SAP’s acquisition of Sybase means new things to consider when planning a long-term mobile CRM strategy. Find out what the acquisition means for mobile CRM.
ERP hosting providers are adding new cloud computing and subscription options to provide alternatives to Software as a Service (SaaS) ERP.
Get expert tips on calculating data quality metrics to document the financial impact of poor data quality and help build a business case for a data quality improvement program.
Too many companies today don't have an accurate count of their assets, and therefore are underutilizing systems and being unproductive. A CMDB framework, used in support with an ITIL project, can provide databases and analysis tools to help IT organizations avoid redundancies and effectively manage their resources.
Online ticket broker StubHub is using data analytics software to improve its website and increase customer loyalty.
Learn about the data quality assessment process, with expert tips on documenting data quality issues and identifying the required scope of a data quality improvement program.
VMware has unveiled its “hybrid cloud” product, vCloud Director, as partners say Curtin University and Savills have taken up the new product.
Is it better to own or rent data center space? CIOs are seeking more modular, green data center designs and considering data center outsourcing, as consolidation takes precedence.
Thanks to the HITECH Act, vendors such as GE and Allscripts are expanding into the ambulatory EHR market. Here's what small practices should know about their options.
Expected to make its way into devices next year, the Bluetooth 4.0 standard and its low-power features could enable more hospital diagnostics and home monitoring devices.
Effective data center planning and design are the first steps toward maintaining control during a build-out. In this Q&A, learn how Massachusetts officials are handling the task.
Data modeling techniques are more important than ever, despite the claims of some database vendors, according to data modeling guru and author Len Silverston.
SAP NetWeaver BPM is a solid option for SAP shops because of its integration capabilities. But there are still weaknesses to overcome.
Developing a SaaS ERP RFP is different from on-premise, requiring more attention to the vendor’s financial viability. Organizations also need to pay attention to service-level agreements.
Manufacturing player Alfa Laval India opts for a BI reporting tool; reduces accounts receivables, improves control over inventory and procurement.
Some 30 years after it began, the ITIL framework can still furrow the brow. Where do you start? Can you choose between V2 and V3? We get some clarity from two ITIL experts.
UK telecoms firm Colt will be the first European operator to offer VMware's vCloud datacentre services. The deal will allow organisations to extend...
HP has agreed to pay $55m to settle a US Department of Justice (DoJ) investigation into claims the supplier overcharged the government on multiple federal...
India has delayed a threatened ban on Blackberry services for 60 days to extend talks on giving security services access to users' e-mails and instant messages.
Analysts and investors expect Dell to bow out of a bidding war with HP for data storage company 3Par.
Badly configured networks are one of the biggest causes of data breaches according to a majority of IT security professionals.
As the number of students passing A-levels and GCSEs in IT continues to fall, is the education system failing to train young people for a career in IT?
Virtualisation specialist Veeam has used the VMWorld event as the moment to split its product range into basic and enterprise versions. Up to now there has been a standard product but in recognition of the range of features that the vendor has developed it now has the opportunity to provide tiered
Lexmark has set ambitious targets for channel boss Paul Callow to increase its reseller base, entrench customer loyalty and develop fresh reseller programmes. Callow has only just been officially named as ISD & channel director for UK & Ireland after a spell as supplies director and has bee
Nortel has sold off its multi-service switching (MSS) business- one of its last remaining units - for $39m (£25.2m)to a consortium of private equity investors and a comms tech firm called Samnite Technologies. The deal takes the form of a stalking horse agreement in the North and South America
IT managed services provider Colt will be the first company to offer VMware's hybrid service to UK and European businesses.
VMware is tackling legacy desktop computing environments with a strategy to deliver desktop as a cloud service to enterprises.
A look back at the top 10 most read stories on MicroScope.co.uk for the month of August: Phoenix accounts put on notice On August 13, infrastructure and managed services provider Phoenix ITsaid it had received notice from two keycustomers with accountsworth a total of £12.5mthat they have made
Gartner has warned that the litmus test for recovery in the PC market will come in the second half of the year but the early signs are not encouraging. The market watcher expects shipments to rise 19.2% in 2010 to 367.8 million units but has downgraded its growth forecast for H2 to 15.3%, roughly 2
VMware has explained how a new virtual appliance lessens the impact of “AV storms” that happen when multiple virtual machines all update antivirus software.
Get expert insight on using data quality tools, including an overview of their capabilities and the proper role of data quality software in a data quality improvement program.
Microsoft’s new Silverlight-based app provides database management from a browser, a convenience that could be extended to non-cloud databases in time.
Public and private cloud computing have penetrated enterprises, forcing IT to develop a plan for managing two distinct service-delivery models.
Floyd Teter, vice president of the Oracle Applications User Group, talks about the upcoming Oracle OpenWorld 2010 in September, including anticipated sessions and product releases.
Most companies decentralize customer data analytics teams, but a centralized approach better ensures that analytics expertise is shared company-wide, according to Forrester Research.
VMware is already working to improve the auditability of its new vCloud Director product.
Although vendors are attempting to remove barriers to adoption of mobile WAN optimization, uptake remains slow and limited to special use cases or specific vertical markets.
Demand for data center colocation is up, and so are the prices, prompting a debate over whether investments in colocation services match the ROI.
Yes...vFabric... You're going to be hearing about it.
This week at the VMWorld 2010 conference, the big news that will capture the imagination of Java developers is the introduction of the VMware vFabric Cloud Application Platform. And what makes up this vFabric Cloud Application Framework? Well, it includes five key products, working together to deliver what everyone wants: a private cloud in a box.
The IT service catalog is a linchpin of ITSM, but is hard to create and manage. Here an expert advises where to begin, what to avoid and why CIOs should make a catalog a priority.
IT departments are hiring more datacentre consultants but many ignore their advice, according to research from Dynamics Market.
Google has added what it calls "collaborative highlighting" to its web-based Google Docs, which lets users see the text that other editors are highlighting as they select it.
Sony is to challenge Apple's digital media dominance with a new music and video subscription service.
Network security supplier Stonesoft has made its MobileID authentication software token available for five new mobile platforms to allow access to mission-critical...
More than 70% of UK households now access broadband services based on either BT's or Virgin Media's networks.
A study of 235 organisations carried out on behalf of networking and communications integrator Kcom has found that network management is too often overlooked during IT strategy planning, with the effect thatinstallations do not perform at their full potential. Researchers found that only 42% of corp
Wick Hill continues to expand its portfolio in the voice and data convergence distribution space with the appointment of Panasonic. The distributor has been targeting the voice and data world for the past couple of years signing up a series of vendors including Samsung, VoIP outfit Yealink, comms m
Microsoft has released a work-around tool to ward off attacks that exploit dynamic-link library (DLL) loading vulnerabilities while administrators update affected applications.
VMware has kicked off its 2010 VMworld conference by acquiring real-time app and infrastructure performance analytics specialistIntegrien, and secure access management and enterpriseidentity federation for cloud hosted Software as a Service (SaaS) apps, TriCipher. VMware did not disclose the financi
Trustmarque has kicked off a campaign to appeal to its cash strapped public sector customers struggling to find budget as the government cuts get ever deeper. The reseller has kicked off its Work Smart Cost Saving campaign which promises to help public sector users squeeze out costs but maintain se
Data is the ultimate business asset. So, managing that data is the top priority of all 21st century businesses, right?
The C loud Industry Forum is on the brink of unveiling a code of practice to help increase confidence in hosted services. The Forum will use an industry event next week to promote the code which has emerged after months of consultation. Andy Burton, chairman of the Cloud Industry Forum, said that
Blue Coat CEO Brian NeSmith is to step asideto takeup a technical role within the companyand will be replaced by newcomer Michael Borman, the firm has revealed. Borman joins the WAN optimisation vendor from switch vendor Avocent, which was acquired by Emerson Electric late last year. Prior to that,
The EMEA printer market staged a recovery in the second quarter driven by All-in-One (AiO) laser devices. Unit shipments were up 8.8% year-on-year according to figures by Context, which collates sales out data from the major distributors in the region, compared to flat growth in the first three mon
Chess Telecom is forging ahead with a buy and build strategy despite posting modest revenue growth in its most recent financial yearduring which it made 12 acquisitions. The business comms provider forked out £4m alone on customer lists in the year to 30 April 2010 but grew sales just 13% to &
Two manufacturers relied heavily on out-of-the-box middleware to improve ERP integration and standardize data across business processes.
Starting a program for improving data quality? Learn how to define data quality rules and set achievable milestones for fixing data quality issues as part of a data quality plan.
The ubiquity of smartphones and consolidation like SAP's acquisition of Sybase could mean a shot in the arm for mobile CRM.
India plans to extend its crackdown on Research In Motion's (RIM) BlackBerry services to other communication service providers, including Skype and Google.
Apple has entered social networking arena with the announcement of its new music-based service, Ping, in San Francisco.
Analytic software supplier SAS has launched a predictive analytics service at its 2010 Analytics Conference.
Algorithms need to be enhanced to make information more accessible by moving data out of the back office, according to SAS.
Businesses are paying millions in settlement and licensing costs for copyright infringements, according to anti-software piracy organisation, the Business Software Alliance (BSA).
BT has expanded its BT Onevoice converged voice platform, in a bid to drive the adoption of communications applications to the desktop in large businesses.
Windows Phone 7 has been released to manufacture, which means devices could be on sale in a matter of weeks.
Apple is aiming to get its brand firmly entrenched in the living room with a slimmed down and more attractively priced TV product that allows users to hire and watch movies and Internet video content. The vendor made a stack of product announcements last night, refreshing its iPod range and updating
Westcoast has been signed up by Sage as its fourth UK distributor selling the software vendor's products from next Monday. The distributor is being given the chance to sell boxed product into retailers, licenses and support to the reseller community as well as Sage branded stationery. Westcoast has
The Cloud Security Alliance has announced that its Certificate of Cloud Security Knowledge (CCSK) unveiled in July is now open for testing.
Hosted IT services, UC specialist and Microsoft Gold partnerOutsourcery has hooked up with Nokia through its InPartnership programme to push sales of the mobile version of Microsoft OCS. The first stage of the JV will be involve heavy promotion of Microsoft Mobile Communicator-ready handsets to Outs
DSG International had a comparatively rosy start to the year with sales fuelled by rising demand for televisions prior to the World Cup and early exclusive rights to the iPad but it confirmed that the B2B market remained challenging. In a trading update for the first twelve weeks of fiscal 2011, gr
European businesses caught using unlicensed software have had to splash out £6.5m in the first half of this year as they settle with the Business Software Alliance (BSA) and buy the required licenses to get legal. The value of settlements has already eclipsed last year's half year mark by 20%
The IT jobs market remains stuck in the doldrums, according to annual figures from recruitment specialists at Hays, with the dip in public sector sales unlikely to help matters. A dismal performance in the first half was, however, offset slightly by improvements in the last six months of fiscal 2010
IT equipment valued at £21,000 was lost or stolen from Welsh Assembly Government staff in the past two years, a freedom of information (FOI) request has revealed.
Ransomware variant TotalSecurity is topping the malware charts, according to the latest threat report from security firm Fortinet.
The UK's Cloud Industry Forum (CIF) has welcomed the extension of the Advertising Standards Authority's (ASA) remit to cover online media.
The bidding war between HP and Dell to buy a specialist storage supplier 3Par appears to be at an end, with HP upping its bid to $2.4bn.
RBS is axing 1,000 technology jobs as part of a cull of 3,500 positions across the company.
Organisations can save IT costs and time by using a centralised analytics model to predict business outcomes, according to SAS .
Following last week's Court of Appeal judgment in favour of reseller M-Tech, which was accused of importing greySun Microsystems hardware, Sun owner Oracle has now been ordered to repay costs of £85,000. The sum represents thecosts that M-Tech was originally ordered to pay to Oracle, in additi
Theprotracted bidding war betweenHewlett-Packard and Dell over storage vendor 3Parhas concluded this afternoon after Dell bowed out of the bidding process, saying it had "ended its discussions regarding a potential acquisition". This came after Dell raised the stakes once more this morning
Hewlett-Packard is trying to simplify partner engagement by rolling out a stock availability, pricing and configuration tool through commercial storage distributors. The iQuote system developed by channelcentral has been used by HP wholesalers selling ProLiant servers but from November StorageWorks
Lenovo expects to grab 5% of the consumer market in the UK by year-end after finally launching into the sector with DSGi in the summer. The firm's absence from the retail space - which accounts for roughly one third of total PC sales in the UK - has prevented it from breaking into the top five bigg
Financial services data mining models should incorporate a level of calibration to manage risk enterprise-wide, said Bart Beasens, a professor at Katholieke Universiteit Leuven in Belgium.
ISACA kicks off four new audit programs. These ISACA audits include cloud computing, crisis management, security management and Active Directory.
Google has launched the latest version of Chrome to mark the browser's second anniversary.
The government has invited tenders for "identity verification and authentication services", in an attempt to assess the public sector's need for something that will confirm a user's identity.
Samsung Electronics and Toshiba have both unveiled tablets computers at the IFA electronics show in Berlin to rival Apple's iPad.
The UK risked squandering its lead in broadband access, speed and pricing because of delays in formulating long terms broadband policy, former communications minister Stephen Carter said on Thursday.
The world needs to sign up to a cyber peace treaty to head off the growing threats of infowar and cybercriminality, but industrialised countries are ignoring the risks, according to the secretary-general of the International Telecommunications Union
Onapsis, a provider of enterprise resource planning (ERP) security software has released a product to assess security risks on production SAP systems.
Scammers and spammers are flooding Apple's newly-launched Ping music-related social network with fraudulent messages, says security firm Sophos.
The most visited channel stories on MicroScope.co.uk from the last seven days.
Symantec has opened the doors on a small business IT clinic that will provide the vendor and its resellers with a chance to advise SMEs on security and data protection. The old days of hackers just targeting large enterprises are long gone and now every firm and individual is a potential victim of
The battle for market share in the tablet market is increasing with Samsung the latest to enter the fray with a product to take on Apple's iPad. The iPad has sold 3.3m units since coming out in April and sparked development efforts at a range of rivals with Samsung among the first to come out with
A saving of 1% to 1.5% of the cost of healthcare would justify the cost of fibre to the premises throughout the UK, says the International Telecommunications Union.
Mitel CEO Don Smith has announced his retirement from the company after a nine-year tenure. Smith joined the firm in the spring of 2001, and led the UC software through both its controversial 2007 acquisition of Inter-Tel, and this year's IPO. "We want to thank Don for his years of service to M
Microsoft's free tool to bring newer security protections to older platforms and applications is now available for download.
ViewSonic has launch a dual boot tablet device, which runs both Android and Windows 7.
A US Department of Defense is to develop a system that can identify and stop insiders from stealing information from its networks
Facebook has pushed eBay off its second place position in the list of organisations most often attacked by phishers, according to security firm Kaspersky Lab.
Gordon Brown is joining Tim Berners-Lee on the board of directors of the World Wide Web Foundation.
Hitachi Data Systems has added to its UK management team in an effort to bolster its services capability. The storage specialist has created chief technology director and chief technology officer roles in the UK and hired a fresh face to fill its global solutions director position. Tony Reid, form
Dell has regained its customary number two position in the global PC market in Q2 after shipments of Acer flopped in the three months to the end of June, according to analysts at iSuppli. Nine months after Dell slipped down the rankings, iSuppli said it shipped 10.5 million units worldwide during Q2
Private equity firm Better Capital has acquired the bank debts for Calyx Group from Anglo Irish Bank and placed the services-based networking reseller into administration. This is the second time that John Moulton, chairman at Better Capital has invested in Calyx; he backed a management buy-out led