Digital business management
Digital business management strategy has become essential to corporate success as technology is increasingly used as competitive advantage. Read digital business management news, tips and opinion to help your company continue to adapt business IT processes to succeed in the big data era, including advice to get maximum value from your digitized information assets.
Top Stories
-
Feature
03 Apr 2025
Low code vs. BPM: Differences and similarities
Low-code development and business process management help digitize and optimize business operations. Learn how each works and how together they enable digital transformation. Continue Reading
-
Feature
18 Mar 2025
Top 10 most influential women in technology
While there are still fewer women than men in the science and technology industries today, the gap is closing. Here are some top women in tech of note. Continue Reading
-
News
25 Feb 2019
UNICEF investment in 6 blockchain startups extends mission
UNICEF's investment in blockchain startups extends its mission and also underscores the particularity of scenarios where blockchain promises to be the optimal solution. Continue Reading
-
Tip
20 Feb 2019
BPM tools mitigate business disruption amid digital transformation
A major challenge in digital transformation is avoiding harmful disruption to the business while doing the work of creating a new business/IT operating model. BPM tools can help. Continue Reading
-
News
18 Feb 2019
Accenture predicts post-digital age where trust is the differentiator
The latest Accenture Technology Vision report calls out 'DARQ' technologies as the new must-have for CIOs and underscores the importance of building digital trust. Continue Reading
-
Answer
11 Feb 2019
Managing the automated workplace: Humans vs. chatbots vs. cobots
Who's afraid of the automated workplace? IBM's Gene Chao answers questions on how chatbots, cobots and AI are impacting jobs and why hybrid labor requires new management skills. Continue Reading
-
News
11 Feb 2019
AI bots: How GE is adapting traditional management to AI
To get a handle on its AI strategy, GE is making AI more human: It's creating AI bots and assigning them to managers. Challenges abound. Continue Reading
-
Feature
08 Feb 2019
Should your company hire a chief AI officer?
Aramark's newly appointed chief AI officer, along with senior IT leaders from Kohl's, eBay and Square, make the case for an AI expert in the C-suite: Title may not be required. Continue Reading
-
Feature
06 Feb 2019
21st-century CIO job description puts CIOs in vortex of emerging tech
The ban against pursuing tech for tech's sake -- it's been lifted. CIOs need to dive into emerging tech to extract its business potential. Welcome to the new CIO job description. Continue Reading
-
Definition
22 Jan 2019
Bitcoin Cash (BCH)
Bitcoin Cash (BCH) is an altcoin version of the popular Bitcoin cryptocurrency. Continue Reading
-
News
10 Jan 2019
Digital user experience a big CIO goal in 2019
In 2019, CIOs should expect to play a major role in delivering a top-notch digital user experience -- for customers, employees and for the sake of the company brand. Continue Reading
-
News
03 Jan 2019
Top drivers of digital transformation projects have inward focus
Our IT Priorities Survey shows that close to 70% of companies are pursuing digital transformation. Learn what metrics they're targeting and how they're spending 2019 IT budgets. Continue Reading
-
Feature
19 Dec 2018
Sysco's network backbone spans clouds, speeds data
Food for thought: Sysco worked with interconnection company Equinix to create a backbone that brings together Equinix data centers, Sysco data centers and cloud service providers. Continue Reading
-
News
18 Dec 2018
Top CIO tips in 2018 zero in on AI challenges, opportunities
Expert advice on AI problems and rewards dominated our 10 most popular CIO tips on SearchCIO in 2018. Read our summary of the tips and follow the links to the detailed coverage. Continue Reading
-
Tip
17 Dec 2018
How to sustain hard-won ITSM automation gains
The ITSM automation gains you've reaped from your ITSM provider can vanish when you need to switch vendors. These five tips will prevent that from happening. Continue Reading
-
Feature
14 Dec 2018
2018's top blogs highlight goals, obstacles to modern CIO strategies
SearchCIO's top 2018 blog posts provide a glimpse into how evolving technology and the digital transformation of business processes are influencing CIO strategies. Continue Reading
-
Tip
13 Dec 2018
BPMS architecture modernizes legacy tech, makes IT more strategic
The technology of the past put humans on the moon, but it's bringing businesses to a breaking point. Here's why CIOs should consider a BPMS architecture to modernize legacy systems. Continue Reading
-
News
10 Dec 2018
Lottery.com eyeing blockchain for charity games to boost transparency
Online mobile lottery service Lottery.com wants to use blockchain as a service to bolster a new business initiative: expanding into games for charities. Read about the challenges and payoffs. Continue Reading
-
Blog Post
30 Nov 2018
Adobe CFO John Murphy on CFO role as digital transformation evangelist
Adobe's John Murphy discusses the CFO role in digital transformation at the recent MIT Sloan CFO Summit. One new aspect of his job: He's out there selling digital transformation. Continue Reading
-
Feature
30 Nov 2018
Don't let blockchain complexity bog down business applications
Enterprise blockchain applications that run in a controlled environment don't require some of the components of cryptocurrency networks, explains expert David Teich. Continue Reading
-
News
30 Nov 2018
RPA projects are the future for communications firm
Robotic process automation, or RPA, is sweeping R.R. Donnelley & Sons, which enlists RPA adoption as a way to automate repetitive activities in the document preparation process. Continue Reading
-
News
30 Nov 2018
How to ask questions the way great business leaders do: CFO Summit
Great business leaders are willing to endure all sorts of pain when they ask questions, says Hal Gregersen, who spoke at the MIT CFO Summit. That's how they solve problems. Continue Reading
-
Blog Post
29 Nov 2018
Advancing tech, analytics techniques give rise to the 'digital CFO'
The rise of digitized processes and data analytics in modern companies has unquestionably influenced the CIO's role -- a topic we cover often here on SearchCIO. But realizing the importance of ... Continue Reading
-
Answer
28 Nov 2018
How can companies build a strategy for monetizing data?
To extract value from data, most companies will face people, process and technology challenges. Matt Maccaux explains the ins and outs of monetizing data. Continue Reading
-
News
28 Nov 2018
Enterprise AI adoption on fire, but foundation lacking for sustainable AI
McKinsey surveyed thousands of executives on their AI projects to find out what was working and what wasn't. Here's the lowdown. Continue Reading
-
Feature
27 Nov 2018
RPA project tackles financial processes, using SAP-savvy RPA vendor
RPA projects are not created equal. Read why automotive supplier Faurecia went with Redwood Software and about how the RPA implementation is playing out. Continue Reading
-
Feature
26 Nov 2018
6 ways CIOs can make valuation of data a business driver
Gartner believes data should be on every company's balance sheet. Here are six data valuation models on how CIOs can put a price tag on their data. Continue Reading
-
News
21 Nov 2018
Risk assessments essential to secure third-party vendor management
Panelists at Infosec North America advised those charged with third-party vendor management to perform due diligence and assess the innate risk vendors create for business processes. Continue Reading
-
Podcast
21 Nov 2018
Digital finance transformation lets CFOs shift focus to value
In a podcast from the MIT Sloan CFO Summit, Ash Noah of the Association of International Certified Professional Accountants explains how digital technology is helping finance to polish a value lens that guides the business. Continue Reading
-
Feature
14 Nov 2018
Improving customer experience strategy with digital tweaks vs. transformation
Improving the customer experience with digital technologies doesn't have to entail full-blown transformation. Here are three organizations that make the case. Continue Reading
-
News
09 Nov 2018
Google's Eric Schmidt on digital success -- be first, perfect comes later
Success for digital products doesn't follow the same trajectory as for physical goods. Google's Eric Schmidt laid out the case for a rush-to-market approach at an MIT event on AI. Continue Reading
-
Blog Post
30 Oct 2018
Digital transformation for banks: One institution's website remake
Digital transformation for banks: A commercial bank in India retooled and relaunched its website to drive more visits and generate more leads. Continue Reading
-
News
29 Oct 2018
Implementing RPA at John Hancock ushers in new wave of IT innovation
What's the best approach for implementing RPA? John Hancock discovered that a time-honored practice for the automation of business processes didn't make sense when it came to RPA. Continue Reading
-
News
22 Oct 2018
Customer engagement strategies that heed power of social media
Executives from Legendary Entertainment and Microsoft explain how their customer engagement strategies rely on the power of analytics and a core set of social principles. Continue Reading
-
Feature
19 Oct 2018
How secure-by-design ITSM processes can be a business differentiator
Secure ITSM procedures are essential to digital organizations' data protection processes. They can also be a bottom line boon, says information governance expert Jeffrey Ritter. Continue Reading
-
Feature
19 Oct 2018
Embedded IT, global talent to define future of IT jobs
As more businesses identify as tech companies, what's the future of IT jobs? Many IT teams will work remotely on a gig-by-gig basis and their colleagues will span the globe. Continue Reading
-
Feature
17 Oct 2018
Improve your digital transformation plan: 3 tips from EY's Jeff Wong
EY's chief innovation officer believes a successful digital transformation plan rests on building an ecosystem of internal champions and outside experts who don't think alike. Continue Reading
-
Feature
17 Oct 2018
EY exec shares strategy for digital transformation in business
EY is recruiting STEM talent, offering employees courses in AI -- and more -- in its quest for a digital business model that can exploit rapid change. Continue Reading
-
News
16 Oct 2018
Gartner Symposium 2018: Digital business models shift IT priorities
With digital business models maturing, CIOs have shifted their IT and business priorities to make digitization projects successful -- and to get other company leaders on board. Continue Reading
-
News
16 Oct 2018
Gartner Symposium 2018: 10 culture hacks for CIOs to spur DX
Culture is a barrier to digital transformation, and it's the CIO's job to help change it, said analyst Kristin Moyer at Gartner Symposium 2018. Continue Reading
-
Tip
10 Oct 2018
ITSM governance essential as new tech trends drive business processes
New tech trends in AI, cloud and robotic process automation create capabilities that are reshaping ITSM. But for the innovations to reach their full potential, strong governance over ITSM processes are required. Continue Reading
-
Tip
05 Oct 2018
IoT adoption gets a C+ from Cisco expert -- how can CIOs improve?
Why is IoT adoption in trouble? Underestimating the disruption to the business is one reason, says Cisco's Jon Stanford, in this tip on the challenges and best practices for IoT adoption. Continue Reading
-
Feature
01 Oct 2018
The benefits of IAM processes, strategies for digitized companies
After regulatory compliance and audit requirements forced Raymond James Financial to re-examine its IAM processes, the company is now reaping the business benefits of IAM. Continue Reading
-
Feature
28 Sep 2018
CIO on the importance of holistic data collection and analysis methods
CIO Tammy Bilitzky explains what she means by holistic data collection and analysis methods, and how they ensure accuracy of results and build trust into automated data systems. Continue Reading
-
News
28 Sep 2018
Microsoft CEO: Buyer beware for digital technology platform choice
At Microsoft Ignite 2018, CEO Satya Nadella issued a 'tech intensity' challenge, as the company launched or announced updated offerings in the cloud, IoT and AI domains. Continue Reading
-
News
26 Sep 2018
Power of AI, limitations of AI in focus at Global AI conference
What's the difference between human and artificial intelligence? At the Global AI conference in Boston, opening day featured tech experts parsing the power of AI and the limitations of AI. Continue Reading
-
News
26 Sep 2018
Blockchain in media: The AP explores a blockchain use case
The use of blockchain in media gathered steam with the AP's announcement that it is exploring distributed ledger technology to track content and enforce licensing contracts. Continue Reading
-
Opinion
19 Sep 2018
Augmented intelligence: The clearest path to focused AI?
Augmented intelligence assists humans in completing tasks that artificial intelligence can't yet handle. CIOs should invest in augmented tech as a step toward AI adoption. Continue Reading
-
News
13 Sep 2018
Federal privacy regulations usher in the age of tech lawmakers
Big tech and privacy advocates are lobbying for dramatically different federal data privacy rights. CIOs should pay attention to whom -- and what -- the legislation seeks to regulate. Continue Reading
-
News
07 Sep 2018
3 secret virtues of a great IT practitioner
At Gartner Catalyst, Gartner's Danny Brian explained why great IT practitioners are lazy, impatient and hubristic. Continue Reading
-
Answer
28 Aug 2018
How to use value stream mapping tools, CSI to improve business processes
ITIL expert Gary Case lays out the leading methods for improving business processes. Learn how value stream mapping tools and CSI models can help. Continue Reading
-
News
24 Aug 2018
The message from Gartner Catalyst 2018? Just do it
IT can no longer let organizational dysfunction get in the way of digital progress. At Gartner Catalyst 2018, IT pros were urged not to wait to be told what to do. Continue Reading
-
News
21 Aug 2018
Gartner Catalyst 2018: A future without data centers?
Cloud computing advancements have led some organizations to consider eliminating their data centers. Here are strategies to determine which applications are cloud-ready. Continue Reading
-
Opinion
21 Aug 2018
CDO role: What's keeping chief data officers up at night?
Get to know your clients' CDOs: Their challenges include building a strong data foundation, getting the most out of data investments, transforming talent and migrating legacy data. Continue Reading
-
News
17 Aug 2018
Deloitte CIO survey: Traditional CIO role doesn't cut it in digital era
New findings from Deloitte show CIOs are not evolving with the times. More than half are stuck in 'trusted operator' mode, which is quickly becoming obsolete. Continue Reading
-
Feature
16 Aug 2018
Speed, service, solutions are CIO priorities for Arcadis IT exec
Heading into the final stretch of his first year as CIO, Justin Wright has strong ideas about how to make IT a better partner to the business. Read about his CIO priorities for people, processes and technologies. Continue Reading
-
Feature
16 Aug 2018
How to become a digital leader: A design company's blueprint
Arcadis CIO Justin Wright explains how IT is working in tandem with the business to make the firm a digital leader for its construction industry clients. Continue Reading
-
Feature
16 Aug 2018
Digital transformation in the construction industry will rock status quo
Arcadis CIO Justin Wright talks about digital transformation in the construction industry and what his firm is doing to protect clients from being disrupted. Continue Reading
-
News
14 Aug 2018
GE rumors highlight digital culture hardship for CIOs
The rumors that GE is putting pieces of its vaunted GE Digital unit on the chopping block spread like wildfire. True or not, here's why CIOs should be taking notes. Continue Reading
-
News
23 Jul 2018
How to know if, when and how to pursue blockchain projects
Forrester Research analyst Martha Bennett gives CIOs a cogent framework for thinking about distributed ledger technology and potential blockchain projects for the enterprise. Continue Reading
-
Feature
17 Jul 2018
CIO roles: Developing 'safe and sound' IT systems
Digital transformation is having a big influence on the evolution of the CIO role. For one CIO, responsibilities have expanded into ensuring the 'safety and soundness' of IT systems. Continue Reading
-
Feature
13 Jul 2018
Symantec CIO strategy: Add 'extreme value' to the business
Sheila Jordan's CIO strategy at Symantec focuses on bringing 'extreme value' to the business. Here, she discusses her top six IT priorities for achieving that goal. Continue Reading
-
Feature
11 Jul 2018
When running IT like a business, consider the bagel shop
Ciena Corp. CIO Craig Williams expounds on the importance of running IT like a business and how to identify the type of IT people who can execute on that strategy. Continue Reading
-
News
29 Jun 2018
Building a data science pipeline: Benefits, cautions
A data science development pipeline is critical for digital business. But the sequence of the pipeline must be monitored closely to ensure the output reflects the business goal. Continue Reading
-
Tip
29 Jun 2018
Resist 'garbage in, gospel out' doctrine -- defend data quality
The 'garbage in, gospel out' approach to business analytics may be a valid approach for doing big data projects, but CIOs should resist it for business transformation. Continue Reading
-
News
29 Jun 2018
Enterprise digital strategy: Design use cases that create business value
Tech capabilities are certainly important, but expert panelists at LiveWorx 2018 explained why overall business needs can't be ignored when crafting enterprise digital strategy. Continue Reading
-
News
28 Jun 2018
Transformational leadership needed to pursue data-driven ethos
California State University's first chief data officer talks about why transformational leadership is needed now more than ever. Continue Reading
-
Tip
28 Jun 2018
How to start a blockchain project: Questions for IBM's Jerry Cuomo
A blockchain project starts with a belief that business needs to be done in a different way. Here's what happens next, including the role CIOs play in a blockchain journey. Continue Reading
-
Feature
20 Jun 2018
RPA tools lead to better customer service: Three case studies
A global consumer credit reporting agency, an affordable housing lender, and a Fortune 500 insurance company bet on using RPA software. Here's what happened. Continue Reading
-
Feature
19 Jun 2018
Digital transformation in manufacturing: Carton maker taps Predix software
Learn about a digital transformation project at Swiss manufacturer Sig Combibloc, which is using GE Digital's Predix software and IoT sensors to boost productivity and cut costs. Continue Reading
-
Feature
15 Jun 2018
Law firm makes case for technology-enabled transformation
Top 100 law firm Jackson Lewis redefines how it provides legal services to clients as part of a technology-enabled transformation overseen by its first-ever chief digital officer. Continue Reading
-
Feature
14 Jun 2018
Six barriers to digital transformation; CIO strategies to conquer them
CIOs are under pressure to help companies find their digital mojo, but challenges abound. Learn about the top six barriers to digital transformation -- and how to vanquish them. Continue Reading
-
Opinion
14 Jun 2018
With artificial intelligence and machine learning, KPIs are crucial
The CIO of DBS Bank and CTO of Kayak square off at the 2018 MIT Sloan CIO Symposium on how to use AI for business success. Continue Reading
-
News
07 Jun 2018
The future of work requires a new C-suite
CIOs, get ready for C-suite 3.0, where corporate chiefs will have to break out of their silos to future-proof the enterprise. Continue Reading
-
News
07 Jun 2018
In search of digital business models: Six questions
Old-school companies must find ways to generate digital revenue. Researchers at MIT Sloan laid out six questions that will help companies refine their digital business models. Continue Reading
-
News
31 May 2018
Recruiting talent for digital cultures: Tips from McKinsey, Korn Ferry
The C-suite's penchant for hiring in its own image prevents companies from creating a digital culture. Another barrier: assuming HR can find the right people. Continue Reading
-
Guide
31 May 2018
Next-gen IT infrastructure strategy to guide digital transformation
The evolution of business tech forces companies to frequently redefine digital strategy. In this essential guide, learn best practices to manage modern IT infrastructure. Continue Reading
-
Feature
30 May 2018
Blockchain as a service expected to entice CIOs to test waters
AWS' Blockchain Templates offering, along with a host of other big vendor blockchain products, will spur a 'tsunami of tests.' Blockchain adoption by business is another matter. Continue Reading
-
News
29 May 2018
MIT CIO: What is digital culture, why it's needed and how to get it
Creating a digital culture is essential in the age of information, but companies must not lose sight of their core values in the process. Two tech execs show how they're doing it. Continue Reading
-
Feature
23 May 2018
Artificial intelligence center of excellence emerges as best practice
One way for enterprises to get a grip on an AI strategy that makes sense for them is to establish an artificial intelligence center of excellence. Continue Reading
-
News
21 May 2018
Rue La La CTO: Don't let data poisoning impair business health
If not treated properly, data can corrupt agendas, spur endless arguments and narrow thinking, the e-commerce company's Anthony Accardi says. Continue Reading
-
Tip
17 May 2018
Bad data stops business process transformation in its tracks
Dan Morris introduces his new eight-part series on exploring how bad data can sabotage business process transformation and what CIOs need to do to fix it. Continue Reading
-
Feature
14 May 2018
Hyperledger Sawtooth: Blockchain for the enterprise
Hyperledger Sawtooth, an open source blockchain platform, is designed to help enterprises build distributed ledger applications and networks -- but it's also of interest for IoT applications. Continue Reading
-
News
11 May 2018
Build 2018 gives the office meeting a high-tech sheen. Does it matter?
A display on the future of meetings at Microsoft's Build 2018 event was a technology tour de force. But analysts said the fanfare sort of misses the point. Continue Reading
-
News
10 May 2018
Four CIO strategies for finding the business ROI in emerging tech
IT execs from Yamaha, Union Pacific, the city of Las Vegas and UL share their CIO strategies for deriving business benefit from emerging tech. Continue Reading
-
Feature
09 May 2018
Optimizing an artificial intelligence architecture: The race is on
As AI architecture improves and costs decrease, experts say enterprise adoption will go up, spurring yet more innovation and benefits for businesses and AI vendors alike. Continue Reading
-
Feature
08 May 2018
CIO uses master data management to speed digitalization
IMA Financial Group CIO Michelle Vercellino's effort to clean up, protect and govern the firm's data is an important step in the firm's quest for 'data intelligence.' Continue Reading
-
Feature
07 May 2018
Ready or not, the IoT data marketplace is on its way
IOTA Foundation launched a proof-of-concept IoT data marketplace that runs on 'tangle,' a blockless distributed ledger architecture. Continue Reading
-
Answer
02 May 2018
What are the top RPA security risks and how do CIOs prevent them?
RPA security risks often take a back seat to the technology's promise of costs savings and reliability. HfS Research's Saurabh Gupta and KPMG's Martin Sokalski set the record straight. Continue Reading
-
Blog Post
30 Apr 2018
Some types of artificial intelligence aren't ready for their close-up
Michael Ringman, CIO at TELUS International, has a unique vantage point on artificial intelligence and how the technologies under the AI umbrella are developing. He's helping build an artificial ... Continue Reading
-
News
27 Apr 2018
Gartner on blockchain: Questions to ask and lots of caveats
It's immature, misunderstood, untested in the enterprise, risk-laden -- and needs to be on the CIO agenda. Gartner's Nick Heudecker frames the blockchain questions you should be asking. Continue Reading
-
News
20 Apr 2018
Will the next act in the ongoing evolution of IT be its last?
The evolution of IT keeps on keeping on -- for now. But as technology becomes more integral to the business, the IT department may become extinct. MIT's Joe Peppard explains. Continue Reading
-
News
20 Apr 2018
Digital factory strategy needed to support omnipresent IT
Digital factories, framed as a business process re-engineering strategy for our tech-centric economy, reflect how the IT function continues to evolve to meet business demands. Continue Reading
-
News
20 Apr 2018
MIT Sloan: Finding your digital business model
Companies may understand the threats and opportunities a digital economy presents, but research from MIT Sloan suggests many don't have a clear sense of how to make digital revenue. Continue Reading
-
News
20 Apr 2018
Four digital business models and the capabilities they demand
Research scientist Stephanie Woerner expounds on the digital business models companies are using to compete in the digital economy and the capabilities required to succeed. Continue Reading
-
Tip
13 Apr 2018
How to measure usability when selecting an RPA tool
If an RPA tool isn't user-friendly and isn't built for the long term, chances are the dividends won't be immediate. Read this before choosing your RPA tools. Continue Reading
-
News
13 Apr 2018
Twitterverse debates necessity of chief transformation officer role
IT pros on Twitter have questions about the chief transformation officer role. For starters: Isn't that role already filled by other C-level execs? Continue Reading
-
Tip
12 Apr 2018
Enterprise digitization's secret ingredient: Fusion teams
Cross-functional or 'fusion' teams are critical to meeting fast-changing digital challenges. Here are the four must-have team attributes for successful enterprise digitization. Continue Reading
-
Feature
09 Apr 2018
Readying your IT shop for RPA software
IT's role in an RPA implementation varies depending on the scope of the project and the company's enterprise architecture. Here's how Fannie Mae, Duke Energy and Abbyy handle RPA. Continue Reading
-
News
02 Apr 2018
Airbnb incorporates tech to help build digital trust in data economy
Automated bots have made it difficult to determine whether someone online is real, but Airbnb is turning to tech to help build digital trust among its customers. Continue Reading
-
Feature
30 Mar 2018
Machine learning use cases, touch-text-talk on Box CIO's to-do list
Intuitive interfaces, automating menial work so people can focus on big ideas, finding AI and machine learning use cases -- Box CIO Paul Chapman's to-do list is awesome. Continue Reading
-
Feature
30 Mar 2018
Box CIO talks IT innovation and pressures in an 'all-cloud' environment
Box CIO Paul Chapman discusses the demands of running IT at a company that was 'born digital' and why an 'all-cloud' environment doesn't preclude having to manage legacy IT. Continue Reading