iSTOCK/GETTY IMAGES
How confident are you that your service can deliver during uncertain times to keep your business going?
In this brief, see how to evaluate your customer service, so you can identify and address broken processes and gaps.
Organizations can follow document management best practices, such as defining goals and implementing access control, to organize ...
Document version control can help organizations improve their content management strategies if they choose the right approach, ...
The expanded Contact Center AI (CCAI) is now a full end-to-end platform designed to help companies reimagine customer experiences.
The future of the workplace includes varying return-to-office plans, flexible work locations and AI assistants to help employees ...
Though the vendor already provides monitoring and troubleshooting capabilities, generative AI-powered agents for each aim to make...
Agentic AI applications for data engineering and data science along with a new underlying knowledge engine aim to make data ...
AI agents are trained to perform tasks autonomously. Vendors including Meta, OpenAI and others offer platforms for businesses to ...
The o3 and o4-mini models are supposed to be better than previous models. While they have improved abilities that can be seen as ...
With Velocity Suite, Infor embeds process mining, automation and generative AI into its industry-specific CloudSuite ERP.
MRP II software gives companies much greater control over their scheduling and production processes than MRP software. Learn more...
