Enterprise artificial intelligence (AI)
Artificial intelligence (AI) technologies such as cognitive computing, machine learning and robotic process automation seek to simulate human intelligence: learning, reasoning and self-correcting -- through technology. In this topic area, find the latest news, tips and opinion about the role of enterprise artificial intelligence in IT and business strategy.
Top Stories
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Tip
02 Jun 2023
AI transparency: What is it and why do we need it?
As the use of AI models has evolved and expanded, the concept of transparency has grown in importance. Learn about the benefits and challenges of AI transparency. Continue Reading
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Feature
01 Jun 2023
15 AI risks businesses must confront and how to address them
These risks associated with implementing AI systems must be acknowledged by organizations that want to use the technology ethically and with as little liability as possible. Continue Reading
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Feature
17 May 2023
Ultimate guide to digital transformation for enterprise leaders
This in-depth guide explains what digital transformation is, why it is important and how enterprises can successfully transition to this new business paradigm. Continue Reading
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Feature
03 Mar 2023
5 big digital transformation trends in 2023
The threat of a recession coupled with the ongoing need for transformation and growth means CIOs must make force multiplying investments in 2023. Here are five strategies. Continue Reading
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Feature
24 Jan 2023
7 key benefits of AI for business
Leading AI experts expound on seven areas where artificial intelligence technologies can improve business operations and services. Continue Reading
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Tip
19 Aug 2022
12 AI and machine learning use cases in ITSM
AI-enabled ITSM, while still maturing, promises to greatly improve the speed and quality of IT service management. Here are 12 AI and machine learning use cases in ITSM. Continue Reading
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Feature
06 Dec 2021
Agility and resiliency vital to digital-first business models
For enterprises transforming their business models, ServiceNow's Yoav Boaz explains how Disney and Peloton reinvented themselves and thrived during the COVID-19 pandemic. Continue Reading
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Feature
24 Nov 2021
Hyperautomation technology speeds digital transformation
To businesses plotting a digital transformation course, ServiceNow's Yoav Boaz says hyperautomation is instrumental in consolidating siloed processes and smoothing workflows. Continue Reading
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Feature
16 Nov 2021
7 steps to a successful digital transformation journey
ServiceNow's Yoav Boaz defines evolutionary vs. revolutionary approaches to business modeling and proposes a step-by-step digital transformation roadmap for businesses to follow. Continue Reading
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Feature
29 Oct 2021
Autonomous vehicle technology advancing amid big challenges
Self-driving vehicles won't be widely viable commercially until their AI guidance systems are better than human drivers and can adjust to unpredictable road circumstances. Continue Reading
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News
01 Oct 2021
Experts cautious about Apple's mood-detecting AI research
The tech giant is working with UCLA to develop technology that uses facial recognition, sleep, typing patterns and other data points to detect emotion. But some are cautious. Continue Reading
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Feature
14 Sep 2021
Why companies should use AI for fraud management, detection
AI is involved in many cybersecurity processes. Now it's making inroads in fraud management and detection. The benefits, however, are not without AI's nagging bias challenge. Continue Reading
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News
22 Jun 2021
HPE buys Determined AI to speed AI model training with HPC
Hewlett Packard Enterprise scoops up San Francisco-based startup to give customers out-of-the-box AI training models for use with high-performance computing systems. Continue Reading
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Tip
14 Jun 2021
Benefits and drawbacks of AI in cloud computing
AI and cloud computing work hand in hand to improve upon various processes, but the combination of these technologies comes with a price. Continue Reading
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Tip
11 May 2021
RPA vs. BPA vs. DPA: Compare process automation technologies
Enterprise leaders have a choice of business process automation technologies. We delve into three top options and zero in on key differences. Continue Reading
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Feature
29 Apr 2021
What are the benefits of cognitive automation?
As CIOs embrace more automation tools like RPA, they should also consider utilizing cognitive automation for higher-level tasks to further improve business processes. Here's why. Continue Reading
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Feature
23 Apr 2021
National Grid CIO champions data-driven business strategy
Andi Karaboutis, group chief information and digital officer at National Grid, discusses the ways in which she's utilizing data and emerging tech like AI to fuel business growth. Continue Reading
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Feature
23 Apr 2021
The future of e-commerce: Trends, tips, traps to avoid
The term 'e-commerce' has been around for decades. What does it mean for today's businesses? Not what it did in the 1990s -- or even a mere 12 months ago. Continue Reading
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Feature
21 Apr 2021
CIO role post-pandemic is 'opportunity of a lifetime'
What is the CIO's role in 2021? Genpact's Sanjay Srivastava, a speaker at this year's MIT Sloan CIO Symposium, says CIOs are becoming 'co-creators' of new business models. Continue Reading
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Feature
05 Apr 2021
Transformer neural networks are shaking up AI
Transformers are revolutionizing the field of natural language processing with an approach known as attention. That's just the beginning for this new type of neural network. Continue Reading
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News
31 Mar 2021
OSDU Data Platform opens door to new apps in energy sector
A new OSDU standard aims to bring information from oil, gas, wind, solar and other sources into a single data platform to help energy companies address future demand. Continue Reading
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Tip
22 Mar 2021
Why digital transformations fail: Top 6 reasons
Digital transformation is essential to business survival, but companies keep failing at it. Find out why and what organizations can do to avoid the missteps that sabotage success. Continue Reading
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Tip
10 Mar 2021
10 digital transformation benefits for business
Businesses cite efficiency, resiliency, productivity, ROI and competitive advantage as critical reasons to digitally transform their operations in the wake of COVID-19 disruptions. Continue Reading
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Guest Post
10 Mar 2021
How AIOps investment improves customer service, boosts ROI
Before reaping the benefits of AIOPs -- such as improved customer service and easier collection of customer data -- companies need to determine if it is a good fit. Continue Reading
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Tip
09 Mar 2021
4 examples of digital transformation success in business
Searching out role models for your digital transformation initiative? We outline the steps taken by four masters of digital transformation and explain what you can learn from them. Continue Reading
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Tip
09 Mar 2021
14 need-to-know tips for digital transformation success
What separates a successful digital transformation implementation from a recipe for disaster? These 14 tips will help ensure your DX efforts result in business improvement. Continue Reading
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Feature
02 Mar 2021
The future of trust will be built on data transparency
In a digital economy fueled by AI, data transparency is the new currency. Learn what IT leaders must do to bring trust and transparency to the enterprise, now and into the future. Continue Reading
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Tip
08 Feb 2021
Building a digital transformation team: 8 essential roles
Who needs to be on your digital transformation team? Metrigy's Robin Gareiss lists the key positions of an effective digital transformation team and explains why they're important. Continue Reading
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Feature
20 Jan 2021
What CIOs need to know about RPA in IT operations
We have yet to see a big investment in RPA for IT operations, but that could change as experts identify it as an area that can yield significant benefits for CIOs and their departments. Continue Reading
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News
22 Dec 2020
Deloitte, Google highlight 3 workforce trends for 2021
Executives from Deloitte Consulting and Google Workspace discuss how workforce trends that emerged during the pandemic will gain momentum in the year ahead. Continue Reading
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Feature
20 Nov 2020
IT leaders discuss the role of AI during pandemic
While AI adoption was impacted by the pandemic, companies adapted. Enterprise executives explain why the results bode well for longer-term changes to how they do business. Continue Reading
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News
27 Oct 2020
NetApp Spot tools abstract compute, storage for containers
NetApp Spot optimizes containers for OnTap storage. The objective is to boost data management and protection as containers migrate between Kubernetes clusters. Continue Reading
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Feature
21 Sep 2020
Integrating AI and blockchain technologies in the enterprise
In his new book, Ganesh Prasad Kumble explores the impact of AI on blockchain applications and the value the combination of the two technologies can bring to the enterprise. Continue Reading
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Podcast
18 Sep 2020
How machine learning model management plays into AI ethics
In the first episode of the 'Today I Learned' podcast, we're exploring the topic of ethical AI with insights from Scott Zoldi, the chief analytics officer at FICO. Continue Reading
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Feature
28 Aug 2020
Rooting out racism in AI systems -- there's no time to lose
A confluence of events has made this the right time for enterprises to examine how racism gets embedded in AI systems. Is your leadership up to the challenge? Continue Reading
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Feature
10 Aug 2020
Examine the future of AI for IoT to achieve business success
Taking advantage of emerging trends, such as AI and IoT, is key to business success. Start by exploring the direction these two technologies will take according to experts. Continue Reading
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Feature
30 Jun 2020
Learn the business value of AI's various techniques
To drive business value from AI, business managers need to distinguish between the various AI techniques, starting with the many flavors of machine learning. Continue Reading
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Feature
30 Jun 2020
6 cognitive automation use cases in the enterprise
Businesses are increasingly adopting cognitive automation as the next level in process automation. These six use cases show how the technology is making its mark in the enterprise. Continue Reading
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Feature
04 May 2020
Are giant AI chips the future of AI hardware?
Giant AI chips like the Cerebras WSE are dazzlingly fast and could transform AI models, but how soon is the question for CIOs. Experts mull the merits of small vs. big AI chips. Continue Reading
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Feature
04 May 2020
Neuro-symbolic AI emerges as powerful new approach
The unification of two antagonistic approaches in AI is seen as an important milestone in the evolution of AI. Read about the efforts to combine symbolic reasoning and deep learning by the field's leading experts. Continue Reading
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Feature
30 Apr 2020
CPUs vs. GPUs for AI workloads
GPUs are often presented as the vehicle of choice for running AI workloads, but the push is on to expand the number and types of algorithms that can run efficiently on CPUs. Continue Reading
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Feature
27 Apr 2020
7 last-mile delivery problems in AI and how to solve them
Enterprises are discovering it's easier to build AI than it is to integrate it into existing processes. We examine seven 'last-mile' deployment problems when delivering AI. Continue Reading
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Feature
21 Apr 2020
4 explainable AI techniques for machine learning models
At its core, AI is a complex modeling process with layers of information. In order to be able to explain the algorithm's decision-making process, start with its input data. Continue Reading
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Feature
03 Apr 2020
4 essential AI-enabled security concerns for buyers and vendors
Experts offer four concerns for enterprises and vendors to discuss in order to deploy and run AI-based cybersecurity tools. Continue Reading
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Feature
27 Mar 2020
AI Security Alliance urges clarity for buying AI security tools
Vendors and customers must be aware of potential gaps between expectations and reality in the sale or purchase of AI cybersecurity products, an AI security expert advises. Continue Reading
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Feature
27 Mar 2020
What is AI-defined infrastructure, and does it work?
Software-driven hyper-converged, composable infrastructures and incorporation of AI technologies into compute and storage has brought more intelligence to enterprise IT than ever. Continue Reading
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Blog Post
25 Mar 2020
COVID-19 has mixed effect on Nvidia news
During an Nvidia news call this week, company officials said the coronavirus pandemic has had a mixed impact on its business, with work-from-home-related sales up but certain sectors, such as sales ... Continue Reading
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Feature
11 Mar 2020
AI and IoT projects optimize industries inside and out
Organizations can reap greater rewards from the multiple ways AI and IoT technology can be used to improve supply chain processes, customer experiences and cybersecurity. Continue Reading
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Feature
28 Feb 2020
Hyperautomation: The most significant RPA trend of 2020
RPA's usefulness in automating low-level digital work tasks is undeniable, but its most important function may be serving as the gateway to enterprise hyperautomation. Continue Reading
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Tip
19 Feb 2020
AI-driven cybersecurity teams are all about human augmentation
AI is often associated with technology replacing humans. In the case of AI-based cybersecurity teams, however, AI will augment its human counterparts, not supplant them. Continue Reading
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Feature
17 Feb 2020
How to overcome the limitations of AI
AI may not become the super-intelligent tool people envisioned, at least not in the near term. But that doesn't mean enterprises can't use AI in some valuable ways. Continue Reading
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Opinion
17 Feb 2020
Why the future of AI storage may have to exclude flash
Discover why large, high-node count and hard disk-only scale-out storage architectures address the ever-growing capacity demands and challenges of AI architectures and workloads. Continue Reading
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Tip
06 Jan 2020
RPA bots: Unattended vs. attended vs. hybrid
CIOs and other IT leaders have their pick of attended, unattended and hybrid RPA platforms; this tip explains how each works and outlines their strengths and limitations. Continue Reading
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Feature
18 Dec 2019
Computer vision technology, chatbot reboot on tap for 2020
Look for retailers to emerge in 2020 as a key adopter of AI in vision applications. Other anticipated developments include chatbot integration and a boost for cloud-native apps. Continue Reading
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Feature
17 Dec 2019
Robot workforce evolves from mimicking tasks to taking on jobs
A personalized robot workforce is in the works, thanks to advances in RPA. How should CIOs prepare for the next trend in robotic process automation? Continue Reading
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Feature
04 Dec 2019
Shell, Halliburton, Unibap AB execs share real-world AI strategies
Technology advances like quantum computing mean AI's best years are still to come, but that doesn't mean companies aren't already generating considerable benefit from AI today. Continue Reading
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Feature
05 Nov 2019
How quantum computing and machine learning boost each other
If you haven't started thinking about how quantum computing will impact your enterprise, you should. It's coming on rapidly and will have major effects, particularly on AI. Continue Reading
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Tip
01 Nov 2019
5 tips on how to pick the right AI use cases
Businesses may not be ready to jump all in to AI just yet, so starting with individual projects can be a good place to start. What should CIOs look for in early-stage AI projects? Continue Reading
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Tip
30 Oct 2019
AI, blockchain and IoT convergence improves daily applications
IT pros may find IoT, blockchain and AI difficult to conceptualize as individual technologies, but together, the three can generate data, improve analysis and establish trust. Continue Reading
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Tip
29 Oct 2019
IoT and AI push tech ethics to the forefront of development
AI and IoT sensors have tied humans and machines closer than ever without much hesitation, but organizations must learn to apply ethics in technology development. Continue Reading
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Tip
29 Oct 2019
Understand the top 4 use cases for AI in cybersecurity
AI applications in security offers organizations four unique benefits. Learn how machine learning advances can change industry approaches to threat detection and prevention. Continue Reading
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Feature
02 Oct 2019
Why digital customer experience is now part of a CIO's job
Delivering a high-quality digital customer experience is becoming a key responsibility for IT leaders, say leading technology executives. AI and error budgets will come in handy. Continue Reading
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Feature
01 Oct 2019
6 ways AI and automation could improve process mining
Creating a digital twin of your enterprise, identifying automation candidates for RPA and connecting isolated tasks into processes are a few ways CIOs can advance process discovery. Continue Reading
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Feature
25 Sep 2019
AI gig economy sets workers and bots on collision course
The future of work has shifted toward a gig economy, with high-value, short-term workers on demand for organizations. The fast turnover and high volume demand AI to reduce friction. Continue Reading
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Tip
26 Aug 2019
5 ways CIOs can take their AI project to the next level
We've covered the basics for CIOs getting started with AI -- now, we're taking a look at the potential challenges they may face and how they can prepare for and mitigate them. Continue Reading
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Feature
19 Aug 2019
How to deal with the lack of chatbot standards
A lack of standards around chatbot development has created a situation in which enterprises are building and rebuilding bots. But that could change in the near future. Continue Reading
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Tip
31 Jul 2019
3 important steps to get started with AI
David Petersson lays out three steps that will change how you think about AI and help your business get started with AI. Continue Reading
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Feature
26 Jul 2019
AI for decision-making shows promise, but worker trust an issue
Companies like Walmart are using AI for decision-making in business processes, but the discipline is new and workers are wary. Experts offer ways to build trust. Continue Reading
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Tip
17 Jul 2019
How edge computing differs from decentralized computing
Edge computing isn't about sticking servers and storage in a branch location. Learn the critical differences between edge and traditional decentralized computing. Continue Reading
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Feature
09 Jul 2019
AI and big data go perfectly together -- sometimes
The combination of big data and AI tools enables new forms of analytics and automation, but use of the technologies in enterprise applications is still evolving. Continue Reading
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News
09 Jul 2019
Automation Anywhere's Microsoft pact indicative of hot RPA market
RPA vendor Automation Anywhere said it's poised to take full advantage of the burgeoning RPA market. Its recent deal with Microsoft is just one indication of RPA's popularity. Continue Reading
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News
03 Jul 2019
Criteria for success in AI: Industry best practices
Is it useful to study how companies outside of your industry are applying AI? Experts from Shell, Uber and Fellow Robots believe so. Read about their criteria for success in AI. Continue Reading
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Feature
26 Jun 2019
AI's carbon footprint will be an issue for enterprises
AI is touted as the tech that will help us combat global warming, but training AI models requires a shocking amount of energy. What are the implications for enterprise AI strategies? Continue Reading
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Feature
25 Jun 2019
Enterprises need to plan for deepfake technology
Politicians and Hollywood stars aren't the only ones at risk: Enterprises need to understand the dangers deepfakes pose to their brands and employees. Here's a primer. Continue Reading
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Tip
20 Jun 2019
AI in IoT elevates data analysis to the next level
As IoT devices voraciously gather data, many companies are unprepared to take it all in. Deploying AI in IoT systems can make a profound difference when sorting through data. Continue Reading
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Opinion
18 Jun 2019
CIOs need a strategy for AR and VR use cases -- now
CIOs need to start thinking about AR and VR and other immersive technologies as the new enterprise UI. Continue Reading
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Feature
17 Jun 2019
AI in IT infrastructure transforms how work gets done
Cutting through the hype around AI has become a major job for IT leaders. Our in-depth guide on where and how to add AI to your IT infrastructure will help. Continue Reading
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Feature
31 May 2019
How to recycle data from AI for employee engagement efforts
By reusing the data collected for AI algorithms and the insights they generate, enterprises can boost employee performance and improve business processes. Continue Reading
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News
31 May 2019
Early stage companies look to help CIOs fix software development
The early stage companies honored at this year's MIT Sloan CIO Symposium take aim at one of digital transformation's biggest pain points: the slow pace of software development. Continue Reading
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Tip
29 May 2019
Expect graph database use cases for the enterprise to take off
Digital giants use graph databases: Traditional businesses not so much. Learn what graph tools do and why graph database use cases should be on every CIO's radar. Continue Reading
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Tip
21 May 2019
Deep learning pioneer Fei-Fei Li on the fundamentals of ethical AI
AI luminary Fei-Fei Li was among a group of distinguished AI researchers asked to share their thoughts on how to develop ethical AI. The right data and careful observation help. Continue Reading
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Tip
20 May 2019
Andrew Ng's AI playbook for the enterprise: 6 must-dos
AI legend and online education pioneer Andrew Ng has developed an AI playbook for businesses. Here are six must-dos. Continue Reading
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Feature
13 May 2019
Top computer vision retail uses and how they enhance shopping
Computer vision technology can help retailers make shopping in stores faster and easier for customers, while also improving checkout accuracy and theft prevention. Continue Reading
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Feature
26 Apr 2019
The shift to edge computing is happening fast -- here's why
Whether you call it the Fourth Industrial Revolution or digital transformation, enterprise IT is being changed fast, and forever, and edge computing is a big reason why. Continue Reading
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Feature
26 Apr 2019
IoT, machine learning, MookieBot triple threat for Red Sox IT in 2019
Red Sox IT chief Brian Shield talks about the next leg of the franchise's digital transformation: using IoT and machine learning to serve fans and sharpen at-bats. Continue Reading
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Feature
26 Apr 2019
How the Red Sox built a winning digital transformation roadmap
Years before it became a thing, Red Sox IT chief Brian Shield came up with a digital transformation roadmap that positioned the storied team for DX success. Continue Reading
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Feature
23 Apr 2019
AI vendors attack data scientist shortage with trainings
Internal data science training programs have helped vendors when colleges and universities have failed. Training is helping to fix the data scientist shortage. Continue Reading
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Opinion
15 Apr 2019
AI for storage management gets real
AI for storage is popping up everywhere, though much of what we're seeing is the automation of routine tasks. Discover what vendors are doing to use AI more creatively. Continue Reading
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Guide
09 Apr 2019
Human-like AI quest drives general AI development efforts
This guide explores efforts to develop general AI tools with human-like intellectual capabilities and the challenges of creating algorithms that can think like people do. Continue Reading
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Feature
05 Apr 2019
High-performance computing use cases and benefits in business
High-performance computing has moved from the rarified realm of research and government and into the enterprise. Learn how systems are evolving to handle data and deliver profit. Continue Reading
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Feature
26 Mar 2019
Blockchain and AI combined solve problems inherent in each
David Petersson explains how blockchain could be used to democratize access to big data -- and make AI breakthroughs the province of many, instead of just a handful of tech giants. Continue Reading
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Feature
26 Mar 2019
Capital One's cloud strategy advances to tap emerging tech
Capital One's cloud strategy continues to evolve as the financial powerhouse taps into emerging tech to improve customer experience. Read the step-by-step details of its journey. Continue Reading
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Tip
26 Mar 2019
Inside SAP CoPilot for SuccessFactors, a digital assistant for HR
SAP's digital assistant, CoPilot, can now be put to use by human resources. Here's a look at how the technology can enable better service delivery through conversational AI. Continue Reading
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News
26 Mar 2019
Scalable learning vs. scalable efficiency in the automation age
The right way to treat employees in the automation age is not by deploying scalable efficiency, but by offering scalable learning. The first requirement: enlightened leaders. Continue Reading
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News
25 Mar 2019
JOANN Stores hires new CIO to push customer experience strategy
JOANN Stores' announcement of a new CIO hire is another signal that engaging customers is increasingly part of the CIO portfolio. Continue Reading
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Feature
25 Mar 2019
Machine learning methods in EHR show promise, with limits
Carnegie Mellon University's Jeremy Weiss is on a quest to improve health predictions with machine learning and data from electronic health records. Continue Reading
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Feature
20 Mar 2019
Comparing chatbots vs. virtual assistants vs. conversational agents
Is a conversational agent the same as a chatbot or a virtual assistant? Not exactly. IBM Watson VP and CTO Rob High explains the differences. Continue Reading
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News
19 Mar 2019
MIT CIO 2019: Scaling AI and data to build the 'smart enterprise'
The theme of MIT Sloan CIO Symposium 2019 is 'leading the smarter enterprise.' We caught up with event chair Lindsey Anderson to find out what that means. Continue Reading
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Feature
19 Mar 2019
NVMe for AI: A powerful pairing
NVMe storage capabilities provide the bandwidth and low latency that demanding AI and machine learning applications need to access and manage the massive amounts of data they use. Continue Reading
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Feature
15 Mar 2019
The urgent need for enterprise AI governance -- and where to start
By 2022, 65% of CIOs will be tasked with modernizing governance policies to reflect the risks and opportunities posed by AI technologies. Here's why it can't be a one-person job. Continue Reading
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Feature
12 Mar 2019
Enterprise AI tools help cultivate better business health
AI technologies can give companies a business boost, enough so that the number of available jobs for humans may increase instead of declining due to more automation. Continue Reading
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News
11 Mar 2019
Nvidia acquires Mellanox against growing AI, data competition
Nvidia acquires Mellanox for $6.9 billion, as competition increases for platforms that can handle AI and other data-intensive platforms. Continue Reading