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ITSM meets AI: Capabilities, challenges and what's next
AI promises to transform ITSM through automation and intelligence, but success depends on matching the right AI type to specific challenges while weighing benefits against costs.
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Mitigating AI's unique risks with AI monitoring
Coralogix CEO highlights the difference between AI and software monitoring, as illustrated by his company's acquisition and product expansion this year.
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ServiceNow unveils new AI capabilities
ServiceNow's AI Platform announcement during Knowledge 2025 shows an evolution in IT service management -- one that prioritizes predictive capabilities and true autonomy.
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Datadog AI agent observability, security seek to boost trust
As AI agents mature, new tools aim to bolster their reliability and security with fresh visibility into automation workflows and more detailed troubleshooting.
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DevOps Tech & Culture News
DevOps pros eye Datadog developer portal for ITSM
DataDog advances onto Atlassian and ServiceNow's turf with a self-service developer portal that draws on real-time data about the observed state of IT resources.
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Containers & Virtualization Evaluate
Container-native infrastructure: The missing link between DevOps and enterprise scale
Configuration drift breaks containers in production. RHEL 10 image mode applies container principles to Linux systems for uniform OS environments across fleets with minimal risk.
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Automation & Orchestration News
GenAI tools set to exceed past waves of AI automation
Gartner analyst Gregg Siegfried reflects on the previous generation of AIOps tools that never quite lived up to their NoOps promise, and why GenAI might be different.
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IT Systems Management Get Started
ITSM meets AI: Capabilities, challenges and what's next
AI promises to transform ITSM through automation and intelligence, but success depends on matching the right AI type to specific challenges while weighing benefits against costs.
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Careers & Skills News
Last-minute geek gift ideas for the holidays
Still searching for holiday gifts for geeks? Try these offbeat suggestions recommended by our panel of consultants, from the practical to the fantastic and everything in between.
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Cloud deployment and architecture Manage
Prioritize security from the edge to the cloud
Businesses can find security vulnerabilities when they push their workloads to the edge. Discover the pitfalls of cloud edge security and best practices to secure edge workloads.
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AIOps vs. DevOps: Distinct approaches to IT automation
AIOps and DevOps are powerful methodologies that differ in approach yet share the common thread of automation.
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Container-native infrastructure: The missing link between DevOps and enterprise scale
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Compare 8 tools for IT monitoring in 2025
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What is IT automation? A complete guide for IT teams
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Problem Solve
IT process automation: 6 examples to boost efficiency
A variety of software offerings, increasingly infused with AI, can help an IT shop become more productive, from handling service requests to conducting user satisfaction surveys.
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Watch an example of continuous integration
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How to use Linux package managers
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Deploy Azure landing zones using Terraform
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ServiceNow unveils new AI capabilities
ServiceNow's AI Platform announcement during Knowledge 2025 shows an evolution in IT service management -- one that prioritizes predictive capabilities and true autonomy.
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Strategies to boost DEX scores and employee productivity
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Automate PowerShell scripts for self-healing IT infrastructure
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How DEX metrics help build a better digital workplace
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IT Operations Basics
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ITSM meets AI: Capabilities, challenges and what's next
AI promises to transform ITSM through automation and intelligence, but success depends on matching the right AI type to specific challenges while weighing benefits against costs.
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What is compliance automation?
Compliance automation, also known as automated compliance, is the practice of using technology -- such as applications with AI features -- to perform and simplify compliance procedures.
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What is automation bias?
Automation bias is an overreliance by human operators on automated systems, such as computer hardware, software and algorithms, to make decisions, even when the machine-generated output is incorrect or contradicts human judgment.
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IT systems management and monitoring
Datadog AI agent observability, security seek to boost trust
As AI agents mature, new tools aim to bolster their reliability and security with fresh visibility into automation workflows and more detailed troubleshooting.
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DevOps
DevOps pros eye Datadog developer portal for ITSM
DataDog advances onto Atlassian and ServiceNow's turf with a self-service developer portal that draws on real-time data about the observed state of IT resources.
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Systems automation and orchestration
HashiCorp Terraform leads IBM, Red Hat integration roadmap
HashiCorp and IBM have begun to knit together products such as Terraform and Ansible and divulged some roadmap details, but a few potential product overlaps are still unresolved.
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