Customer Experience
Login Register
Explore the Network
  • TechTarget Network
  • Content Management
  • Unified Communications
  • Data Management
  • Artificial Intelligence
  • ERP
  • Customer Experience
    • CRM Tools & Strategy
    • Customer Data Management
    • Customer Experience Management
    • Customer Service & Contact Center
    • E-Commerce
    • More Topics
      • Marketing & Sales
    Other Content
    • News
    • Features
    • Tips
    • Webinars
    • 2024 IT Salary Survey Results
    • Sponsored Sites
    • More
      • Answers
      • Conference Guides
      • Definitions
      • Opinions
      • Podcasts
      • Quizzes
      • Tech Accelerators
      • Tutorials
      • Videos
  • Follow:

Customer Experience Definitions

  • Share this item with your network:
Search Definitions
Most Recent Definitions
  • What is field service management (FSM)?
  • What are customer service and support?
  • What is quality of experience (QoE or QoX)?
  • What is voice of the customer? A guide to VOC Strategy
  • What is high-touch customer service?
  • 1
  • 2
Latest TechTarget resources
  • Content Management
  • Unified Communications
  • Data Management
  • Enterprise AI
  • ERP
Search Content Management
  • CMS and e-commerce: How they differ and work together

    Understanding the differences between CMSes and e-commerce platforms is vital for businesses. Yet, together, they help companies ...

  • 8 Drupal security best practices

    Drupal offers advanced security features, but admins must know how to implement and configure them. Best practices include using ...

  • 5 steps to integrate a personalization engine into a CMS

    Customer experience is a top focus in the modern business world, and personalized content can go a long way toward delivering ...

Search Unified Communications
  • Webex calling vs. Teams calling: Compare the telephony tools

    Although both products have several similarities, Cisco Webex Calling and Microsoft Teams Phone have key differences around ...

  • How UC can support the return to office

    United communications features are a boon to those working from home, but they also have the potential to woo those workers back ...

  • The difference between Zoom Meetings and Zoom Webinars

    The key differences between Zoom Meetings and Zoom Webinars are attendee size and participation. Compare the two apps to learn ...

Search Data Management
  • Confluent platform update targets performance, simplicity

    The vendor's latest release replaces its coordinating technology to make its tools easier to use and updates its Control Center ...

  • New Actian features target data discoverability, reliability

    Automatically embedded data governance, data product registration on a data marketplace platform and a natural language interface...

  • Why Apache Iceberg is essential for modern data lakehouses

    Organizations adopt Apache Iceberg to build open data lakehouses that support high-performance analytics, multi-cloud strategies ...

Enterprise AI
  • Baidu makes foundation model Ernie 4.5 open source

    The China-based AI vendor has contributed to the open source community before. The release of the family of open models ...

  • ChatGPT advanced AI, but OpenAI faces hurdles in keeping lead

    Model makers disrupted AI, pushing Google to innovate and boosting Microsoft. Yet four years later, enterprises remain loyal to ...

  • Fair use rulings favor Meta and Anthropic but are limited

    While the judges agreed with the fair use argument, it doesn't mean other lawsuits will have the same ruling. It's also likely ...

Search ERP
  • 6 benefits of using 3PL for last-mile delivery

    Partnering with a 3PL provider can help organizations improve supply chain management and ensure effective delivery. Learn other ...

  • 9 generative AI use cases in supply chain

    Generative AI's demand forecasting and inventory optimization abilities, among others, can help companies meet their goals. Learn...

  • 12 steps you need to carry out post-ERP implementation

    Learn the essential steps your project team must take to ensure ERP implementation is successful after the go-live.

  • About Us
  • Editorial Ethics Policy
  • Meet The Editors
  • Contact Us
  • Advertisers
  • Partner with Us
  • Media Kit
  • Corporate Site
  • Contributors
  • Reprints
  • Answers
  • Definitions
  • E-Products
  • Events
  • Features
  • Guides
  • Opinions
  • Photo Stories
  • Quizzes
  • Tips
  • Tutorials
  • Videos

©2025 TechTarget, Inc. d/b/a Informa TechTarget. All Rights Reserved.

Privacy Policy
Cookie Preferences
Cookie Preferences
Do Not Sell or Share My Personal Information

Close