New & Notable

SaaSpocalypse? Maybe not, but SaaS applications are changing

It's unlikely that SaaS is undergoing an extinction-level event, IT leaders say, but AI is disrupting software in ways that enterprises must learn to navigate effectively.

Observability's role in mitigating IT security risks

Observability expands IT security beyond traditional monitoring, enabling deeper threat detection, predictive risk insight, faster response and stronger forensics.

How proactive observability transforms IT operations

Proactive observability replaces reactive monitoring with AI-driven, full-stack visibility that predicts degradation, reduces downtime, speeds resolution and aligns IT performance.

ServiceNow touts AI governance for its Autonomous Workforce

As an enterprise trust gap persists for autonomous AI agents, ServiceNow pledges strong platform controls for a new set of specialist agents, beginning with the L1 service desk.

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IT Operations Basics

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    Outlook on IT infrastructure trends, challenges in 2026

    In an age of AI, cyberthreats and outages, having a firm foundation for your technology is critical. Explore IT infrastructure trends and advice to keep your enterprise running.

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    Agentic process automation: The enterprise guide to autonomous AI workflows

    Agentic process automation, also known as agentic automation, is an automation approach that integrates autonomous AI agents and advanced AI technologies to perform tasks with minimal human intervention.

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    What is hardware security?

    Hardware security is vulnerability protection that comes in the form of a physical device rather than software installed on a computer system's hardware. It also refers to the protection of physical systems from harm.

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