Digital business transformation and innovation
Digital business transformation and innovation strategies are essential to corporate success as digital innovation increasingly brings a competitive advantage. Read news, tips and opinion to help your company implement digital business transformation best practices to adapt to -- and profit from – new technologies and processes influencing IT.
Top Stories
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Tip
08 Apr 2024
How to create a proof of concept with 6 free templates
What is a proof of concept and how does it help an organization? We dive into the importance of writing a PoC and provide a list of free template examples to help get you started. Continue Reading
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Tip
13 Mar 2024
17 potential costs of shadow IT
Companies should be vigilant and consider the significant costs associated with shadow IT. Learn about these overlooked issues and how they affect the organization. Continue Reading
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Feature
13 Nov 2018
5 'technology enablers' key to Travelport's digital transformation plan
Travelport CIO Matt Minetola details the five 'technology enablers' key to the success of the company's digital transformation plan and explains why the travel commerce platform relies on a hybrid cloud approach. Continue Reading
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Feature
12 Nov 2018
Enabling digital transformation: CIO talks 3-phase journey
Enabling digital transformation at Travelport required the $2 billion company to rethink its business model, technology, processes and mindset. Destination: Better customer service. Continue Reading
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News
09 Nov 2018
Google's Eric Schmidt on digital success -- be first, perfect comes later
Success for digital products doesn't follow the same trajectory as for physical goods. Google's Eric Schmidt laid out the case for a rush-to-market approach at an MIT event on AI. Continue Reading
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Feature
09 Nov 2018
With blockchain asset tracking, Walmart pushes supplier tech adoption
In requiring its green vegetable suppliers to use blockchain by 2019, Walmart seeks more transparency in the food supply chain. Whether suppliers will push back remains to be seen. Continue Reading
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Answer
09 Nov 2018
How can enterprises benefit from automation in security?
Tufin Technical Director Joe Schreiber highlights how automating security operations can benefit an organization and discusses best practices for effective implementation. Continue Reading
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News
31 Oct 2018
Gartner breaks down the state of quantum computing technology
Gartner believes CIOs should prepare for quantum computing. When is it coming, what impact will it have and what do CIOs need to know? Gartner's David Cearley breaks it down. Continue Reading
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News
31 Oct 2018
Gartner Symposium 2018: 6 emerging trends in security
At Gartner Symposium 2018, analyst Peter Firstbrook highlighted the emerging trends in security that cybersecurity pros -- and their employers -- need to prep for in the next year. Continue Reading
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News
30 Oct 2018
Gartner top 10 technology trends for 2019: A comprehensive guide
For digital-minded CIOs, Gartner's 2019 top 10 technology trends should come as no surprise: IT is getting smarter, casting an intelligent digital web over the enterprise -- and everywhere else. Continue Reading
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Feature
30 Oct 2018
What can CIOs expect from ITIL 4? More leadership advice, for one
ITIL 4 is scheduled for release in early 2019. ITIL expert David Ratcliffe discusses what's different about this ITIL update and why the guidance remains vitally relevant to CIOs. Continue Reading
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News
26 Oct 2018
Gartner Symposium 2018: Enterprise cloud strategy mistakes to avoid
At the recent Gartner Symposium 2018, cloud guru Daryl Plummer highlighted the need for developing a strong cloud strategy -- and the mistakes to avoid when drafting one. Continue Reading
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Feature
19 Oct 2018
Technology risks: What CIOs should know and steps they can take
Adopting new tech helps businesses thrive, but CIOs must be aware of accompanying risks. Experts sound off on how new tech continues to muddle the cybersecurity threat landscape. Continue Reading
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Feature
17 Oct 2018
Improve your digital transformation plan: 3 tips from EY's Jeff Wong
EY's chief innovation officer believes a successful digital transformation plan rests on building an ecosystem of internal champions and outside experts who don't think alike. Continue Reading
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Feature
17 Oct 2018
EY exec shares strategy for digital transformation in business
EY is recruiting STEM talent, offering employees courses in AI -- and more -- in its quest for a digital business model that can exploit rapid change. Continue Reading
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News
16 Oct 2018
Gartner Symposium 2018: 10 culture hacks for CIOs to spur DX
Culture is a barrier to digital transformation, and it's the CIO's job to help change it, said analyst Kristin Moyer at Gartner Symposium 2018. Continue Reading
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Tip
15 Oct 2018
Deploy RPA bots to clean legacy data
Got data cleaning issues? Business improvement expert Dan Morris shares how his team is experimenting with RPA bots to clean and reconcile data. Continue Reading
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Feature
15 Oct 2018
Why EY is investing in AI, data and blockchain technology initiatives
It's more than just an accounting firm. Jeff Wong said EY is using a $1B investment in new technology initiatives to expand its mission and address its clients' digital challenges. Continue Reading
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Answer
09 Oct 2018
What tactics can organizations adopt to drive cloud security practices?
In this Ask the Expert, Gartner's Marco Meinardi explains business factors driving cloud security practices and explains the role of the CIA triad in enterprise cloud security. Continue Reading
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Tip
05 Oct 2018
IoT adoption gets a C+ from Cisco expert -- how can CIOs improve?
Why is IoT adoption in trouble? Underestimating the disruption to the business is one reason, says Cisco's Jon Stanford, in this tip on the challenges and best practices for IoT adoption. Continue Reading
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News
03 Oct 2018
Finding internal data science talent: The right stuff
Fierce competition for data science talent means that CIOs need to look internally for the requisite skills. On the list: curiosity, domain expertise, emotional intelligence. Continue Reading
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Feature
28 Sep 2018
CIO on the importance of holistic data collection and analysis methods
CIO Tammy Bilitzky explains what she means by holistic data collection and analysis methods, and how they ensure accuracy of results and build trust into automated data systems. Continue Reading
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News
28 Sep 2018
How Uber AI Labs used filters to fix a ConvNets deficiency
Can ConvNets learn new tricks? Uber AI Labs research scientist unpacks how her team identified and fixed a major deficiency in its convolutional neural networks. Continue Reading
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Feature
28 Sep 2018
A CIO forges a data strategy plan for creating actionable data
As CIO of Data Conversion Laboratory, Tammy Bilitzky is responsible for the technology that her organization and its clients need to turn content into actionable data. Continue Reading
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Answer
27 Sep 2018
ITSM vs DevOps: Are DevOps, Agile overshadowing ITSM frameworks?
In this Ask the Expert, digital transformation expert IsaacSacolick shares his perspective on the impact that DevOps and Agile strategies have on ITSM practices. Continue Reading
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News
26 Sep 2018
Power of AI, limitations of AI in focus at Global AI conference
What's the difference between human and artificial intelligence? At the Global AI conference in Boston, opening day featured tech experts parsing the power of AI and the limitations of AI. Continue Reading
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News
26 Sep 2018
Blockchain in media: The AP explores a blockchain use case
The use of blockchain in media gathered steam with the AP's announcement that it is exploring distributed ledger technology to track content and enforce licensing contracts. Continue Reading
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Tip
24 Sep 2018
4 factors to consider when making the shift to the cloud
For CIOs assessing their organization's cloud readiness, Andrew Larkin discusses four factors to consider before moving their applications to the cloud. Continue Reading
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Feature
20 Sep 2018
What is driving the evolution of ITSM processes?
At leading companies, ITSM processes are being redefined as 'cross-domain service management' and the ITSM team functions as enabler-in-chief of digital transformation. Continue Reading
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Tip
20 Sep 2018
3 stages of ITSM and 5 ways to enhance your ITSM strategy
From help desk to service desk to business-aligned ITSM -- how evolved is your ITSM strategy? Dennis Drogseth explains ITSM's three stages and offers five tips for reaching maturity. Continue Reading
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Feature
19 Sep 2018
Multi-cloud management best practices and pain points
To reap the benefits of a multi-cloud strategy, CIOs must first have the right skills and processes in place. Here are the multi-cloud management best practices to lead the way. Continue Reading
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News
17 Sep 2018
Blockchain solutions -- and disruption -- pondered at EmTech 2018
The gathering at EmTech 2018 explored whether blockchain solutions could give the world a new model of trust. What seemed certain: Blockchain disruption is happening now. Continue Reading
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Tip
14 Sep 2018
Cloud migration best practices: 4 potential problems to avoid
Andrew Larkin, from the Cloud Academy, explains why successful cloud migration strategies require more than just a 'lift and shift' approach to maximize the benefits of the cloud. Continue Reading
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Feature
14 Sep 2018
Top disadvantages of cloud computing: What CIOs can do
Andrew Larkin from the Cloud Academy sheds light on cloud computing misconceptions and drawbacks -- including downtime -- and offers best practices for CIOs to address these risks. Continue Reading
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News
07 Sep 2018
3 secret virtues of a great IT practitioner
At Gartner Catalyst, Gartner's Danny Brian explained why great IT practitioners are lazy, impatient and hubristic. Continue Reading
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News
30 Aug 2018
Transforming IT infrastructure and operations to drive digital business
In an environment where speed disrupts everything, organizations must transform their I&O. Gartner's Gregory Murray explained how at the Gartner Catalyst conference. Continue Reading
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News
30 Aug 2018
How bias in AI happens -- and what IT pros can do about it
At Gartner Catalyst 2018, Darin Stewart detailed how AI bias finds its way into algorithms, what IT pros can do to prevent it -- and why it's sometimes OK to intentionally insert it. Continue Reading
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News
24 Aug 2018
The message from Gartner Catalyst 2018? Just do it
IT can no longer let organizational dysfunction get in the way of digital progress. At Gartner Catalyst 2018, IT pros were urged not to wait to be told what to do. Continue Reading
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News
22 Aug 2018
Approaches for embedding human ethics in AI systems
Instilling ethics in AI systems is a low priority for CIOs aiming to harness the power of machine intelligence. That's a mistake, warned Darin Stewart at the Gartner Catalyst event. Continue Reading
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Conference Coverage
16 Aug 2018
2018 MIT Sloan CIO Symposium: A SearchCIO guide
The 2018 MIT Sloan CIO Symposium was all about making good on an enterprise digital transformation strategy. Explore the strategic advice, emerging technologies and big ideas from this year’s roster of CIOs, MIT faculty and experts. Continue Reading
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Feature
16 Aug 2018
Drone services market requires vertical skills
Commercial drone services are in high demand across such vertical markets as agriculture, construction and telecommunications, requiring service providers to specialize. Continue Reading
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Feature
16 Aug 2018
Speed, service, solutions are CIO priorities for Arcadis IT exec
Heading into the final stretch of his first year as CIO, Justin Wright has strong ideas about how to make IT a better partner to the business. Read about his CIO priorities for people, processes and technologies. Continue Reading
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Feature
16 Aug 2018
How to become a digital leader: A design company's blueprint
Arcadis CIO Justin Wright explains how IT is working in tandem with the business to make the firm a digital leader for its construction industry clients. Continue Reading
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Feature
16 Aug 2018
Digital transformation in the construction industry will rock status quo
Arcadis CIO Justin Wright talks about digital transformation in the construction industry and what his firm is doing to protect clients from being disrupted. Continue Reading
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News
14 Aug 2018
GE rumors highlight digital culture hardship for CIOs
The rumors that GE is putting pieces of its vaunted GE Digital unit on the chopping block spread like wildfire. True or not, here's why CIOs should be taking notes. Continue Reading
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Conference Coverage
14 Aug 2018
MIT CIO 2018 videos: Honing a digital leadership strategy
In these digital leadership videos from the 2018 MIT Sloan CIO Symposium, IT execs share their experiences in digital transformation and in driving organizational change. Continue Reading
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Tip
10 Aug 2018
Business transformation project: Dealing with legacy data
Business transformation requires a solid data foundation. Expert Dan Morris offers a near-term fix for your data-quality problems and the basis for a long-term approach to better data. Continue Reading
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News
10 Aug 2018
Report on Alexa-enabled devices puts spotlight on voice commerce
Not many people buy things using Amazon's Alexa-enabled devices, a new report contends. What does that say about voice commerce and how the enterprise uses voice computing technology? Continue Reading
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News
30 Jul 2018
6 enterprise AR use cases
Augmented reality is making its way into the enterprise. Here, experts detail six AR use cases and how AR headsets are helping boost productivity and reduce errors. Continue Reading
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Feature
30 Jul 2018
SAP chief security officer talks cloud, security trends
Security issues are still a top concern when moving to the cloud. SAP CSO Justin Somaini highlights the questions to ask cloud providers to make sure company data is protected. Continue Reading
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News
23 Jul 2018
How to know if, when and how to pursue blockchain projects
Forrester Research analyst Martha Bennett gives CIOs a cogent framework for thinking about distributed ledger technology and potential blockchain projects for the enterprise. Continue Reading
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News
19 Jul 2018
The cloud-enabled workforce: Prepping IT staff for success
Experts predict nontraditional skills will be essential for the cloud-enabled, next-generation IT workforce. To succeed, employee training and development will play a big role. Continue Reading
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News
17 Jul 2018
Innovation leaders must learn to 'co-create' the future
Harvard's Linda Hill explains what makes leaders of innovation successful, starting with realizing their primary role is as stage setter, not top-down visionary. Continue Reading
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Feature
13 Jul 2018
Symantec CIO strategy: Add 'extreme value' to the business
Sheila Jordan's CIO strategy at Symantec focuses on bringing 'extreme value' to the business. Here, she discusses her top six IT priorities for achieving that goal. Continue Reading
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Answer
13 Jul 2018
How is cloud influencing the CDO role?
Cloud investments create both opportunities and challenges for the rapidly evolving chief data officer role. Alation's Satyen Sangani shares his perspective here. Continue Reading
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News
11 Jul 2018
Digital transformation process: Align business and IT, shake legacy
At the MIT Sloan CIO Symposium, consultant Cathy Horst Forsyth explains which factors make for a successful digital transformation process and what slows companies down. Continue Reading
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News
10 Jul 2018
The case for cloud storage as a service at Partners
Partners HealthCare needed storage that was secure, compliant with health regs and readily accessible to researchers. Read why it took a cloud-storage-as-a-service approach. Continue Reading
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News
29 Jun 2018
Building a data science pipeline: Benefits, cautions
A data science development pipeline is critical for digital business. But the sequence of the pipeline must be monitored closely to ensure the output reflects the business goal. Continue Reading
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News
29 Jun 2018
Three capabilities all leaders of innovation possess
Harvard's Linda Hill tells IT execs at LiveWorx that in order to be leaders of innovation they need to champion three things. One of them is 'creative abrasion.' Continue Reading
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News
29 Jun 2018
Enterprise digital strategy: Design use cases that create business value
Tech capabilities are certainly important, but expert panelists at LiveWorx 2018 explained why overall business needs can't be ignored when crafting enterprise digital strategy. Continue Reading
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News
28 Jun 2018
CIO position: Evolve conference shows many ways to manage IT
The recent Evolve Technology Conference's Outlier Award program revealed varied takes on IT management philosophy and approaches to the CIO position. Continue Reading
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Tip
28 Jun 2018
How to start a blockchain project: Questions for IBM's Jerry Cuomo
A blockchain project starts with a belief that business needs to be done in a different way. Here's what happens next, including the role CIOs play in a blockchain journey. Continue Reading
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Feature
15 Jun 2018
Law firm makes case for technology-enabled transformation
Top 100 law firm Jackson Lewis redefines how it provides legal services to clients as part of a technology-enabled transformation overseen by its first-ever chief digital officer. Continue Reading
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Feature
14 Jun 2018
Six barriers to digital transformation; CIO strategies to conquer them
CIOs are under pressure to help companies find their digital mojo, but challenges abound. Learn about the top six barriers to digital transformation -- and how to vanquish them. Continue Reading
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News
11 Jun 2018
2018 MIT Sloan CIO Symposium in photos: A SearchCIO snapshot
Explore the major sessions and themes of the 2018 MIT Sloan CIO Symposium through the lens of the SearchCIO team. Continue Reading
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News
31 May 2018
Recruiting talent for digital cultures: Tips from McKinsey, Korn Ferry
The C-suite's penchant for hiring in its own image prevents companies from creating a digital culture. Another barrier: assuming HR can find the right people. Continue Reading
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News
31 May 2018
Building an intelligent enterprise: Four experts offer hard-won advice
At the MIT Sloan CIO Symposium, four IT executives shared lessons they've learned from building an intelligent enterprise and paid homage to the tech that helped them do it. Continue Reading
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Feature
30 May 2018
Blockchain as a service expected to entice CIOs to test waters
AWS' Blockchain Templates offering, along with a host of other big vendor blockchain products, will spur a 'tsunami of tests.' Blockchain adoption by business is another matter. Continue Reading
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News
29 May 2018
MIT CIO: What is digital culture, why it's needed and how to get it
Creating a digital culture is essential in the age of information, but companies must not lose sight of their core values in the process. Two tech execs show how they're doing it. Continue Reading
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News
22 May 2018
Indeed.com releases top 10 most in-demand CIO skills
Job site Indeed.com has released a list of the most in-demand skills for today's CIOs, based on job postings. Experts I talked to said 'most in-demand' doesn't mean most valuable. Continue Reading
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Tip
17 May 2018
Bad data stops business process transformation in its tracks
Dan Morris introduces his new eight-part series on exploring how bad data can sabotage business process transformation and what CIOs need to do to fix it. Continue Reading
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News
11 May 2018
Build 2018 gives the office meeting a high-tech sheen. Does it matter?
A display on the future of meetings at Microsoft's Build 2018 event was a technology tour de force. But analysts said the fanfare sort of misses the point. Continue Reading
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News
11 May 2018
Force multipliers in cybersecurity: Augmenting your security workforce
During his RSA conference keynote, IBM Security's van Zadelhoff highlighted cybersecurity's top three force multipliers and explained best practices to deploy them. Continue Reading
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News
10 May 2018
Four CIO strategies for finding the business ROI in emerging tech
IT execs from Yamaha, Union Pacific, the city of Las Vegas and UL share their CIO strategies for deriving business benefit from emerging tech. Continue Reading
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Feature
09 May 2018
Optimizing an artificial intelligence architecture: The race is on
As AI architecture improves and costs decrease, experts say enterprise adoption will go up, spurring yet more innovation and benefits for businesses and AI vendors alike. Continue Reading
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Feature
08 May 2018
CIO uses master data management to speed digitalization
IMA Financial Group CIO Michelle Vercellino's effort to clean up, protect and govern the firm's data is an important step in the firm's quest for 'data intelligence.' Continue Reading
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Feature
03 May 2018
Tackling the 'ask me anything' challenge of a conversational interface
IBM researchers discuss the challenge of designing conversational interfaces where the potential incoming questions are limitless. The solution: narrowing the scope and training end users. Continue Reading
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Answer
02 May 2018
What are the top RPA security risks and how do CIOs prevent them?
RPA security risks often take a back seat to the technology's promise of costs savings and reliability. HfS Research's Saurabh Gupta and KPMG's Martin Sokalski set the record straight. Continue Reading
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News
30 Apr 2018
Top 2018 cybersecurity trends to watch out for
A glance at IT news shows cybersecurity trends remain on companies' radar. At the CIO Boston Summit, Cybereason's Jessica Stanford discussed steps to defend against risk. Continue Reading
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News
27 Apr 2018
Gartner on blockchain: Questions to ask and lots of caveats
It's immature, misunderstood, untested in the enterprise, risk-laden -- and needs to be on the CIO agenda. Gartner's Nick Heudecker frames the blockchain questions you should be asking. Continue Reading
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News
24 Apr 2018
The CIO voice in the boardroom: Skills needed to get there
At a recent webinar, IT leaders discussed the factors driving the absence of a CIO voice in the boardroom and highlighted the skills they need to earn a seat at the table. Continue Reading
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News
20 Apr 2018
Will the next act in the ongoing evolution of IT be its last?
The evolution of IT keeps on keeping on -- for now. But as technology becomes more integral to the business, the IT department may become extinct. MIT's Joe Peppard explains. Continue Reading
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News
20 Apr 2018
Digital factory strategy needed to support omnipresent IT
Digital factories, framed as a business process re-engineering strategy for our tech-centric economy, reflect how the IT function continues to evolve to meet business demands. Continue Reading
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Tip
19 Apr 2018
Fostering human-machine collaboration is a CIO's job
Uncover why human-machine collaboration was singled out in a Forrester Research report that says it's time for enterprises to embrace AI in the workplace -- and IT has a special role to play. Continue Reading
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Feature
17 Apr 2018
Tackling security debt: The role of risk register, patch management
In this Q&A, Akamai's Dave Lewis offers pointers on how to address security debt and also discusses how organizations can avoid incurring such debt. Continue Reading
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Feature
13 Apr 2018
Security debt: Why you should pay attention
Akamai's Dave Lewis -- a speaker at the upcoming RSA Conference 2018 -- discusses how organizations build security debt over time and its potential risks. Continue Reading
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News
13 Apr 2018
Twitterverse debates necessity of chief transformation officer role
IT pros on Twitter have questions about the chief transformation officer role. For starters: Isn't that role already filled by other C-level execs? Continue Reading
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Tip
12 Apr 2018
Enterprise digitization's secret ingredient: Fusion teams
Cross-functional or 'fusion' teams are critical to meeting fast-changing digital challenges. Here are the four must-have team attributes for successful enterprise digitization. Continue Reading
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Feature
09 Apr 2018
Readying your IT shop for RPA software
IT's role in an RPA implementation varies depending on the scope of the project and the company's enterprise architecture. Here's how Fannie Mae, Duke Energy and Abbyy handle RPA. Continue Reading
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News
06 Apr 2018
Voice computing goes to work with Microsoft Teams addition of Cortana
Microsoft is integrating Cortana into its Teams collaboration platform. Will it be the baby step voice computing needs to gain traction in the enterprise? The jury is out. Continue Reading
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Feature
06 Apr 2018
Digital transformation for insurance firms drives IT business
IT service firms are finding new opportunities as insurers pursue digital transformation initiatives and deploy emerging technologies such as robotic process automation. Continue Reading
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Feature
06 Apr 2018
Crypto-agility: Strategies and best practices to get there
Staying crypto-agile is vital for data security. Venafi's Paul Turner discusses how to establish crypto-agility and the need for creating an inventory of cryptographic assets. Continue Reading
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Tip
29 Mar 2018
Rapid prototyping process brings technology to life
Carnegie Mellon University's Chris Harrison and his team are developing the user interfaces of the future. He explains why a rapid prototyping process is critical to building technology that changes lives. Continue Reading
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Opinion
29 Mar 2018
What technical challenges face voice AI technology? There are many
Conversational AI will change enterprise communications -- eventually. In the meantime, Gartner analyst Svetlana Sicular details the areas where voice AI technology needs to grow. Continue Reading
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News
27 Mar 2018
Conversational AI: Start by enlisting the big vendors
It's time to develop a conversational AI strategy, according to Gartner analyst Svetlana Sicular. Her advice: Stay focused on the business case and lean on the AI platform vendors. Continue Reading
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News
21 Mar 2018
Daniel Pink: How the science of timing can boost productivity
At the recent Gartner Data and Analytics Summit, best-selling author Daniel Pink urged digital leaders to follow the science of timing -- and spread the word. Continue Reading
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News
19 Mar 2018
Gartner issues four-part prescription for data and analytics leaders
Fake facts, discrimination, complexity and illiteracy are four challenges CIOs and data experts must overcome to reap the value of data analytics. Also, forget about bimodal IT. Continue Reading
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Feature
19 Mar 2018
'4D printing' is the catchphrase, programmable materials the newsmakers
4D printing may be years off, but applications of programmable materials are already stealing the spotlight. Continue Reading
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News
06 Mar 2018
IBM's cloud strategy homes in on developers
To boost its profile in IaaS, IBM's cloud strategy has shifted focus from CIOs to developers. Whether the multipronged appeal to developers will pan out remains an open question. Continue Reading
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Feature
28 Feb 2018
At Waste Industries, digital transformation initiatives rooted in trust
Getting the business to buy the notion of business-enabling technology comes before big, flashy wins, IT chief Hubert Barkley says in this interview. Continue Reading
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News
19 Feb 2018
Filament Blocklet Chip connects blockchain and IoT edge
Blockchain is already hyped for IoT use, but Filament is the first company to enable basic blockchain operations to be computed on its Blocklet Chip, a chip directly on the device. Continue Reading
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Feature
19 Feb 2018
Connecting AI and IoT with blockchain-based platforms
Blockchain-based platforms are emerging as one of many options to securely connect artificial intelligence with IoT at the network edge. Continue Reading