MSP technology services
Tips on IT service delivery approaches and features on building lines of business to meet customers' digital transformation needs.
Top Stories
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Feature
25 Apr 2025
Guide to building and executing an MSP business model
This managed service guide provides an overview of the business model, covers the basics of building a service provider business and discusses how to manage a maturing operation. Continue Reading
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Feature
14 Mar 2025
Partner's Apple Watch referee app lets NHL stripes keep focus
Presidio designed the NHL Watch Comms App to sync with a hockey arena's game and penalty clocks and use haptic notifications to help officials keep their eyes on the game. Continue Reading
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Feature
09 Feb 2021
Cloud storage reseller or consumer? Partners face market shift
A market rife with storage options provides a varied and sometimes ambiguous environment for IT services firms, which take varying paths in a changing infrastructure sector. Continue Reading
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Feature
29 Jan 2021
Partners guide clients on mainframe modernization strategy
The chore of revitalizing the mainframe involves a range of approaches and may call for modern languages, microservices and cloud migration, consultants and service providers said. Continue Reading
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News
29 Jan 2021
IBM ecosystem strategy embarks for hybrid cloud, AI future
Big Blue said it has laid the groundwork to rapidly grow hybrid cloud and AI business through its partner ecosystem, which includes VARs, ISVs and systems integrators. Continue Reading
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News
29 Jan 2021
Deloitte cyber practice aims for growth with Root9B deal
The acquisition extends the consultancy's cybersecurity business into threat hunting and credential risk management and analytics. Additional transactions may be in the offing. Continue Reading
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News
29 Jan 2021
Cybersecurity trends: IT shops set to offload work to MSPs
New research on 2021 cybersecurity trends points to opportunities for managed service providers that are equipped with the right tools and skills; more IT channel news. Continue Reading
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Feature
28 Jan 2021
Azure Virtual Desktop partners find SMB deals
The economics of Microsoft's AVD has made virtual desktops more feasible for some smaller business, but partners said the technology scales to support enterprise clients. Continue Reading
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News
19 Jan 2021
Huntress security platform gets boost from Level Effect EDR
As part of an aggressive growth strategy, MDR services vendor Huntress Labs purchased endpoint detection and response technology from security startup Level Effect. Continue Reading
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News
15 Jan 2021
Cloud distributor Pax8 pursues UK growth, tech innovation
Pax8 fueled its global ambitions in a span of two weeks with a U.K.-based acquisition and strategic leadership team, in addition to a $98 million boost in funding. Continue Reading
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Feature
24 Dec 2020
SD-WAN industry growth opens partner opportunities in 2021
Channel partners can take advantage of SD-WAN industry expansion by addressing customers' interoperability and security concerns, according to Spirent Communications executives. Continue Reading
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Feature
21 Dec 2020
MSP retools bank IT systems with HPE Nimble Storage dHCI
Faced with a strained IT infrastructure, Central Pacific Bank upgraded to Nimble Storage dHCI. Learn how solution provider Pacxa played a critical role in the project. Continue Reading
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News
11 Dec 2020
Partners pursue health-related IoT system integration
Systems integrators Insight Enterprises and Accenture have supported initiatives to bring new health technologies to the market; other IT channel news. Continue Reading
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News
02 Dec 2020
Microsoft Teams calling sparks partner business
Partners may see increased business in Teams cloud calling as Microsoft expands the platform's business focus. Education and governance offer other channel opportunities. Continue Reading
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News
20 Nov 2020
Businesses mired in cloud computing challenges
New research from Accenture and SPR underscores a persistent struggle among organizations to derive value from their cloud investments; other IT channel news. Continue Reading
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Guest Post
20 Nov 2020
How the U.S. election may affect managed services providers
Dave Sobel breaks down the tech issues MSPs need to be aware of following the federal and state elections, such as right to repair in Massachusetts and California's Prop 22. Continue Reading
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Feature
17 Nov 2020
Multi-cloud services grow increasingly important for MSPs
As organizations expand their multi-cloud environments, they'll look to partners for support and expertise. It's time for the channel to board the multi-cloud train, experts say. Continue Reading
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Feature
28 Oct 2020
Colocation, managed services meet legacy needs, point to cloud
Colocation lacks the high profile of cloud computing, but it continues to meet customer needs. Some MSPs and cloud specialists incorporate colocation in their offerings. Continue Reading
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Feature
14 Oct 2020
Accenture enables Enel's strategic digital transformation goals
Enel Group's strategic digital transformation initiative provided the European energy behemoth with the flexibility it needed during the COVID-19 pandemic. Continue Reading
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News
02 Oct 2020
Report: Cloud adoption journey hits snags for many customers
New research shows that customers' expectations don't often match reality when it comes to adopting cloud computing; more IT channel news from the week. Continue Reading
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Feature
29 Sep 2020
IBM Cloud partner ecosystem expands in software push
The consultants and IT services providers joining IBM's expanding public cloud ecosystem cite legacy systems migration and application modernization as growth opportunities. Continue Reading
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Feature
23 Sep 2020
Need for data management frameworks opens channel opportunities
Organizations with weak data management policies provide partners with opportunities to offer support. Insight Enterprises explains how it helps clients get a handle on their data. Continue Reading
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News
23 Sep 2020
Cybersecurity for SMB customers evolving into top priority
New research from ConnectWise affirms that MSPs have a fast-growing opportunity to provide cybersecurity for SMB customers. Find out what is fueling the demand. Continue Reading
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Blog Post
23 Sep 2020
Accenture Cloud First to invest in partnerships
Accenture's $3 billion investment in its Accenture Cloud First business will bring together 70,000 professionals from a range of disciplines and practices, from cloud-native development to human ... Continue Reading
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Blog Post
09 Sep 2020
Securonix grows program for MSSP partners, adds NTT, Wipro
Securonix Inc., a provider of security information and event management technology, has expanded its program for MSSP partners and managed detection and response providers, having added services ... Continue Reading
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Feature
28 Aug 2020
MSP cloud investments put IaaS in the spotlight
MSPs are building out their cloud businesses more decisively than ever before. Learn about the benefits of and considerations for investing in managed cloud infrastructure. Continue Reading
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News
21 Aug 2020
Rackspace: Cloud cost optimization an IT pain point
New research by Rackspace Technology revealed organizations are grappling with cloud cost governance and optimization; other channel news from the week. Continue Reading
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Opinion
21 Aug 2020
Remote work fuels identity and access management market
Channel partners have an opportunity to help customers adopt and implement identity and access management programs across their organizations. Learn more about IAM offerings. Continue Reading
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Feature
06 Aug 2020
Accenture cloud computing paves way for integration plan
Penelope Prett, CIO at Accenture, aims to provide employees a holistic user experience, taking advantage of cloud computing to integrate various technology tools. Continue Reading
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Feature
29 Jul 2020
Colocation services provider firms tap partners
Cyxtera, Equinix and Interxion are among the colocation firms forging relationships with partners that can bundle their data center services into digital transformation projects. Continue Reading
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Feature
22 Jul 2020
Unified communications consulting, implementation heat up
Channel partners provide a range of offerings in the unified communications market, from workplace analytics to entire product suites. Cloud conferencing is driving growth. Continue Reading
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News
19 Jun 2020
Dell Technologies partner strategy persists during pandemic
Coming out of mixed first-quarter results, Dell Technologies said it plans to stay the course with its channel partner strategy. Continue Reading
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News
16 Jun 2020
Cohesity service providers gain pay-per-use pricing
Cohesity's new pricing model lets cloud and managed service providers consume the company's data management offerings based on a commitment as low as $2,000 per month. Continue Reading
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Feature
12 Jun 2020
Server demand continues for partners amid cloud growth
Servers remain an important technology for service providers as hybrid IT takes hold. Industry executives see acceleration and disaggregation among the key trends. Continue Reading
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News
11 Jun 2020
Why Rackspace rebranded, elevated multi-cloud services
Rackspace Technology wants to raise its profile as a multi-cloud service provider. Along with a rebranding campaign, the company launched a set of multi-cloud offerings. Continue Reading
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Feature
11 Jun 2020
NetApp Cloud Data Services seek channel push
NetApp is offering financial incentives to encourage channel firms to sell their cloud portfolios, which are available through the major public cloud platforms and their marketplaces. Continue Reading
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Feature
27 May 2020
Channel partners' cloud opportunities see a boost
Cloud usage spiked In the first phase of pandemic as organizations rushed to retool operations. Going forward, partners should expect an uptick in cloud opportunities. Continue Reading
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Feature
20 May 2020
SD-WAN for home workers becomes partner opportunity
SD-WAN technology is seeing increased customer interest due to the sudden expansion of remote workforces. IT service providers are offering product advice and implementation help. Continue Reading
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News
15 May 2020
Gartner forecasts near 20% growth for public cloud services
Gartner's latest research predicts an uptick in cloud spending, spurred by demand for public cloud services and cloud-based communications; more channel news from the week. Continue Reading
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Feature
13 May 2020
OST helps grill maker migrate connected products
Traeger Grills asked a managed service provider to migrate its IoT-enabled grillers to a new cloud platform. The four-month transition has Traeger cooking with AWS. Continue Reading
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News
24 Apr 2020
Cloud services market heats up during pandemic
The cloud services market remains active amid the COVID-19 pandemic, as Accenture, CentriLogic, SADA Systems and J2 Global build out their businesses; more news from the week. Continue Reading
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Feature
24 Apr 2020
Healthcare cloud adoption may be turning another corner
Healthcare cloud adoption has grown at a relatively slow pace, but experts say the tempo is poised to speed up. Learn how channel partners can support hybrid cloud environments. Continue Reading
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Feature
14 Apr 2020
Partners weigh in on enterprise flash advances
Enterprise flash is on a trajectory for performance, capacity and price improvements, but partners believe factors beyond technology drive storage infrastructure buys. Continue Reading
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Feature
31 Mar 2020
How channel partners navigate the security vendor landscape
Channel firms, whether new to or experienced with cybersecurity, must avoid numerous pitfalls when purchasing security products. Read these tips for selecting the best technology. Continue Reading
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News
24 Mar 2020
Secure remote access offering gains ground among MSPs
Todyl's Secure Global Network, available free for 30 days, aims to help managed service providers protect customers' home-based employees amid the coronavirus pandemic. Continue Reading
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News
24 Mar 2020
JetStream DR on Cloudian offers MSPs lower-cost DRaaS
Disaster recovery meets object storage in a new DR-as-a-service offering. Managed service provider Enterprise Networking Solutions Inc. has deployed the product with customers. Continue Reading
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News
13 Mar 2020
HPE ProLiant MicroServer Gen10 Plus opens MSP opportunities
The HPE ProLiant MicroServer Gen10 Plus adds capabilities that enable MSPs to monetize remote management services; plus other IT channel news from the week. Continue Reading
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News
12 Mar 2020
Channel execs say coronavirus spurs remote work technology
Managed service providers, resellers and other partners are experiencing rising demand for advisory and implementation services as customers pursue remote work tools. Continue Reading
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Feature
24 Feb 2020
Respond Software revamps SOC staffing, MDR at MSSP
A managed security services provider is using a virtual analyst product from Respond Software that reduces the need for level-1 analysts and finds attacks other platforms miss. Continue Reading
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Tip
14 Feb 2020
5 tips for multi-cloud strategy and management success
Multi-cloud environments can unleash a host of management challenges. Cloud solutions architect Jacob Picart offers advice on making multi-cloud work. Continue Reading
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Feature
12 Feb 2020
Cloud managed services beyond the beaten path
Accenture, CDS and Modern Systems are developing cloud-related services and approaches at the periphery of traditional offerings, which points the way to portfolio differentiation. Continue Reading
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Blog Post
31 Jan 2020
Consider business continuity for your managed services portfolio
Backup is a typical offering within a managed services portfolio, but channel companies have an opportunity to expand backup into a broader business continuity service. Organizations of all sizes ... Continue Reading
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News
31 Jan 2020
Cloud adoption hits cultural snag, opens MSP opportunities
Enterprise executives ranked people-related challenges as harder to solve than technical issues in a new cloud adoption study; more IT channel news from the week. Continue Reading
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Opinion
28 Jan 2020
Accenture: How to tackle cloud service management issues
An Accenture study found that many organizations have yet to reach their cloud computing objectives. Here are tips for tackling cloud sprawl and other management challenges. Continue Reading
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Feature
22 Jan 2020
5G opportunities for channel partners yet to take shape
At the beginning of 2020, many aspects of 5G technology remain abstract, but channel partners can benefit by preparing their customers for future deployments. Continue Reading
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Blog Post
22 Jan 2020
Clients deem MSSP companies ineffective in supporting SOCs
MSSP companies appear to be missing the mark with customers that have in-house SOCs, according to a new security operations center benchmarking study by Ponemon Institute. The study, sponsored by ... Continue Reading
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News
17 Jan 2020
Cloud consultants set for massive workload shift to cloud
2020 bodes well for cloud adoption, according to AllCloud. On top of moving more workloads to cloud, customers may be eying IT modernization initiatives; more news from the week. Continue Reading
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News
16 Jan 2020
SMBs grappling with digital transformation initiatives
SMBs are eager to embrace digital transformation, but many businesses encounter challenges when trying to implement new technology, an Insight Enterprises report found. Continue Reading
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Feature
15 Jan 2020
How NWN enabled an N.C. town's digital initiatives
Since 2007, technology services provider NWN has been helping the town of Cary realize its digital aspirations and modernize its IT. Get insight into their enduring partnership. Continue Reading
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News
15 Jan 2020
Public cloud vendors launch faulty services as race heats up
Faced with a rapidly expanding menu of public cloud services, customers need help making the right decisions. ThoughtWorks thinks this opens up opportunities for channel resellers. Continue Reading
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Feature
31 Dec 2019
2020 cybersecurity services: Predictions for MSPs
The 2020 cybersecurity landscape presents new challenges and opportunities for managed service providers, according to predictions from security firm WatchGuard. Continue Reading
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News
13 Dec 2019
Vendors step up MSSP partner initiatives in 2020
Security vendors are looking to MSSPs to drive their business growth in 2020. Find out about MSSP initiatives at SonicWall, BlackBerry Cylance and Siemplify. Continue Reading
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Feature
12 Dec 2019
Container adoption accelerates, consulting execs say
The potential to massively speed up software cycle time is generating more container technology demand for channel partners, particularly in the new app development field. Continue Reading
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Feature
10 Dec 2019
LucidLink taps partners to boost file access service
The San Francisco company targets managed service providers as a channel for its file streaming offering, which aims to address rising data volumes. Continue Reading
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Feature
06 Dec 2019
Desktop-as-a-service combo targets channel via Ingram Micro
Citrix, IGEL and Ingram Micro are collaborating on a desktop-as-a-service offering, which could provide channel partners with a mechanism for replacing clients' Windows 7 desktops. Continue Reading
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News
26 Nov 2019
Accenture cloud tool aims to shorten decision cycle
Consulting firm Accenture has launched a cloud tool that industry watchers find interesting for its simulation capabilities and potential to speed up adoption. Continue Reading
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Blog Post
26 Nov 2019
Consultant's free FedRAMP readiness assessment tool gets early looks
ISVs have struggled with the cost of the government's cloud security process, but a consulting firm aims to make the FedRAMP readiness assessment task a bit easier. Continue Reading
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News
22 Nov 2019
ESG defines vendor relationship strategies for channel firms
A report by Enterprise Strategy Group identifies what MSPs should seek in their cloud vendor relationships. The report warns that some alliances can undermine key business goals. Continue Reading
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News
22 Nov 2019
TCS, Microsoft aim for intelligent cloud, edge
Tata Consultancy Services' Microsoft Business Unit is one of a handful of such IT services entities focused on the software giant; more news from the week. Continue Reading
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Feature
11 Nov 2019
CPaaS market could boost partners with the right skills
Channel companies that want to become CPaaS partners should expect to encounter a new set of buyers, a rapidly changing technology and the need for coding skills. Continue Reading
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Feature
08 Nov 2019
Cybersecurity puts managed services industry at a crossroads
MSP software vendor ConnectWise's annual IT Nation Connect event revealed the pressures managed service providers are under to transition to advanced cybersecurity. Continue Reading
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Blog Post
05 Nov 2019
SADA's dotMaps app rolls out in Seattle
SADA Systems' dotMaps application gets the green light from Seattle's Department of Transportation. Continue Reading
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News
04 Nov 2019
Rackspace set to buy AWS partner
Rackspace's pending purchase of Onica, an AWS partner with consulting and professional services capabilities, underscores the continuing interest in cloud services specialists. Continue Reading
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Blog Post
31 Oct 2019
DoD JEDI contract: Following old plot lines?
The recently awarded DoD JEDI contract is a new story that nevertheless recalls a much older chapter in federal IT contracting. Continue Reading
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Feature
31 Oct 2019
Single cloud counters multi-cloud trend among MSPs
For some services providers, focusing resources on one cloud platform makes more sense than distributing resources across two or more public cloud environments. Continue Reading
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Opinion
31 Oct 2019
Alibaba Cloud taps channel partners for growth
Alibaba Cloud is outpacing AWS, Azure and Google Cloud Platform when it comes to worldwide revenue growth. And it has its eye on MSPs and other channel partners. Continue Reading
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Blog Post
25 Oct 2019
Teridion SD-WAN expands to China, sparking channel business
Teridion, an internet routing platform provider, has extended its global SD-WAN offering to mainland China, filling a gap for partners that target multinational customers. Enterprise customers ... Continue Reading
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Feature
16 Oct 2019
Channel firms take on multi-cloud management challenges
As enterprise customers begin to grapple with the complexities of multi-cloud environments, channel partners have found a role in reining in and optimizing cloud spending. Continue Reading
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News
04 Oct 2019
WVD to spark demand for consulting, implementation services
Microsoft's Windows Virtual Desktop offering is poised to boost partner business as it opens opportunities in the desktop-as-a-service market; other news from the week. Continue Reading
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Feature
30 Sep 2019
PDU-UPS evolves slowly, offers partners modularity
Data center power infrastructure may not be the epicenter of IT innovation, but channel partners see vendors providing modularity, customization options and redundancy features. Continue Reading
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Feature
26 Sep 2019
DigitalOcean partner program aims for SMB expansion
A DigitalOcean partner program is arming MSPs and other channel firms to pursue customers in the SMB space. The program also facilitates partner-to-partner collaborations. Continue Reading
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Feature
25 Sep 2019
Microsoft-Oracle cloud alliance boosts partner opportunities
The Microsoft-Oracle cloud interoperability pact has unlocked new customer segments in the channel, according to managed cloud service provider Ensono. Continue Reading
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Feature
25 Sep 2019
Managed Azure services hotspots span optimization to AI
Demand for Microsoft Azure services ranges from cost optimization to AI services, according to service providers looking for business in this public cloud platform. Continue Reading
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Feature
18 Sep 2019
SD-WAN demo lab lets partner's clients try before they buy
As the SD-WAN market heats up, MNJ Technologies has launched a demo lab that includes technology from vendors such as Cisco, Fortinet, Oracle and Silver Peak. Continue Reading
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News
30 Aug 2019
VMware Cloud on AWS migrations continue to pose challenges
Cloud solutions provider Unitas Global highlights VMware Cloud on AWS opportunities and challenges in the enterprise space; other channel news from the week. Continue Reading
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Feature
29 Aug 2019
Google Cloud Partners hopeful on new program, but seek advances
Google's bid to sort its partner initiative is viewed as a positive development among the company's partners, some of which are heavily focusing on the cloud provider's platform. Continue Reading
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Feature
28 Aug 2019
Skype-to-Teams migration revs Microsoft partner services
Microsoft partners believe organizations will be in the market for migration planning, change management and governance services as they migrate from Skype to Teams. Continue Reading
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News
20 Aug 2019
Google Cloud partner deal with DXC targets SAP migration
A new alliance uniting IT services firm DXC Technology with Google will focus on artificial intelligence and SAP migration as opportunities for collaboration. Continue Reading
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Blog Post
02 Aug 2019
Addressing the data problem in a DevOps world
There's a data problem underlying the shift to the cloud, cloud-native applications and the demands of the DevOps world. Insight's Jeff Bozic discusses the issues. Continue Reading
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Feature
23 Jul 2019
Managed security services make progress in SMB sector
Providing managed security services to small and medium-sized businesses has never been easier, but gaps in cybersecurity tools and customer education remain as challenges. Continue Reading
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Feature
19 Jul 2019
Partners weigh prospects of NVMe storage market
While NVMe technology has yet to gain the customer traction that industry watchers expected, channel partners believe it will become the de facto standard. Continue Reading
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Feature
10 Jul 2019
Grant Thornton LLP taps Rightpoint for digital workspace
Grant Thornton LLP, a professional services firm, got an assist from Rightpoint on a digital workspace project that breathed new life into an aging intranet system. Continue Reading
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News
05 Jul 2019
Armor Cloud Security bets future on channel partners
Armor Cloud Security has retooled its go-to-market strategy and partner program to appeal to cloud consultants, MSPs, MSSPs and resellers; other news from the week. Continue Reading
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Feature
28 Jun 2019
Asigra calls out the perils of cloud brokerage model
Cloud backup vendor Asigra shed light on the negative aspects of brokering cloud services. Find out about three potential business issues inherent in the brokerage model. Continue Reading
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Blog Post
28 Jun 2019
Armorblox takes NLU email security software to the channel
Startup Armorblox is looking to carve out a space in the email security software market with the help of channel partners. The company, based in Cupertino, Calif., touts its platform's use of ... Continue Reading
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Blog Post
14 Jun 2019
Sensu targets MSPs with multi-cloud monitoring, multi-tenancy
Sensu's multi-cloud monitoring tool has been redesigned to support multi-tenancy, a plus for managed service providers. Continue Reading
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News
14 Jun 2019
Cisco partners hail unified Webex client
Cisco partners pointed to the networking company's unified collaboration strategy as an important development at Cisco Live; other news from the week. Continue Reading
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News
07 Jun 2019
Channel partners react to Google cloud outage
Google's four-hour disruption is the latest outage to hit cloud providers, sparking questions about cloud redundancy; other channel news from the week. Continue Reading
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Tutorial
07 Jun 2019
How to install and configure vCenter Update Manager
Follow these steps to install and configure VMware vCenter Update Manager, which can help solution providers with patching hosts and virtual machines. Continue Reading
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Blog Post
06 Jun 2019
Customers poised to adopt managed public cloud services
The managed public cloud services sector is getting a boost from an Accenture study revealing nearly 87% of senior IT professionals would consider purchasing managed cloud services. Continue Reading
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News
05 Jun 2019
SolarWinds releases slew of network management upgrades
SolarWinds has made a host of changes to its network management portfolio, including adding Network Insight for Palo Alto Networks and centralized upgrades, among others. Continue Reading
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News
28 May 2019
JetStream Software seeks MSP DR partners
Enterprise Networking Solutions chose JetStream backup because of its continuous replication technology, giving it an RTO/RPO edge over other products in its DR catalog. Continue Reading