Opinion

Opinion

• Who owns the workflow? Why enterprises are managing the wrong thing

  Enterprises manage applications well but often lack owners for cross-functional workflows. AI automation reveals that application ownership alone doesn't ensure business outcomes.  Continue Reading

• Over 600 CVEs: Mythos' effect on vulnerability and patch management

  Microsoft's July Patch Tuesday broke records by addressing over 600 CVEs. What does this reveal about the effect that AI models have on vulnerability and patch management?  Continue Reading

• Cross-category governance is the next software challenge

  As software work crosses ERP, HR, CX, collaboration and EUC systems, governance must follow the data, workflows and outcomes.  Continue Reading

• Enterprise software is harder to manage by category

  Enterprise software categories still matter, but more work, data and risk now move between them. Strategy must account for the blur.  Continue Reading

• Customer service AI pricing just turned into the biggest shell game

  For buyers, picking customer service tech might feel closer to playing a shell game than the traditional enterprise IT RFP process.  Continue Reading

• Who do you trust? HR's conflicted role in the AI disruption

  The SHRM conference highlighted HR's balancing act: calming AI job-loss fears and upskilling workers while carrying out CEO plans to cut labor costs and boost the bottom line.  Continue Reading

• What browser research tells us about the app landscape

  New Omdia research reveals Windows apps still outnumber browser apps in organizations, while unmanaged browsers like Safari and Firefox create potential security blind spots.  Continue Reading

• Canva is showing us a glimpse of knowledge work's future

  With Canva AI 2.0, the company appears to be evolving from a design tool into a full-fledged, AI‑powered productivity platform that could reshape knowledge work.  Continue Reading

• RSAC 2026: End-user AI agents are here, but invisible

  Agentic AI dominated RSAC 2026 as vendors grappled with invisible AI usage, shadow tools, unsecured end‑user agents and a renewed focus on the endpoint.  Continue Reading

• IT's budgetary nightmare: Tech buyers face AI pricing variance

  Did HubSpot just fix AI pricing?  Continue Reading

• Narayen ushered Adobe out of diskettes all the way to the AI era

  Shantanu Narayen made history in his 18-year run as Adobe CEO.  Continue Reading

• Apple just went down-market with MacBook Neo

  The $599 MacBook Neo marks Apple's push into budget laptops, offering basic specs but a strong ecosystem pitch to first‑time Mac users.  Continue Reading

• The promise and concern around end-user AI second brains

  Human-delegated AI agents and "second brains" could transform knowledge work, but only if IT can balance governance, data security and rising shadow AI risks.  Continue Reading

• Potential Salesforce pricing reset latest sign of 'SaaSpocalypse'

  What on earth is an Agentic Work Unit?  Continue Reading

• Will 2026 be the year deepfakes go mainstream?

  Deepfakes are now so easy to create that anyone with a browser can make one. With cheap tools and abundant data, 2026 could be the year they go from novelty to mainstream threat.  Continue Reading

• Should enterprises upgrade to Windows 11 now?

  With Windows 10 end of support now past, enterprises must evaluate whether to upgrade to Windows 11 based on hardware readiness, application compatibility and lifecycle planning.  Continue Reading

• Salesforce layoffs continue as high-ranking executives leave

  Salesforce lays off more, turnover hits the top echelons, and Benioff's ICE wisecracks draw fire from the employees who remain.  Continue Reading

• New PCs, laptops and unique form factors at CES 2026

  At CES 2026, the annual consumer electronics show, Dell, HP and Lenovo unveiled announcements in enterprise PCs, creative monitors and new device form factors.  Continue Reading

• How AI and the browser will change end-user IT in 2026

  Looking ahead to 2026, the end-user IT landscape will shift in subtle but critical ways. Here's what to expect, from prompt security to browsers, productivity and autonomous IT.  Continue Reading

• At this juncture, AI's influence on e-commerce is still muddy

  The bottom line: AI is driving some sales, but it's hard to quantify.  Continue Reading

• OpenText's agentic AI glow-up

  While OpenText has talked AI agents before, its new vision is a radical departure.  Continue Reading

• For Salesforce, is Ohana over?

  Benioff gets blasted by everyone -- except Elon Musk.  Continue Reading

• Your browser is an AI-enabled OS, so secure it like one

  With AI capabilities and 87+ browser-based apps per organization, browsers have evolved into OSes that demand enterprise-grade security and management strategies.  Continue Reading

• Nvidia's $5 billion investment gives Intel a shot in the arm

  Nvidia's strategic $5 billion investment gives the GPU giant access to Intel's customer base while providing Intel with much-needed support in the competitive AI market.  Continue Reading

• Omnissa found its voice in the post-VMware era

  Omnissa One 2025 highlighted developments like App Volumes for physical devices and server management in Workspace One. This is a big shift from previous vague announcements.  Continue Reading

• 3 eye-catching vendor announcements from Black Hat

  At Black Hat 2025, some vendors had intriguing acquisitions and announcements in the realms of shadow AI, unmanaged devices and browser security.  Continue Reading

• With shadow AI, sometimes the cure is worse than the disease

  Organizations need to implement policies and restrictions around AI productivity tools, but they also need to make sure the policy isn't causing more harm than good.  Continue Reading

• The brutal customer experience lesson of Nike's RTFKT NFTs

  Nike sinks as Adidas rises in the NFT world.  Continue Reading

• End users can code with AI, but IT must be wary

  The scale and speed of generative AI coding -- known as vibe coding -- are powerful, but users might be misapplying this technology to create efficiency and security problems.  Continue Reading

• 3 EUC security topics I'll be looking for at RSAC 2025

  There will be a ton of security topics that RSA Conference-goers can check out, but IT admins should be aware of three common themes surrounding email and endpoints.  Continue Reading

• Canva: The business productivity app flying under IT's radar

  Don't know what Canva is? Your employees do -- and they probably use it for work.  Continue Reading

• AI and video conferencing come together at Enterprise Connect

  While AI seemed like the star of the show at Enterprise Connect, video is still a key technology for UC buyers. Explore the top video trends from the conference.  Continue Reading

• Who owns Omnissa and what's next for this vendor?

  As VMware customers adjust to Omnissa, they might want a deeper understanding of who exactly owns the vendor and how the company is structured.  Continue Reading

• How ESET is using AI PCs to boost endpoint security

  While AI PCs show legitimate promise, the rock-solid use cases haven't been as prominent. However, security vendor ESET is showing more concrete applications of this technology.  Continue Reading

• Security could be the use case AI PCs need

  AI PCs have struggled to find a perfect use case, but the need for stronger security systems on local desktops, along with agentic AI might end that struggle.  Continue Reading

• What comes next after AI agents? We had to ask

  Agentic AI is so 2024. What's next?  Continue Reading

• How to block and delete sideloaded apps on iOS and Android

  Despite the security risks, it's easy and common for users to download third-party mobile apps. To keep sideloaded apps off of end-user devices, IT must employ management tools.  Continue Reading

• How to sideload iOS apps and why it's dangerous

  IT professionals might think the hassle of jailbreaking a device deters users from sideloading iOS apps. Learn the other methods users turn to and why it's still dangerous.  Continue Reading

• Marketers, stand down if your company cancels DEI programs

  Boycott or buycott, marketers need to sit this one out.  Continue Reading

• Retailers' animosity toward AWS cloud appears to thaw

  AWS still has a ways to go to woo some retailers, but it's clear the company's no longer excluded by all.  Continue Reading

• Trump's H-1B dilemma: Musk vs. MAGA

  Few government programs have affected U.S. IT workers as deeply as H-1B. As Trump takes office, his administration must weigh worker concerns against Elon Musk's agenda.  Continue Reading

• My 2 months switching from Mac to Windows

  As a longtime Mac user, I thought it would be worthwhile to try out an extended trial period with Windows. These are my takeaways after two months.  Continue Reading

• What it's like to use a Dell Qualcomm AI PC for 2 months

  As a longtime Mac user, the transition to any sort of Windows device would present a challenge. But the move to an AI PC presents even more growing pains and opportunities.  Continue Reading

• FTC's Click to Cancel movement likely here to stay

  The FTC's Click to Cancel plan has staying power because numerous states are involved in the movement.  Continue Reading

• Omnissa-CrowdStrike union reunites management and security

  Organizations have growing security and management needs, so partnerships between vendors such as the Omnissa-CrowdStrike partnership provide necessary synergy for IT staff.  Continue Reading

• FTC's quixotic quest to fix CX with Click to Cancel rule

  The Biden administration strives to improve CX with a rule that goes in effect in 180 days. What could possibly go wrong? People, process, tech and a U.S. election.  Continue Reading

• Benioff: Self-driving taxis part of autonomous AI's 'moment'

  With GenAI powering Salesforce's new autonomous CX agents and Waymo's fleet of self-driving taxis around San Francisco, AI is having a 'moment.'  Continue Reading

• Kamala Harris is repeating Hillary Clinton's H-1B mistake

  Kamala Harris, backed by Silicon Valley VCs, might overlook H-1B concerns like Hillary Clinton did in 2016, which could affect her presidential bid, especially in key swing states.  Continue Reading

• Generative AI tools are here, but who's using them?

  Generative AI has much promise. But the road between here and delivering on those promises looks to be a lot longer than when ChatGPT first dropped in November 2022.  Continue Reading

• By acquiring Cameyo, Google fully commits to enterprise EUC

  With the acquisition of Cameyo, Google puts ChromeOS into consideration in enterprises alongside thin clients, repurposed PCs or even laptops running Windows.  Continue Reading

• VMware EUC is now Omnissa: What we know so far

  VMware EUC users waiting to see where the products would land after Broadcom's divestiture now have some answers.  Continue Reading

• Microsoft Copilot+ AI PCs turn up the heat on Apple

  Microsoft, with the help of Qualcomm, might have finally delivered a device that will cause users to reconsider their Apple endpoint device purchase next time around.  Continue Reading

• Generative AI's role in the rebirth of knowledge management

  Generative AI could help organizations realize the tacit knowledge-sharing benefits that were touted in the late 1990s for the discipline of knowledge management.  Continue Reading

• AI PCs need apps with broad use cases to gain traction

  There are many ways local AI on PC hardware can help users, but the broader use cases aren't there yet. Learn about the emerging AI PC market and where it still needs to grow.  Continue Reading

• Reviewing the features of Copilot for Microsoft 365

  Copilot and Microsoft 365 is a promising partnership. But the license price tag may cause second thoughts, so it's important to learn Copilot's features and use cases.  Continue Reading

• Windows XP EOL anniversary: 10 years of endpoint evolution

  Windows XP EOL meant upgrading to Windows 7, but times have changed. IT pros can use the next upgrade cycle as an opportunity to reevaluate endpoints and consider DaaS or AI PCs.  Continue Reading

• IT leaders curb GenAI enthusiasm at Enterprise Connect

  IT leaders at Enterprise Connect expressed enthusiasm for GenAI experimentation in customer experience as well as circumspection that vendors should take on board.  Continue Reading

• Salesforce TDX reveals how consumer and enterprise AI differ

  The soaraway success of GenAI chatbots has obscured how enterprise AI differs from consumer AI. Salesforce's TDX developer conference threw those differences into some relief.  Continue Reading

• First thoughts on VMware EUC sale to private equity firm KKR

  Broadcom's sale of VMware EUC to private equity firm KKR will likely mean big changes, but the deal shouldn't be compared to Citrix's sale to Vista. Here's why.  Continue Reading

• 11 more alternative desktop and app virtualization vendors

  Many organizations turn to the biggest desktop virtualization vendors for size and scale reasons, but smaller vendors that occupy a niche are worth knowing as well.  Continue Reading

• How contact center modernization plays into AI strategies

  Contact center workers want to work in different ways, so more leaders are experimenting with GenAI. ESG research explores the maturity of contact center tech.  Continue Reading

• Build that elusive, winning generative AI business strategy

  Analysts explain why so few enterprises can come up with generative AI strategies that can prove its value in hard dollars. Spoiler alert: First you need a problem to solve.  Continue Reading

• VDI alternatives to Citrix and VMware for remote work

  Many organizations will go with remote and virtual desktop services from Citrix, Microsoft and VMware, but there are many alternatives on the market. Check out these 11 vendors.  Continue Reading

• Broadcom intends to divest VMware EUC: What's next?

  Broadcom officially intends to divest itself of VMware EUC, leaving questions about where the end user computing division and VMware's desktop technologies might land.  Continue Reading

• Tanium aims to be first with autonomous endpoint management

  The new term 'autonomous endpoint management' aims to offer IT teams AI-driven automation that can improve employee experience and simplify device administration.  Continue Reading

• Amazon thin client spurs conversation about replacing laptops

  AWS bowed a new entry into the thin client space, which appeals to a limited audience of Amazon WorkSpaces-based orgs. What we really want is to ditch the work laptop for good.  Continue Reading

• Amazon makes waves with a new… thin client?

  The new thin client combines the third-generation Fire TV Cube with a newly-built thin client operating system called Fire TV enterprise edition.  Continue Reading

• What happens to VMware EUC and Carbon Black under Broadcom?

  Following the acquisition of VMware, there are a number of directions Broadcom could go with VMware's end user computing and Carbon Black business units.  Continue Reading

• Microsoft Ignite highlights future of AI, customer success

  Advancements in AI will affect businesses and customers alike. Learn about the future of AI from Microsoft Ignite's Analyst Day, and how it will affect CX and app development.  Continue Reading

• Microsoft's Copilot AI assistant brings upside, cost and risk

  Microsoft's Copilot AI assistant arrives for office productivity apps. Not everyone's going to buy it at once, and it does come with risks common to all generative AI.  Continue Reading

• Observations from the intersection of UCC and EUC

  End-user computing tends to overlap with numerous other business technologies, such as cloud computing, security and mobility. But one of the areas with the most overlap is UCC.  Continue Reading

• Could the iPhone 15's USB-C port drive device consolidation?

  With the coming of the new iPhone with the USB-C port, organizations might look at this new compatibility feature as the impetus for some changes to their device policies.  Continue Reading

• Redefining DEX: Is user sentiment a requirement?

  DEX technologies focus on ensuring users have the tools and high-performing technology they need. But is it a good idea to rely on user sentiment as a universal metric?  Continue Reading

• 4 ways that I use generative AI as an analyst

  Many use cases for generative AI involve projecting to the future and aren't currently easy to use. However, these four use cases are available currently with generative AI.  Continue Reading

• Google builds Cameyo app virtualization into ChromeOS

  Google removes a significant barrier to ChromeOS adoption by partnering with Cameyo to deliver Windows applications -- SaaS, legacy, custom or otherwise -- natively to Chromebooks.  Continue Reading

• Amazon WorkSpaces finally supports Office 365, but why now?

  Microsoft has finally walked back one very specific angle of its Office 365 licensing policy, allowing enterprises to run it on Amazon WorkSpaces. Will others follow?  Continue Reading

• Windows apps are here to stay, and that's OK

  Windows applications are essential to so many businesses, so IT teams need a comprehensive strategy that can handle all types of applications.  Continue Reading

• PC as a service is an alternative and a complement to DaaS

  When IT teams consider the best way to deploy and manage desktops and endpoints, PCaaS should be a strong consideration to replace or work with desktop virtualization.  Continue Reading

• Meta's Threads erupts as potential customer service channel

  Threads may or may not be a Twitter-killer, but if 100 million people signed up for it in its first five days, your customer service team should consider supporting it -- and fast.  Continue Reading

• Monitor generative AI in customer experiences -- or else

  As marketers and customer service leaders deploy generative AI tools that tech vendors are rapidly commercializing, they should monitor U.S. FTC guidance.  Continue Reading

• A fresh look at business use cases for AR and VR

  AR and VR have matured over the years as technologies, but the business use cases haven't been as sticky. However, the future could hold an unexpected use case -- desktops.  Continue Reading

• Is it time for a new name for thin clients?

  The thin client market has evolved significantly to the point where these endpoints aren't all that thin. Find out the case for renaming these devices to 'rich clients.'  Continue Reading

• Absorb, acclimate and aspire at Enterprise Connect 2023

  Innovation was the highlight of Enterprise Connect 2023, with advancements in interoperability, AI and CRM. But the conference also stressed where vendors must widen their reach.  Continue Reading

• Calculating sustainability and emissions for VDI and DaaS

  Though VDI and DaaS are both desktop virtualization services, their sustainability can differ significantly, so business leaders should learn how to calculate their emissions.  Continue Reading

• Forecasting VDI trends and the future of the market

  VDI was once thought to be the future of managing desktops, but at times it can feel like a relic. However, VDI has certain characteristics that ensure it's here to stay.  Continue Reading

• Customer service drives retention, operational efficiency

  In times like these, organizations often prioritize and invest in service and support, as they need technology that helps retain customers. New data shows it is happening again.  Continue Reading

• Are devices that run only Microsoft Teams in our future?

  Microsoft Teams has consistently grown and added new functionality, so what's next for this feature-rich platform? Maybe a dedicated device for Teams could be in the future.  Continue Reading

• How ChatGPT might change HR's job

  HR tech companies are racing to find ways to use LLMs, which can speed up tasks such as writing communications. But the technology comes with risks and a need for human oversight.  Continue Reading

• How generative AI will sink or swim in customer service

  Generative AI may have captured the tech world's mindshare, but it will have to be commercialized well for customer service applications in the contact center.  Continue Reading

• Translating the experience optimization products' acronyms

  When organizations look for software and services that can help monitor users, customers and IT system functionality, they need to learn what DEX, EUEM and other terms mean.  Continue Reading

• Will Windows 11 become a subscription-only service?

  There are several ways to handle Windows 11 licensing, only some of which are truly subscription-based. Find out what the landscape is for Windows licensing moving forward.  Continue Reading

• Understand the emerging digital employee experience market

  The emerging market of digital employee experience is a very broad concept with many components and several major players touching different aspects of this process.  Continue Reading

• Despite layoffs, H-1B work visa demand will stay high

  The U.S. government's 85,000 H-1B work visa cap will be exceeded this year, despite the increasing number of tech industry layoffs. That's what history tells us.  Continue Reading

• AI bots lack one critical skill for customer service jobs

  Experts -- including ChatGPT itself -- debate the extent to which customer service AI tools can help contact center agents amid rising demand and high turnover rates.  Continue Reading

• The enterprise endpoint device market heading into 2023

  Modern enterprise organizations have numerous options to choose from on the endpoint market. Learn about some of the main offerings that business leaders should consider.  Continue Reading

• What a Republican Congress means for the H-1B visa

  Many House Republicans support raising the H-1B minimum salary to $110,000 and distributing visas on the basis of salary, with the highest salaries first in line.  Continue Reading

• Analyzing the chaos in the desktop virtualization market

  From major acquisitions to brand-new product launches and rebrands, Citrix, Microsoft and VMware have been shaking up the desktop virtualization space.  Continue Reading

• Salesforce's Marc Benioff and Bret Taylor the latest co-CEO trial

  Some software companies rule their worlds with co-CEOs for years. Other co-CEO arrangements don't last long. We consider the future of Salesforce's current chief executive duo.  Continue Reading

• NFTs can boost customer loyalty -- if people would chill out

  Starbucks launched an NFT loyalty program, which could change the public's -- and marketers' -- attitude toward the technology. But most people still have reservations.  Continue Reading

• The Readability Consortium's lessons for marketing content

  The University of Central Florida, Adobe and Google band together to study digital readability. Those who create marketing content can get an edge if they pay close attention.  Continue Reading