Thought Leadership

Customer experience best practices

• The push is on to build the autonomous enterprise

  The concept of an autonomous enterprise is becoming more real as enterprises combine technologies to automate all kinds of human work. Welcome to the 'Autonomous Revolution.'  Continue Reading

  

  By

  • George Lawton

• New enterprise learning tools put employees in control

  The creator economy, peer-based collaborative learning and next-generation content providers are democratizing training and making it more personal -- with a big assist from AI.  Continue Reading

  

  By

  • George Lawton

• Business-led IT strategy casts shadow IT in more positive light

  Traditional shadow IT is giving way to business-led technology deployments that have the IT department's approval. But CIOs must manage the process to avoid problems.  Continue Reading

  

  By

  • Mary K. Pratt

• Cloud-first strategy forces big shift on IT infrastructure, skills

  More and more, IT infrastructure is in the cloud. As organizations adopt cloud-first strategies, forward-looking CIOs are refocusing their teams on new roles and tasks.  Continue Reading

  

  By

  • Stan Gibson, Stan Gibson Communications

• Why you need a total experience strategy to drive CX and EX

  More companies are using a 'total experience' approach to win customers and support employees in the post-pandemic economy. But they won't find a single platform that does it all.  Continue Reading

  

  By

  • Beth Stackpole

• The future of e-commerce: Trends, tips, traps to avoid

  The term 'e-commerce' has been around for decades. What does it mean for today's businesses? Not what it did in the 1990s -- or even a mere 12 months ago.  Continue Reading

  

  By

  • Mary K. Pratt

• Pandemic pushes enterprise connectivity to take a new path

  COVID-19 delivered a connectivity shock to businesses. But savvy network execs were primed -- and are now showing the way forward in 2021 with SD-WAN, 5G and Wi-Fi 6.  Continue Reading

  

  By

  • Stan Gibson, Stan Gibson Communications

• The future of trust will be built on data transparency

  In a digital economy fueled by AI, data transparency is the new currency. Learn what IT leaders must do to bring trust and transparency to the enterprise, now and into the future.  Continue Reading

  

  By

  • George Lawton

• Fueled by new technologies, the future of supply chains is here

  An army of digital technologies like AI, IoT, bots and blockchain will reshape supply chains and add resiliency and transparency in the wake of the pandemic. Learn how.  Continue Reading

  

  By

  • Beth Stackpole

• MSP roles and responsibilities are undergoing rapid change -- here's why

  It's a new era for managed service providers and CIOs. MSPs increasingly act as strategic partners, helping IT teams fulfill the outsized role technology plays in business success.  Continue Reading

  

  By

  • Mary K. Pratt

• Rooting out racism in AI systems -- there's no time to lose

  A confluence of events has made this the right time for enterprises to examine how racism gets embedded in AI systems. Is your leadership up to the challenge?  Continue Reading

  

  By

  • George Lawton

• The rise of 'modern applications': Why you need them

  Flexible, scalable, user-friendly and predominantly cloud-based, modern applications are built for change. Read about the features of modern apps and why your company needs them.  Continue Reading

  

  By

  • Albert McKeon

• The inevitable future of blockchain in the enterprise

  The future of blockchain in the enterprise is still unwritten, but if your organization hasn't started mapping a plan, it's already behind. Here's how to get your bearings.  Continue Reading

  

  By

  • Mary K. Pratt

• Hyperautomation: The most significant RPA trend of 2020

  RPA's usefulness in automating low-level digital work tasks is undeniable, but its most important function may be serving as the gateway to enterprise hyperautomation.  Continue Reading

  

  By

  • George Lawton

• Build a proactive cybersecurity approach that delivers

  Whether it's zero-trust, adaptive security or just plain common sense, IT leaders must embrace an approach to IT security that's proactive, not reactive.  Continue Reading

  

  By

  • Stan Gibson, Stan Gibson Communications

• AI in IT infrastructure transforms how work gets done

  Cutting through the hype around AI has become a major job for IT leaders. Our in-depth guide on where and how to add AI to your IT infrastructure will help.  Continue Reading

  

  By

  • George Lawton

• Build a digital transformation strategy with software at its core

  What is a winning digital transformation strategy? For many companies, it starts with an overhaul of their software environments. Our comprehensive guide explains how it's done.  Continue Reading

  

  By

  • Mary K. Pratt

• The shift to edge computing is happening fast -- here's why

  Whether you call it the Fourth Industrial Revolution or digital transformation, enterprise IT is being changed fast, and forever, and edge computing is a big reason why.  Continue Reading

  

  By

  • Linda Tucci, Industry Editor -- CIO/IT Strategy

• RPA software harnesses the potential of a digital workforce

  RPA software cuts costs, boosts efficiency and frees employees from mind-numbing tasks. But governance challenges must be faced.  Continue Reading

  

  By

  • John Moore, Industry Editor

• High-performance computing use cases and benefits in business

  High-performance computing has moved from the rarified realm of research and government and into the enterprise. Learn how systems are evolving to handle data and deliver profit.  Continue Reading

  

  By

  • Stan Gibson, Stan Gibson Communications