While some of the benefits of embarking on a social media initiative tied to CRM may be "understood," the business case still needs to be laid out carefully.
Many social CRM projects are justified by "soft" returns, and while those add benefits to the bottom line, a social CRM project can provide plenty of hard ROI figures.
Reality television shows are using data analytics to turn anonymous text messages into living, breathing consumers ripe for an up-sell.
A who’s who of health IT vendors, governors and regulators met in Massachusetts to address EHR adoption, health information exchanges and meaningful use compliance.
Scared to touch a fresh PeopleSoft upgrade for years, Duke Energy finally bit the bullet and moved to 8.9. A new financial data hub helped ease the transition.
Apple has announced that it has sold one million iPads within a month of the tablet computing device's launch.
UK IT security and data protection firm Sophos has agreed to sell a majority interest in the company to global private equity group Apax Partners.
Apple could face an investigation by US competition authorities into whether the latest version of the software for the firm's iPhone unfairly locks out...
The BCS looks set to call an extraordinary general meeting following a series of discussions between BCS executives and members
Marks & Spencer's new chief executive Marc Bolland starts today at the high street giant, and IT-related decisions are at the top of his in-tray.
Accenture and HP both recorded double-digit drops in revenue in 2009 compared to the previous year as the overall worldwide spend fell 5.3%.
Consumers will demand discounts of 10% to 20% in return for allowing energy firms to use smart meters to regulate their energy use, according to a report from management consultancy Accenture.
Once bitten, twice shy. Not a bit of it. Not for Emerson Network Power anyway.
A single market for online transactions could add 4% to Europe's GDP, according to Euro politicians.
Apax Partners has taken a majority stake in security vendor Sophos with the aim of getting a foothold in a strong performing sector. There had been some expectations among the analyst community that Sophos would opt for a listing but the Apax deal has put paid to that for the time being.
Alcatel-Lucent and BT have signed a five-year deal to expedite the provision of next-generation network services across BT's 21CN (21st Century Network) project.
Services revenue has been hit by the recession with revenues dipping worldwide last year and the consequences are still being felt in the market. According to a report into the global services market from Gartner revenue globally last year reached $763bn, a 5.3% decline on 2008.
IT jobs dominated Forbes' top 10 best-paid jobs for women this year, taking four of the 10 places.
Businesses are pumping information security investment into all the wrong areas, research has revealed.
By 2020, more than one-third of all digital information created annually will either live in or pass through the cloud, creating a new trillion-dollar market,...
Worldwide shipments of smartphones hit 55.2 million during the first three months of the year with growth hitting 67% year-on-year, according to a new report from Canalys.
The office of the future is going to require technology to make it operate with much greater flexibility as the lines between home and work blur further.
The number of vacancies in IT has soared over the past year, according to the latest KPMG and Recruitment and Employment Confederation report on jobs.
The Central Administration has been boiled down so it's easier to navigate. IT managers will see the familiar ribbon found throughout the Office 2010 product line.
Geoscience Australia is tendering for companies to move its old data onto IBM3592 cartridges, and expects it will require such services for up to five years.
The company has put the kibosh on unlimited virtualization rights with SQL Server 2008 R2 Enterprise Edition.
Intel has released a new chipset designed to grab a greater share of the handheld device market dominated by UK-headquartered rival Arm Holdings.
Google's latest beta version of its Chrome browser boasts a 30% speed increase on the last version and a 213% improvement over the first beta.
Cybercriminals are selling fake and stolen accounts on social networking site Facebook in bulk in the underground economy, according to security researchers.
Business outcomes are increasingly being written into outsourcing agreements, as companies respond to the recession.
Logica has reported first-quarter revenue of £939m, down 2% from the same period a year ago, but better than the 4% average decline for the past three quarters....
IBM expects the global market for cloud computing services to be worth $126bn by 2012 and is bolstering its capability to strengthen its own offering.
Microsoft and Nokia ...
The IT job market continues to recover from the doldrums of the recession with the demand for both permanent and temporary staff continuing to grow.
Highlighting the extent to which unlicensed software can be used across the public sector FAST has secured a £13,000 settlement on behalf of its member Esker in a case against a Sheffield NHS Trust hospital.
Small businesses remain divided on the prospects that lie ahead economically with a significant number being pessimistic about the months that lie ahead.
Pent-up demand in the SME community, caused by the recession, should start to filter through and improve the market for Sage as it looks to continue to build on the recovery.
Business comms provider Colt Telecom Group saw year-on-year declines in both sales and earnings as a decline in voice revenue exceeded growth in data and managed services sales.
IBM has extended its cloud services capabilities after picking up Californian cloud integration software and services specialist Cast Iron Systems for an undisclosed sum.
Northamber cited challenging market conditions and its decision not to chase "empty revenues" as reasons for the continued sales slide in its fiscal third quarter.
Online gambling firm Betfair is using complex event processing (CEP) technology to monitor and react to customer behaviour around the General Election
Arrow Electronics' component business was the profit and revenue driver in a solid set of first quarter financials but a decline in server sales hindered growth in its infrastructure division. For the period ended 3 April, profits grew 225% to $87m (£57.6m) while revenues increased 24% to $4.
Coincidence or Google Bomb: Why is the whole storage blogosphere lining up to kick EMC the week before EMC World?
The Massachusetts governor’s HIT conference focused on the highest of high tech. Surgeon General Regina Benjamin reminded attendees that EHR systems must serve low-tech areas, too.
Metadata-generated business intelligence applications let developers make quick changes to meet changing analytical needs, according to Forrester Research.
Gartner has released its Magic Quadrant for customer service contact centers but finds that no single vendor has it all.
Facebook has again come under fire for not doing enough to protect personal information after a security flaw allowed users to eavesdrop on private chat sessions.
The UK technology sector notched up the most mergers and acquisitions (M&As) in Europe in the first three months of the year, according to a report by Ernst...
The US media regulator is expected to announce stricter controls on telecoms companies that will open the way for net neutrality.
The man in charge of reversing Marks & Spencer's online fortunes has resigned a day after the new chief executive Marc Bolland started in the job.
Will Lewis, who was also in charge of the publisher's digital unit, has reportedly left the company.
Telegraph Media Group has not responded to Computer...
Civil servants are racing to set up IT in preparation for the influx of new MPs expected after the election.
An unusually high number of MPs have stepped...
The loss of sensitive data on a USB stick by a hospital in Scotland could be a pivotal case for the Information Commissioner's Office (ICO), says security...
Google has confirmed plans to launch a digital bookstore before the end of the year that will step up competition with Amazon and Apple.
A processor that will scale from a data centre server to a smartphone, saving energy consumption and real estate but with much greater work throughput is...
Year-on-year net losses at Alcatel-Lucent widened to €515m (£437.4m) from €402m, after tightening components availability hobbled its ability to keep up with the economic recovery in Q1, the comms vendor revealed on Thursday morning.
Fancy yourself as the next Van Gogh, Picasso or Rembrandt? Or how about just something to keep the kids amused on that summer drive to the seaside?
Security professionals lack confidence that political parties will do anything to improve cyber security, according to a survey by security firm Proofpoint....
Symantec has managed to get the black pens out again and banish the red ones as it reveals its end of year results.
BetFair, the world's biggest online betting site, has launched a free server-connected iPhone app that allows punters to make and take bets on the move.
London United Busways has reduced its server contract costs by £800 a year by moving from a "four-hour replacement" service to a "next business day" service.
Members of the European Parliament (MEPs) have adopted a resolution that argues that bulk data transfers to the US to combat terrorism would infringe EU...
Hewlett-Packard has strengthened its software credentials with the hiring of one of the former Microsoft executives responsible for helping Windows 7 emerge from the ashes of Vista.
The UK is leading the recovery across EMEA for Insight Enterprises with chief executive Ken Lamneck claiming the market has finally stabilised.
Adventi Group has ceased trading after its administrator PWC offloaded the technical support arm to rival Scottish reseller Castle Computer Services but was unable to find a buyer for the remaining reselling business.
Brocade has launched a series of new channel facing vertical marketing programmes, seeking to take advantage of growing vertical opportunities, particularly healthcare.
Exit polls revealed as the polls closed have revealed a hung parliament looks possible producing the situation that the channel has been hoping could be avoided.
A new phishing attack tries to con users into giving up details of iTunes music store gift vouchers.
Egypt's Ministry of Communications is one of the first websites to have a full Arabic address after internet regulator Icann enabled full web addresses in non-Latin characters.
Nokia's board has come out in support of a management plan to regain lost ground in the smartphone market by switching focus from hardware to mobile services.
US internet service providers are gearing up for battle after the US media regulator announced plans for stricter controls on the sector that will open the way for net neutrality.
Comic Relief's head of new media and technology, Marcus East, tells Computer Weekly about his plans to put technology at the heart of the charity's operations
Online gaming company PartyGaming saw its revenue jump 27% to $127.1m in the first quarter of this year.
A hung parliament is not being welcomed by small businesses keen to see some stability in government. SME lobby group the Forum of Private Business has appealed for a speedy resolution to the outcome of the election process.
The Information Commissioner's Office (ICO) is in talks with Barclays Bank about the security set-up of its mobile banking service.
Managed services provider CSC has hired former Alcatel-Lucent services boss Andy Williams to run its northern European business.
A group of disgruntled shareholders has taken legal action in the US in an attempt to block the $1.2bn acquisition of smartphone developer Palm by Hewlett-Packard, claiming the deal as it stands does not value Palm highly enough and stands to unfairly benefit major shareholders.
It might be a stereotypical view that most of the threats circling the internet come from current or former Communist countries but research from Kaspersky Lab indicates it is a view that still holds water.
A recession-driven technology review has prompted fashion retailer Tommy Hilfiger to introduce new tools to increase efficiency and reduce costs.
Two years after the government started pumping millions into mobile technology for policing, forces are starting to develop their own stamp on the handheld IT they bought with the money.
CIOs need to outsource more of the applications they need built for their businesses, says Fujitsu.