Enterprise artificial intelligence (AI)

Artificial intelligence (AI) technologies such as cognitive computing, machine learning and robotic process automation seek to simulate human intelligence: learning, reasoning and self-correcting -- through technology. In this topic area, find the latest news, tips and opinion about the role of enterprise artificial intelligence in IT and business strategy.

Top Stories

Feature 03 Mar 2023
5 big digital transformation trends in 2023

The threat of a recession coupled with the ongoing need for transformation and growth means CIOs must make force multiplying investments in 2023. Here are five strategies. Continue Reading
Feature 24 Jan 2023
5 AI risks businesses must confront and how to address them

Some risks associated with implementing AI systems are familiar to enterprise leaders; these five are unique to AI. Here's how to address them. Continue Reading

News 02 Sep 2021

South Korea law upends app store practices

A new law in South Korea enables developers to use payment systems outside those offered by app store platform providers. One expert said other governments may follow suit. Continue Reading
News 31 Aug 2021

Governments continue to eye data privacy, forcing CIOs to adapt

With new data privacy regulations like China's personal data protection law coming down the pike, CIOs need to make privacy and security the central focus of their overall IT strategies. Continue Reading
News 27 Aug 2021

App store commission fees scrutinized by South Korea

In this week's antitrust roundup, South Korean officials focus in on Apple and Google app store practices, while U.S. officials meet with tech leadership to discuss cybersecurity. Continue Reading
Feature 25 Aug 2021

Evaluating the benefits of 5G for businesses

With its high speeds, low latency and other advantages, 5G is delivering value in the enterprise. Now, business leaders view the new wireless technology as key to future success. Continue Reading
Guest Post 17 Aug 2021

How IT can enable long-term hybrid remote work

Hybrid work is here to stay. To keep employees happy and productive, CIOs should partner with stakeholders companywide to design a hybrid remote program suitable for the long term. Continue Reading
News 13 Aug 2021

Apple's fight against child abuse prompts data privacy concerns

Apple is launching features to detect child abuse images in photos and messages. But data privacy experts have some concerns about how else the technology might be used. Continue Reading
Guest Post 11 Aug 2021

IoT legislation device manufacturers need to know about

To avoid penalties and meet government agency requirements, IoT device manufacturers must adhere to new standards and regulations. Learn the latest here. Continue Reading
News 06 Aug 2021

Amazon GDPR fine signals expansion of regulatory focus

Amazon's $887 million GDPR fine likely stems from consumer consent and may indicate the EU is moving beyond data breaches and zeroing in on data practices. Continue Reading
Feature 30 Jul 2021

Inside look at Equifax's $1.5B digital transformation journey

A massive digital transformation effort at Equifax is gaining momentum. CTO Bryson Koehler talks about overhauling data environments, infrastructure, applications and more. Continue Reading
News 30 Jul 2021

FTC's change to policy could make for healthier mergers

Cornell's Robert Hockett said the FTC's recent decision to rescind a 1995 policy could help prevent bad mergers, as scrutiny of big tech acquisitions ramps up. Continue Reading
Feature 29 Jul 2021

Chinese regulatory crackdown is about control, not data privacy

Despite China's messaging, analysts believe the government's recent regulatory tightening on tech companies is more about control than data privacy concerns. Continue Reading
Feature 26 Jul 2021

Regulators need to rethink big tech regulation, expert says

A Boston University professor argues that big tech regulation may need to focus more on creating competition through data access rather than through breaking up large companies. Continue Reading
News 23 Jul 2021

FTC changes course on prior approval for reattempted mergers

The FTC has opened the doors to routinely requiring prior approval for reattempted mergers, as well as requiring prior notice of mergers beyond what's required in the Clayton Act. Continue Reading
News 16 Jul 2021

Legacy regulatory practices won't rein in tech giants

French authorities fined Google $593 million this week, shedding light on how current regulations won't have meaningful effect on the business practices of tech giants. Continue Reading
Feature 15 Jul 2021

Edge-to-cloud architecture turns key for digital initiatives

Enterprises pursuing digital transformation initiatives may need to reexamine their infrastructure architecture to bring compute and storage closer to data generated at the edge. Continue Reading
Guest Post 12 Jul 2021

Can tech self-correct the skills gap by upskilling employees?

You'll need a rock-solid L&D plan, the support of stakeholders and employee buy-in to close the skills gap in your organization. Here's what leaders need to know. Continue Reading
News 09 Jul 2021

Executive order zeros in on big tech, anticompetitive behavior

President Biden signed an EO that enhances merger scrutiny and tasks the FTC with creating rules for data accumulation and unfair competitive practices in online marketplaces. Continue Reading
News 08 Jul 2021

Senate dilutes US Innovation and Competition Act of 2021

Senators stripped out billions for a technology directorate in the U.S. Innovation and Competition Act. The bill now heads to the House. Continue Reading
Guest Post 02 Jul 2021

The mirrored world: What are the benefits of digital twins?

Building digital twins is the first step on the path to the mirrored world for businesses. Leaders are bringing together data and intelligence, creating an agile, connected future. Continue Reading
News 02 Jul 2021

FTC broadens antitrust enforcement powers

The Federal Trade Commission took steps Thursday to broaden its powers by increasing the scope of antitrust inquiry, streamlining rulemaking and expediting investigations. Continue Reading
News 28 Jun 2021

Antitrust lawsuits against Facebook dismissed

A federal court dismissed two antitrust lawsuits against Facebook, which alleged the social media company acquired competitive companies to maintain dominant market power. Continue Reading
News 25 Jun 2021

Europe's scrutiny of big tech business practices continues

This week, the EU launched an investigation into Google's ad practices. Meanwhile, the U.K. focuses on fake reviews and Germany takes a closer look at Apple App Store practices. Continue Reading
News 24 Jun 2021

House Judiciary Committee advances 6 antitrust reform bills

Six antitrust reform bills made it through the House Judiciary Committee review and will now be considered by the House of Representatives. Continue Reading
Tip 24 Jun 2021

A CIO's guide to legacy system modernization

For CIOs, understanding what legacy system modernization entails, when it's necessary and which approaches are right for their needs leads to optimal performance in the enterprise. Continue Reading
Feature 18 Jun 2021

9 digital experience monitoring vendors to watch

Demand for monitoring and managing digital experiences is growing. Knowing the vendors and products available to businesses will help leaders make the right choice. Continue Reading
Tip 17 Jun 2021

What is the hidden cost of maintaining legacy systems?

One of the main factors when deciding whether to keep or replace legacy systems is determining the cost. Here we dive into five of the hidden costs CIOs should be aware of today. Continue Reading
News 16 Jun 2021

Senators push Amazon, Google on connected IoT device market

During a Senate subcommittee antitrust hearing, Amazon and Google claimed to be making their connected IoT devices more interoperable. Others disagreed. Continue Reading
Tip 16 Jun 2021

4 tips for CIOs managing agile teams

By definition, agile teams are flexible and potentially tough to predict. So, how do you manage them? Here are four tips to help CIOs and other IT leaders get started. Continue Reading
News 14 Jun 2021

5 antitrust reform bills look to rein in big tech

A House subcommittee introduced a group of antitrust reform bills that could reshape how companies like Google, Apple, Amazon and Facebook do business. Continue Reading
News 14 Jun 2021

Federal data privacy legislation could benefit U.S. economy

Data privacy laws are becoming part of a 'modern economy,' according to Google's Kate Charlet, director for data governance. Continue Reading
Tip 11 Jun 2021

5 tips to successfully implement blockchain for businesses

Learning how to implement blockchain requires a clear understanding of the technology's decentralized ecosystem. Following these guidelines will help simplify your approach. Continue Reading
Feature 10 Jun 2021

Blockchain for businesses: The ultimate enterprise guide

Enterprise blockchain projects can easily run aground without the right navigational tools. Our in-depth guide will help ensure safe passage. Continue Reading
Feature 09 Jun 2021

Navigating 7 digital experience monitoring challenges

Evaluating both customer and employee digital experience is increasingly valuable in the enterprise. Leaders will need to plan for the challenges that come with this new technology. Continue Reading
Feature 07 Jun 2021

HealthBridge Financial banks on AWS, Boomi to build business

Startup HealthBridge Financial used cloud-only infrastructure and Boomi's iPaaS to launch and scale its business of providing a second-payer benefit option for employers. Continue Reading
Feature 04 Jun 2021

7 must-know blockchain trends

Blockchain-driven tokenization, identity management and decentralized finance are poised to transform business -- to say nothing of cryptocurrency's newfound credibility. Continue Reading
Feature 02 Jun 2021

Top 10 benefits of blockchain technology for business

Blockchain's unique characteristics address many business issues. Here are 10 important benefits of blockchain and examples of the industries that are taking advantage of them. Continue Reading
Tip 01 Jun 2021

Permissioned vs. permissionless blockchains: Key differences

Deciding whether people need permission to be on your blockchain network is just the first big architectural decision in deploying distributed ledger technologies. Continue Reading
Tip 01 Jun 2021

8 blockchain security risks to weigh before adoption

Blockchain and smart contracts have their own unique vulnerabilities. But poor code testing, cryptographic keys and generic network attacks will get you, too. Continue Reading
Feature 01 Jun 2021

Today's blockchain use cases and industry applications

Though far from a mature technology, blockchain is gaining prominence as a sound and highly secure method of conducting myriad transactions in multiple applications and industries. Continue Reading
News 28 May 2021

For big tech regulation, a hammer may not be the answer

Experts believe breaking up big tech companies does more harm than good. Other, light-handed approaches, including third-party audits of algorithms, might be better. Continue Reading
Guest Post 28 May 2021

Technology is the easy part, it's the process of change that's hard

CIOs may have a handle on harnessing technology, but to truly be digital IT leaders, they need to focus on the multifaceted process of business transformation. Continue Reading
Tip 27 May 2021

5 challenges with blockchain adoption and how to avoid them

Organizations tend to face the same hurdles when they try to implement blockchain. Knowing what they are could be the first big step to overcoming them on the road to success. Continue Reading
News 26 May 2021

Winning CIOs crack the code of business-IT alignment

The five finalists for the 2021 MIT Sloan CIO Leadership Award have hit upon a straightforward way to achieve business-IT alignment: Be the business. Continue Reading
Guest Post 26 May 2021

Uneven tech forecasts and the downstream impact on talent

Business leaders need to consider how today's 'uneven' economy is impacting talent in the tech space and why they should continue investing in human capital. Here's why. Continue Reading
News 25 May 2021

Amazon hit with antitrust lawsuit

Amazon is facing an antitrust lawsuit for fixing retail product prices. Experts said the argument likely won't hold up and Amazon will fight it 'tooth and nail.' Continue Reading
Feature 25 May 2021

8 blockchain-as-a-service providers to have on your radar

You don't have to build your blockchain project from the ground up. These cloud-based service providers can provide the infrastructure, networking and development tools you need. Continue Reading
Feature 25 May 2021

6 alternatives to blockchain for businesses to consider

Technologies like cloud storage and distributed databases provide some of blockchain's data-integrity and reliability advantages with fewer performance, efficiency and cost issues. Continue Reading
Tip 24 May 2021

An adequacy audit checklist to assess project performance

Adequacy audits are conducted to assess the efficacy of IT system controls and identify areas for performance or other improvements. Use this audit checklist to get started. Continue Reading
News 21 May 2021

Tim Cook takes stand in Apple, Epic lawsuit

Apple CEO Tim Cook faced questions from both Epic Games and Judge Yvonne Gonzalez Rogers over Apple's App Store practices. Continue Reading
Feature 20 May 2021

What CIOs need to know about digital experience monitoring

As evaluating user and employee digital experience becomes more common, CIOs need to learn how the technologies work and what they stand to gain by implementing DEM. Continue Reading
Tip 19 May 2021

5 tips on how to build agile teams in the new workplace

As business leaders begin looking into ways to become more agile in the workplace, we're diving into how they can effectively create agile teams for any given project. Continue Reading
Tip 18 May 2021

4 agile team best practices to follow in the enterprise

Agile teams can help businesses respond to change more quickly, which is crucial in today's digital age. According to experts, these are the best practices to follow. Continue Reading
Report 17 May 2021

Ultimate guide to RPA (robotic process automation)

This comprehensive guide to robotic process automation explains what RPA is, where it's being deployed and how this disruptive technology is changing how work gets done. Continue Reading
Feature 14 May 2021

RPA vs. cognitive automation: What are the key differences?

CIOs are now relying on cognitive automation and RPA to improve business processes more than ever before. Here are the important distinctions between the two technologies. Continue Reading
Guest Post 14 May 2021

Rethink IT performance management with a simplified, objective approach

Performance management can be daunting for IT organizations but it doesn't have to be. Here's how business execs can take on a more simplified, objective and effective approach. Continue Reading
Feature 11 May 2021

What's the difference between RPA and IPA?

RPA and IPA can work in tandem to expand the scope of your process automation strategy. But first, it's important to understand their key differences. Continue Reading
Tip 11 May 2021

RPA vs. BPA vs. DPA: Compare process automation technologies

Enterprise leaders have a choice of business process automation technologies. We delve into three top options and zero in on key differences. Continue Reading
News 07 May 2021

Antitrust enforcement needs money not reform, experts say

Antitrust experts said amending merger and acquisition laws would hamper competition. Instead, agencies should be better funded to expand on the work they're already doing. Continue Reading
Feature 07 May 2021

With accelerated digital transformation, less is more

Ramping up digital transformation to take on problems such as COVID-19 shouldn't mean running up huge numbers of projects. CIOs argue for a focused approach and crystalized tech. Continue Reading
News 30 Apr 2021

EU charges Apple with antitrust violations

The European Union is charging Apple with App Store antitrust violations. The charges stem from a 2019 complaint filed by Spotify. Continue Reading
Feature 29 Apr 2021

What are the benefits of cognitive automation?

As CIOs embrace more automation tools like RPA, they should also consider utilizing cognitive automation for higher-level tasks to further improve business processes. Here's why. Continue Reading
News 27 Apr 2021

Social media algorithms under Senate microscope

Social media algorithms, like those from Facebook, Twitter and YouTube, have created economies and sowed misinformation. Senators want to know how they should be legislated. Continue Reading
Tip 26 Apr 2021

4 benefits of cross-functional agile teams

As organizations are adopting more agile practices, we're diving into how they can benefit from creating cross-functional agile teams across multiple departments. Continue Reading
Feature 23 Apr 2021

National Grid CIO champions data-driven business strategy

Andi Karaboutis, group chief information and digital officer at National Grid, discusses the ways in which she's utilizing data and emerging tech like AI to fuel business growth. Continue Reading
Feature 23 Apr 2021

The future of e-commerce: Trends, tips, traps to avoid

The term 'e-commerce' has been around for decades. What does it mean for today's businesses? Not what it did in the 1990s -- or even a mere 12 months ago. Continue Reading
News 22 Apr 2021

Apple App Store, Google Play scrutinized in antitrust hearing

Spotify, Tile and Match spoke against Apple and Google's app store practices during an antitrust hearing Wednesday. Continue Reading
Feature 21 Apr 2021

CIO role post-pandemic is 'opportunity of a lifetime'

What is the CIO's role in 2021? Genpact's Sanjay Srivastava, a speaker at this year's MIT Sloan CIO Symposium, says CIOs are becoming 'co-creators' of new business models. Continue Reading
Feature 16 Apr 2021

Hybrid care is healthcare's future

Hybrid care is neither digital nor physical, neither in-office nor at home. Instead, it's a little of everything, and one health IT leader thinks it's where healthcare is headed. Continue Reading
Feature 16 Apr 2021

Replacing vs. maintaining legacy systems

As CIOs embrace more digital technologies, it's important that they determine the current status of their legacy systems and whether it's worth upgrading or maintaining them. Continue Reading
Feature 15 Apr 2021

Managing cybersecurity during the pandemic and in the new digital age

Roota Almeida, CISO at Delta Dental of New Jersey and Delta Dental of Connecticut, talks about the cybersecurity threats she's seen over the last year and how she's effectively managing her security team. Continue Reading
Feature 12 Apr 2021

Enterprise architecture has business's ear at Scottish Water

Scottish Water's enterprise architecture team leader discusses how engaging with business leaders and software tools can help with digital transformation initiatives. Continue Reading
Guest Post 09 Apr 2021

4 IT contract negotiation strategies to drive value in 2021

To ensure businesses today can effectively save costs through IT sourcing and outsourcing, we're offering four tips for IT leaders to consider when in negotiations with providers. Continue Reading
Guest Post 07 Apr 2021

Turning data into actionable insights with machine learning

To help make better use of data and analytics, we're diving into how companies can infuse ML-produced actionable insights into their decision-making workflows. Continue Reading
Feature 06 Apr 2021

Evolving role of the CIO key to the future of work

Allan Tate, executive chair of the MIT Sloan CIO Symposium, explains how the pandemic pushed CIOs to the forefront as enterprises scrambled to adapt to a new normal. Continue Reading
Podcast 30 Mar 2021

What is the status of quantum computing for business?

In this episode of Today I Learned (about data), we discuss the status of quantum computing, its current challenges and when businesses can expect to use it in their day-to-day operations. Continue Reading
Tip 22 Mar 2021

Why digital transformations fail: Top 6 reasons

Digital transformation is essential to business survival, but companies keep failing at it. Find out why and what organizations can do to avoid the missteps that sabotage success. Continue Reading
Feature 22 Mar 2021

How to measure the success of agile transformation

In his new book 'Sooner, Safer, Happier,' Jonathan Smart dives into the ways in which organizations can achieve better outcomes through business agility. Continue Reading
Tip 18 Mar 2021

5 ways to gain the financial benefits of cloud computing

For organizations migrating to the cloud, we've compiled a list of the top strategies to use to ensure they're saving on costs along the way. Continue Reading
Tip 10 Mar 2021

10 digital transformation benefits for business

Businesses cite efficiency, resiliency, productivity, ROI and competitive advantage as critical reasons to digitally transform their operations in the wake of COVID-19 disruptions. Continue Reading
Feature 10 Mar 2021

Ultimate guide to digital transformation for enterprise leaders

This in-depth guide explains what digital transformation is, why it is important and how enterprises can successfully transition to this new business paradigm. Continue Reading
Feature 09 Mar 2021

7 online digital transformation courses and certifications

We've compiled a list of the best paid online digital transformation courses and certification programs for business leaders seeking to gain a competitive edge in the digital age. Continue Reading
Tip 09 Mar 2021

4 examples of digital transformation success in business

Searching out role models for your digital transformation initiative? We outline the steps taken by four masters of digital transformation and explain what you can learn from them. Continue Reading
Tip 09 Mar 2021

14 need-to-know tips for digital transformation success

What separates a successful digital transformation implementation from a recipe for disaster? These 14 tips will help ensure your DX efforts result in business improvement. Continue Reading
Tip 09 Mar 2021

10 ways the pandemic changed digital transformation

The pandemic has brought lasting changes to how companies do business. Here are 10 important ways in which COVID-19 affected digital transformation initiatives. Continue Reading
Tip 09 Mar 2021

Top 3 digital transformation challenges and how to solve them

Heading into 2021, IT leaders must take the reins of their organizations' digital transformation efforts. Bestselling author Isaac Sacolick outlines the primary challenges organizations face and how to solve them. Continue Reading
Tip 08 Mar 2021

The importance of culture in digital transformation

Trying to accomplish digital transformation without the right culture could result in failure to launch. Here are five steps you need to take to get off the ground. Continue Reading
Tip 08 Mar 2021

6 tips for digital transformation budget planning

Digital transformation budgets require different processes than traditional business or IT budgets. Here's what to bear in mind when budgeting for DX. Continue Reading
Tip 08 Mar 2021

Build a digital transformation roadmap in 6 steps

Digital transformation, done right, is the key to business survival. Build a roadmap to digital business model success by following this in-depth, six-step template. Continue Reading
Tip 05 Mar 2021

How to measure and improve digital transformation ROI

Demonstrating a compelling ROI on digital transformation initiatives is vital to securing business support and ongoing funding for additional projects. These 9 tips will help. Continue Reading
Feature 04 Mar 2021

Racial, gender diversity in tech improving at a glacial pace

The tech industry has made some progress in improving gender diversity in recent years, but some populations have been excluded from this progress. Continue Reading
Feature 02 Mar 2021

The future of trust will be built on data transparency

In a digital economy fueled by AI, data transparency is the new currency. Learn what IT leaders must do to bring trust and transparency to the enterprise, now and into the future. Continue Reading
Feature 01 Mar 2021

What are the advantages and disadvantages of RPA?

While RPA offers several benefits in the enterprise, there are also a few drawbacks. According to experts, these are the top eight pros and five cons of RPA for organizations to consider. Continue Reading
News 25 Feb 2021

Texas power outage flags need to revisit business continuity

Freezing conditions that caused Texas power outages affected businesses well beyond the state's borders, prompting a need for business continuity plans to be revisited. Continue Reading
Guest Post 24 Feb 2021

4 ways to measure digital experience to drive tech optimization

As organizations adopt more technologies to strengthen business processes, it's important they factor in the ways they can measure the digital experience for employees and users. Continue Reading
Tip 22 Feb 2021

Calculating cloud migration costs: What CIOs need to consider

As CIOs make the move to the cloud, they first must ensure they have the budget to do so. Here, we're diving into the pre-migration, migration and post-migration costs to consider. Continue Reading
Tip 19 Feb 2021

4 tips on how to reduce IT infrastructure costs

As organizations reevaluate their budgets to keep up with today's economy, experts provide tips on how they can effectively reduce IT costs. Continue Reading
Guest Post 18 Feb 2021

Digital adoption a key success factor for organizations post-pandemic

Digital adoption platforms are slated to become a crucial aspect within organizations as they continue to undergo digital transformation to thrive in today's market. Here's why. Continue Reading
Tip 16 Feb 2021

7 IT cost optimization strategies for CIOs

We've compiled a list of seven IT cost optimization strategies CIOs can apply to any framework to help reduce costs within their organizations while still enabling business operations. Continue Reading
Tip 12 Feb 2021

5 technology strategy tips for higher education CIOs

Higher education technology strategy isn't a one-size-fits-all, especially now. Here we offer five approaches for CIOs to strengthen operational success across institutions. Continue Reading
Feature 11 Feb 2021

Changes to U.S. antitrust laws could hamper innovation

Antitrust lawsuits and regulatory proposals could have a greater impact on the technology industry than regulators expect. Expert Aurelien Portuese explains why. Continue Reading