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Asking professionals within the healthcare system to explain what a patient journey looks like these days often yields wildly different responses. But when technology works well, the core goals of healthcare digital transformation usually blossom and benefit patient care. Those goals include a move from paper and faxed records to electronic versions, such as patient bills; a streamlined process from diagnosis to admission, treatment and discharge; and an emphasis on healthier outcomes for patients. Although the transition to electronic health records (EHRs) was an important factor in moving health systems forward technologically, Indu Subaiya, M.D., sees healthcare digital transformation more broadly than simply providers ditching paper in favor of EHRs. Digital transformation is more about integrating EHR data with other applications in near real time and making that information available to patients with an easy-access approach. Subaiya is executive vice president of Health 2.0, which produces market research and organizes ...