017 SearchERP Trump presidency makes supply chain disruption planning critical 14 Feb 2017 SearchBusinessAnalytics Prescriptive models take analytics one step beyond 06 Feb 2017 SearchERP Driverless vehicles to rev up supply chain management 03 Feb 2017 SearchCustomerExperience How customer service analytics enhances the customer experience 30 Jan 2017 SearchCustomerExperience How analytics in marketing can transform organizations 25 Jan 2017 SearchERP How supply chain partners can help create IoT adoption success 25 Jan 2017 SearchCustomerExperience Why you should embrace sales analytics tools 23 Jan 2017 SearchContentManagement Why SharePoint Framework could benefit business, not just developers 19 Jan 2017 SearchContentManagement Azure AI brings intelligence to business processes -- or does it? 04 Jan 2017 SearchContentManagement Slack vs. Microsoft Teams: Which is best for enterprise collaboration? 15 Dec 2016 SearchCustomerExperience Social CRM software is more than just a spin on traditional CRM 08 Dec 2016 SearchERP Three misconceptions about supply chain disruption risks 10 Nov 2016 SearchContentManagement Why human analytics and workforce management go together 25 Oct 2016 SearchCustomerExperience How using predictive analytics helps public agencies predict demand 25 Oct 2016 SearchERP How supply chain partners can look for success through analytics 24 Oct 2016 SearchERP Strategic shared cloud migration for better supply chain operations 19 Oct 2016 SearchERP Both promise, issues abound when supply chain partners share the cloud 12 Oct 2016 SearchCustomerExperience Mastering descriptive data analysis yields better predictions 06 Oct 2016 SearchContentManagement How do Delve metrics affect personal productivity? 03 Oct 2016 SearchCustomerExperience How does data insight remove human bias from customer research? 30 Sep 2016 SearchCustomerExperience How do IoT analytics enhance customer experience with quality data? 30 Sep 2016 SearchContentManagement Social monitoring toolbox filled with empty outcomes 04 Aug 2016 SearchContentManagement How social media and analytics have redefined politics 12 Jul 2016 SearchContentManagement Shadow apps in the cloud threaten IT data governance 28 Mar 2016 SearchContentManagement Social monitoring tools sputter, despite potential 24 Mar 2016 SearchContentManagement Microsoft Delve faces challenges in enterprise search tool role 29 Feb 2016 SearchContentManagement Can OneDrive file sharing displace shadow IT collaboration? 15 Jan 2016 SearchContentManagement Where do data visualization tools need to improve? 13 Jan 2016 SearchContentManagement Is Microsoft Delve a flop or set to become a killer app? 12 Jan 2016 SearchContentManagement Common biases that can taint analytics analysis 18 Dec 2015 SearchContentManagement Will a single cloud platform ever meet all business needs? 11 Dec 2015 SearchCustomerExperience Boost employee retention through descriptive analytics 11 Dec 2015 SearchContentManagement Analytics initiative success can turn on quality of data 09 Nov 2015 SearchContentManagement Government deployments play up SharePoint pros and cons 15 Sep 2015 SearchContentManagement When will SharePoint Online embrace customization? 04 May 2015 SearchContentManagement Where has the SharePoint roadmap fallen short with users? 28 Apr 2015 SearchContentManagement The top 10 SharePoint Online governance tips 16 Feb 2015 SearchContentManagement SharePoint on-premises vs. SharePoint Online: What tradeoffs remain? 11 Feb 2015 SearchContentManagement SharePoint Online features gaining parity with on-premises version 02 Jan 2015 SearchContentManagement What are the limitations of SharePoint 2013 Foundation features? 08 Oct 2014 SearchContentManagement What causes SharePoint 2013 performance issues? 07 Oct 2014 SearchContentManagement Tracking social media metrics can foster better business decisions 19 May 2014 SearchContentManagement SharePoint migration, step by step 28 Apr 2014 SearchContentManagement SharePoint 2013 records management offers new compliance options 28 Mar 2014 SearchContentManagement SharePoint 2013 out-of-the-box features 26 Nov 2013 SearchContentManagement Easing SharePoint development with Quick Apps for SharePoint 11 Nov 2013 SearchContentManagement Combating SharePoint sprawl 29 Aug 2013 1 2
