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How confident are you that your service can deliver during uncertain times to keep your business going?
In this brief, see how to evaluate your customer service, so you can identify and address broken processes and gaps.
KM programs need a leader who can motivate employees to change their routines. This leader needs a long-term mindset and the ...
Knowledge management teams often include IT professionals and content writers. But at the head, they need a central leader to ...
It can be difficult to make sense of popular cloud communications service models. Compare UCaaS vs. CCaaS vs. CPaaS to understand...
Cisco plans to release generative AI features in the Webex platform and Security Cloud this year. Together, the products tighten ...
Data quality requires accurate and complete data that fits task-based needs. These five steps establish a data quality management...
The update includes support for Databricks' Unity Catalog to enable joint customers to better organize and view datasets that can...
Artificial intelligence is humanlike. There are differences, however, between natural and artificial intelligence. Here are three...
The new funding comes as the generative AI market grows rapidly and investors pour money into companies that build foundation ...
Some companies may need BPM software to supplement their existing ERP system. Learn more about ERP vs. BPM and how these tools ...
TechTarget editors discuss SAP AI announcements and demos unveiled at Sapphire 2023 conferences in Orlando and Barcelona, ...
