TechTarget News - Week of Sep 18, 2011

Case Study: Autoglass uses Radian6 from Salesforce to improve customer service

Belron, the parent company of Autoglass, is using Radian6 from Salesforce.com to find out what people are saying about it on social media sites. Naz Latif, group social media manager, said the company monitors threads of conversations looking for negative and positive customer feedback.

Capita acquires more UK BPO resources

Capita has acquired the UK private sector operation of customer management specialist Vertex for £40m.

Google CFO Patrick Pichette: Growth planning, capital structure and leadership

When it comes to playing the classic role of the no-nonsense chief financial officer, Patrick Pichette has his own personal interpretation. Google's CFO may oversee $36 billion in cash reserves at one of the world's most recognized companies, but he still flies coach class, rides a beat-up bicycle to work, and responds directly to e-mails from fellow "Googlers" every day.

Defense in depth a dying philosophy: Eddie Schwartz

The approach to information security needs to evolve, says Edward Schwartz, CISO at RSA. Agility, dynamism, and fresh security paradigms a need of the hour.

Ingram takes wraps off Channel Transformation Alliance

Ingram Micro has taken the wraps off an alliance that is tasked with promoting and furthering the spread of cloud computing and managed services in the channel. The Channel Transformation Alliance includes a list of household names as founding members in addition to the distributor including HP, Mi

NetApp brand gets highlighted with podium finish

The plans to use the Tour of Britain cycling competition as a platform to push its brand paid off handsomely for NetApp after it finished the week long race with a rider on the podium.

Mainframe shops hang on–for now

Connecting mainframe databases to the Web is nice, but mainframers want more.

Emulex signs Comstor distie pact to target datacentre transition

Cisco distribution house Comstor has added high-performance storage networking specialist Emulex to its line-card to boost the complementaryoptions available to resellers marketing Cisco's Unified Compute (UCS)portfolio. "Cisco and Emulex are enabling the unified datacentre transition with [Cis

The 2010 360IT show

The 2010 360IT show

Avnet hires former Computacenter man to grow overseas

Avnet has hired former Computacenter and Bell Microproducts man Henry Godwin to help grow its operations in the Middle East and Africa. Godwin will be reporting into another former Bell old boy Graeme Watt and is charged with driving growth in what the distributior views as key emerging markets. T

Forrester: Enterprise search software limited by user strategy

A Forrester report says organizations looking for an enterprise search tool have plenty of options, but until management considers search fundamental, vendors will continue limiting product focus.

Oracle issues out-of-band Apache update

Oracle Corp. has issued an out-of-band security alert for its Fusion Middleware and Application Server products that addresses an Apache Web server flaw.

Adobe formalises channel programme

Business and creative software specialist Adobe is to formalise its channel engagementpolicy with the launch of a new multi-level channel programme called Partner Connection. Following a successful trial in central Europe, the vendor will extend its new programme to the rest of the region from 3 Oct

SMEs still struggling to get banking credit

Business Secretary Vince Cable might have taken to the stage at the Liberal Democrat conference today detailing plans to put more pressure on banks to lend to SMEs but the vast majority still feel left out in the cold over loans. According to the latest research from channel financial specialist Sy

HP Officejet Pro 8500A Plus e-All-in-One Printer

HP Officejet Pro 8500A Plus e-All-in-One Printer is an easy sell. It packs in a lot of technology for the price and comes with clever functionality, designed with small business needs in mind. Despite its wide range of capabilities, customers report it is equally easy to use due to the intuitive tou

Oracle support not up to par, too costly, experts say

Experts at a recent user group meeting told the audience that Oracle forgets too often about longtime customers, doesn’t provide the level of support it should and often has too high a cost.

Rackspace launches hosted platform for virtual desktops in Europe

Using NetApp storage, Rackspace said its Hosted Virtual Desktop (HVD) platform allows customers to run virtual desktops via the public cloud or private cloud infrastructure across PCs, smartphones and tablet devices.

Debenhams grows web and mobile sales by 70% year-on-year

In its financial results for the 2010-2011 financial year, Debenham's multi-channel sales grew 71.9% over a 52-week period. Chief executive Michael Sharp said the company will continue to focus on its multi-channel strategy in the coming months.

How to justify the business case for virtual desktop infrastructure licensing

Virtual desktop infrastructure (VDI) technology can cut energy bills, increase business agility and improve mobile working flexibility. But licensing cost and complexity can wipe off the financial savings of VDI deployment. Jenny Williams explores the labyrinth of VDI licensing.

Salesforce.com ramps up plans for CRM data integration

Salesforce.com has big plans for social customer profiles, but it might take a whiole for this concept of CRM data integration to fully translate into reality.

Experts mull safety of EHR, medical device interoperability

A new safety committee is advising the FDA on theoretical scenarios that could eventually regulate biomedical device and EHR interoperability. CIOs should get prepared now.

snom signs BT Business Direct deal

IP telephony outfit snom has signed a distribution agreement to supply its IP phones and PBX solutions through BT Business Direct, the telco's hardware, software and services business. Daryl Platt, b2b director at BT Business Direct, which is currently in the process of being folded into a £40

UK firms lead the way on Bring Your Own IT front

The movement by employees to bring their own devices to work is unstoppable with it just being a couple of percent short of being a universal activity. But even though 92% of organisations quizzed by Citrix revealed they were aware that staff were bringing in their own devices much lower numbers had

Micro-P gets UK Xerox printer contract

Xerox has named Micro-P as its newest UK distributor as it continues to see growth in its local channel business. Xerox vice president of Offerings Marketing and Europeangeneral manager of its Desktop Printing Group, Bertrand Cerisier, said Micro-P's "strength in the SMB market" would comp

IBM extends cloud helping hand to resellers

IBM has held out its hand to resellers wanting to move into the cloud providing a step by step route to hosted services as well as reducing the financial risk involved with moving to a more flexible business model. Big Blue launched a Smart Commerce initiative earlier this year to help resellers ge

Imation snaps up IronKey security hardware operation

Storage player Imation is bolstering its security credentials with the acquisition of IronKey's security storage division. Under the terms of the deal, which were not disclosed, around 40 staff at IronKey will move over to Imation and the storage player will get a portfolio including portable stora

Apple dominates booming tablet market

Apple continues to dominate the tablet market with its second generation iPad having a huge impact on sales figures across EMEA. Shipment figures across EMEA released by IDC show that Q2 exceeded forecasts as the iPad 2 took off and Android Honeycomb-based products got users parting with their cash.

Hosted services to drive unified comms market growth to 2015

Despite continuing economic uncertainty across the region, the EMEA unified comms and collaboration (UCC) market looks set to grow from $5.7bn last year to $16.6bn by 2015, representing CAGR of around 23.7% per annum, according to IDC, with hosted services becoming predominant, particularlyamong SMB

Global chip inventory worryingly high, says Gartner

Th industry may be lurching towards a newsupply chaincrisis, according to market-watchers at Gartner, who today indicated that current semiconductor inventory levels are "worrisome ... given current conditions". Recent forecasts that both business and consumer IT spending will be much lowe

Cloud IAM catching on in the enterprise

Market for cloud-based identity and access management is growing, analysts say.

Microsoft and Nokia launch toolkit for porting Symbian apps to Windows Phone

Microsoft and Nokia have launched a toolkit for developers to port applications on Nokia's Symbian operating system to Microsoft's Windows Phone platform. Microsoft said it hopes to make it easier for Nokia Symbian developers to learn Windows Phone.

RightMove renders property maps with Google

RightMove is the UK's biggest user of Google Maps and one of the largest users of the mapping software in the world.

Hackers turn to online games to target victims

Scammers and hackers are increasingly using online games to trick victims into installing malicious software onto computers, warns security firm BitDefender.

Social engineering attacks hit ill-prepared UK businesses, survey shows

Less than a third of UK businesses provide regular training aimed at preventing social engineering attacks, despite 42% being hit by such attacks in the past two years at an average cost of £15,000 per incident, a survey has revealed.

HP webOS lay-offs could affect European employees

Hewlett-Packard could lay off European employees as part of the company's decision to discontinue its webOS hardware division, including the Touchpad tablet range.

Google+ social network now open to all

Google has finished its trial of social network, Google+, opening up the platform to new members without an invitation.

Global BPO sales to reach £60bn in 2015

The world market for business process outsourcing (BPO) will be worth $93.4bn (£59.7bn) in 2015 compared with $72bn last year, according to Ovum.

Adobe releases Flash Player 11 and AIR 3 for video and enterprise apps

Adobe's Flash Player 11 and AIR 3 software support HD video quality across devices, such as Apple's iPhone and iPad. Other features include captive runtime for independent application updates, video content protection and 64-bit support on Linux, Mac OS and Window.

Strong software demand bolsters Oracle performance

With the International Monetary Fund warning that the global economy is in a difficult position the temptation to slide into doom and gloom could be overpowering but Oracle has indicated that IT spending is holding up. The software giant has indicated that its next set of results following its firs

Dueling IETF specs look to address VLAN scalability

Does IT really need two new network virtualization standards? Experts see a land-grab attempt by virtualization vendors looking to control the next wave of infrastructure abstraction.

D-Link, Iomega, Pivot3 add surveillance storage

D-Link expands its iSCSI platform for surveillance storage, EMC Iomega partners with Axis, and Pivot3 adds storage appliance for video.

NIST guidelines seek to minimize risk of BIOS attacks

Amid emerging attack methods and the rollout of a new generation of BIOS, NIST offers guidelines to help enterprises reduce the risk of BIOS attacks.

Managed services can deliver higher reseller valuations

Resellers have been encouraged to consider the positive impact on their value being involved with services can have raising the potential to be gained when the 'for sale' signs go up. The drive towards managed services provides many in the traditional channel with the opportunity to develop not only

Citrix brings in former HP networking boss to run Europe

Citrix has hired the former general manager of HP Networking Europe to head up Europe with the job of increasing growth and improving the effectiveness of partners across EMEA. The appointment of Carlos Sartorius as vice president and general manager for EMEA comes as the vendor surfs a wave of int

Cloud WAN optimization makes Internet like MPLS for mobile users

WAN optimization appliances work well in branch scenarios, but not for users working at third-party locations. Cloud WAN optimization solved that problem for one WAN pro.

Oracle Database Appliance seen as gateway to Exadata

The Oracle Database Appliance is a 4U, two-node RAC server appliance seen by experts as a more affordable entry point toward Exadata, but it doesn’t have nearly as many features.

'Stubborn' data modelers need sympathetic, but firm, handling

Data modeling experts offer tips on building effective models and dealing with the tendency of data modelers to get overly attached to their work.

Kaminario, Anobit add multi-level cell flash options

Headlines: Kaminario adds MLC flash to go with previous DRAM SAN, as well as a hybrid option; Anobit bumps up capacity, speed of its MLC solid-state drives (SSDs).

UK firms targeted in social engineering security attacks

UK firms are being targeted with increasing frequency in security attacks designed to exploit human weaknesses and curiosity through emails and social networkinh sites. Research from Check Point has shown 42% of UK firms have been victims of social engineering attacks in the past two years. The av

BT offers £15 grand kickstart for small businesses

BT is launching a new leasing scheme through its BT Local Business arm, offering start-ups up to £15,000 worth of ICT kit to get them off the ground. The telco intends for the plan, which will be open to anyfirmtrading for under three years, to help small businesses dodge reliance on bank loan

Advanced Cyber Security Center for IT security launches in Mass.

Massachusetts’ Advanced Cyber Security Center (ACSC) was launched Tuesday to develop future cybersecurity technologies and strategies to protect the nation’s IT infrastructure.

Westcoast to launch reseller unified comms package

Westcoast has announced the imminent launch of a VARunified communications (UC)offering tying together some of its key comms and networking vendor partners. The Lync-centric platform, to be unveiled to the channel in early October, will bring together softwaretechnology from Microsoft, infrastructur

Q&A: Microsoft’s Mike Neil talks Windows Server 8 development

Windows Server 8 is the most ambitious version of the product Microsoft has developed to date. Mike Neil, GM of the project, talks about the importance of IT’s input.

Windows 8 Walkthrough

Microsoft has released a Developer Preview of their next operating system. We take a look at what it means for CIOs planning for the next couple of years.

The mainframe is not dead

Despite rumours to the contrary, the mainframe is alive and well even though its pervasiveness has shrunk.

West London Free School chooses IT in the cloud

One of the country's first Free Schools has agreed to take part in a pilot being run by Microsoft to provide end-to-end school IT infrastructures in the cloud.

BASF extends BT network contract

Chemical group BASF has signed a €200m deal with BT for networking 900 BASF sites in more than 80 countries. The contract includes the provision of IP telephony and local network services (managed LAN services) at 300 sites in North and South America as well as in Asia.

Researchers claim to have broken SSL/TLS encryption

Two security researchers claim to have found a way of breaking the SSL/TLS encryption that is widely used to guarantee the reliability and privacy of data exchanged between web browsers and servers.

Windows 8 enhances, challenges virtual desktop infrastructures

Windows 8 is an evolution of Windows 7 with a touch-enabled UI and "Metro" style applications. Could delivering this richer OS be a problem for IT pros using server-hosted VDI?

Managing technology in a 'hybrid IT' era

CIOs should focus on building hybrid IT skills as workers throughout the business increasingly provision the IT they need to do their jobs.

Sabio Network arm teams up with Gamma

Contact centre and UC reseller Sabio has hooked up with IP telephony services provider Gamma Telecom to integrate its SIP trunking services with Avaya telephony platforms. The duo say this will provide customers with a fully integrated enterprise telephony service backed by high levels of availabili

Micro Focus trading ahead of expectations

The consequences of taking down the for sale signs appear to have been positive for Micro Focus with the UK software specialist beating its own trading expectations. The firm holds its AGM today with the Group executive chairman Kevin Loosemore sharing its latest forecast with the arrows on the gra

Whitman touted for HP CEO post as Apotheker reign crumbles

Former eBay boss, failed California gubernatorial candidate and HP board member Meg Whitman has been mooted as a potentialsuccessor to Léo Apotheker as doubts grow over the HP CEO's future. The company's stock has risen dramatically in the past 24 hours after Bloomberg cited two HP insiders a

Red Hat numbers add to evidence of solid software demand

Just a day after fellow software player Oracle showed that demand was holding up in the market open source specialist Red Hat has added its own figures to illustrate that spending is still taking place. The crucial statistic when it comes to a software player is the number of new licenses sold and

Cisco CTO urges firms to be more flexible with IT access

Businesses must adopt new mobile technologies and be more flexible with access to their IT infrastructure or risk losing top talent to their rivals, according to Cisco's chief technology officer. Commenting on Cisco's latest Connected World report, Ian Foddering, CTO at Cisco UK & Ireland, said

HP dumps Apotheker and hires Whitman

As expected Hewlett-Packard's board has brought to an end the reign of Leo Apotheker, who officially steps down to be replaced by the former CEO of eBay Meg Whitman. The move ends two days of intense speculation that Apotheker's card was marked. He has seen the value of the vendor almost half in his

HP’s new CEO promises better execution, says IDC

Hewlett-Packard's newly appointed chief executive and president Meg Whitman promises better execution than her predecessor, but the question is how much of his legacy she intends to dismantle, says research firm IDC.

Demand for SAP and Oracle skills doubles

Demand for IT professionals with Oracle and SAP skills has doubled over the past three months as employers seek more high-end technical expertise, according to recruitment company Maximus.

Anti-piracy group FAST applauds government business guide to navigating UK IP law

The government has published a guide to UK intellectual property law for businesses, providing information on IP policies; procurement of goods and services; reporting IP crime; and auditing IP. The Federation Against Software Theft (FAST) said it welcomed the initiative.

Deutsche Bank transforms application support

Deutsche Bank's investment arm has signed a five-year deal with an Indian service provider to transform the support of its core applications with a service that will meet ITIL and LEAN global standards.

Verizon rejects London datacentre site due to Olympic Games power drain

Concerns over power shortages led Verizon Business to dismiss London as the site for its flagship European datacentre. Verizon was worried about power because of the Olympic Games to be hosted in London and chose Amsterdam instead.

Burying the NHS National Programme for IT

The government's decision to accelerate the dismantling of the NHS National Project for IT (NPfIT) came as little surprise to those who have followed the terminally ill project since 2002. But what is the prognosis for the NHS's badly needed modernisation programme?

FBI arrests LulzSec hacker suspect Cody Kretsinger over massive Sony data breach

The FBI has arrested a suspected member of LulzSec over the breach of computer systems at Sony Pictures. Cody Kretsinger, 23, was arrested in Arizona and charged with the unauthorised impairment of a protected computer in connection with a SQL injection attack.

FBI makes LulzSec arrests in Sony breach investigation

Attackers used SQL injection against Sony’s website to gain access to its internal server and steal sensitive data.

Whitman indicates rethink likely over PC business plans

Although just hours into the job of running HP the vendor's freshly appointed CEO Meg Whitman has already indicated that the plans to divest its PC business could be revised. Whitman became CEO last night after the former incumbent Leo Apotheker stepped down ending a tumultuous few weeks where his

Exchange Server 2007 SP3 Rollup 5 fixes 13 issues

Many IT shops still rely on Exchange Server 2007. If that includes you, check out the 13 fixes in Exchange 2007 SP3 Update Rollup 5.

FAST backs government's intellectual property education

The Federation Against Software Theft (FAST) has backed the government's latest attempts to educate users around the importance of intellectual property. The Intellectual Property Office (IPO) is currently promoting a website that provides advice to firms keen to know the rights and wrongs of intel

Comstor launches Cisco configuration, support services

Comstor, the Cisco-focused arm of networking and convergence distributor Westcon, has teamed up with Cisco and managed services app developer UBIQube to launch a configuration and support services programme pitched at the SMb sector. The programme, branded Activ8, has been designed for UK resellers

UK cloud market set for continued growth

The UK is leading the way with cloud services adoption and those channel players that fail to 'cloudify' their offerings in the managed services space face increasing pressure. The views of Martin Hingley, founder4 of ITCandor, indicate that the shift towards hosted services is here to stay but not

Manufacturers face global patchwork of e-invoicing regulations

European countries mandate different digital signatures. Latin America requires government-issued invoice numbers before trucks can roll. Manufacturers are struggling to keep up.