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Best practices for field service: working efficiently, safely and intelligently using augmented real
The field service workforce is changing, as many organizations deal with aging expert technicians retiring and having valuable (tribal) knowledge leave with them.
How do organizations manage skills gap, ramp knowledge transfer, and enable the new workforce to be successful?
Combining augmented reality and mobile field service management applications can better enable technicians in the field with tools to assist in this changing landscape while providing greater ability to collaborate and resolve complex issues faster.
Hear experts from ServiceNow, Xerox, and CareAR as they share how enterprise augmented reality and field service management applications are being used in conjunction to drive efficient and safe field service by making expertise accessible for technicians or customers on-site to provide remote support.
See how technicians can easily access expertise and information they need to successfully complete tasks via integrated mobile applications.
Key Takeaways:
- Learn how to set your field service technicians up for success in a rapidly changing world
- Capture expert knowledge and easily share it with others
- Get faster first-call resolutions
- Deflect unnecessary dispatches
Featured speakers:
Sam Walcberg, CEO, CareAR
Steve Bandrowczak, Chief Operations Officer, Xerox
Nikki Narang, Sr. Principal Product Manager, ServiceNow
