Digital transformation
Digital transformation is a means of using digital technologies to innovate operations, products, services and processes and improve employee and customer experience. Here you can read news, guides and tips on how to lead digital transformation efforts. Learn how blockchain, AI, automation technologies and other tech fits into transformation projects.
Top Stories
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Tip
23 Mar 2023
The raw -- yet burgeoning -- potential of coreless banking
While coreless banking is still a novel concept, it shows strong potential to liberate banks from the rigid software systems that have dominated the industry for decades. Continue Reading
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News
22 Mar 2023
Rockwell Automation manufacturer poll finds tech paralysis
Rockwell Automation's annual manufacturer survey found a third unable to choose technology and almost half struggling to achieve a return on investment on purchased technology. Continue Reading
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Blog Post
29 Nov 2018
Advancing tech, analytics techniques give rise to the 'digital CFO'
The rise of digitized processes and data analytics in modern companies has unquestionably influenced the CIO's role -- a topic we cover often here on SearchCIO. But realizing the importance of ... Continue Reading
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News
28 Nov 2018
Enterprise AI adoption on fire, but foundation lacking for sustainable AI
McKinsey surveyed thousands of executives on their AI projects to find out what was working and what wasn't. Here's the lowdown. Continue Reading
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Feature
27 Nov 2018
RPA project tackles financial processes, using SAP-savvy RPA vendor
RPA projects are not created equal. Read why automotive supplier Faurecia went with Redwood Software and about how the RPA implementation is playing out. Continue Reading
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Blog Post
26 Nov 2018
Multivendor RPA strategy is trending at enterprises
All RPA platforms are not the same. A multivendor RPA strategy is taking shape at enterprises -- for multiple reasons. Continue Reading
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Feature
26 Nov 2018
Lumentum CIO talks building an enterprise cloud computing strategy
A well-defined plan is essential as cloud adoption becomes a business necessity. In this Q&A, CIO Ralph Loura sounds off on the must-haves for any enterprise cloud computing strategy. Continue Reading
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Feature
26 Nov 2018
6 ways CIOs can make valuation of data a business driver
Gartner believes data should be on every company's balance sheet. Here are six data valuation models on how CIOs can put a price tag on their data. Continue Reading
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News
21 Nov 2018
AI-enabled enterprise starts with education, not tech
Step one for CIOs charged with building an AI-enabled workplace is to keep up with what's happening in the field. Next is to help their IT teams develop the habit. Continue Reading
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Blog Post
21 Nov 2018
Beware of unwitting bias in AI algorithms, experts say
Companies need to know how bias can unwittingly creep into recommendations from AI algorithms, according to panelists at the recent AI and the Future of Work event at MIT. Sophie Vandebroek, vice ... Continue Reading
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Feature
20 Nov 2018
Travel commerce platform looking to blockchain, virtual reality in 2019
In 2019, Travelport's CIO is looking to build out the company's travel commerce platform with help from emerging tech like blockchain, machine learning, virtual reality and more. Continue Reading
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Answer
19 Nov 2018
What should CIOs look for when choosing public cloud platforms?
In this Ask the Expert, Lumentum SVP and CIO Ralph Loura highlights two key factors to consider when choosing among public cloud giants AWS, Azure and Google Cloud Platform. Continue Reading
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News
16 Nov 2018
How augmented intelligence can enhance jobs
Augmented intelligence -- AI used to enhance human skills -- makes workplaces more productive, diverse, inclusive and authentic. That's one future conjured at an MIT forum on AI. Continue Reading
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Feature
16 Nov 2018
What are the top IoT security challenges in corporate settings?
Extended product lifecycles, consumer apathy and lacking federal regulation lead the top IoT security challenges in corporate settings. Continue Reading
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Feature
14 Nov 2018
Improving customer experience strategy with digital tweaks vs. transformation
Improving the customer experience with digital technologies doesn't have to entail full-blown transformation. Here are three organizations that make the case. Continue Reading
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Tip
13 Nov 2018
How automating feature engineering can help data scientists
Feature Labs CEO Max Kanter explains how automating feature engineering for machine learning can help data scientists and why CIOs should care. Continue Reading
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Feature
13 Nov 2018
5 'technology enablers' key to Travelport's digital transformation plan
Travelport CIO Matt Minetola details the five 'technology enablers' key to the success of the company's digital transformation plan and explains why the travel commerce platform relies on a hybrid cloud approach. Continue Reading
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Feature
12 Nov 2018
Enabling digital transformation: CIO talks 3-phase journey
Enabling digital transformation at Travelport required the $2 billion company to rethink its business model, technology, processes and mindset. Destination: Better customer service. Continue Reading
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News
09 Nov 2018
Google's Eric Schmidt on digital success -- be first, perfect comes later
Success for digital products doesn't follow the same trajectory as for physical goods. Google's Eric Schmidt laid out the case for a rush-to-market approach at an MIT event on AI. Continue Reading
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Blog Post
02 Nov 2018
IBM-Red Hat deal: Minimal influence on CIOs' cloud decisions, for now
The tech world has been abuzz after news that IBM is snapping up Red Hat for a whopping $34 billion, making it the third biggest tech-deal of all time. Experts say, however, that the IBM-Red Hat ... Continue Reading
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News
01 Nov 2018
With AI techniques, don't get stuck in the data quantity rut
Gartner's Erick Brethenoux gives practical advice on how CIOs can get started with AI. One of his tips: Think data quality, not data quantity. Continue Reading
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News
31 Oct 2018
Gartner breaks down the state of quantum computing technology
Gartner believes CIOs should prepare for quantum computing. When is it coming, what impact will it have and what do CIOs need to know? Gartner's David Cearley breaks it down. Continue Reading
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Blog Post
31 Oct 2018
In 2019, CIOs should strive for flexible analytics architecture
Data and analytics are part of everyday survival for companies. But according to a new research note from Gartner Inc., organizations are struggling to manage the data they have let alone establish ... Continue Reading
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News
30 Oct 2018
Gartner top 10 technology trends for 2019: A comprehensive guide
For digital-minded CIOs, Gartner's 2019 top 10 technology trends should come as no surprise: IT is getting smarter, casting an intelligent digital web over the enterprise -- and everywhere else. Continue Reading
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News
29 Oct 2018
Implementing RPA at John Hancock ushers in new wave of IT innovation
What's the best approach for implementing RPA? John Hancock discovered that a time-honored practice for the automation of business processes didn't make sense when it came to RPA. Continue Reading
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News
26 Oct 2018
Gartner Symposium 2018: Enterprise cloud strategy mistakes to avoid
At the recent Gartner Symposium 2018, cloud guru Daryl Plummer highlighted the need for developing a strong cloud strategy -- and the mistakes to avoid when drafting one. Continue Reading
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Podcast
26 Oct 2018
Cognitive tutor could teach employees new skills
AI research on how humans learn is making learning less mysterious –-- and could lead to cognitive tutors, whose job is to train employees. Continue Reading
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News
22 Oct 2018
Customer engagement strategies that heed power of social media
Executives from Legendary Entertainment and Microsoft explain how their customer engagement strategies rely on the power of analytics and a core set of social principles. Continue Reading
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Feature
19 Oct 2018
Technology risks: What CIOs should know and steps they can take
Adopting new tech helps businesses thrive, but CIOs must be aware of accompanying risks. Experts sound off on how new tech continues to muddle the cybersecurity threat landscape. Continue Reading
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Blog Post
18 Oct 2018
Forget Hollywood's AI promises, results are what inspires next-gen tech pros
During the "Lunch with Robots" panel at HubWeek 2018, host Jim Tracy asked a question that reflected a major theme of the weeklong event: How is the workforce going to change in the next 20 years, ... Continue Reading
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Feature
17 Oct 2018
EY exec shares strategy for digital transformation in business
EY is recruiting STEM talent, offering employees courses in AI -- and more -- in its quest for a digital business model that can exploit rapid change. Continue Reading
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News
17 Oct 2018
Microsoft and corporate activism
Microsoft's chief legal officer talks corporate activism; Legendary Entertainment offers its take on 'Moneyball' for movies: The Data Mill reports from HUBweek. Continue Reading
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News
16 Oct 2018
Gartner Symposium 2018: Digital business models shift IT priorities
With digital business models maturing, CIOs have shifted their IT and business priorities to make digitization projects successful -- and to get other company leaders on board. Continue Reading
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News
16 Oct 2018
Gartner Symposium 2018: 10 culture hacks for CIOs to spur DX
Culture is a barrier to digital transformation, and it's the CIO's job to help change it, said analyst Kristin Moyer at Gartner Symposium 2018. Continue Reading
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Tip
15 Oct 2018
Deploy RPA bots to clean legacy data
Got data cleaning issues? Business improvement expert Dan Morris shares how his team is experimenting with RPA bots to clean and reconcile data. Continue Reading
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Feature
15 Oct 2018
Why EY is investing in AI, data and blockchain technology initiatives
It's more than just an accounting firm. Jeff Wong said EY is using a $1B investment in new technology initiatives to expand its mission and address its clients' digital challenges. Continue Reading
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Blog Post
12 Oct 2018
Enterprise digital transformation: How CIOs can drive business growth
Digital transformation is becoming a reality for many organizations: IDC forecasts worldwide spending on technologies and services that drive enterprise digital transformation to soar past $1 ... Continue Reading
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Feature
12 Oct 2018
Automation and employment debate takes a new turn
Future of work trends: Academics and industry executives shared their views on the evolution of RPA and the impact of AI on jobs at the recent UiPath Forward conference. Continue Reading
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News
08 Oct 2018
Augmented human intelligence: Using AI to streamline business process
CIOs are under tremendous pressure to use AI technologies. A recent survey shows why focusing on augmented human intelligence may yield the best business results. Continue Reading
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Feature
08 Oct 2018
An 18-month-old virtual agent at Credit Suisse gets its bearings
Credit Suisse's Jennifer Hewit shares lessons learned while launching the bank's first virtual agent, Amelia. Hiring a neuroscientist, rebranding the agent and managing expectations proved crucial for persuading employees to give the bot a chance. Continue Reading
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News
05 Oct 2018
RPA trends: Adoption at scale calls for governance, change management
The UiPath Forward conference highlighted the key RPA trends shaping process automation projects, which are seeing wider acceptance and growing scale among some enterprises. Continue Reading
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Tip
05 Oct 2018
IoT adoption gets a C+ from Cisco expert -- how can CIOs improve?
Why is IoT adoption in trouble? Underestimating the disruption to the business is one reason, says Cisco's Jon Stanford, in this tip on the challenges and best practices for IoT adoption. Continue Reading
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Answer
04 Oct 2018
What steps can CIOs take to neutralize cloud shadow IT?
In this Ask the Expert, Gartner's Marco Meinardi explains why denying access and applying too much intermediation are not effective in neutralizing cloud shadow IT projects. Continue Reading
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News
03 Oct 2018
Finding internal data science talent: The right stuff
Fierce competition for data science talent means that CIOs need to look internally for the requisite skills. On the list: curiosity, domain expertise, emotional intelligence. Continue Reading
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Feature
01 Oct 2018
The benefits of IAM processes, strategies for digitized companies
After regulatory compliance and audit requirements forced Raymond James Financial to re-examine its IAM processes, the company is now reaping the business benefits of IAM. Continue Reading
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Blog Post
29 Sep 2018
How ITSM can help CIOs drive SLAs in a multi-cloud environment
How do CIOs drive service level agreements (SLAs) in a multi-cloud environment? That's an important question when at issue is an end-to-end IT service involving many cloud providers, and the goal ... Continue Reading
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News
28 Sep 2018
How Uber AI Labs used filters to fix a ConvNets deficiency
Can ConvNets learn new tricks? Uber AI Labs research scientist unpacks how her team identified and fixed a major deficiency in its convolutional neural networks. Continue Reading
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Opinion
28 Sep 2018
IT service delivery model: CIOs pressured to reinvent the process
Tech managers are on the hook to reinvent the IT shop, but tools like user self-service, ITSM practices and the rent vs. buy option are helping effect change. Continue Reading
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News
28 Sep 2018
Microsoft CEO: Buyer beware for digital technology platform choice
At Microsoft Ignite 2018, CEO Satya Nadella issued a 'tech intensity' challenge, as the company launched or announced updated offerings in the cloud, IoT and AI domains. Continue Reading
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News
28 Sep 2018
Global Artificial Intelligence Conference 2018: The value of context
Speakers at the Global Artificial Intelligence Conference 2018 confronted issues that arise when ignoring context and reality when developing and implementing AI. Continue Reading
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News
27 Sep 2018
6 best practices for IT pros when building a chatbot
There's a lot to consider when building a chatbot. Beerud Sheth, co-founder and CEO of Gupshup, broke down six best practices for IT pros at the Global AI Conference in Boston. Continue Reading
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News
26 Sep 2018
Power of AI, limitations of AI in focus at Global AI conference
What's the difference between human and artificial intelligence? At the Global AI conference in Boston, opening day featured tech experts parsing the power of AI and the limitations of AI. Continue Reading
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News
26 Sep 2018
AI models could help companies overcome human bias
Human bias can be coded into AI models, but can AI models help remove human bias? Two companies make the case. Continue Reading
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News
26 Sep 2018
Blockchain in media: The AP explores a blockchain use case
The use of blockchain in media gathered steam with the AP's announcement that it is exploring distributed ledger technology to track content and enforce licensing contracts. Continue Reading
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Tip
25 Sep 2018
4 ways to use machine learning to improve customer experience
There are many ways to use machine learning to improve customer experience. Gartner's Bill Delrieu offers four and names specific machine learning-based tools to help with each. Continue Reading
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Tip
24 Sep 2018
4 factors to consider when making the shift to the cloud
For CIOs assessing their organization's cloud readiness, Andrew Larkin discusses four factors to consider before moving their applications to the cloud. Continue Reading
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Opinion
19 Sep 2018
Augmented intelligence: The clearest path to focused AI?
Augmented intelligence assists humans in completing tasks that artificial intelligence can't yet handle. CIOs should invest in augmented tech as a step toward AI adoption. Continue Reading
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Feature
19 Sep 2018
Multi-cloud management best practices and pain points
To reap the benefits of a multi-cloud strategy, CIOs must first have the right skills and processes in place. Here are the multi-cloud management best practices to lead the way. Continue Reading
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News
17 Sep 2018
Blockchain solutions -- and disruption -- pondered at EmTech 2018
The gathering at EmTech 2018 explored whether blockchain solutions could give the world a new model of trust. What seemed certain: Blockchain disruption is happening now. Continue Reading
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Blog Post
14 Sep 2018
Startup accelerator The Engine tackles 'tough tech'
Investment dollars continue to flow heavily into tech startups, but the majority of bets are placed on technology products -- mostly consumer apps -- that could pay dividends in three to five ... Continue Reading
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News
14 Sep 2018
What's in it for the enterprise at 2018 Apple event? Apple Watch, AR
The 2018 Apple event may not have wowed on the smartphone front, but the new Watch Series 4, with a built-in ECG, could be a hit in the C-suite and a life saver for remote workers. Continue Reading
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Tip
14 Sep 2018
Cloud migration best practices: 4 potential problems to avoid
Andrew Larkin, from the Cloud Academy, explains why successful cloud migration strategies require more than just a 'lift and shift' approach to maximize the benefits of the cloud. Continue Reading
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Feature
14 Sep 2018
Top disadvantages of cloud computing: What CIOs can do
Andrew Larkin from the Cloud Academy sheds light on cloud computing misconceptions and drawbacks -- including downtime -- and offers best practices for CIOs to address these risks. Continue Reading
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News
13 Sep 2018
Machine intelligence could benefit from child's play
Advances in AI have spurred high interest in the technology, but the road to making machines intelligent remains a long one, said MIT's Josh Tenenbaum at the EmTech conference. Continue Reading
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Blog Post
07 Sep 2018
Multi-cloud strategy: Determine the right cloud for your workloads
Businesses typically deploy a multi-cloud strategy to gain more agility, flexibility and choice, but Ed Featherston's advice for CIOs taking their first foray into the cloud is to pick one provider ... Continue Reading
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News
07 Sep 2018
3 secret virtues of a great IT practitioner
At Gartner Catalyst, Gartner's Danny Brian explained why great IT practitioners are lazy, impatient and hubristic. Continue Reading
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Blog Post
31 Aug 2018
AI and automation will need more than a great user experience
CIOs are often inundated with vendor promises of a user experience so superb, they won't need to fret about employee training. But CIOs should be skeptical when they hear promises like these, ... Continue Reading
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Feature
31 Aug 2018
Success with automation and AI requires a high 'RQ'
CIOs should assess their 'robotics quotient,' a Forrester Research construct that measures how ready organizations are to introduce automation and AI technologies successfully. Continue Reading
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Blog Post
31 Aug 2018
A look inside MX's flat organizational structure
At Gartner Catalyst 2018, analysts highlighted digital banking platform company MX's flat organizational structure as a model for IT pros to pull from when driving cultural change at their companies. Continue Reading
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News
30 Aug 2018
How bias in AI happens -- and what IT pros can do about it
At Gartner Catalyst 2018, Darin Stewart detailed how AI bias finds its way into algorithms, what IT pros can do to prevent it -- and why it's sometimes OK to intentionally insert it. Continue Reading
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News
24 Aug 2018
The message from Gartner Catalyst 2018? Just do it
IT can no longer let organizational dysfunction get in the way of digital progress. At Gartner Catalyst 2018, IT pros were urged not to wait to be told what to do. Continue Reading
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Answer
24 Aug 2018
How do machine learning algorithms differ from traditional algorithms?
In this ask the expert, ParallelM CTO Nisha Talagala lays out the similarities and differences between traditional software engineering and machine learning. Continue Reading
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News
22 Aug 2018
Approaches for embedding human ethics in AI systems
Instilling ethics in AI systems is a low priority for CIOs aiming to harness the power of machine intelligence. That's a mistake, warned Darin Stewart at the Gartner Catalyst event. Continue Reading
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News
21 Aug 2018
Gartner Catalyst 2018: A future without data centers?
Cloud computing advancements have led some organizations to consider eliminating their data centers. Here are strategies to determine which applications are cloud-ready. Continue Reading
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Blog Post
20 Aug 2018
Building inclusive teams gets more attention from CIOs
Conversations about gender and racial equality aren't just happening in the political and social sphere, they're also happening in the C-Suite. Kristi Lamar, managing director and U.S. CIO program ... Continue Reading
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Conference Coverage
16 Aug 2018
2018 MIT Sloan CIO Symposium: A SearchCIO guide
The 2018 MIT Sloan CIO Symposium was all about making good on an enterprise digital transformation strategy. Explore the strategic advice, emerging technologies and big ideas from this year’s roster of CIOs, MIT faculty and experts. Continue Reading
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Feature
16 Aug 2018
Digital transformation in the construction industry will rock status quo
Arcadis CIO Justin Wright talks about digital transformation in the construction industry and what his firm is doing to protect clients from being disrupted. Continue Reading
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News
14 Aug 2018
GE rumors highlight digital culture hardship for CIOs
The rumors that GE is putting pieces of its vaunted GE Digital unit on the chopping block spread like wildfire. True or not, here's why CIOs should be taking notes. Continue Reading
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Conference Coverage
14 Aug 2018
MIT CIO 2018 videos: Honing a digital leadership strategy
In these digital leadership videos from the 2018 MIT Sloan CIO Symposium, IT execs share their experiences in digital transformation and in driving organizational change. Continue Reading
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Tip
10 Aug 2018
Business transformation project: Dealing with legacy data
Business transformation requires a solid data foundation. Expert Dan Morris offers a near-term fix for your data-quality problems and the basis for a long-term approach to better data. Continue Reading
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News
10 Aug 2018
Report on Alexa-enabled devices puts spotlight on voice commerce
Not many people buy things using Amazon's Alexa-enabled devices, a new report contends. What does that say about voice commerce and how the enterprise uses voice computing technology? Continue Reading
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Blog Post
31 Jul 2018
In a hot RPA market, the 'rule of five' keeps CIOs focused on use cases
The robotic process automation market is advancing at a rapid clip. "Market growth is exceeding our greater than 50% CAGR to get from $500 million to $2.8 billion in five years," said Craig Le ... Continue Reading
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Blog Post
31 Jul 2018
The industrialization of AI: from alchemy to chemical engineering
Artificial intelligence is modern-day alchemy, according to Qirong Ho, the CTO and co-founder of Petuum Inc., an AI and machine learning startup. "Alchemy is about chasing the most exciting ... Continue Reading
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Blog Post
31 Jul 2018
Microsoft industry focus remains priority in FY19
CIOs can expect the Microsoft industry focus to continue this year as the company seeks to boost its digital transformation business. Continue Reading
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Blog Post
31 Jul 2018
What's driving the adoption of the CIO-CDO dual role?
As the digital revolution continues, the ideal CIO is one that possesses both technical knowledge and business acumen to help drive their company's digital transformation initiative forward. One ... Continue Reading
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Blog Post
31 Jul 2018
AR headsets in the enterprise: An expert perspective
In his book, The Fourth Transformation, Shel Israel makes the argument that augmented reality -- the superimposition of digital information on the real world -- is the next technology innovation ... Continue Reading
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Podcast
31 Jul 2018
New deep learning algorithms could improve robot sight
Self-driving cars, as brilliant as they are, are not nearly as good as humans at dealing with uncertainty. David Held has an algorithm for that. Continue Reading
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News
30 Jul 2018
6 enterprise AR use cases
Augmented reality is making its way into the enterprise. Here, experts detail six AR use cases and how AR headsets are helping boost productivity and reduce errors. Continue Reading
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Feature
30 Jul 2018
SAP chief security officer talks cloud, security trends
Security issues are still a top concern when moving to the cloud. SAP CSO Justin Somaini highlights the questions to ask cloud providers to make sure company data is protected. Continue Reading
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Tip
27 Jul 2018
Don't get caught up in the neural processing unit hype
To differentiate new chip technology from existing GPUs, mobile tech companies (along with software titans) are slapping a 'neural' label on their products. Analysts say to be skeptical. Continue Reading
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News
23 Jul 2018
How to know if, when and how to pursue blockchain projects
Forrester Research analyst Martha Bennett gives CIOs a cogent framework for thinking about distributed ledger technology and potential blockchain projects for the enterprise. Continue Reading
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News
19 Jul 2018
The cloud-enabled workforce: Prepping IT staff for success
Experts predict nontraditional skills will be essential for the cloud-enabled, next-generation IT workforce. To succeed, employee training and development will play a big role. Continue Reading
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News
17 Jul 2018
Innovation leaders must learn to 'co-create' the future
Harvard's Linda Hill explains what makes leaders of innovation successful, starting with realizing their primary role is as stage setter, not top-down visionary. Continue Reading
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Feature
16 Jul 2018
GE: Success of AI systems tied to engineering, not algorithms
AI systems are hard to maintain and need an engineer's touch, according to Jeff Erhardt, vice president of intelligent systems at GE. Continue Reading
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Feature
13 Jul 2018
Symantec CIO: Digital transformation plan shaped by cloud, AI
Read about how SaaS, public cloud, AI and machine learning are driving Symantec's digital transformation in this Q&A with CIO Sheila Jordan. Continue Reading
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Feature
13 Jul 2018
Symantec CIO strategy: Add 'extreme value' to the business
Sheila Jordan's CIO strategy at Symantec focuses on bringing 'extreme value' to the business. Here, she discusses her top six IT priorities for achieving that goal. Continue Reading
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Answer
13 Jul 2018
How is cloud influencing the CDO role?
Cloud investments create both opportunities and challenges for the rapidly evolving chief data officer role. Alation's Satyen Sangani shares his perspective here. Continue Reading
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News
11 Jul 2018
Digital transformation process: Align business and IT, shake legacy
At the MIT Sloan CIO Symposium, consultant Cathy Horst Forsyth explains which factors make for a successful digital transformation process and what slows companies down. Continue Reading
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Feature
11 Jul 2018
When running IT like a business, consider the bagel shop
Ciena Corp. CIO Craig Williams expounds on the importance of running IT like a business and how to identify the type of IT people who can execute on that strategy. Continue Reading
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News
10 Jul 2018
The case for cloud storage as a service at Partners
Partners HealthCare needed storage that was secure, compliant with health regs and readily accessible to researchers. Read why it took a cloud-storage-as-a-service approach. Continue Reading
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Blog Post
02 Jul 2018
Chief data officer role today: Less on defense, more on offense
Customer experience is front and center for every member of the C-suite today -- from the CEO down. That goes for the chief data officer role, too. CDOs were once seen as the high stewards of data ... Continue Reading
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News
29 Jun 2018
Intuit's CDO talks complex AI project to improve finances
Intuit's latest AI project -- a digital financial assistant -- could help its customers save money, while breaking new technology ground. Continue Reading