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RPA software, partner program updates top 2019 blog posts

As 2019 draws to a close, we’ve rounded up our 10 most-read Channel Marker blog posts from the year. The articles below highlight several technology areas, including robotic process automation (RPA) software, MSP software tools and cybersecurity, as well as moves by channel heavyweights. Stay tuned for more coverage and commentary on Channel Marker in 2020.

1. RPA software may fall short of expectations

Some organizations view RPA software as the tool of choice for their digital transformation efforts. However, Pegasystems’ vice president of digital automation and robotics, Francis Carden, asserted that RPA software deployments pose a range of limitations.

2. Online RPA marketplace expands prospect for ISVs, SIs

Automation Anywhere’s online Bot Store debuted in March 2018 and currently provides more than 500 software bot and digital worker products. The RPA software vendor said it aims to create more Bot Store opportunities for ISVs and systems integrators with a bot-monetization program.

3. ConnectWise acquired by Thoma Bravo, names new CEO

MSP software company ConnectWise had a busy 2019. In February, ConnectWise agreed to be acquired by private equity investment firm Thoma Bravo. As a result, ConnectWise named a new CEO and restructured. Later in the year, ConnectWise revealed it would acquire rival Continuum, also owned by Thoma Bravo.

4. Dell EMC enters FY20 confident in channel approach

Dell EMC headed into its 2019 Global Partner Summit boasting healthy channel sales. Cheryl Cook, senior vice president of global partner marketing at Dell EMC, attributed the company’s positive financial results to its consistent channel strategy and partner program.

5. Digital transformation hits snags, empowering IT consultants

Enterprise digital transformation projects are plagued by organizational and technology challenges, according to multiple studies. The troubled state of these projects provides a clear role for IT consultants, which can help organizations navigate the many options and potential pitfalls.

6. IBM doubles-down on ecosystem strategy

IBM continued to invest in channel resources to support a variety of partner business models. New developments included a partner matchmaking tool to encourage collaboration, a program for managed security service providers, and partner training updates.

7. Citrix’s cloud transition gets boost from partners

Citrix partners are contributing to the company’s expansion beyond its traditional virtualization products and into cloud and subscription-based services. The types of partners involved in Citrix’s cloud business run the gamut from large global systems integrators to services providers in the SMB space.

8. MSPs find new tool option in ServiceNow, LogicMonitor

MSPs have a new option for deploying software to automate their core functions. Instead of using best-in-class systems or integrated MSP software suites, some MSPs have paired ServiceNow’s IT service management product with LogicMonitor’s performance monitoring technology.

9. Cybersecurity rises to the top of customers’ concerns

Cybersecurity became a front-and-center issue for channel partners and their customers in 2019. A study by Insight Enterprise Inc. reinforced the demand for cybersecurity expertise, as IT professionals ranked security as the top challenge in several IT areas.

10. Dell Technologies program updates highlight cross-selling potential

Dell Technologies said its partners are benefiting from the cross-selling potential of the company’s broad technology portfolio. According to Winslow Technology Group, a Dell partner, the tighter integration of Dell’s strategically aligned businesses is a boon for its business.

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