Front office and CRM apps
News and trend analysis stories covering the field of front office and CRM apps. Learn about critical customer-facing technologies including sales force automation and customer support applications.
Top Stories
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Tip
13 Sep 2021
How to choose the right CRM software for your organization
Choosing the right CRM software can be daunting for organizations. Follow these five steps and best practices to ensure the search, adoption and deployment processes go smoothly. Continue Reading
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News
25 Jun 2021
AWS-Salesforce partnership offers integration potential
The alliance is poised to generate new customer use cases that span AWS services and Salesforce clouds, according to cloud services firm AllCloud; other IT channel news. Continue Reading
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Feature
31 Mar 2023
Move to S/4HANA or not? Some real-world experiences
With end of support looming for ECC, the race to S/4HANA is on -- for some. Learn some pros and cons of S/4HANA and why some companies are taking a 'just say no' approach. Continue Reading
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Tip
31 Mar 2023
JavaScript vs. TypeScript: What's the difference?
TypeScript and JavaScript are two complementary technologies that are driving both front-end and back-end development. Here are the similarities and differences between the two. Continue Reading
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Tip
31 Mar 2023
5 best practices for a sustainable marketing strategy
Sustainable marketing can boost brand loyalty, but marketers need an effective strategy. Brands should commit to a larger purpose, take a long-term approach and remain consistent. Continue Reading
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News
31 Mar 2023
Effort to pause AI development lands with thud in Washington
Rapidly advancing AI systems are dangerous, according to Tesla's Elon Musk and Apple's Steve Wozniak. So far, policymakers have yet to respond to the letter. Continue Reading
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Feature
31 Mar 2023
ESG metrics: Tips and examples for measuring ESG performance
ESG metrics measure performance on environmental, social and governance issues. Here's how they can benefit companies, plus tips on using them effectively. Continue Reading
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Tip
31 Mar 2023
Network documentation best practices for DR teams
In the event of a disaster, IT teams often think of servers and storage, but forget about networks. Find out what you should document as part of your network DR plan. Continue Reading
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Feature
31 Mar 2023
Jabil's S/4HANA Cloud move: Shift now, transform later
When it came time to move from SAP ECC to S/4HANA Cloud, Jabil chose to lift-and-shift systems in stages. Business transformation will come after the cloud migration. Continue Reading
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News
31 Mar 2023
Cisco looks to ‘supercharge’ the internet for the future with improved networking economics
Looking to support the rise of IoT, AI and ML, 28.8T 800G line card is said to be up to six times more space-efficient compared with current offerings Continue Reading
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News
31 Mar 2023
A chance to promote the need for backup
The arrival of World Backup Day should enable the channel to give customers a nudge over their approach to data management Continue Reading
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Tip
31 Mar 2023
Kubernetes operator vs. controller: What's the difference?
Kubernetes operators and controllers both manage cluster resources but play distinct roles in the Kubernetes ecosystem. Explore their differences and learn when to use each. Continue Reading
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News
31 Mar 2023
Computacenter enjoys ‘astonishingly strong finish’ to 2022
Channel player Computacenter shares full-year numbers, with the chief executive talking of confidence in the prospects for the next 12 months Continue Reading
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Opinion
31 Mar 2023
How genuine is Artificial intelligence?
Using artificial intelligence seems to be a smart business move but Nick Booth just wishes those benefits could be explained a bit more clearly Continue Reading
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Opinion
31 Mar 2023
Using Microsoft Power BI to leverage your data
Callum Gillespie head of infrastructure operations at Littlefish, shares some advice on getting the most out of the business intelligence offering Continue Reading
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Answer
31 Mar 2023
How to use Webex with OBS to enhance meetings
As the working world shifts to hybrid, companies look for ways to improve virtual meetings. OBS facilitates this by providing enhancements to video calls for Webex users. Continue Reading
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News
31 Mar 2023
Mounting Russian disinformation campaign targeting Arab world
Researchers have found evidence of a broad Russian disinformation campaign targeting Arabic-speakers in the Middle East and North Africa Continue Reading
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News
31 Mar 2023
Ukrainians bust cyber criminals who stole over £3m across Europe
Ukrainian police have arrested members of a cyber crime gang who stole and embezzled millions of pounds from victims across Europe Continue Reading
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News
31 Mar 2023
Generative AI central to Accenture’s tech vision
Generative AI will play a central role over the next 10 years as the digital and physical world become more and more integrated Continue Reading
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News
31 Mar 2023
RDK, Telenet up the ante on Wi-Fi management and performance
Boost to wireless comms as operator introduces smart Wi-Fi 6 pods and mesh technology combined with the latest modem, while technology consortium launches software component designed to unify residential Wi-Fi software Continue Reading
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News
31 Mar 2023
Parliamentary committee maintains criticism of UK space comms strategy
Even as satellite broadband industry rockets, report from Commons Science and Technology Committee criticises continued failures in key technical areas Continue Reading
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Blog Post
31 Mar 2023
How observability can help companies build strong teams
This is a guest post by Sascha Giese, SolarWinds Head Geek Highly sought-after skilled workers are increasingly expecting to have the flexibility of hybrid and remote work environments while still ... Continue Reading
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News
31 Mar 2023
How Australian organisations can plug the cloud skills gap
Organisations will need to acquire a broader set of skills and invest in reskilling and employee experience to attract and retain cloud talent Continue Reading
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Tip
31 Mar 2023
8 performance management challenges and how to fix them
Successful performance management can help keep employees engaged, but challenges often arise. Learn the most common problems that companies encounter and how to address them. Continue Reading
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News
30 Mar 2023
IT pros face hybrid work technology challenges
Enterprises need specialized video conferencing equipment for office spaces that are usually empty to accommodate both in-office and remote participants during meetings. Continue Reading
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News
30 Mar 2023
Toshiba's $15B buyout won't affect storage businesses
The acquisition, pending shareholder approval, would take Toshiba private, a move experts say could help stabilize the company, which has been searching for a path forward. Continue Reading
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Tip
30 Mar 2023
How to apply the single responsibility principle in Java
How does the single responsibility model work in a Java program? Here we show you what this SOLID principle means, and how to implement the single responsibility model in Java. Continue Reading
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News
30 Mar 2023
Domo adds low-code, 'pro-code' tools to analytics suite
The vendor launched 10 new features in concert with its user conference, ranging from low-code tools that simplify analyzing data to 'pro-code' ones aimed at data scientists. Continue Reading
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Tip
30 Mar 2023
Use backup encryption to protect data from would-be thieves
Encryption is a powerful tool to keep sensitive data out of the wrong hands. To ensure recoverability after a disruption, data backup encryption is vital. Continue Reading
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Podcast
30 Mar 2023
Digital twins of buildings can help decarbonize environment
John Turner and Anil Sawhney of the Digital Twin Consortium explain how deploying a digital twin of a building could significantly reduce greenhouse gas emissions. Continue Reading
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News
30 Mar 2023
3CX desktop app compromised, abused in supply chain attack
3CX customers noticed that several threat detection platforms began flagging and blocking the UC vendor's desktop application last week due to malicious activity in the executable. Continue Reading
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News
30 Mar 2023
The call for an AI pause points to a major concern
The call to stop creating LLMs for six months comes as AI systems become more powerful and are moving too fast. There's a need to address data and privacy concerns. Continue Reading
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Tip
30 Mar 2023
Ways to get by when Waterfall development reigns
Against all odds, the Waterfall methodology maintains a tight grip over countless numbers of software development teams. Fortunately, there are a few ways to make the most of it. Continue Reading
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Feature
30 Mar 2023
Successful hybrid working mixes tech, policy and culture
IT leaders at Enterprise Connect discuss their strategies for successful hybrid working, from transparent team agreements to parity between home and office setups. Continue Reading
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Feature
30 Mar 2023
How account-based marketing can improve personalization
An ABM strategy can help B2B marketers personalize marketing efforts for top prospects. An ABM strategy includes an ideal customer profile, personalized messaging and a CRM system. Continue Reading
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Tip
30 Mar 2023
8 SharePoint Syntex best practices
To use SharePoint's content AI services -- Syntex -- organizations should determine their pain points and plan thorough end-user trainings for successful adoption. Continue Reading
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News
30 Mar 2023
Digital Markets Act could usher in big changes to big tech
The EU's Digital Markets Act will be fully in effect by March 2024. Companies that fail to comply could receive fines of up to 10% of their annual global revenue. Continue Reading
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News
30 Mar 2023
OSC&R supply chain security framework goes live on Github
The OSC&R framework for understanding and evaluating threats to supply chain security has made its debut on Github to allow anybody to contribute to the framework Continue Reading
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News
30 Mar 2023
MSPs looking to exploit automation
Kaseya benchmark report into the managed services landscape reveals a desire to improve efficiencies and streamline systems Continue Reading
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News
30 Mar 2023
Babble makes it five acquisitions in Q1
The cloud and comms specialist has struck its fourth and fifth deals of the year so far as it continues to shore up its market position Continue Reading
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Opinion
30 Mar 2023
IT Sustainability Think Tank: The role of procurement in closing the sustainability gap
There is mounting anecdotal evidence that enterprises are struggling to ensure their statements of intent on sustainability are matching their actions, so what steps can they take to bridge the gap? Continue Reading
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Tip
30 Mar 2023
How to choose IT operations metrics that deliver real value
The sheer volume of data collected in today's IT environments can be overwhelming. But by focusing on the user experience, IT ops teams can pinpoint the metrics that matter most. Continue Reading
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News
30 Mar 2023
NCSC issues revised security Board Toolkit for business leaders
National Cyber Security Centre calls on CEOs and senior business leaders to take a more hands-on approach to cyber resilience with the launch of revised board-level tools Continue Reading
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News
30 Mar 2023
The Welsh are building a dragon of an NHS app
As NHS Wales is due to launch the public version of its own app, Computer Weekly takes a deep dive into the technical aspects of the Welsh NHS app, future plans and whether the expectations for the programme have stacked up to reality Continue Reading
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News
30 Mar 2023
Connected drivers gain most from V2X with prior knowledge of capabilities
Study reveals attitudes towards common traffic issues and complications, and a number of potential benefits of vehicle-to-everything technology Continue Reading
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Feature
30 Mar 2023
Advice for marketing personalization
Business professionals have become numb to the plethora of marketing emails they receive every day. However, personalized messaging can grab their attention. Continue Reading
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News
30 Mar 2023
Azure Pipelines vulnerability spotlights supply chain threats
Legit Security researchers discovered a remote code execution flaw within Microsoft's Azure DevOps platform that could give threat actors complete control of development pipelines. Continue Reading
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News
30 Mar 2023
How millions of consumers and businesses are using open banking
SMEs and consumers are increasingly turning to open banking services to help them manage their businesses and lives Continue Reading
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News
30 Mar 2023
UK government study reveals 50,000 people employed in AI sector
Government publishes baseline analysis of UK artificial intelligence sector as it pins hopes on future growth Continue Reading
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News
30 Mar 2023
NHS Highland rapped over data breach affecting HIV patients
NHS Highland inadvertently exposed the personal data of individuals likely to be accessing HIV services in a lapse of email hygiene Continue Reading
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News
30 Mar 2023
HP looks to lead with hybrid work collaboration and productivity portfolio
Tech giant bids to address growing issue in world of hybrid work where many workers are reluctant to return to the office because of sub-optimal technology Continue Reading
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News
30 Mar 2023
Reactive approach to cyber procurement risks damaging businesses
Too many organisations are following a reactive approach to cyber security, which WithSecure believes is stifling security teams ability to demonstrate value and align with business outcomes Continue Reading
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Opinion
30 Mar 2023
Preventing artificial deception in the age of AI
The proposals contained in Westminster’s AI whitepaper are a good start, but more creative thinking and investment will be required to achieve a truly pro-innovation regulatory environment Continue Reading
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News
30 Mar 2023
Climate change vs technology: Study suggests tech investments could mitigate environmental risks
Bloomberg Media report, sponsored by investment firm Mubadala, highlights human impacts of various industry megatrends, including climate change and technology adoption Continue Reading
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News
30 Mar 2023
Naver Cloud teams up with Korean tourism body
The South Korean hyperscaler has teamed up with the Korea Tourism Organisation to improve visitor experience using its cloud capabilities Continue Reading
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News
30 Mar 2023
3CX unified comms users hit by supply chain attacks
Ongoing supply chain attacks against customers of UC firm 3CX appear to be linked to North Korean threat actors Continue Reading
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News
30 Mar 2023
Colt expands Equinix on-demand partnership in Singapore, Hong Kong
Digital infrastructure companies expand longstanding on-demand partnership in key Asian territories with software-driven connectivity Continue Reading
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Blog Post
29 Mar 2023
IFS Foundation drives open charitable work in Sri Lanka
IFS used its 2023 media tour programme this year to showcase the charitable work it carries out through the organisation’s own IFS Foundation. Deep in the rural and remote areas of Sri Lanka, IFS ... Continue Reading
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News
29 Mar 2023
ChatGPT makes gains in HR, one beta at a time
HR vendors are cautiously adopting ChatGPT to summarize text and create job descriptions, but concerns about bias and inaccuracy limit its use -- for now. Continue Reading
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News
29 Mar 2023
Google: Spyware vendors exploiting iOS, Android zero days
Recent campaigns observed by Google's Threat Analysis Group showed spyware vendors' use of zero days and known vulnerabilities pose an increasing threat. Continue Reading
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Tip
29 Mar 2023
8 important end-user experience monitoring metrics for VDI
End-user experience monitoring allows IT to see what issues users might be experiencing and identify their root causes. Learn which metrics are most important for VDI management. Continue Reading
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News
29 Mar 2023
Comcast subsidiary survives March Madness with AIOps
AIOps alert reduction brought order to a chaotic environment at TV advertising specialist FreeWheel just in time for a big test of its resiliency during a wild NCAA tournament. Continue Reading
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Opinion
29 Mar 2023
How generative AI will sink or swim in customer service
Generative AI may have captured the tech world's mindshare, but it will have to be commercialized well for customer service applications in the contact center. Continue Reading
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Feature
29 Mar 2023
Collaboration tools help and hinder workplace accessibility
Cloud-based collaboration tools have improved workplace accessibility for people with disabilities. But IT leaders must examine where collaboration tools still fall short. Continue Reading
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Answer
29 Mar 2023
Learn the differences between 3PL and 4PL
A 3PL logistics provider fulfills some companies' needs, while others require a 4PL's more extensive services. Learn the difference between 3PL and 4PL. Continue Reading
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Tip
29 Mar 2023
4 best practices to avoid cloud vendor lock-in
Without proper planning, an organization could end up feeling trapped in its relationship with a cloud provider. Follow these tips to avoid vendor lock-in. Continue Reading
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Feature
29 Mar 2023
Data pipelines deliver the fuel for data science, analytics
While analytics and data science lead to informed decision-making, the systems that ingest data from its source and prepare it for consumption are what make analysis possible. Continue Reading
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Feature
29 Mar 2023
21 cloud backup services for businesses to consider in 2023
Before selecting a service from a cloud backup provider, identify your organization's specific needs, including which features are important for security and data management. Continue Reading
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Feature
29 Mar 2023
Pros and cons of AI-generated content
Artificial intelligence is growing rapidly in the tech sector and assisting with various tasks such as creating images and generating content. However, it cannot do everything. Continue Reading
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News
29 Mar 2023
MinIO airs Weka licensing complaint
MinIO launched a blog battle with Weka on its use of the former's object store, with both claiming to be in the right. Continue Reading
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Podcast
29 Mar 2023
Podcast: Cloud storage, data protection and compliance
The lure of cloud storage hides its drawback, namely that you can lose control of it from a compliance perspective. We talk to Mathieu Gorge, CEO of Vigitrust, about how to tame it Continue Reading
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News
29 Mar 2023
UK’s open banking industry at a crossroads
The UK open banking sector is at a crossroads and suppliers need more certainty about its direction, says report Continue Reading
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News
29 Mar 2023
Ogi sees capital full-fibre opportunity with Cardiff gigabit offer
In what could represent a multimillion-pound bandwidth boost to Cardiff’s business offering, Welsh altnet reveals plans to bring bespoke full-fibre gigabit network to the city Continue Reading
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Tip
29 Mar 2023
Vulnerability management vs. risk management, compared
Vulnerability management seeks out security weaknesses in an organization, while risk management involves looking holistically at how the company is running. Continue Reading
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News
29 Mar 2023
CMA deepens probe into VMware-Broadcom merger over concerns it could hike server prices in UK
The UK Competition & Markets Authority has become the first antitrust watchdog to express concerns over the impact Broadcom’s acquisition of VMware could have on server pricing and innovation Continue Reading
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News
29 Mar 2023
Broadband services to drive Australia and India fixed communications
Research finds vast geographies no limitation to seeing growth in fixed broadband markets, with particular strength in fibre-to-the-home and business roll-outs Continue Reading
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Tip
29 Mar 2023
3PL brokerage vs. freight brokerage: Which fits your needs?
A 3PL brokerage and a freight brokerage offer different services, so supply chain leaders should learn the differences between the two to decide which fits their company's needs. Continue Reading
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Tip
29 Mar 2023
Self-healing networks goals, benefits and how they work
With help from automation and AI, self-healing networks promise to detect, remediate and even predict network problems. But can these systems be trusted? Continue Reading
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Answer
29 Mar 2023
Traditional WAN vs. SD-WAN: How do they compare?
While comparing traditional WAN vs. SD-WAN, network professionals can see the many benefits of SD-WAN, including centralized control and dynamic traffic management. Continue Reading
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News
29 Mar 2023
UK government publishes AI whitepaper
Artificial intelligence whitepaper outlines UK government’s proposals to regulate the technology, which are based around creating an agile, “pro-innovation” framework Continue Reading
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News
29 Mar 2023
BT Wholesale arms channel with mobile SIMs
Telecoms service provider concludes trial and makes its Complete Mobile offering available to wider partner community Continue Reading
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Tip
29 Mar 2023
5 common SD-WAN challenges and how to prepare for them
SD-WAN technology has its fair share of risk factors, some of which include cost reduction and management. Find out how your IT team can prepare for these challenges. Continue Reading
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Answer
29 Mar 2023
NFS vs. CIFS vs. SMB: What are the differences?
There are stark differences among file sharing protocols NFS, CIFS and SMB. Compare access, application deployment, configuration and security, among other key features. Continue Reading
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News
29 Mar 2023
Google unveils new Looker tool, BigQuery pricing models
The tech giant revealed a standalone tool that opens up its analytics platform's semantic layer to users of any BI vendor and introduced usage-based pricing options for BigQuery. Continue Reading
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News
29 Mar 2023
IT system issues hit RM numbers
Rolling out a fresh system caused problems for RM, but executives stress that the educational specialist remains in a strong position Continue Reading
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News
29 Mar 2023
SIOS looks to boost SAP HANA automated replication
New capabilities for LifeKeeper for Linux enables additional nodes for multitarget replication for high availability of SAP HANA databases both on premises and in the cloud. Continue Reading
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News
29 Mar 2023
Personal quality of experience metrics required to ensure 6G profitability
Study says development path for sixth-generation mobile technology services can offer opportunity to embrace a more comprehensive, user-centric service delivery path with direct focus on quality of experience Continue Reading
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News
29 Mar 2023
New North Korean APT launders crypto to fund spying programmes
Mandiant has attributed an ongoing campaign of malicious activity to a newly designated APT that is engaged in the acquisition and laundering of cryptocurrency to fund the regime’s espionage activities Continue Reading
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News
29 Mar 2023
Lloyds Bank looking for fintech partners
Lloyds Banking Group wants to partner startups in the financial services sector in its latest fintech and insurtech programme Continue Reading
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News
29 Mar 2023
How organisations can weaponise data privacy
Organisations should turn data privacy into a competitive advantage and look beyond regulatory compliance to build a privacy programme that aligns with business targets, says Gartner Continue Reading
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News
29 Mar 2023
Generative AI presents opportunities and challenges to UK schools
Generative AI and LLMs hold great potential for use in the classroom, but the privacy and security implications of its use must be carefully considered, says the Department for Education Continue Reading
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Blog Post
29 Mar 2023
Why is the Bootstrap grid system 12 columns wide?
Ever wonder why they created a 12-column Bootstrap grid system, and not 10 or 15? It's the same reason there's 60 seconds in a minute, or 360 degrees in a circle. Continue Reading
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News
29 Mar 2023
Faroese Telecom, Ericsson set European 5G mmWave downlink speed record
Telco serving self-governing North Atlantic Ocean archipelago reveals details of 5G mmWave text aggregating 800MHz of 5G mmWave spectrum in n258 and 40 MHz of 4G FDD spectrum to achieve downlink speed of 5.9Gbps and upload speed of 1.6Gbps Continue Reading
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Conference Coverage
29 Mar 2023
KubeCon + CloudNativeCon 2023 news coverage
Trying to keep up with the latest news out of KubeCon + CloudNativeCon? Use this comprehensive guide to stay updated and informed on both the European and North American events. Continue Reading
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Feature
28 Mar 2023
5 best practices in performance reviews
Performance reviews are a stressful time for many employees. Learn the best practices HR leaders should ensure managers follow to make the reviews go as smoothly as possible. Continue Reading
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Blog Post
28 Mar 2023
There's a new Java build system named Bld
Want to write your software build logic entirely in Java? There's a new build tool out that does exactly that. It's name? Bld. Is it good? Well, Geert Bevin and Erik Thauvin are behind it, so it ... Continue Reading
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News
28 Mar 2023
Microsoft updates Teams for faster online collaboration
The tech giant's popular collaboration platform gets new features including enabled multi-tenant accounts, QR code sign-in for hot desking and interoperability with Cisco devices. Continue Reading
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Guest Post
28 Mar 2023
3 strategies CIOs can use to improve IT's efficiency
In uncertain times, CIOs need to take appropriate measures to improve IT efficiency. These practical strategies can also strengthen an organization's long-term goals. Continue Reading
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Feature
28 Mar 2023
Top 10 enterprise technology trends for 2023
IT investments underpin an organizational performance and help businesses gain a competitive edge. That's why CIOs and IT leaders should know the top enterprise tech trends. Continue Reading
- Feature 28 Mar 2023
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News
28 Mar 2023
Microsoft launches AI-powered Security Copilot
Microsoft Security Copilot is an AI assistant for infosec professionals that combines OpenAI's GPT-4 technology with the software giant's own cybersecurity-trained model. Continue Reading
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Tip
28 Mar 2023
Deploy WebJEA to empower your users with PowerShell
Give your automation scripts a GUI that makes it easier for end users to get the information they need with a more streamlined approach. Continue Reading
