Technology Business Management Software
Read case studies, tips and technology overview articles for managed service providers considering, implementing or running technology business management software. Gain insight into applications such as RMM, PSA and other tools for automating business processes.
Top Stories
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Feature
28 Feb 2022
MSPs find soft-skill, tech challenges in help desk ticketing
Service provider personnel must work through automation, staffing and software challenges when they deploy help desk ticketing central business management systems. Continue Reading
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News
12 Nov 2021
ConnectWise platform aims to unify MSP software portfolio
With Asio, the software company ConnectWise aims to boost service provider efficiency through a single view and with greater scalability; other IT channel news. Continue Reading
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News
15 Oct 2021
DattoCon Now points to profit in SaaS defense, continuity
At its annual user event, MSP technology provider Datto showcased software developments in cybersecurity and business continuity; other IT channel news. Continue Reading
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Guest Post
14 Oct 2021
Why MSPs should care about vulnerability disclosure programs
Vulnerability disclosure programs can vary widely from vendor to vendor. Here's everything MSPs should look for in programs when doing security research. Continue Reading
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Guest Post
31 Aug 2021
Apple device management considerations for MSPs
RMM software has evolved into a cybersecurity attack vector, creating concerns for MSPs and their customers. Does Apple's configuration-based management approach offer a solution? Continue Reading
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Guest Post
23 Jul 2021
After Kaseya attack, MSPs should rethink RMM practices
The Kaseya ransomware attack in July wasn't the first security event to involve RMM tools, and it probably won't be the last. Dave Sobel asks if it's time that MSPs dump their RMMs. Continue Reading
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News
09 Jul 2021
Kaseya ransomware attack underlines vendor accountability
The Kaseya VSA breach may prove a major turning point for MSPs' relationships with their IT services software vendors; other IT channel news. Continue Reading
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Guest Post
28 Jun 2021
IT services firms shoulder undue amount of security risk
A steady stream of major security breaches hasn't persuaded businesses to change their ways. IT services firms, meanwhile, continue to assume an inordinate amount of risk. Continue Reading
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Feature
21 May 2021
Top MSP marketing tools to generate leads
MSP marketing tools are a must-have for successful lead-gen efforts. Execs at Valiant Technology, SADA and Synoptek round up the products supporting their marketing strategies. Continue Reading
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Feature
13 Apr 2021
How MSPs can build a post-merger integration team
Combining two companies is a complex undertaking, spanning employees, operations and line-of-business applications. An integration team ensures MSPs stay on task. Continue Reading
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Feature
29 Mar 2021
M&A integration plan calls for careful systems balance
Systems and business process rationalization can be a chore when pursuing a post-merger integration plan. IT services firms carefully choose the components to deploy companywide. Continue Reading
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Guest Post
02 Mar 2021
Auvik Networks explores network management's future
As network infrastructure becomes more complex, Auvik Networks aims to equip its MSP partners with tools for better visibility, cloud management and more. Continue Reading
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Feature
23 Feb 2021
AI in managed service software to boost automation
From security to streamlined help desk systems, AI could have profound benefits for MSPs in the future. Continue Reading
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Guest Post
22 Feb 2021
SaaS monitoring, management tools take shape for MSPs
A new category of SaaS monitoring and management software has emerged, designed specifically for MSPs and their small business clients. Learn why these tools matter. Continue Reading
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Feature
17 Feb 2021
MSPs tap Red Hat Ansible for managed services automation
IT services providers have deployed the Red Hat Ansible Automation Platform to minimize repetitive work and boost productivity -- even in uncertain times. Continue Reading
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News
01 Feb 2021
ConnectWise buys Service Leadership, benchmarking data
MSP software house ConnectWise has acquired Service Leadership Inc., a consultancy that offers financial and operational benchmarking tools and data. Continue Reading
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Feature
23 Dec 2020
Managed IT services market to grow more competitive in 2021
Kaseya Corp. predicts multiple opportunities for MSPs to expand their businesses next year, but it also points to a backdrop of uncertainty and intensifying competition. Continue Reading
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News
02 Dec 2020
MSP cybersecurity and compliance challenges loom in 2021
With the rocky 2020 nearing its close, MSPs should expect significant shifts in the cybersecurity and compliance landscape ahead, according to NinjaRMM's CISO. Continue Reading
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News
10 Nov 2020
MSP software vendor ConnectWise buys Perch, StratoZen
ConnectWise will build out its MSP security offerings by integrating Perch Security and StratoZen technology. The company also revealed plans to streamline product development. Continue Reading
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News
13 Oct 2020
Optimiz taps Moogsoft AIOps platform
Moogsoft's relationship with Optimiz, a partner based in Toronto, expands the company's IT channel relationships in the growing AIOps market. Continue Reading
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News
29 Sep 2020
New IT Glue integrations, features on tap for MSPs
At the GlueX conference, IT Glue product managers introduced updates to the Kaseya company's IT documentation, network documentation and collaboration-as-a-service offerings. Continue Reading
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News
26 Aug 2020
Kaseya aims to address MSP cybersecurity challenges
As MSPs look to balance customer security and in-house protection, Kaseya is continuing its investment in the cybersecurity portion of its IT management platform. Continue Reading
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Feature
26 Aug 2020
5 PSA software tools to help MSPs streamline business processes
Professional services automation tools offer MSPs and IT consulting firms with a variety of integrated applications they can use to manage projects, billing, assets and inventory. Continue Reading
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News
24 Aug 2020
Kaseya Connect IT: Vendor buys Graphus to expand MSP suite
The acquisition of Graphus, revealed at Kaseya's Connect IT event, adds email security and anti-phishing technology to the company's management platform for MSPs. Continue Reading
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News
02 Jul 2020
ConnectWise ups ante in cybersecurity services market
ConnectWise is pushing deeper into the security market by launching an MSP-specific cybersecurity framework. Get insight into the MSP+ Cybersecurity Framework initiative. Continue Reading
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Feature
24 Jun 2020
New service lets partners research MSP technology stack
MSP Navigator offers managed service providers a product and service catalog, updates on integrations and access to peer groups, among other features. Continue Reading
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News
02 Jun 2020
ChefConf 2020 cites partner role in digital transformation
Executives speaking at ChefConf cited the role of partners in guiding customers through the sometimes difficult digital transformation journey. Chef also unveiled new tools. Continue Reading
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Feature
12 May 2020
Windward Consulting accelerates managed services
Windward Consulting wasn't initially enthused with managed services, but now the company is adding MSP offerings around platforms such as ServiceNow, Splunk, IBM and Moogsoft. Continue Reading
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News
17 Mar 2020
Coronavirus dims tech outlook 2020, spurs free security offers
Forrester has dropped tech growth projections for numerous sectors including consulting. Meanwhile, some security vendors are targeting MSPs with free product licenses. Continue Reading
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Blog Post
31 Jan 2020
Pulseway RMM software zeroes in on technician efficiency
Pulseway plans to expand the scope of its RMM software product this year as it vies for more MSP customers. The independent RMM vendor grew its global customer base by about 30% in 2019, reaching ... Continue Reading
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Blog Post
06 Dec 2019
MSP automation taps PowerShell as multi-tool
As MSP automation becomes increasingly important amid complex customer environments, service providers have turned to PowerShell as a flexible multi-tool. Continue Reading
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Feature
26 Nov 2019
MSP software vendors play catch-up with security threats
Hackers have exploited MSP software tools such as remote monitoring and management as a conduit for cyberattacks, leading some vendors to issue new security measures and resources. Continue Reading
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Feature
26 Nov 2019
PowerShell automation helps MSPs, but with some caveats
PowerShell scripting can help MSPs automate mundane and time-consuming chores, but service providers need to test their scripts and look to security first. Continue Reading
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Feature
08 Nov 2019
Cybersecurity puts managed services industry at a crossroads
MSP software vendor ConnectWise's annual IT Nation Connect event revealed the pressures managed service providers are under to transition to advanced cybersecurity. Continue Reading
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News
30 Oct 2019
ConnectWise-Continuum buyout shakes up MSP software market
ConnectWise is purchasing its longtime competitor Continuum in a deal that is guaranteed to reshape the managed service provider software space. Continue Reading
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Feature
08 Oct 2019
Nerdio for Azure arrives in Ingram Micro Cloud Marketplace
Nerdio's cloud transition continues with its distribution agreement with Ingram Micro, which offers Nerdio's Azure automation product for MSPs on Ingram Micro Cloud Marketplace. Continue Reading
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Feature
29 Aug 2019
RMM software vendors pursue full managed services functionality
MSP software vendors have been busy building ecosystems of third-party integrations around their remote monitoring and management tools. Are these integrations benefiting MSPs? Continue Reading
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Feature
23 Jul 2019
Managed security services make progress in SMB sector
Providing managed security services to small and medium-sized businesses has never been easier, but gaps in cybersecurity tools and customer education remain as challenges. Continue Reading
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Blog Post
12 Jul 2019
IUR policy scrapped amid Microsoft channel partner feedback
Microsoft has rescinded a policy that would have had Microsoft channel partners paying for software they currently use under IUR licenses. Continue Reading
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Feature
20 Jun 2019
Kaseya software expansion, sales support targets MSPs
Kaseya has had a busy few weeks, launching and acquiring products, unveiling a $500 million investment and setting up a program to boost MSP sales readiness. Continue Reading
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Blog Post
14 Jun 2019
Sensu targets MSPs with multi-cloud monitoring, multi-tenancy
Sensu's multi-cloud monitoring tool has been redesigned to support multi-tenancy, a plus for managed service providers. Continue Reading
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News
31 May 2019
RapidFire Tools, Kaseya embark on 100 points of integration
MSPs will see tighter integration between an expanding RapidFire Tools product line and Kaseya software in the coming months; more news from the week. Continue Reading
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Blog Post
23 Apr 2019
MSP software takes a different turn in ServiceNow-LogicMonitor link
MSP software comes in various forms and combinations. Some larger MSPs are adopting ServiceNow and LogicMonitor to automate core business functions. Continue Reading
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Tip
19 Apr 2019
Self-service analytics at Accenture boosts knowledge workers
Accenture's enterprise analytics and AI models are helping the firm on a number of fronts, including determining sales opportunities, pricing deals and complying with internal and customer expense policies. Continue Reading
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News
08 Apr 2019
Logically targets MSP companies in acquisition plan
Logically, a newly launched managed service provider, joins the list of organizations pursuing MSP acquisitions, with the goal of creating a nationwide IT services platform. Continue Reading
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News
11 Jan 2019
RMM software vendor Pulseway gains traction in MSP market
MSPs can expect Pulseway to add machine learning-based features and third-party integrations to its RMM software in 2019; other news from the week. Continue Reading
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Feature
28 Nov 2018
Professional services automation tools take on integration, AI
Professional services automation vendors are taking on more integration and incorporating technologies such as AI and machine learning into their PSA tool offerings. Continue Reading
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Blog Post
13 Nov 2018
Three highlights of IT Nation Connect 2018
Last week's IT Nation Connect event, ConnectWise's annual users conference, held in Orlando, Fla., hit on a few of the core trends that channel partners grapple with today. Trends included the need ... Continue Reading
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News
09 Nov 2018
IT Nation 2018 drills into managed security opportunity
At the IT Nation 2018 conference, ConnectWise CEO Arnie Bellini bid attendees to embrace the fast-growing managed security market and abandon their generalist approaches. Continue Reading
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Feature
25 Oct 2018
Remote monitoring and management software gets more automated
Vendors that make business management software for managed service providers are expanding RMM software automation, but partners may struggle to fully exploit the newer features. Continue Reading
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Feature
12 Oct 2018
Remote monitoring and management software: Vendors expand, integrate
RMM vendors are extending their product lines into areas ranging from documentation to backup, but face an integration challenge when it comes to providing a unified interface. Continue Reading
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News
01 Oct 2018
Continuum MSP product vision energized by cybersecurity market
Continuum, an IT management software provider, is aligning its offerings to SMB security needs. Get insight into the Continuum MSP platform's roadmap. Continue Reading
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News
28 Sep 2018
Continuum Navigate 2018: Traditional MSPs will be obsolete
Cybersecurity trends dominated Continuum Navigate 2018, with the CEO of the IT management software vendor urging MSPs to pivot into managed security services. Continue Reading
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News
18 Sep 2018
Remote monitoring and management: Netgear Insight Pro debuts
Netgear Insight Pro is a cloud-based platform that aims to give MSPs more network management capabilities, as well as a sales opportunity. Continue Reading
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News
07 Sep 2018
Meraki Go offers channel new small-business Wi-Fi market
Cisco Meraki's small-business Wi-Fi offering, Meraki Go, opens opportunities for channel partners among a new set of customers; other news from the week. Continue Reading
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News
22 Jun 2018
DattoCon 2018: New storage features, development schedule
Datto partner companies got a slew of new data protection features, a cloud storage product beta and updates on business management software at the recent DattoCon event. Continue Reading
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Feature
19 Jun 2018
HTG Peer Groups unlike other support options for channel businesses
HTG stands out among peer group organizations by giving members the resources for both personal and professional growth. HTG is set to expand under ConnectWise's ownership. Continue Reading
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News
25 May 2018
Appirio signs FinancialForce PSA software pact
Under a new agreement, cloud consultancy Appirio revealed it plans to build a FinancialForce PSA sales and implementation practice; other IT channel news from the week. Continue Reading
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News
11 May 2018
Kaseya VSA update unifies RMM with Traverse, IT documentation
At Kaseya Connect 2018, Kaseya revealed its RMM software now combines with Traverse network management and IT Glue documentation capabilities; other news from the week. Continue Reading
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Blog Post
25 Apr 2018
MSP tools: Virteva consolidates monitoring for better visibility
Virteva, an MSP, has consolidated a handful of monitoring tools to LogicMonitor as a single platform, a move that has resulted in improved visibility. Continue Reading
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News
09 Mar 2018
Datto partners swell in numbers amid global expansion
Datto is planning updates to Autotask Endpoint Management and Autotask PSA in the coming months, as it continues to integrate its product lines; other news from the week. Continue Reading
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News
06 Mar 2018
Kaseya Unified Backup targets MSPs with BC/DR option
Kaseya CEO Fred Voccola said VSA's integration with Unitrends backup gives managed services providers an 'enterprise-class' BC/DR option in a burgeoning market. Continue Reading
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News
05 Jan 2018
ConnectWise partners to gain business help from HTG Peer Groups merger
ConnectWise plans to provide HTG Peer Groups' consulting, coaching and peer group services to a broad spectrum of its PSA software users; other news from the week. Continue Reading
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Blog Post
13 Nov 2017
IT Nation 2017: ConnectWise Marketplace builds out vendor integrations
In conjunction with last week's IT Nation 2017 conference, hosted by PSA vendor ConnectWise, numerous vendors in the MSP software space launched integrations with the ConnectWise platform. The ... Continue Reading
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News
10 Nov 2017
IT Nation 2017: ConnectWise sets sights on a 'connected ecosystem'
At its annual partner conference, PSA software vendor ConnectWise said it aims to build out its ecosystem of integrated vendors and highlighted its recently announced alliance with Cisco. Continue Reading
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Blog Post
19 Sep 2017
Former president Clinton shares advice at Autotask Community Live
At the Autotask Community Live 2017 conference this week, managed service providers got some words of advice from former president Bill Clinton. Clinton, the 42nd president who was in office from ... Continue Reading
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News
19 Sep 2017
Autotask Community Live 2017: MSP tools meet transformation
Autotask discussed digital transformation, product line unification and technology roadmaps at the company's annual meeting for service providers. Continue Reading
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News
01 Sep 2017
AWS management tools: Partners gain visibility with buyers
Consulting partners focusing on cloud management tools can increase their visibility with potential customers through AWS' Service Delivery Program; other news from the week. Continue Reading
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News
02 Dec 2016
Datapipe platform targets cloud-based enterprise applications
Datapipe, an MSP and cloud services provider, has unveiled a platform for designing, testing and deploying applications that will run in the cloud; other news from the week. Continue Reading
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News
11 Nov 2016
ConnectWise software takes strides toward a unified suite
ConnectWise unveiled an integrated user interface, a software rebranding initiative and a number of new product features during its annual channel partner meeting, IT Nation. Continue Reading
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News
05 Aug 2016
ChannelCon 2016: Cloud and data protection moves at CompTIA show
Vendors in the cloud and data protection markets were among the partner-oriented companies making moves at CompTIA ChannelCon 2016. Continue Reading
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News
02 Jun 2016
LogMeIn customers complain over price hikes and contract renewals
Remote management supplier denies not notifying customers about impending price rises and renewal dates, as end-user complaints mount Continue Reading
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News
22 Apr 2016
Partner opportunity: Midmarket email migrations to cloud
A report by Intermedia revealed slow uptake of cloud-based email in the midmarket -- and an untapped opportunity for partners; more IT channel news from the week. Continue Reading
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News
01 Apr 2016
IT automation software: Atera offers all-in-one MSP platform
Atera targets MSPs with a platform that incorporates remote control, remote monitoring and management, and professional services automation; more IT channel news from the week. Continue Reading
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News
04 Mar 2016
Vertiscale workspace as a service targets healthcare vertical
Vertiscale designed its new workspace-as-a-service offering for small and medium-sized healthcare practices; more IT channel news from the week. Continue Reading
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News
23 Feb 2016
IT monitoring software maker ScienceLogic debuts channel program
ScienceLogic, a maker of IT monitoring tools, has launched a channel program, as it looks to increase its business in the value-added reseller market segment. Continue Reading
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Feature
10 May 2013
KPIs: Monitoring VAR business metrics for a better bottom line
Find out how your peers are monitoring their VAR business metrics, identifying trends and making operational changes to improve the bottom line. Continue Reading